Rated 4 out of 5 by 1oldsailr Clean and comfortable
The first thing I look at when in a hotel is the cleanliness and comfort. This hotel meet my expectations.
November 9, 2014
Rated 3 out of 5 by Fishman01 First Time
Staff very friendly and helpful found rooms to be clean and comfortable except that the window curtains would not close and with only the pull down blind you could see what was going on outside which meant that with the lights on at night people can make out what is going inside the room.
Restaurant is very nice and staff is quite friendly and helpful.
I would recommend this hotel
October 20, 2014
Rated 5 out of 5 by Kat9 Great service!
I had great service during my stay. The staff was accommodating and very helpful.
October 15, 2014
Rated 5 out of 5 by bluecon Great place to stay
Good restaurant ,very comfortable beds, attentive staff
October 15, 2014
Rated 5 out of 5 by KandE Great Hotel
We really enjoyed our 4 night stay at the Four Points Sheraton. The staff were very friendly & helpful, the room was fine, and the food in the restaurant was very good.
October 14, 2014
Rated 5 out of 5 by Tooblond13 Very friendly staff!
From the moment I walked through the doors the staff at this hotel was outstanding! They made me feel comfortable and went out of their way to help me during my stay. Sarah in bar/restaurant was awesome and so was the front desk staff.
October 14, 2014
Rated 3 out of 5 by LoriCW All Amenities Closed :(
I had a choice of 2 hotels when I booked for my meeting. I chose based on amenities and when I arrived I was told that everything was closed for maintenance. Very disappointing that I was not emailed or called before arriving so I could switch to another local hotel that has great amenities.
September 29, 2014
Rated 4 out of 5 by louise25 Many positives
Once I was in my room I was very pleased with this hotel. The room was a wonderful size. The bed was very comfortable. I was unsure how to adjust the temperature or if I could using the thermostat and the room was at 23 degrees, warm for sleeping comfortably. I did not eat at the hotel. My primary complaint and I did mention it at check out was that the reception area was strongly scented and this was a definite negative to me. I am very sensitive to scented products, as are others and was very surprised to smell this scent.
September 29, 2014
Rated 4 out of 5 by TommyT Liked the Hotel
I liked everything about this Hotel except the Internet.
Connection was very sporadic and I had to keep signing back in.
Recommended for Business travelers but they need to fix Inet connectivity issues.
September 17, 2014
Rated 5 out of 5 by Slicer First class accommodation.
I was very impressed with the quality of the Hotel, the rom was clean, bright and very spacious, the Staff at checking-in and out we're very friendly and helpful.
September 17, 2014
Rated 4 out of 5 by happy09 would stay again
Recently had a wedding here. Most of our out of town guests stayed at the hotel. Our request for some of our guests to have early check in were accommodated with no problems. The catering service for our wedding was excellent.
September 15, 2014
Rated 4 out of 5 by RandR Service is top notch
Just got back from a 2 night stay at Four Points in Langford ( Victoria) Diane at the front desk was phenomenal personality plus. The gal that cleaned our room 323 was terrific. Buffet breakfast was fantastic and service excellent. Check out was friendly and pleasant. Close to everything. Free shuttle service. Room was spacious and inviting. Balcony could have done with small table and glass railing area needed cleaning but would rate this hotel 9 out of 10. Staff 10 plus... Requesting raise for you Diane your awesome girl.
September 8, 2014
Rated 5 out of 5 by Brielle1 Great stay
I usually stay downtown and remembered the 4 points for a change and it was great. Front desk staff were outstanding.
September 1, 2014
Rated 1 out of 5 by Robert6806 Hotel Needs Improvement
I stayed in a large suite, number 428, on August 26, 2014.
Check-in did not recognize SPG Gold Tier benefit, and did not offer anything. I would have taken points. In addition, the line reserved for quick check in of SPG Gold and Platinum was not recognized at the time of check in for the necessary priority.
I detailed a long list of problems with my room, a large suite, room #428. The clerk I reported the list to was in-training and unsupervised, and did not take follow-up action.
The toilet, white in colour, had yellow stains under and on top of the toilet seat.
Upon opening the curtains of the primary window, the curtain bar split in two and collapsed on my wife, who simply pulled the curtains apart with minimal force.
The coffee maker had a used coffee pod in it.
The coffee cups were dirty.
Room service. The eggs ordered for breakfast came cold and had a rubbery texture.
I stayed at this hotel on multiple occasions previously, and it was fine. Quality and service has dropped significantly.
August 29, 2014
Rated 5 out of 5 by Gary2208 Front Desk Help Much Appreciated
Always enjoy my stays at the Four Point properties of SPG. Great value for the money. The front desk crew was super in helping arrange local tourist site visits. A number of interactions with the staff and all were very positive. Good night's sleep...what more can you ask?
August 28, 2014
Rated 4 out of 5 by AlbertaGuest Very Comfortable and Convenient
Hotel is in Langford BC, just 15 minutes from downtown Vicotria. Close to the Bear Mountain Golf resort. Very comfortable and quiet stay.
August 25, 2014
Rated 5 out of 5 by Mike3030 Great Hotel
Beautiful hotel. Good food. Exceptional Room.
August 19, 2014
Rated 5 out of 5 by Trish88 Very Nice
We needed a clean and comfortable place and our GPS took us to this hotel - what a great find! So easy and nice, very comfortable for all ages.
August 19, 2014
Rated 4 out of 5 by Petlee94 Overall experience was good.
Joel (reception) was very helpful. Very nice place to stay and the food was delicious.
Breakfast was the same everyday, could use variation.
Clean rooms, good beds, good wifi, nice views.
August 18, 2014
Rated 4 out of 5 by SALakaMOD Great team
Another great monthly visit thanks to Lawrence, Michelle, & Breeann upon arrival
August 16, 2014
Rated 4 out of 5 by hill96 Pleasant accommodations
This hotel is one of the nicer hotels I stay in my travels. The staff are always helpful, personable, and a pleasure to deal with. The rooms are in great shape, clean and comfortable. With a restaurant downstairs there is no need to leave the hotel, but if you want to leave, the shopping area just down the hill allows for freedom to explore without driving.
August 15, 2014
Rated 2 out of 5 by PK5500 Comfortable overnight hotel
Clean, quiet, and comfortable hotel room for an overnight stay. F&B was very disappointing. Housekeeping needs improvement. My coffeemaker still had a used coffeepot left over from who-knows-how-many-days-ago! Hot tea - an item on their menu - was not hot at all, which was most disappointing - after waiting 30 minutes for room service, and getting lukewarm water to make tea is disappointing.
August 14, 2014
Rated 4 out of 5 by rossandmaureen Very nice property
Stayed in this hotel for a family event in the Western Communities. Great staff and well maintained property.
August 13, 2014
Rated 1 out of 5 by nbuzz Disaapointed...I expected alot with a four star tag....
Total goof ups with food orders at breakfast and dinner. LOW quality and Zero value for money...I ordered cheese sandwich with Salad and juice, what is delivered "Extremely dry sandwich with fries and milk". After a call for replacement what comes is complete brown and stale salad totally "inedible" and my kids ate a cucumber already before I even have peek at it. I call again to complain this time and what im told..it will be replaced for new one. What I get again is the same stale salad with dying cucumbers again.....Seriously! This time I call again asking to come and see what they have delivered...and I am told that a manager will come soon to talk....one hour gone by and no sight of Mr. Manager! My kids are hungry !!!! Absolute disappointment! and feeling angry!
August 12, 2014
Rated 4 out of 5 by USvistior Less expensive alternative in Victoria
This facility is convenient to Victoria and Butchart Gardens without the cost of staying in downtown Victoria. The room is comfortable.
August 12, 2014
Rated 5 out of 5 by TexanMegan AMAZING experience
I stayed at the Four Points by Sheraton for an out-of-town wedding, and needed an early check-in so that I could get ready in my room. Usually check-in is at 3:00 p.m., but Four Points was able to get me in at noon, a full three hours early!! so that I could get dressed and ready for the early afternoon event.
The staff was so accommodating and friendly, and the room itself was beautiful (large, soft, comfy beds; huge bathroom with high ceilings and plenty of counterspace). I appreciated the free Wi-Fi as well, and I highly recommend this hotel to travelers!
August 12, 2014
Rated 5 out of 5 by Catherine2014 Couldn't Ask for a Better Staff
I stayed here for a week while photographing a wedding and this place blew me away. The rooms and facilities are lovely but its the staff here that makes it a cut above the rest.
Want to go somewhere close by but the shuttle has already left? The manager offered to drive me himself. Amazing housekeepers with the wonderfully upbeat attitudes? Check. Don't feel the need for housekeeping everyday? Go green and they give you vouchers for the restaurant downstairs. Delayed baggage at the airport? The front desk staff ensure that they'll get it delivered to you in a timely manner, even if that means staying on hold with the airport for a VERY long time.
There was even a point where I couldn't figure out if I'd forgotten my camera in a car that had dropped me off one night or if I'd simply misplaced it really well in my room. Without even asking him to, another employee did a quick scan of the security footage and let me know that I did in fact fail to carry the item in with me. It saved me a lot of fruitless searching and allowed me to come up with a recovery plan faster.
Overall, the entire hotel was wonderful, minus the food which needs a little more work. But its the staff that really stands out and makes a stay here so worthwhile.
August 10, 2014
Rated 5 out of 5 by lyjoca Great stay
I recently stayed at the Victoria Four Points with my mom and aunt who were visiting. As it was the long weekend we wanted to avoid the busy downtown Victoria so choice this hotel for it's location. We were pleasantly surprised by the beautiful modern hotel and the great service from the staff who were knowledgeable, efficient, friendly and fun. We look forward to our next visit to Victoria.
August 8, 2014
Rated 4 out of 5 by TessaM An overall pleasant experience
Came to the hotel on a one night stay for a wedding. The staff was very friendly and accommodating by getting our room ready earlier so we could make it to the ceremony on time. The best feature though was the outside patio restaurant/bar where we hung out and had lunch before the ceremony. My mom was excited to have breakfast there the next morning. Unfortunately it only opened at 11 AM so we had breakfast at the pub which was equally nice.
August 7, 2014
Rated 5 out of 5 by dPain Great place to stay
Somewhat off the beaten path but a very nice place to stay.
August 5, 2014