Rated 2 out of 5 by bubear65 Slightly below average at best
Carpet in room and hall were dirty and the hall carpet you can see had been installed improperly which creates the potential for becoming a trip hazard. During my stay I never once saw the cleaning staff vacuum any of the carpeting.
I repeatedly complained to the front desk that my room was not serviced (bed not made water and coffee replenished).
The "full" breakfast offered consisted of cold eggs, hard overcooked sausage, stale pasties, and lukewarm coffee. At a substantial fee charged to my room
The remote for the TV was never fixed after repeatedly asking them to do so. They do provided free internet but I had to ask the front desk for the passcode which they cheerfully provided.
Additionally, I was charged a daily fee for parking my rental.
And while I am willing to pay for services rendered, I'm not asking to drop everything and wait on me hand and foot, just meet the basics.
These basics are providing a clean room, working appliances like a remote control and say maybe a card on the desk in the room giving you the internet access information.
Also for the fees charge for the rooms you can at least provide a continental breakfast
breakfast free of charge. Its those little things that really make a difference.
Unfortunately I don't believe I will be returning to the 4 points for my next vacation because of the negative experiences which is sad because I do like the location.
September 18, 2014
Rated 5 out of 5 by Tater lisure add lcation
I found hotel to meet all my
June 4, 2014
Rated 5 out of 5 by Neli Great Service!
We've staty at this hotel with my two kids (6 & 8 years). They love the two slides in the pool. The most important thing for us is the service. We saw two managers checking the breakfast and dinner. We had an incident with the A/C in our room around 2am. We called and they allowed to use another room just to sleep without moving our stuff from our room, that was a plus at that time! In addition, they offered late check out but we said we had to leave early, so next morning we found vouchers for free breakfast. Terrific service! :-)
August 26, 2014
Rated 3 out of 5 by Disappointed4Sheraton Infrequent Traverer
Front Desk: Super! Jessica, Enrique and Maria Cruz were fantastic. Helpful, courteous, informative and friendly!
Restaurant: Terrible, appetizers on menu stated 'buffalo wings with blue cheese". When asked about item was told there was NO blue cheese, that it was served with ranch dressing instead. Pan fried bass with mango sauce came with oven baked filets of fish with NO sauce! Service -slow!!
Room: Nice room but air conditioned leaked onto carpet. After three days of making mention of problem, maintenance came to "fix" the A/C. Still leaked onto carpet after they left, but onto different place than original leak. Finally after complaining about possible mold from leak was moved to different room.
Exterior: Nice with the exception of the American flag flying out front. It was ripped in half and tattered. After two days of asking to get a new flag, I came out to take pictures of damaged flag. Five minutes of my picture taking, the flag was replaced.
August 31, 2014
Rated 5 out of 5 by Winkle EXPECTATION
The service was excellent. The staff was exceptional in particular Astrid an Victor Muñiz
August 28, 2014
Rated 4 out of 5 by Cinderella2012 Family vacation
Loved the suite but it needs a toaster and some dishes and flatware. Restaurant staff extremely gracious and polite and eager to please. But they kept running out of food (chicken, pizza), the fries were different every day, and it took up to an hour to get lunch from time of ordering it. Cute childrens menu but no crayons.
August 22, 2014
Rated 5 out of 5 by Sickofthesnow Sick of the snow getaway
I just got here this morning at 4:00 am. We got lost getting here, so I called the hotel and Jorge stayed on the phone with me until I was in the parking lot. We were met by two security guards, one was Colon, he right away helped us with our bags. It only gets better from there. Jorge upgraded our room, I still don't know why, which is just lovely. And because we were so tired and I guess we looked frazzled, he gave us discount coupons. When we finally woke up later that morning, we were greeted with friendly faces and lunch at XO. While there we talked to Tere Rodriguez for beach information. She was very helpful. We went to the pool, absolutely delightful. When we got back to the room, Tere had left us candy and cookies. Way to make us feel welcome. I can't wait for the rest of my stay, because I know I'm going to have a wonderful stay.
February 14, 2014
Rated 3 out of 5 by Mattt Ok, not a great value though
For US$ 200 per night one could expect free parking and wireless internet in the rooms.
If you want to park (which is practically a necessity given the location), you pay extra. If you want a fridge in the room (!), you pay extra.
If you paid for parking, there is a good chance you still won't find a spot on weekends.
Apart from that, the rooms are large and clean, and the hotel itself is well kept and pleasant.
May 29, 2012