Rated 4 out of 5 by Cinderella2012 Family vacation
Loved the suite but it needs a toaster and some dishes and flatware. Restaurant staff extremely gracious and polite and eager to please. But they kept running out of food (chicken, pizza), the fries were different every day, and it took up to an hour to get lunch from time of ordering it. Cute childrens menu but no crayons.
August 22, 2014
Rated 4 out of 5 by John196309 Friendly Staff
I was quite pleased by the friendliness of the staff and the responsiveness of the staff. There was an issue with my TV and it was corrected very quickly. The service in restaurant was very good.
August 11, 2014
Rated 5 out of 5 by johnmapr perfect rooms and service
I want to stay there again really is very nice hotel
August 5, 2014
Rated 1 out of 5 by haas75 Dirty, worn down hotel
hotel was dirty, carpet was stained, chair in my room was stained, restaurant only had half of the items on the menu.
August 4, 2014
Rated 5 out of 5 by biker19 excellent service
grate welcome staff. not easy to put up with 19 people motorcycle group. will consider this hotel for next stay. really nice place
August 4, 2014
Rated 1 out of 5 by Randmelbomiradoopita Not good of an experience
I want to tell you that after so many times I have stayed in this hotel in Caguas, Puerto Rico I'am so very dissapointed.
When I got to the room 317, then 318, then 325 I had a bad experience, when I went to the first room I was given 317,
I took my shoes off and ended walking on water in the carpet, I complained and the only thing they did was to give me another room, room 318, I ended putting my suitcase and left to eat, when I came back same problem in that room, more water in the carpet and a puddle of wet carpet by the air conditioner, then I was given the keys and did not worked, had to go back to the front office and again they gave me a key that did not opened the doors, so after being waiting for 1/2 hour the front office comes with another key room 325 and finally was able to go to sleep.
THe carpet in the halls are disgusting dirty, and pulled apart, you can trip on it, the bathroom tub was not cleaned correctly and had mold on it. Yuck!
So after I had such a good tme in the past I have to tell you how dissapointed I'was by staying in this hotel.. I went last year and the hotel was cleaned, the manager was more friendly and the atmosphere was safer. I felt very unsafed staying at this hotel, sorry for my honesty, but I think it will take a huge appologies from you for me to think again to stay with you in Four Points Caguas, Puerto Rico, and not even a smile of appologies from this manager on duty. WOW! You need to teach Customer Service to them. Or you will loose more people!
August 2, 2014
Rated 5 out of 5 by Tater lisure add lcation
I found hotel to meet all my
June 4, 2014
Rated 3 out of 5 by Guest430 Staff are great all the added charges not great
We stay about three times a year because it is close to our activities. I have given up on the restaurant. Pretty much always disappointed with quality of food and high prices. This last time I ordered pasta Alfredo to take to my room. It was about a cup of noodles with unmelted cheese and it was hardly even luke warm. I could not eat it.
The hotel charges a lot and then the price goes up and up with added taxes and resort fees and parking fees.....
July 21, 2014