Rated 3 out of 5 by Disappointed4Sheraton Infrequent Traverer
Front Desk: Super! Jessica, Enrique and Maria Cruz were fantastic. Helpful, courteous, informative and friendly!
Restaurant: Terrible, appetizers on menu stated 'buffalo wings with blue cheese". When asked about item was told there was NO blue cheese, that it was served with ranch dressing instead. Pan fried bass with mango sauce came with oven baked filets of fish with NO sauce! Service -slow!!
Room: Nice room but air conditioned leaked onto carpet. After three days of making mention of problem, maintenance came to "fix" the A/C. Still leaked onto carpet after they left, but onto different place than original leak. Finally after complaining about possible mold from leak was moved to different room.
Exterior: Nice with the exception of the American flag flying out front. It was ripped in half and tattered. After two days of asking to get a new flag, I came out to take pictures of damaged flag. Five minutes of my picture taking, the flag was replaced.
August 31, 2014
Rated 5 out of 5 by Neli Great Service!
We've staty at this hotel with my two kids (6 & 8 years). They love the two slides in the pool. The most important thing for us is the service. We saw two managers checking the breakfast and dinner. We had an incident with the A/C in our room around 2am. We called and they allowed to use another room just to sleep without moving our stuff from our room, that was a plus at that time! In addition, they offered late check out but we said we had to leave early, so next morning we found vouchers for free breakfast. Terrific service! :-)
August 26, 2014
Rated 5 out of 5 by Winkle EXPECTATION
The service was excellent. The staff was exceptional in particular Astrid an Victor Muñiz
August 28, 2014
Rated 4 out of 5 by Cinderella2012 Family vacation
Loved the suite but it needs a toaster and some dishes and flatware. Restaurant staff extremely gracious and polite and eager to please. But they kept running out of food (chicken, pizza), the fries were different every day, and it took up to an hour to get lunch from time of ordering it. Cute childrens menu but no crayons.
August 22, 2014
Rated 5 out of 5 by Tater lisure add lcation
I found hotel to meet all my
June 4, 2014
Rated 4 out of 5 by John196309 Friendly Staff
I was quite pleased by the friendliness of the staff and the responsiveness of the staff. There was an issue with my TV and it was corrected very quickly. The service in restaurant was very good.
August 11, 2014
Rated 5 out of 5 by johnmapr perfect rooms and service
I want to stay there again really is very nice hotel
August 5, 2014
Rated 1 out of 5 by haas75 Dirty, worn down hotel
hotel was dirty, carpet was stained, chair in my room was stained, restaurant only had half of the items on the menu.
August 4, 2014