Rated 5 out of 5 by BrewCrew Outstanding Customer Service
For the second year in a row my wife and I spent our Anniversary at the Four Points by Sheraton, Victoria Gateway. Not only is the Hotel staff friendly, they went above and beyond what is normally expected in a hotel stay to make our Anniversary an unforgettable experience.
From the staff in the West Coast Taphouse, to the Front Desk... anything we needed or wanted for that matter was acheived quickly, efficiently, and with a great deal of courteous professionalism.
I would recommend this hotel to anyone who visits Victoria.
July 5, 2012
Rated 1 out of 5 by snowshark425 Do Not Stay Here on a Weekend!!!
We've stayed at this place three times and it seems to get worse. As follows:
-They book sports teams and the noise carries on almost until dawn! On 05/05 it finally died down at 4 am. after three complaints.
-There is a bar downstairs that produces a good number of loud drunks outside until all hours of the night.
-Sound deadening between rooms is unacceptable.
-Don't plan on good service in the bar or restaurant. One time we walked out of the restaurant after waiting forty-five minutes without service.
We will not return!
May 6, 2013
Rated 4 out of 5 by ABFoursome Vancouver Island Tour
The hotel is in a great location to access all directions of the island without the noise of downtown. Many amenities near by.
Overall our stay was very good with only one issue. One night we used the hot tub and it was over chlorinated and gave us headaches while bleaching all of the colour out of our swim suits. I mentioned this to the front desk staff and it seemed to be corrected by the next day.
July 5, 2014
Rated 4 out of 5 by CanadaVacation Explore Victoria
Excellent facilities, short drive to Victoria and surrounding area.
August 1, 2014
Rated 4 out of 5 by Hank889955 nice hotel
great hotel at a reasonable price.
August 1, 2014
Rated 5 out of 5 by lharv71 The Perfect Storm
I arrived on Saturday morning as did three sports teams and two wedding parties. Saturday night the staff was amazing at keeping things under control, however still I was continually bothered throughout the night by kids running up and down the hall or playing ball hockey in the hall. I would like to commend the staff on their excellent responses to all situations, they did the best they could under all circumstances.
June 27, 2014
Rated 3 out of 5 by simplebike wifi issues
Great hotel and ammenitites but i had lots of problems with wifi-low signal strength and drop outs. Being connected is important for me when i travel.
July 24, 2014
Rated 4 out of 5 by TonyTraveler Hotel with old fashion Air Conditioner
For a Hotel with a $200 a night stay, you would think the least they could do is provide a room with a quiet air conditioner. I thought only cheap hotels & motels use the old noisy window carrier air conditioner. Well I was wrong this hotel uses them as well. I was woken up many times with this unit.
July 11, 2014
Rated 5 out of 5 by Kath66 Very enjoyable stay
This was my first time staying at the Four Points Victoria. From the time I checked in to the time I checked out I was amazed at how friendly everyone was from the front desk staff to the room service person on the phone and that delivered dinner to my room. Even while the main restaurant was under renovations the team and hotel were very accommodating to every need. I would recommend this hotel and will definitely be staying here again. Especially the room with the very relaxing and large jacuzzi tub.
October 18, 2013
Rated 4 out of 5 by David2116 Beautiful New Hotel - some Facility Issues
Beautiful hotel in a very pretty spot. Comfortable rooms. Friendly staff. I've stayed there over a dozen times this year. Only two complains, and they are minor:
1. Lots of things are broken. I've stayed in a dozen different rooms, and every one of them has broken drapes (they don't open properly) and faucets that don't work in the shower. Every single room.
2. Having a loud bar patio right outside the rooms is just plain wrong. Rooms to sleep and places to party should really not be together.
July 19, 2013
Rated 4 out of 5 by Mourning Houskeeping not good
We enjoyed out stay and liked your hotel but your housekeeping staff fell short (very) of cleaning our room and supplying enough towels, not to mention they didn't clean our room the second night we were there.
They also didn't clean up the ironing board or garbage on the floor.
The beds were also not as neat as they were upon our initial arrival.
The reason we are informing you of this is because we are also business owners and would appreciate constructive criticism from our customers.
November 19, 2012
Rated 2 out of 5 by Pete01 Vic_Business
I was very disappointed with my stay. I was placed on a floor which had groups staying on the floor. They were extremely noicy up to 11 PM for the 2 nights I stayed. Business travellers work during their stays, and require their sleep, which was constantly disrupted. Even after complaining the first night, it re-occurred the second night as the groups had not left. I may not choose this hotel in the future given these disruptions (unless you enjoy the noise from groups in the halls).
March 12, 2013
Rated 4 out of 5 by Tony642 An attractive retreat in a convenient location
While the hotel is a bit far from downtown Victoria, it has very good access to the highway network and is well located for visits to the attractions in the western part of greater Victoria. The rooms are a good size and very comfortable, and mine on the top floor had a nice view of the Olympic mountains. The restaurant is adequate although located a bit out of the way. I took advantage of the eco program which made the price of a full breakfast very reasonable. The only minor negative comments I have are that the swimming pool is too small to provide much exercise and the computers on the second floor should be equipped with a mouse as working with the touch pad is aggravating. If staying with starpoints, it was good value at the 2 level but does not compare well in some respects with others at the 3 level.
June 17, 2013
Rated 4 out of 5 by WWBB Green Initiative
There seems to be some confusion between check in and housekeeping with regards to the Green Program.
We have stated no thank you as we require the full housekeeping service...beds changed, clean towels vacuuming, dusting and sanitizing the bathroom including the floors. This is not for the luxury but is required due to a medical requirement. We have not had the full room housekeeping service on the last two stays in this location, even after requesting it upon check in.
February 18, 2013
Rated 4 out of 5 by Cuetip Very nice hotel
Love this hotel and is one of the few I stay at while visiting Victoria for work. Its not located centrally in the city but just north, outside of the main areas of Victoria. Hotel does good job at maintaining its new looking standards. Rooms are nice and clean. Staff is always friendly and helpful.
June 28, 2014
Rated 5 out of 5 by ETFCM A well run property
We enjoyed our stay at this property. It's well kept, with additional enhancements underway. Rooms have been updated consistent with the more modern Four Points standard. The suites in particular are spacious and well appointed. The hotel is well suited for small to medium sized events. We found the staff helpful, friendly, and effective - from the front desk, to the banquet manager, to the food service staff. They went the extra mile to make us feel special - thanks!
October 4, 2013
Rated 4 out of 5 by Lin777 very clean and comfortable
The surroundings were quiet, so I was able to settle down and really sleep well. The bed was very clean and cozy, with plenty of pillows and blankets. The bathroom was super clean as well. All of the staff were friendly and helpful, going out of their way when I was looking for information. I would definitely stay here again any time I visit Victoria.
June 16, 2014
Rated 4 out of 5 by Pippen Business Stay
I generally stay at the "sister hotel" to this Four Points which is the Westin Bear Mountain however this stay would have me going back again. Rooms were very nice, clean and comfortable as was the overall facility.
My only downfall would be the audio/visual connections to the equipment in the workout room. It barely worked and could likely be fixed with a quick service call. (oh and an upright bike would be great too! ; )
Definitely would recommend this property!
August 8, 2013
Rated 5 out of 5 by ewilliam72 Beautiful, clean and updated
We really enjoyed our stay and hope to stay again some time.
July 14, 2014
Rated 3 out of 5 by molly88 First time stay.
check in was great. restaurant was good. the room was comfy.
Big shower but low spray. internet was a really weak signal.
used the pool and nearly got severe burns from the hottub. it had malfunctioned and was almost boiling.my husband just stuck his foot in. notified front desk and a manager closed it with 2 do not enter signs. an offer of a free movie was made as an apology. didn't feel that was quite good enough, so our stay was a little disappointing.
January 14, 2013
Rated 4 out of 5 by AP252 Short and wonderful stay
I enjoyed my short stay at the hotel. I ill plan on staying there again, this time a bit longer so that I can enjoy the many great features of the hotel.
July 7, 2014
Rated 4 out of 5 by Trixie1562 Comfortable with reasonable prices!
We enjoyed our stay at the Sheraton Four Points Hotel, however, there were two things I would like to see changed. First, the bathroom water tap, if you turned it on full to get the water hotter, the stream actually shot out and got us wet.. Second, the arm chair is placed so that it is impossible to watch TV, and it is very heavy and can't be moved easily. Our experience with the Front desk staff was excellent. I would certainly recommend this hotel.
February 25, 2013
Rated 5 out of 5 by karfer Great stay!
We had a pleasant, comfortable stay at this hotel. It's not too far from Victoria and close to so many great places to hike. The gym was spacious and had a big flat screen TV. I would definitely stay here again.
July 2, 2014
Rated 5 out of 5 by Blueshoes The service was above and beyond
The service was exceptional. The duty Manager Lawrence went above and beyond to ensure that our restaurant experience was 2nd to none. The front desk staff were very friendly and the maintenance manager was very helpful.(he had a unique accent)
Overall, highly recommended!
June 25, 2014
Rated 1 out of 5 by Vic68 This hotel needs upgrading to bathrooms
Upgraded to corner suite, bathroom was not up to SPG standards. It was not clean, had mold on some of floor caulking, did not receive call from front desk after check in to make sure room was OK. Talked to Director of Sales next morning and cancelled last 4 days of stay.
June 24, 2014
Rated 4 out of 5 by anicknamethathasnotbeenta Room Services
I have stayed in the Victoria Four Points Hotel several times and will continue to select this hotel for future stays as I enjoyed the quality of the rooms and the friendliness of the staff. during my last visit the restaurant in the Lower Lobby level was closed and the only option to eat inside the hotel was by in-room services. After calling the dining services 6 times and 2 times via the reception I had to find an restaurant outside the hotel.
September 11, 2013
Rated 4 out of 5 by Pleasegoawayoften Good value - Nice and clean
The room is comfortable and the bed as well. For the price paid, it is a good value.
However, the room was somewhat small and the faucet of the shower doesn't work well (very difficult to find the good balance between too hot and too cold).
June 25, 2014
Rated 4 out of 5 by fasteddy Convenient Location
Conveniently located near Costco, Golf Town, Everything Wine, etc. Easy access to TransCanada Highway. Facilities are clean and well maintained. Staff were friendly and knowledgable.
July 1, 2014
Rated 5 out of 5 by Kel49 Great Hotel
Nice looking building, clean, staff great, great location to a lot of different needs, will stay here again.
July 6, 2014
Rated 3 out of 5 by Norm52 Quick stop
Just a quick overnight business stop. Everything was good, not over the top and not disappointing.
July 7, 2014