Rated 5 out of 5 by HeyMerlin We will book again, as our first choice.
We have stayed at this hotel twice recently, the second time was because of the great service we received the first time as well as the quality and comfort of the room and bed. The first time was by luck as we were booked elsewhere but changed our plans while on the way to Edmonton. We found Four Points By Sheraton while searching for an alternate; Sheraton was not the first place we considered but it will be in the future. We dropped in to "take a look" intending to check out another place also. After seeing the room (a very reasonably priced suite) and talking to the staff the decision was obvious. The second time we stayed we showed up very late and reserved minutes before arriving. Again the staff were wonderful and the room (not a suite this time) was great.
Whether you are alone, a couple, or a family we would highly recommend staying at the Four Points by Sheraton. The rooms are nicely laid out, clean, comfortable, and roomy. The staff we encountered at the front desk, in the restaurant, and elsewhere really made the stay; professional, welcoming, friendly, and to be commended. The location is great with easy access both for the hotel and getting to other locations in Edmonton.
February 21, 2014
Rated 3 out of 5 by Jodee1972 1 night stay
We stayed at this hotel on the November long weekend for just one night. Booked a suite, however this was just a regular sized room with a wall built around the bed, so it was extremely small. Front desk girl was fantastic, breakfast was a good value. However back to the room, thermostat didn't work or the wall heaters, maintenance had to come to the room but his English wasn't very good and couldn't explain things. Eventually go it working, however the bedroom heater never would turn off. The sofa bed pull out was broken and the foot of the bed had to be support by sofa cushions. Carpet was stained, cleanliness was alright, Disappointing for the price.
November 11, 2013
Rated 3 out of 5 by jajorden OK hotel but rooms need update
The front desk staff was very friendly and helpful. The hotel is not in the best area but it may serve for some people. The wifi, though complimentary, is incredibly slow during peak times (in the evenings). Unfortunately there is no wired option so it meant that at times the internet connection was impossible. The rooms are ok but very dated though they do feature the usual 4 points perks like a fridge and microwave.
January 24, 2012
Rated 3 out of 5 by JRAC Comfortable Stay
I would have been much happier if I recived the room I had booked. Got something else and was told they didn't have any of the room I had booked left.
Room was very clean.. couple lights didn't work and the tap in the bathroom spat out black water for a few minutes a couple of times. Gross!
Restaurant is meh.. food is mediocre at best.. take the time to drive somewhere else. Good for drinks, not much else.
September 14, 2012
Rated 5 out of 5 by Stu1941 Staff and Hotel excellent
From the time of arrival until departure 1 week later this hotel met and exceeded all expectations. Staff at all levels were always there to assist with any and all needs. Food in both the dinning room and pub could not have been better. I would highly recommend this hotel to anyone travelling by themselves or with a family. Thanks for a great week.
June 26, 2013
Rated 2 out of 5 by ROOSTER1234 NOT HAPPY 1
I ORDERED A KING BED GOT A QUEEN ,MY BROTHER IN LAW WAS IN A SUITE AND PAID $50.00 A NIGHT LESS FOR HIS ROOM. RESTAURANT STAFF WERE NOT VERY PLEASANT.I WILL STAY SOMEWHERE ELSE NEXT TIME I,M IN EDMONTON
September 16, 2013
Rated 3 out of 5 by ZaphodGold Looking very dated...
there have been some nice updates since Starwood took this property over, but they need to update the rooms and need to update the facilities other than just the lobby.
Some of the fitness equipment wasn't functional (a treadmill thtat won't run with an impossible to find safety key!), and I was told the pool was being cleaned when it was actually getting major maintenance with some new tiling, etc. The rooms need an update, and I was put right beside the elevatro and across the street from the brighter-than-the-sun security lights of the car dealership.
I've stayed at this hotel several times, and am always disappointed with the food at breakfast. Yes, i take the continental buffet as I can choose something a bit healthier that way - but when I get frozen bananas 3 stays in a row, well, I have to start thinking that there could be more care. I never use the pub, or the restaurant other than at breakfast, so I may have to start looking at other brands.
March 30, 2012
Rated 5 out of 5 by Axeman23 Great Hotel, Friendly Staff, Definite Recommend
The hotel staff were amazing and attentive to my needs. New lobby looks great, nice to see owners reinvesting. They are working on the exterior of the building, will be a nice change.
Love the rooms, love the location, love the pub, food is outstanding - this place is a jewel and my favourite Edmonton hotel. Check it out.
May 2, 2012