Rated 4 out of 5 by Mourning Houskeeping not good
We enjoyed out stay and liked your hotel but your housekeeping staff fell short (very) of cleaning our room and supplying enough towels, not to mention they didn't clean our room the second night we were there.
They also didn't clean up the ironing board or garbage on the floor.
The beds were also not as neat as they were upon our initial arrival.
The reason we are informing you of this is because we are also business owners and would appreciate constructive criticism from our customers.
November 19, 2012
Rated 4 out of 5 by Pippen Business Stay
I generally stay at the "sister hotel" to this Four Points which is the Westin Bear Mountain however this stay would have me going back again. Rooms were very nice, clean and comfortable as was the overall facility.
My only downfall would be the audio/visual connections to the equipment in the workout room. It barely worked and could likely be fixed with a quick service call. (oh and an upright bike would be great too! ; )
Definitely would recommend this property!
August 8, 2013
Rated 2 out of 5 by Pete01 Vic_Business
I was very disappointed with my stay. I was placed on a floor which had groups staying on the floor. They were extremely noicy up to 11 PM for the 2 nights I stayed. Business travellers work during their stays, and require their sleep, which was constantly disrupted. Even after complaining the first night, it re-occurred the second night as the groups had not left. I may not choose this hotel in the future given these disruptions (unless you enjoy the noise from groups in the halls).
March 12, 2013
Rated 4 out of 5 by Tony642 An attractive retreat in a convenient location
While the hotel is a bit far from downtown Victoria, it has very good access to the highway network and is well located for visits to the attractions in the western part of greater Victoria. The rooms are a good size and very comfortable, and mine on the top floor had a nice view of the Olympic mountains. The restaurant is adequate although located a bit out of the way. I took advantage of the eco program which made the price of a full breakfast very reasonable. The only minor negative comments I have are that the swimming pool is too small to provide much exercise and the computers on the second floor should be equipped with a mouse as working with the touch pad is aggravating. If staying with starpoints, it was good value at the 2 level but does not compare well in some respects with others at the 3 level.
June 17, 2013
Rated 5 out of 5 by trixie47 The hotel had excellent beds
The staff were very pleasant, the room was exceptionally clean and the bed was one of the best we have slept on. Only thing would have been to have mote towels in the room,=.
October 27, 2013
Rated 4 out of 5 by WWBB Green Initiative
There seems to be some confusion between check in and housekeeping with regards to the Green Program.
We have stated no thank you as we require the full housekeeping service...beds changed, clean towels vacuuming, dusting and sanitizing the bathroom including the floors. This is not for the luxury but is required due to a medical requirement. We have not had the full room housekeeping service on the last two stays in this location, even after requesting it upon check in.
February 18, 2013
Rated 5 out of 5 by CaptinB17 Interupted Sleep
The staff was excellent, the breakfast satisfying, the room clean. However the smoke alarm began beeping (low battery indication?) about 11:30 pm and continued about every 20 minutes or so throughout the night, so I was unable to get much sleep as I would just drop off when it would beep again, very annoying. If the batteries are changed on more frequent basis, this would not occur !!!
September 23, 2013
Rated 3 out of 5 by molly88 First time stay.
check in was great. restaurant was good. the room was comfy.
Big shower but low spray. internet was a really weak signal.
used the pool and nearly got severe burns from the hottub. it had malfunctioned and was almost boiling.my husband just stuck his foot in. notified front desk and a manager closed it with 2 do not enter signs. an offer of a free movie was made as an apology. didn't feel that was quite good enough, so our stay was a little disappointing.
January 14, 2013
Rated 4 out of 5 by Trixie1562 Comfortable with reasonable prices!
We enjoyed our stay at the Sheraton Four Points Hotel, however, there were two things I would like to see changed. First, the bathroom water tap, if you turned it on full to get the water hotter, the stream actually shot out and got us wet.. Second, the arm chair is placed so that it is impossible to watch TV, and it is very heavy and can't be moved easily. Our experience with the Front desk staff was excellent. I would certainly recommend this hotel.
February 25, 2013
Rated 4 out of 5 by Pravi Excellent but needs some minor improvements
Facility location, appearance and rooms were all perfect. Located close to amenities with a Costco right next door; little outdoor patio to have gatherings; restaurant pub on site and a bar patio as well outside. However, I was out and came back at 1:00pm and my room was not cleaned yet and unless I requested it, I don't think it would have been. Others who travelled to a tournament with us didn't have their room cleaned until 5:00. They try to get you to skip the room cleaning for a $5 credit to the restaurant but those who took it forgot to use the credit. They should have an automatic way to credit your bill when you go to the restaurant. Also, someone billed my room for their dinner and I had an extra charge on my invoice. However, the staff were very good about looking into it and reversing the charge. The bathroom needs some hooks to hang up clothes.
June 3, 2013
Rated 2 out of 5 by bc56 Friendly and apologetic Staff
The staff was friendly and accommodating. The carpet was worn and in need of replacement, when I sat down in the chair at the desk it fell backwards. We notified the staff at the desk of the broken chair and the TV, the maintenance man took the chair, apologized, put new batteries in the TV remote and apologized saying the cable provider was not good. We did not see a replacement chair or the TV repaired for the remainder of our stay.
July 2, 2012
Rated 1 out of 5 by Sandlydan Communication
There is a reason we have two ears and one month. Staff should do twice as much listening as they do talking. I wasn't impressed with my first stay but though I'd give this hotel another try. The rooms are clean but the beds are horrible.
October 9, 2013
Rated 3 out of 5 by Mikeyboy Hotel renovations
I stayed Thursday and Friday night and was woken up Saturday morning at 6:45 by the sound of construction workers filling the garbage bin just below my room window. Not acceptable! I would have complained at check out but did not have time.'
October 6, 2013
Rated 2 out of 5 by Georgie Needs improvement
I have stayed here quite a few times now. The batteries in the tv remote are always dead and I can never change the channel. I ordered room service and asked for 2 glasses of water. A bare tray came to my door with just the dinner plate. I had to phone back and ask for the water I ordered, cutlery, salt and pepper. I was asked in a rude tone "is that it". I realize this isn't a 5 star hotel but these are basics
May 15, 2013
Rated 3 out of 5 by Minke Convenient to Hwy 1
$245 (US) for a suite w/ NO wireless connect.Only a Shower w/ a handle you can only turn on while standing in the flow of unknown temperature water. Either BRRR or Ouch.TV went black to color all the time. Toilet ran every several minutes. NO dish soap to clean dishes. No place to park on Saturday as a outside function was in hotel they took up the parking places. You can do better for the cost of this place.
September 28, 2012
Rated 5 out of 5 by Glenda This hotel staff went the extra mile
I booked this room for my son and his new bride for their wedding night. I contacted Kirsten before they left the wedding reception and she made sure that the wine and glasses were in the room and also set up some tea lights in the room. The bride and groom were so surprised at how pretty the room looked with all the tea lights. Thanks to the superb staff for making the room look extra special.!!!
July 28, 2012
Rated 4 out of 5 by JCF59 4 points Victoria
Hotel stay was just as enjoyable as the previous week. I had to come for meetings in Victoria for work over the last few weeks and had my family accompany me. I was fun to turn the stay into a mini vacation.
One issue did arise when renting a movie the system kept interrupting the feed every 5-10 minutes. This did make the moive less than enjoyable
August 14, 2013
Rated 5 out of 5 by pigletbunny Friendly, helpful staff and cool Go Green program
The room was absolutely beautiful, and the bathroom was HUGE. (King bed room, on SPG-exclusive floor.) I participated in the going green program, declining maid service each day of my 7 night stay, and got $5 a day in restaurant credit, which I used for room service :-) (I could have gotten SPG points instead.) Note that the restaurant has a BIG menu; room service menu small, but doable.
May 27, 2013
Rated 4 out of 5 by Gary99 Change the address on the website!!!!
The hotel met my expectations, and was very clean. The staff at the front desk were excellent.
My only complaint is that the listed address for the hotel on your website shows Victoria. The hotel is not in Victoria, and therefore WILL NOT show up on GPS. I did not look at this as a simple mistake, but rather an attempt to deceive, which caused us a great deal of inconvenience.
July 2, 2013
Rated 4 out of 5 by nanabare NOT AS EXPECTED
The hotel was fine, but, it was listed as being in Victoria, and was about 10 miles from Victoria. Room was not ready at 3 and others were there for a 4pm wedding, asked for early check-in, told there was no problem, and their rooms were not ready either. Staff didn't seem concerned that rooms were not ready. But the room was excellent.
August 20, 2013
Rated 5 out of 5 by VMT21 Great Place to Stay for the Value
Nice hotel which we visited in our tour to the West Coast during August. The hotel is in a good location, not too far from Victoria. Check in was easy, the staff was very friendly and helpfuI. The room was very clean and spacious. The beds were very comfortable with plenty of pillows. We would stay in again.
August 29, 2013
Rated 4 out of 5 by Teeka123 room very comfortable
the room was comfortable. free water is a nice touch. the only discomfort was the lack of water pressure in the toilet. had to flush 2-3 times after every use. may want to check that out. (room 401) the staff were nice and very accomadating. explaining the spg program. the dinning area was comfortable, food was good. didn't have a chance to use the pool or spa etc. maybe next time.
March 17, 2013
Rated 1 out of 5 by WWBB Service Okay...Housekeeping Very Poor
This hotel has location on it's side, the front desk staff are okay, but if you are looking for housekeeping during your stay, you will not be satisfied. We have stayed at this location numerous times, and honestly the housekeeping just keeps declining. Room Service was lacking items from the menu but this was explained that the restaurant is currently changing over.
June 17, 2013
Rated 5 out of 5 by JMarq The Gerat Escape
This hotel is nestled ever so close to the woods that all the mornings that I was there I saw several deers. The lobby was nice and bright and airy. The room was a surprise! The foyer was hardwood floors and the windows actually opened! I was able to let the cool mountain air in. The staff was awesome and the food at the restaurant within the hotel was very good!
June 26, 2013
Rated 5 out of 5 by Plushy88 Nice views, excellent location close to shopping and restaurants
Very nice hotel in a great location, close to shopping, golf course, nature walks and only 20 minutes from Victoria.
Staff very friendly and helpful.
The very spacious lobby has a good feel and the pub restaurant looks modern and interesting, unfortunately we did not have an opportunity to have a meal there this time. Maybe next time!
Plenty of free parking available
October 5, 2012
Rated 5 out of 5 by champers one night stay
we had to wait for our room as the front desk could not get a hold of housekeeping.....not a big deal we went to the pub and had a wonderful conversation with Claire, who informed us our room was ready. AT breakfast we had a wonderful conversation with the Manager James James. We are looking forward to another visit with you. Very Enjoyable and relaxing. Thank you!
February 16, 2013
Rated 3 out of 5 by joenowhere Decent but had noisy guests
The hotel was average. Not enough security or something, the first night there were loud people in the hall ways keeping people up.
the second night was better.
breakfast was stale pastries.
September 16, 2013
Rated 5 out of 5 by Tara1977 Fantastic Value
I stayed as an RRU guest at the hotel and it was great! I had a beautiful room and the front desk staff really exceeded my expectations - especially Rochelle!
The shuttle was amazing and flexible! Great value add!
I was disappointed that the only in hotel restaurant was a pub style restaurant, but quickly got over it as the food was GREAT!
April 29, 2013
Rated 5 out of 5 by Getrdonebb Excellent
Very clean. Staff was amazing. They were extremely helpful, polite, and attentive. Great place to stay.
September 26, 2013
Rated 3 out of 5 by Sept27 Stay was ok
The rooms were clean. The desk clerk who checked us in was not able to access my memebership info., which was actually printed on my statement when I checked out. She was not able to guide us to local restaurants. The public restroom(near the gym) were not clean, smelled like cigarettes and there were cigarett butts in some of the toilets.
October 5, 2012