Rated 3 out of 5 by DRanada Disappointed
FD didn't recognized SPG.
July 2, 2014
Rated 1 out of 5 by USSI Nightmare of stay
This stay was simply a nightmare. When I made the reservations, I was told that by the receptionist at that time that the hotel is within walking distance to Victoria along a beautiful seashore and is located in a gorgeous area. I was also told that the airport is really close and there are shuttles - not to worry to get to the airport. When I arrived at the Victoria Airport the shuttle service already told me that they would not serve Langford. But I did not yet worry as I was told there would be a shuttle. When searching for the hotel, we landed in a commercial, ugly area, and to our dismay were told that the hotel is opposite of COSTCO. I could not believe that, but unfortunately it is true. The hotel is opposite of COSTCO. Unfortunately, this “Four-Star” hotel is subpar with ”Three star” hotels that we stayed in the Victoria area, the carpets are worn out, the service is lousy, the dining room is in the basement, and has thin walls so that you hear your neighbors. Thus, paying $170 for one night with breakfast was a waste of money. The receptionists need training. Whereas the morning clerk had no idea how to get to the airport, the evening clerks told us to take a bus that had 57 stops. Upon our late arrival, we were told by the receptionist that the restaurant was open until 11 pm. We rushed down with our vouchers for beers (10:45 pm) and were told that the restaurant was closed and the last call for drinks had gone out. Thus, the vouchers were useless, and we ended up with McDonald’s food. I could go on and on. In addition, we could also not talk to a manager to raise our concerns as there was no manager on-site when we left at 9:15 am.
July 3, 2014
Rated 4 out of 5 by Cuetip Very nice hotel
Love this hotel and is one of the few I stay at while visiting Victoria for work. Its not located centrally in the city but just north, outside of the main areas of Victoria. Hotel does good job at maintaining its new looking standards. Rooms are nice and clean. Staff is always friendly and helpful.
June 28, 2014
Rated 5 out of 5 by Blueshoes The service was above and beyond
The service was exceptional. The duty Manager Lawrence went above and beyond to ensure that our restaurant experience was 2nd to none. The front desk staff were very friendly and the maintenance manager was very helpful.(he had a unique accent)
Overall, highly recommended!
June 25, 2014
Rated 1 out of 5 by Vic68 This hotel needs upgrading to bathrooms
Upgraded to corner suite, bathroom was not up to SPG standards. It was not clean, had mold on some of floor caulking, did not receive call from front desk after check in to make sure room was OK. Talked to Director of Sales next morning and cancelled last 4 days of stay.
June 24, 2014
Rated 4 out of 5 by Pleasegoawayoften Good value - Nice and clean
The room is comfortable and the bed as well. For the price paid, it is a good value.
However, the room was somewhat small and the faucet of the shower doesn't work well (very difficult to find the good balance between too hot and too cold).
June 25, 2014
Rated 3 out of 5 by Jolatu Met expectations, quiet, comfortable
Stayed one night on a business trip. Comfortable bed and a good night's sleep.
June 23, 2014
Rated 4 out of 5 by habsfan Pleasant Stay!
Friendly staff and very comfortable stay!
June 23, 2014
Rated 4 out of 5 by Lin777 very clean and comfortable
The surroundings were quiet, so I was able to settle down and really sleep well. The bed was very clean and cozy, with plenty of pillows and blankets. The bathroom was super clean as well. All of the staff were friendly and helpful, going out of their way when I was looking for information. I would definitely stay here again any time I visit Victoria.
June 16, 2014
Rated 3 out of 5 by Michael1968 False advertising
The hotel and staff were great. F/B was adequate and the service was very good, but I chose the hotel as in the advertising it said "it was a 10 minute drive to downtown Victoria" where I was attending a conference at the Victoria Conference Centre and it is not. A typical 10 minute drive would calculate to a $15 cab fare, where my cab fare was between $35 and $40. Had I known it was going to be that much I would have rented a car, but your advertising is false and misleading. Even the cab drivers agreed and have told me they have heard that from many guests.
May 30, 2014
Rated 3 out of 5 by Boog 50 stays
I have stayed here over 50 times, upon checking in I was given one of the smallest rooms in the hotel.it was on a low floor with a view of a tree. It was also along the costco side of the hotel.i had a note made in my files so that I didn't want that side due to the semi trucks at costco at 5:00am. There was reasons why I quit staying there an this last stay reminded me why!
August 5, 2013
Rated 4 out of 5 by Aqualibra Exchange Rate Blues
I tried to pay room rate in USD as quoted, and all other charges in C$ as spent, but wasn't allowed. SVO needs to allow its guests this option. We have a USD credit card for just such situations. Especially when exchange rates are unfavorable as they are now, it is grating to not be able to pay in the currency in which your rate has been quoted.
November 30, 2013
Rated 5 out of 5 by Gwen24 Excellent Value
I recently had surgery and needed to recover at the hotel in town. The room was clean, quiet and the staff were attentive to my needs.
February 17, 2014
Rated 5 out of 5 by Mikeht Great Staff!
Great hotel with a staff that goes the extra mile on any request.
February 15, 2014
Rated 4 out of 5 by Fore Fore
Was here for a golf Tournament, clean and comfortable, friendly staff!
June 16, 2014
Rated 3 out of 5 by disappointed234 This hotel needs improvement
The hotel's decor looks classy & upscale. But the bedding in the room is terrible. The pillows look old & worn down, there were holes in the blanket. The comforter looks like it should be donated to Salvation Army. We were told by email that this hotel on Wednesdays has a "Chill & Grill" event, which hotel guests were invited to attend for free from 4:30 to 6pm. We stayed on tues & wed, so we figured that this should be a nice afternoon treat. However, after we get there, the waitress was giving us menus to order drinks & food for a price. But no mention of the Chill & Grill until 5:30pm. People were given false pretenses. We did get 2 small food items & a small 4oz beer for sampling. I must give credit to the waitresses, they are very nice and the front desk was very hospitable and helpful. But the hotel rooms definitely needs improvement & the "Chill & Grill" is very deceiving... Not worth attending at all! This hotel should not be classified as a Four Point Sheraton b/c usually Sheraton should be better quality than this one. We have stayed in many hotels in the Sheraton Chain & this is the worst of all.
July 8, 2012
Rated 5 out of 5 by 50829914112 Great staff
Hotel staff was super helpful after I won an award and had to figure out a quick way to check it as luggage on my early morning flight.
Thanks again guys!
October 17, 2013
Rated 5 out of 5 by travelalot THE BEST PLACE TO STAY
This hotel has everything . Great people ! Great location ! Great food! Great rooms. They go over and above to make your experience positive.
October 6, 2013
Rated 2 out of 5 by L1234 This hotel was very average
Having one of their top rooms (King Size bed and jacuzzi) I had expected a little more out of this stay. I had originally requested early check-in and upon arrival around that time and mentioned to the Front Desk about an early check-in, there wasn't even an attempt to see if it was possible. The staff automatically said come back after 3pm without even attempting to help in anyway. The experience didn't improve after getting into our room. The blinds were broken when I tried to lower it and I had called twice that evening and finally a manager called me the following late afternoon for maintenance. Keep in mind this room is double the price of a standard night in the hotel, I had higher expectations. Upon leaving, I expressed my dissatisfaction about my stay and she had offered complimentary breakfast but we refused because we had to catch the ferry. Overall, if it wasn't for the jacuzzi in the room, I would have chosen The Westin. The last time I arrived a little before proper check-in time at The Westin and the hotel staff told me my room was a bit behind, they offered me 2 complimentary drinks at their bar instead of sending me away and to come back later.
June 2, 2013
Rated 5 out of 5 by perkt this hotel has very accomadating staff
The staff has always been very helpful and cheerful, the rooms clean and comfortable
December 3, 2012
Rated 5 out of 5 by hoot55 A good nights shelter
Easy west end location, great pub on site
November 4, 2012
Rated 3 out of 5 by DaveGreg Ordinary
This was a nice well kept hotel. But seemed a bit expensive for the time of year. Having said that there are very few hotels in the area.
June 11, 2014
Rated 2 out of 5 by Vict Beautiful, expensive bldg & furnishings, but
Needs "In" and "Out" signs to Hotel's own lot because awkward street traffic flow leads you to enter an unconnected lot nor bypass the Hotel.
Arrived early, at noon, wanting to have lunch at hotel: we were the only customers for lunch, the menu was overpriced and lacking usual lunch time items; we left and ate elsewhere.
Front desk staff would not check room availability until later, and did not bother to suggest we could leave our luggage until then.
Our room's bathroom had shower only, no bathtub even though there was enough space for tub.
Room's mirror too small and too high to allow checking your dress appearance; large mirror only inside bathroom
September 26, 2012
Rated 5 out of 5 by Ally699 NIce modern hotel
This hotel had nice staff, a nice look, comfy duvets, stylish room and bathroom. With the restaurant out we used the free continental breakfast with an omelet bar. All very good. Pool facilities were good, with a steam room which worked extremely well, and was unusual to see in a hotel. Good sized gym, although we did not use due to time constraints. The only tiny things we can find to complain about are the heating was a little different to figure out, the second day we were only left one plastic drink glass - although we had a kitchenette with dishes, so no biggy. The fridge was a little noisy too, But still really nice and I would and will recommend it.
September 28, 2013
Rated 1 out of 5 Noisy hotel, not suitable for business travel or relaxation
I stayed here for two nights. I chose it because I wanted peace and quiet to rest before an early morning conference.
On the first night there was a small amount of noise from a wedding group in a room below me. The duty manager came to the room, agreed that there was some noise and said she would speak with the folks. I woke up to find the hallway furniture rearranged (flowers from the hall table left in front of room doors, for example). The following afternoon I came back to my room. The housekeeper was cleaning an adjacent room and when I told her I was only staying a few minutes she replied that she'd been told not to clean my room as I was being moved to a new room.
I confirned this with the front desk and was very pleased to hear that I had been upgraded to a room at the other end of the hotel away from the wedding noise. The manager had also kindly left a voucher for a free breakfast. I moved my luggage and then went out to dinner and a movie before going to bed at 11.
At midnight, I was woken up by a car alarm outside my window, set off by the drunk wedding party. It went on for several minutes.
At 3:30 am I was woken up by a drunk guy who was screaming outside of my window, revving his diesel truck engine and swearing about his pit bull. This went on for 5-8 minutes. I called the front desk but it took 4 minutes and 2 tries before someone picked up. They called the police with a description and license of the truck. They told me that the bar downstairs had just closed (at 3:30am?) and apologized.
At 4:30 am, the drunk and his truck returned to rev their engine and honk their horn outisde my window. When I peaked out the window, the drunk and his friends made rude gestures and yelled at me. I called the front desk and the night manager apologized but couldn't explain what was happening or why nothing could be done.
I woke up at 8am feeling like I hadn't slept. I hadn't had more than a few minutes of sleep in between all of the excess noise. I showered and went to try out breakfast, but when I arrived the waitress said my voucher was only good for bacon, eggs and coffee, and because I prefer yoghurt and tea it wasn't valid (even though my choice seemed to be cheaper than what was offered for free). So I didn't eat breakfast at the hotel.
I had arranged a late checkout so that I could attend a fitness class and then shower before I checked out. When I returned to my room my key didn't work and I had to stand in line to get my key validated, in my sweaty workout clothes.
The rooms and hotel are nicely decorated but showing signs of wear and tear. The carpet in the hallway has bumps and lumps, there are scratches in the hall paint and door frames. The lampshade had an odd brown stain and the closet floor had a gap in the floor boards, showing the subfloor. Even the upgraded room had oddities - exposed plumbing under the sink that looked very rough (gaping hole, plaster, paint drips, etc), and unfinished grouting/sealing beside the shower and adjacent walls. The sealing in the shower areas for both rooms I was in had black spots in areas. The door and frame looked like it had at one an autocloser attached to it, but just the screw holes remained.
In general I found the staff (especially Breanne) very pleasant and considerate. I feel like they tried to help, but were limited by hotel rules perhaps? Its unfortunate that their genuine attempts to help didn't have better results. In hindsight, I should have stayed in the original room, which I would have done if I'd known that the "upgrade" was above the bar exit. I don't understand the idea of "apologizing" with a breakfast voucher that is so restrictive in its use, but again perhaps this was just the standard form. When I returned it to the front desk I explained what had happened but no explanation was offered.
This was my second and last stay at this hotel. I will stay at a downtown hotel on an upper floor next time. I do not recommend this hotel for business travellers who need to sleep, or any traveller who wishes to have a peaceful night.
February 15, 2012
Rated 5 out of 5 by haoryu Awesome
Highly recommended and willing to stay there again.
June 7, 2014
Rated 5 out of 5 by Johnnie73 Weeks Stay
The room and amenities were excellent. The staff friendly.
June 7, 2014
Rated 5 out of 5 by 99Ed99 this hotel met all my expectations
great front desk staff, very freindly and
June 3, 2014
Rated 3 out of 5 by 123kris Maintenance needed
This hotel was nice but we had to be moved once due to a broken box/bed frame and then our new room had a slow drain in the sink and shower. The staff is great, friendly and professional but for at least these two rooms, maintenance was required. I also would have appreciated a room upgrade for the inconvenience of having to change rooms but it was not offered, even though the hotel was very quiet and I know there were better rooms available. After moving rooms once we didn't bother to move again, and we did not complain as it seemed too much effort after a long exhausting trip and one room change after we had already unpacked.. We do love this hotel chain (Westin especially), but weren't overly impressed with this hotel.
April 7, 2014
Rated 4 out of 5 by Jeds Jeds
Overall a very nice property. Ample parking and quiet location. Front staff are great. Restaurant staff are friendly and capable. Food seemed to take a long time to prepare however. We were happy enough with everything, but we were not in a hurry. If we had been, it might have been a problem.
May 22, 2014