Rated 2 out of 5 by Jason70 Hotel is ok, but customer service needs improvement
Hotel was ok, but the room was a little small, basically a bed and barely room to walk around it. The customer service could be better. I left some things in the room when I checked out, but immediately called them and their cleaning staff found my things. They offered to ship my stuff to me, but then carelessly shipped them to the wrong address and lost my stuff.
August 17, 2012
Rated 4 out of 5 by Hubs2014 Great Place for the $!
Thanks for being a great spot for a stay-cation. I'm a New Yorker who now lives in Jersey. It was a great place to crash after a date night in town with my wife. We may make it a regular thing!
Some noisiness from the rooms next to us but this is NYC and we are used to being stacked on top of each other a little.
June 29, 2014
Rated 2 out of 5 by Summit63 Noisy
Good location. Great neighborhood with good dining and close location to the river. However rooms are very small and noisy. The AC system in my room was as loud as a freight train.
August 13, 2014
Rated 4 out of 5 by Bassle Clean, Great Location
Great location - walking distance to shopping, restaurants, bars, etc. Rooms were small, but to be expected. The only thing we didn't like was the noise. You could hear everything going on next door and in the hallway at any given hour. Request a room furthest from the elevator - given the small quarters, most of the rooms are within earshot of the elevator.
December 18, 2012
Rated 5 out of 5 by Cole70 Amazing, helpful and friendly team
The team at Four Point Sheraton Soho is amazing - I am here at least every week and without fail they constantly greet me with warm smiles and helpful information when needed. Special mention to Patricia who leads this spectacular team and Nicholas & Brian for their wonderful attitude and kindness. The team overall is by far the best part of this hotel.
February 13, 2013
Rated 4 out of 5 by StephP Soho Four Points
Overall friendly staff, especially the desk attendants and maintenance team. Appreciated the clean room and stylish decor of hotel. Only negative was with the restaurant. Very poor service due to staffing. Gentleman that was running the restaurant was fine but he seemed to be the only one to host, wait tables and perhaps cook. It was a rough experience.
March 24, 2013
Rated 2 out of 5 by MetroD Don't use the A/C
The air conditioning system is incredibly noisy (loud and rattling noise, which was supposedly serviced our first day) and, with the thermostat set at 75, was on almost constantly- even when the outside temperature was in the 60s.
July 31, 2014
Rated 5 out of 5 by glasgowboy1995 Great staff!
I have stayed here twice, both times around the week of Christmas. The staff is incredible and the facilities are spot on for the money. I actually left a pair of pants in my room and the housecleaning staff found them and mailed them back to me.
The location is just perfect. It feels remote but is about a 5 minute walk into the west village and soho.
December 31, 2011
Rated 5 out of 5 by Lisleh SoHo Four Points
I wanted to share that the people at SoHo Four Points really make the difference. The Rooms are fine, very clean ...so that is good, But the people are the jewels of the hotel, Every one I meet, bump into or ask for help is as nice and efficient as they could be. If I have to be away from home, I could not ask for a more welcoming home away from home.
February 14, 2013
Rated 1 out of 5 by SimpleCouple Not recomended
Not comfortable, room wasn't clean and was missing coffee, shampoo and simply not ready. Also no soundproof so we woke up every time a door was closing across the hall.
August 10, 2014
Rated 3 out of 5 by tommyo good location
this is a basic and reasonable quality hotel but a bit expensive for what you get . friendly and helpful staff plus i had a nice room . i had to move the bedside table to retrive something and behind was FULL of dust ......and a layer of dust on the skirting board .....clearly not been cleaned for a very long time , so out of sight out of mind .
March 7, 2013
Rated 3 out of 5 by NY0614 Four Points Soho.
Getting a Room in Soho, you know what you can expect, the room was very small, no problem, the room was clean and comfortable. The A/C was so noisy you simply cannot sleep at all. Location was good. But the main purpose of a Hotel room is to get some sleep.
Sorry guys , I have seen much better.
June 27, 2014
Rated 5 out of 5 by Gina99 Beyond Excellent Hotel and Service!
We stayed at Four Points for my nephew's wedding for 5 days and enjoyed every minute. We were always greeted warmly by the staff. Rooms were very clean and inviting. Every single question, or request was always met with a smile and a quick response. This was definitely one of the best Hotel stays that we have ever had. Thank You so much!!!!!
August 30, 2012
Rated 1 out of 5 by Dharshan Very bad experience
I have stayed here for one day and canceled the rest of the stay and moved to a different hotel. staff is not responsive and don't care about the guest. I had a broken Iron and I burnt my shirt trying to use that not knowing, asked for a different Iron and never got it even next day. no response about my shirt. they just DONT care.
April 17, 2014
Rated 5 out of 5 by skirick Great staff, comfy room, easy to get to from EWR
My Dad and I stayed here for a quick trip during the Columbia University Graduation (not close, but the 1 train is a block away and goes directly to Columbia). The staff was really great and the room was comfy. Super convenient to the Holland Tunnel (and Newark Airport) and to the subway. I will stay here again.
May 23, 2014
Rated 2 out of 5 by Erik40 Good location, but service should improve
Good location, subway is close.
Rooms are a bit small.
During my stay the hallway of my level was painted at 11:30 pm on a Saturday evening! This was very annoying because of the odor and the noice. Next, on Sunday morning at 8:30 am the painter and technician were discussing the results loudly in in the hallway.
May 19, 2014
Rated 4 out of 5 by nybellany Great location
Just need a small fridge.
August 22, 2014
Rated 4 out of 5 by Berwil Good value
The staff was excellent. We had a problem with the room safe, and the staff responded and corrected it immediately. Room was clean and comfortable. The shower faucet was difficult to operate, but we didn't bother reporting it because we only stayed 2 nights. There was a bit of street noise, but, hey, its New York.
May 6, 2014
Rated 5 out of 5 by TMM76 Very nice hotel in a great location
This hotel is quaint, clean, and in a good location. The staff was very friendly and the rooms are nice.
August 14, 2014
Rated 4 out of 5 by Stuart Positive experience
By Manhattan standards, this hotel is a little out of the way which, by the rest of the world's standards, means it's a five minute walk from fantastic restaurants, great shopping and a short subway ride from everything else. The rooms are a good size for the price.
We also found a decent coffee house in nearby Carmine Street.
April 3, 2013
Rated 4 out of 5 by millionm in town for a concert!!!
Was in town for a concert at the Beacon the hotel is right on the 1 line so it was perfect for us. Rooms were comfortable but kind of on the small side. It has a great location!!!!
July 30, 2014
Rated 4 out of 5 by Ron9 Comfortable hotel with excellent location
Rooms in NYC are small but comfortable. The staff was very friendly and helpful. Excellent location for Soho, Chelsea, Village and other surrounding areas of NYC. Service was excellent and the one breakfast we had was good and fairly priced. Close to various subways and taxis were always available.
May 26, 2014
Rated 3 out of 5 by RalphBubb Holiday Week in NYC
Front desk staff was very helpful and friendly. Room was perfectly fine - clean, didn't smell, bed was comfortable. Bathroom looked cool but every time we showered, we created a small flood in the bathroom - water doesn't flow into the shower drain very well. Could be dangerous and slippery if you're not paying attention.
December 26, 2013
Rated 2 out of 5 by Stu44Don Too Noisey
Nice room, nice bathroom, old air conditioner sounds like a plane going off which does drown out the morning traffic noise from the nearby Holland Tunnel. No Lobby to speak of, tiny bar, great access to the west village and soho.
Put in new air conditioning and windows that block out noise. How expensive could that be?
July 2, 2013
Rated 1 out of 5 by Cal1234 Really Let Down - Avoid this Hotel
Terrible experience. Probably the worst hotel stay I've had in the past 3 years (350+ nights with SPG). Staff was rude and unaccomodating. Room was tiny and had construction happening outside through the night on Thursday and began at 7am on Saturday and Sunday. Will not go back. Would not recommend. Horrible hotel
August 19, 2013
Rated 5 out of 5 by Aprilrn94 Awesome Hotel Staff
I have never met people like the ones I met at this Four Points. They were the most pleasant bunch I have ever met!! Awesome staff!!! Very courteous, respectful, helpful, went out of their way to help me and my family find our way around NYC. They never once acted like we were a bother or asked too many questions.
August 29, 2012
Rated 4 out of 5 by Osaka1999 Christmas gift to myself
Choose to stay here because I really wanted to see NYC while staying within my tight travel budget. Got more than I dreamed for....comfortable, quiet, and clean room, great location, and a wonderful time on a budget!! Thank you Four Points Soho for kicking my Christmas week off to a great start! I will be back!
December 25, 2013
Rated 5 out of 5 by TomSPG Perfect hotel.
Starwood Group are usually slick when it comes to running hotels. All the basic amenities are covered off, but then they go and add little touches such as bringing a snack and a bottle of water to your room in the evening, unprompted. It's this attention to detail, and the unwavering hospitality of staff, that mean I will return again and again to Starwood.
Good sized room by any standards, with a desk, chaise longue, huge bed and clean, modern bathroom.
If, like me, this isn't your first trip to nyc and you know the area, location is perfect. Away from the tourist traps and yet well connected with Houston and Spring Street stations there to whisk you north, south or east as you desire.
Only cons were dog slow internet - I ran a speedtest and download was barely at 1Mb/second - and no heater in bathroom which meant on cold mornings it could be a tad inconvenient.
Restaurant/ bar adjoining hotel is excellent with quality Italian fare and wide range of great beers on tap.
January 23, 2012
Rated 5 out of 5 by capeCodder Frequent Guest
This most recent visit was wonderful. I thoroughly enjoyed the surprise upgrade to my room and appreciate Patricia's kindness. As has been said in many reviews, the staff here is very special. They recognize frequent guests and make it seem like a home away from home. This makes the stay relaxing and very easy.
July 30, 2012
Rated 2 out of 5 by CETexas Soho area
The room AC was very loud. The view consisted of a grey building wall out our sixth story window. The shower leaked badly onto the bathroom floor. After mentioning the problems to the front desk there was no offer to change rooms. However, they did quiet the AC. It was my second stay and most likely last.
November 4, 2013