Rated 2 out of 5 by Raymundo Needs updating and maintenance
We arrived in our sweltering room and could not use the wall unit to adjust the temperature. It turned out that the wall units were no longer functioning and had been replaced by window units. Our window unit had knob for the temperature control and the engineer who was sent to help us suggested we just use our car key to adjust it.
The manager came and moved us down a stained carpet and filthy hallway to another room. Elevators were very slow. An inquiry to the front desk person about the location of our airport resulted in a shoulder shrug, after which she turned to a maintenance man changing a lightbulb to see if he knew.. He shrugged, too
We did not eat there, but a colleague reported cold scrambled eggs on the breakfast buffet.
November 15, 2014
Rated 2 out of 5 by bubear65 Slightly below average at best
Carpet in room and hall were dirty and the hall carpet you can see had been installed improperly which creates the potential for becoming a trip hazard. During my stay I never once saw the cleaning staff vacuum any of the carpeting.
I repeatedly complained to the front desk that my room was not serviced (bed not made water and coffee replenished).
The "full" breakfast offered consisted of cold eggs, hard overcooked sausage, stale pasties, and lukewarm coffee. At a substantial fee charged to my room
The remote for the TV was never fixed after repeatedly asking them to do so. They do provided free internet but I had to ask the front desk for the passcode which they cheerfully provided.
Additionally, I was charged a daily fee for parking my rental.
And while I am willing to pay for services rendered, I'm not asking to drop everything and wait on me hand and foot, just meet the basics.
These basics are providing a clean room, working appliances like a remote control and say maybe a card on the desk in the room giving you the internet access information.
Also for the fees charge for the rooms you can at least provide a continental breakfast
breakfast free of charge. Its those little things that really make a difference.
Unfortunately I don't believe I will be returning to the 4 points for my next vacation because of the negative experiences which is sad because I do like the location.
September 18, 2014
Rated 5 out of 5 by Tater lisure add lcation
I found hotel to meet all my
June 4, 2014
Rated 5 out of 5 by Sickofthesnow Sick of the snow getaway
I just got here this morning at 4:00 am. We got lost getting here, so I called the hotel and Jorge stayed on the phone with me until I was in the parking lot. We were met by two security guards, one was Colon, he right away helped us with our bags. It only gets better from there. Jorge upgraded our room, I still don't know why, which is just lovely. And because we were so tired and I guess we looked frazzled, he gave us discount coupons. When we finally woke up later that morning, we were greeted with friendly faces and lunch at XO. While there we talked to Tere Rodriguez for beach information. She was very helpful. We went to the pool, absolutely delightful. When we got back to the room, Tere had left us candy and cookies. Way to make us feel welcome. I can't wait for the rest of my stay, because I know I'm going to have a wonderful stay.
February 14, 2014
Rated 3 out of 5 by Mattt Ok, not a great value though
For US$ 200 per night one could expect free parking and wireless internet in the rooms.
If you want to park (which is practically a necessity given the location), you pay extra. If you want a fridge in the room (!), you pay extra.
If you paid for parking, there is a good chance you still won't find a spot on weekends.
Apart from that, the rooms are large and clean, and the hotel itself is well kept and pleasant.
May 29, 2012
Rated 2 out of 5 by mark1111 Bad Internet
This hotel is average at best. The internet is the worst connection i have had in many years. Connection to the WiFi spots is good. However, the connection to the internet keeps stopping, sometimes for hours. I finally had to connect through my phone at high rates to get work done.
August 23, 2013
Rated 4 out of 5 by Colada16 Nice hotel
We needed a place to stay in a crunch and this hotel came through with flying colors. The room was nice and clean and we had our own Puerto Rican serenade by a coqui outside our window!
April 20, 2013
Rated 5 out of 5 by MORALES64 EXCELLENT
GREAT EXPERIENCE AND ALL THE EMPLOYEES GO ABOVE AND BEYOND TO MAKE OUR WEEKEND A VERY ESPECIAL. THANKS FOR A GREAT SERVICE.
April 2, 2013