Rated 1 out of 5 by haas75 Dirty, worn down hotel
hotel was dirty, carpet was stained, chair in my room was stained, restaurant only had half of the items on the menu.
August 4, 2014
Rated 5 out of 5 by biker19 excellent service
grate welcome staff. not easy to put up with 19 people motorcycle group. will consider this hotel for next stay. really nice place
August 4, 2014
Rated 5 out of 5 by Gusie Staff extraordinary
Front desk staff was excellent.
May 29, 2014
Rated 5 out of 5 by Sickofthesnow Sick of the snow getaway
I just got here this morning at 4:00 am. We got lost getting here, so I called the hotel and Jorge stayed on the phone with me until I was in the parking lot. We were met by two security guards, one was Colon, he right away helped us with our bags. It only gets better from there. Jorge upgraded our room, I still don't know why, which is just lovely. And because we were so tired and I guess we looked frazzled, he gave us discount coupons. When we finally woke up later that morning, we were greeted with friendly faces and lunch at XO. While there we talked to Tere Rodriguez for beach information. She was very helpful. We went to the pool, absolutely delightful. When we got back to the room, Tere had left us candy and cookies. Way to make us feel welcome. I can't wait for the rest of my stay, because I know I'm going to have a wonderful stay.
February 14, 2014
Rated 1 out of 5 by Randmelbomiradoopita Not good of an experience
I want to tell you that after so many times I have stayed in this hotel in Caguas, Puerto Rico I'am so very dissapointed.
When I got to the room 317, then 318, then 325 I had a bad experience, when I went to the first room I was given 317,
I took my shoes off and ended walking on water in the carpet, I complained and the only thing they did was to give me another room, room 318, I ended putting my suitcase and left to eat, when I came back same problem in that room, more water in the carpet and a puddle of wet carpet by the air conditioner, then I was given the keys and did not worked, had to go back to the front office and again they gave me a key that did not opened the doors, so after being waiting for 1/2 hour the front office comes with another key room 325 and finally was able to go to sleep.
THe carpet in the halls are disgusting dirty, and pulled apart, you can trip on it, the bathroom tub was not cleaned correctly and had mold on it. Yuck!
So after I had such a good tme in the past I have to tell you how dissapointed I'was by staying in this hotel.. I went last year and the hotel was cleaned, the manager was more friendly and the atmosphere was safer. I felt very unsafed staying at this hotel, sorry for my honesty, but I think it will take a huge appologies from you for me to think again to stay with you in Four Points Caguas, Puerto Rico, and not even a smile of appologies from this manager on duty. WOW! You need to teach Customer Service to them. Or you will loose more people!
August 2, 2014
Rated 3 out of 5 by Mattt Ok, not a great value though
For US$ 200 per night one could expect free parking and wireless internet in the rooms.
If you want to park (which is practically a necessity given the location), you pay extra. If you want a fridge in the room (!), you pay extra.
If you paid for parking, there is a good chance you still won't find a spot on weekends.
Apart from that, the rooms are large and clean, and the hotel itself is well kept and pleasant.
May 29, 2012
Rated 3 out of 5 by Guest430 Staff are great all the added charges not great
We stay about three times a year because it is close to our activities. I have given up on the restaurant. Pretty much always disappointed with quality of food and high prices. This last time I ordered pasta Alfredo to take to my room. It was about a cup of noodles with unmelted cheese and it was hardly even luke warm. I could not eat it.
The hotel charges a lot and then the price goes up and up with added taxes and resort fees and parking fees.....
July 21, 2014
Rated 2 out of 5 by mark1111 Bad Internet
This hotel is average at best. The internet is the worst connection i have had in many years. Connection to the WiFi spots is good. However, the connection to the internet keeps stopping, sometimes for hours. I finally had to connect through my phone at high rates to get work done.
August 23, 2013
Rated 1 out of 5 by Mary000 Wosrt stay of my life
Unfriendly staff, dirty carpets, coffee maker and blower did not work, could never connect to internet for poor wifi signal. Location is terrible if you pass the entrance you will need 15 min least to get back.
December 28, 2012
Rated 4 out of 5 by Colada16 Nice hotel
We needed a place to stay in a crunch and this hotel came through with flying colors. The room was nice and clean and we had our own Puerto Rican serenade by a coqui outside our window!
April 20, 2013
Rated 5 out of 5 by FORCERECON68 GREAT SERVICE
THE HOTEL STAFF, AT FOUR POINTS, ARE VERY PROFESSIONAL AND HELPFUL REGARDING YOUR NEED.
July 25, 2014
Rated 5 out of 5 by Jannettea69 Great for business or pleasure
In the middle of the Island. Near East coast, San Juan and the beautiful mountains.
February 19, 2014
Rated 5 out of 5 by MORALES64 EXCELLENT
GREAT EXPERIENCE AND ALL THE EMPLOYEES GO ABOVE AND BEYOND TO MAKE OUR WEEKEND A VERY ESPECIAL. THANKS FOR A GREAT SERVICE.
April 2, 2013
Rated 5 out of 5 by Rudy This hotel has everything that you could want.
This hotel has everything that you could want, from the needs of the individual to the needs of a family.
November 18, 2013
Rated 5 out of 5 by Erimarl would stay again
Very satisfied with the hotel. I recommend this hotel. My daughters loved the pool area.
July 31, 2012
Rated 2 out of 5 by Tony You have to pay for parking
Didn't like the fact that I had to pay for parking and for the continental breakfast.
March 27, 2013
Rated 5 out of 5 by MSGGT GREAT LOCATION
EASY ACCESS FROM METRO AREA, SECLUDED FROM HIGH VOLUME OF TRAFFIC, AND SECURE
October 28, 2013
Rated 4 out of 5 by Boozer it was okey according to facilities.
The prices were too high. The answer for it was that it was according to booking. I don't think it was right.
July 21, 2014
Rated 3 out of 5 by Awilda Parking fees not posted
Nowhere does it state that there is a $10 per day fee for parking. We were there for 3 days and only received one water bottle in the entire stay. A little disappointed that on checkout day they miscalculated and I had to pay a little more. Even more disappointed when I had to leave in a hurry to the airport and forgot to turn in my pool towels, told the front desk lady that they were in my room and she said that if I didn't turn them in i would get charged, had to run back up to get the towels and turn them in, funny thing is that the person that gave them to my son never checked them out and she made me sign on another day I had already turned them in.
April 9, 2013
Rated 2 out of 5 by hps2014 I just wanted to rest
I got in around 2am after a 23 hr work day for a couple hours of sleep before heading back to work around 8am. I was upgraded to a suite room which was great but when I got to my room the keys would not work so tired as I was had to go back to the front desk to get replacement keys. After a bath I went to turn on the bedroom AC and the remote control would not work. Front desk told me it could be the remote control battery but said they were alone. I just wanted my problem solved, either by sending someone to check or change the batteries or switching me to a room with a working remote control. Everything else was fine but the arrival set backs set a sour tone to my stay.
April 7, 2014
Rated 5 out of 5 by jam1212 Sleep Tight or Play all night - your choice
From the minute we arrived until the hour we left, your hotel and staff wins the 10 Star award. Perfect in every way. Your staff left nothing to wish for. Our room was extremely clean and well taken care of everyday. Our bed (king size) was the best, most comfortable that I have ever slept in while staying at a motel/hotel. At night, if you like to gamble - there was the adjoining casino with plenty of 1 cent slot machines, If poker is your game, that was there for you as well.
The most complete package in the industry.
You may use my name if yyou wish. Everyone needs to hear about "The Four Points by Sheraton"
October 15, 2013
Rated 1 out of 5 by Tampa36 Overated as a category 3
Based on the pictures on line we were expecting a bigger pool area and that the hotel was more in the hills. It ended up being right off the free way, has a small pool area that is over run with kids as was the rest of the hotel. The carpets are all old, dirty and stained. The staff were very slow when checking people in. We booked a golf course room but had to go back and change out after being given a pool view (with screaming children below). Though they tried to be helpful with a print out of directions some are wrong (take exit 15B not 15A when heading East). Over all just felt the hotel did not warrant a category 3. SPG was great in helping us get out of our last day.
December 27, 2012
Rated 5 out of 5 by Grocellita Relaxing family vacation
Friendly staff, clean rooms, delicious food, night life entertainment, casino, easy access to the main highways. Hassle free vacation, I will recommend it.
July 8, 2014
Rated 2 out of 5 by Lord123 This hotel is under painting & renovation
I wanted to emphasis my displeasure of being placed in a very damaged room (room 415) for Friday May 23rd stay. Not only was this room unhabitabitable, it was in need of much repair to both carpeting and bathroom (Carpet had a large hole). Also, the air conditioning was horrible and emitted molded air. Therefore, I was not comfortable for my Friday night stay. House Keeping supervisor was gracious and changed my room the next day to room 419. In view of this horrible experience, I believe I should be comp for Friday night stay with a full refund of $139.00 plus taxes to my credit card. I have photographs to demonstrate the condition of room 415; hopefully it is not rented to another unfortunate guest and should be repaired. Thanking you.
May 28, 2014
Rated 5 out of 5 by Are27 Great for Relaxing
The hotel is good also the employees. It is quite and relaxing.
July 9, 2014
Rated 5 out of 5 by Nina50 Loved My Vacation
I spent 8days 7nights at the Four Points Sheraton in Caguas Puerto Rico and I loved loved it . I want you to know I am the pickiest person in the world and my stay with the Four Points was amazing. Beds were sooooo comfortable, I had the Suite and it was very roomy. My family all lived about 3 to 5 minutes away so friends and family would come over to see us every night. We had fun in the Casino the club next to it. We had a blast. Easy access to everywhere I wanted to go . Old San JUan,
Fajardo, Plaza las Americas etc. I highly recommend. Everyone who worked there was awesome . Thank you;)
December 9, 2012
Rated 4 out of 5 by nmc42 Very nice.
Friendly employees and nice rooms.
July 3, 2014
Rated 3 out of 5 by AnonCaguas Restaurant Service Terrible, Front Desk Excellent
I was staying here for business and ate an evening meal in the restaurant on two occasions. One time it was nearly an hour from ordering to receiving food. The second occasion it was almost 30 mins and I was left at my table without so much as a glass of water to drink. The hotel needs to address this.
On the bright side the staff at the front desk were excellent - friendly, courteous and helpful.
June 5, 2014
Rated 5 out of 5 by Sandy Excellent location, facilities and personal
Excelent price offer and Good rooms conditions
April 14, 2013
Rated 2 out of 5 by MRL20140330 :Hotel site run down and grounds not kept picked up.
SPG frequent program and the floor had buckled carpet in the hall. Door to the room would show light all around the door at night. not very fire proof. Airconditioner dripped water internally. Stool had a slow leak and would run about every 15 minutes. For 4 of the days only 1 of the three exercise equipment in the room were in working order. Alson each morning there were no towles available in the exercise room. On wieight bench, the fabric was torn leaving exposed pad and uncomfortable setting or arm rest.
April 8, 2014