Four Points by Sheraton

Four Points by Sheraton Victoria Gateway

  • 829 McCallum Road
  • Victoria,
  • British Columbia
  • V9B 6W6
  • Canada
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Rated 4 out of 5 by 221 reviewers.
Rated 4 out of 5 by Vancouver Island Tour The hotel is in a great location to access all directions of the island without the noise of downtown. Many amenities near by. Overall our stay was very good with only one issue. One night we used the hot tub and it was over chlorinated and gave us headaches while bleaching all of the colour out of our swim suits. I mentioned this to the front desk staff and it seemed to be corrected by the next day. July 5, 2014
Rated 4 out of 5 by Family room is big. The family rooms have nice square footage. The staff was excellent and fast to respond to any needs. August 2, 2014
Rated 5 out of 5 by This hotel has the greatest people I feel like I'm going home. The staff are great . Dianne, Joel, Amanda, Lawrence and of course Steven - thanks to all of you for making my life away from home that much better. The new restaurant the Metropolitan Grill has a great new menu July 26, 2014
Rated 5 out of 5 by The Perfect Storm I arrived on Saturday morning as did three sports teams and two wedding parties. Saturday night the staff was amazing at keeping things under control, however still I was continually bothered throughout the night by kids running up and down the hall or playing ball hockey in the hall. I would like to commend the staff on their excellent responses to all situations, they did the best they could under all circumstances. June 27, 2014
Rated 4 out of 5 by Explore Victoria Excellent facilities, short drive to Victoria and surrounding area. August 1, 2014
Rated 5 out of 5 by Very enjoyable stay This was my first time staying at the Four Points Victoria. From the time I checked in to the time I checked out I was amazed at how friendly everyone was from the front desk staff to the room service person on the phone and that delivered dinner to my room. Even while the main restaurant was under renovations the team and hotel were very accommodating to every need. I would recommend this hotel and will definitely be staying here again. Especially the room with the very relaxing and large jacuzzi tub. October 18, 2013
Rated 4 out of 5 by nice hotel great hotel at a reasonable price. August 1, 2014
Rated 4 out of 5 by Beautiful New Hotel - some Facility Issues Beautiful hotel in a very pretty spot. Comfortable rooms. Friendly staff. I've stayed there over a dozen times this year. Only two complains, and they are minor: 1. Lots of things are broken. I've stayed in a dozen different rooms, and every one of them has broken drapes (they don't open properly) and faucets that don't work in the shower. Every single room. 2. Having a loud bar patio right outside the rooms is just plain wrong. Rooms to sleep and places to party should really not be together. July 19, 2013
Rated 3 out of 5 by wifi issues Great hotel and ammenitites but i had lots of problems with wifi-low signal strength and drop outs. Being connected is important for me when i travel. July 24, 2014
Rated 4 out of 5 by Hotel with old fashion Air Conditioner For a Hotel with a $200 a night stay, you would think the least they could do is provide a room with a quiet air conditioner. I thought only cheap hotels & motels use the old noisy window carrier air conditioner. Well I was wrong this hotel uses them as well. I was woken up many times with this unit. July 11, 2014
Rated 4 out of 5 by Houskeeping not good We enjoyed out stay and liked your hotel but your housekeeping staff fell short (very) of cleaning our room and supplying enough towels, not to mention they didn't clean our room the second night we were there. They also didn't clean up the ironing board or garbage on the floor. The beds were also not as neat as they were upon our initial arrival. The reason we are informing you of this is because we are also business owners and would appreciate constructive criticism from our customers. November 19, 2012
Rated 2 out of 5 by Vic_Business I was very disappointed with my stay. I was placed on a floor which had groups staying on the floor. They were extremely noicy up to 11 PM for the 2 nights I stayed. Business travellers work during their stays, and require their sleep, which was constantly disrupted. Even after complaining the first night, it re-occurred the second night as the groups had not left. I may not choose this hotel in the future given these disruptions (unless you enjoy the noise from groups in the halls). March 12, 2013
Rated 4 out of 5 by An attractive retreat in a convenient location While the hotel is a bit far from downtown Victoria, it has very good access to the highway network and is well located for visits to the attractions in the western part of greater Victoria. The rooms are a good size and very comfortable, and mine on the top floor had a nice view of the Olympic mountains. The restaurant is adequate although located a bit out of the way. I took advantage of the eco program which made the price of a full breakfast very reasonable. The only minor negative comments I have are that the swimming pool is too small to provide much exercise and the computers on the second floor should be equipped with a mouse as working with the touch pad is aggravating. If staying with starpoints, it was good value at the 2 level but does not compare well in some respects with others at the 3 level. June 17, 2013
Rated 4 out of 5 by Green Initiative There seems to be some confusion between check in and housekeeping with regards to the Green Program. We have stated no thank you as we require the full housekeeping service...beds changed, clean towels vacuuming, dusting and sanitizing the bathroom including the floors. This is not for the luxury but is required due to a medical requirement. We have not had the full room housekeeping service on the last two stays in this location, even after requesting it upon check in. February 18, 2013
Rated 5 out of 5 by A well run property We enjoyed our stay at this property. It's well kept, with additional enhancements underway. Rooms have been updated consistent with the more modern Four Points standard. The suites in particular are spacious and well appointed. The hotel is well suited for small to medium sized events. We found the staff helpful, friendly, and effective - from the front desk, to the banquet manager, to the food service staff. They went the extra mile to make us feel special - thanks! October 4, 2013
Rated 4 out of 5 by Business Stay I generally stay at the "sister hotel" to this Four Points which is the Westin Bear Mountain however this stay would have me going back again. Rooms were very nice, clean and comfortable as was the overall facility. My only downfall would be the audio/visual connections to the equipment in the workout room. It barely worked and could likely be fixed with a quick service call. (oh and an upright bike would be great too! ; ) Definitely would recommend this property! August 8, 2013
Rated 4 out of 5 by very clean and comfortable The surroundings were quiet, so I was able to settle down and really sleep well. The bed was very clean and cozy, with plenty of pillows and blankets. The bathroom was super clean as well. All of the staff were friendly and helpful, going out of their way when I was looking for information. I would definitely stay here again any time I visit Victoria. June 16, 2014
Rated 3 out of 5 by First time stay. check in was great. restaurant was good. the room was comfy. Big shower but low spray. internet was a really weak signal. used the pool and nearly got severe burns from the hottub. it had malfunctioned and was almost boiling.my husband just stuck his foot in. notified front desk and a manager closed it with 2 do not enter signs. an offer of a free movie was made as an apology. didn't feel that was quite good enough, so our stay was a little disappointing. January 14, 2013
Rated 4 out of 5 by Very nice hotel Love this hotel and is one of the few I stay at while visiting Victoria for work. Its not located centrally in the city but just north, outside of the main areas of Victoria. Hotel does good job at maintaining its new looking standards. Rooms are nice and clean. Staff is always friendly and helpful. June 28, 2014
Rated 4 out of 5 by Comfortable with reasonable prices! We enjoyed our stay at the Sheraton Four Points Hotel, however, there were two things I would like to see changed. First, the bathroom water tap, if you turned it on full to get the water hotter, the stream actually shot out and got us wet.. Second, the arm chair is placed so that it is impossible to watch TV, and it is very heavy and can't be moved easily. Our experience with the Front desk staff was excellent. I would certainly recommend this hotel. February 25, 2013
Rated 4 out of 5 by Room Services I have stayed in the Victoria Four Points Hotel several times and will continue to select this hotel for future stays as I enjoyed the quality of the rooms and the friendliness of the staff. during my last visit the restaurant in the Lower Lobby level was closed and the only option to eat inside the hotel was by in-room services. After calling the dining services 6 times and 2 times via the reception I had to find an restaurant outside the hotel. September 11, 2013
Rated 5 out of 5 by The service was above and beyond The service was exceptional. The duty Manager Lawrence went above and beyond to ensure that our restaurant experience was 2nd to none. The front desk staff were very friendly and the maintenance manager was very helpful.(he had a unique accent) Overall, highly recommended! June 25, 2014
Rated 1 out of 5 by This hotel needs upgrading to bathrooms Upgraded to corner suite, bathroom was not up to SPG standards. It was not clean, had mold on some of floor caulking, did not receive call from front desk after check in to make sure room was OK. Talked to Director of Sales next morning and cancelled last 4 days of stay. June 24, 2014
Rated 2 out of 5 by Friendly and apologetic Staff The staff was friendly and accommodating. The carpet was worn and in need of replacement, when I sat down in the chair at the desk it fell backwards. We notified the staff at the desk of the broken chair and the TV, the maintenance man took the chair, apologized, put new batteries in the TV remote and apologized saying the cable provider was not good. We did not see a replacement chair or the TV repaired for the remainder of our stay. July 2, 2012
Rated 5 out of 5 by Great stay! We had a pleasant, comfortable stay at this hotel. It's not too far from Victoria and close to so many great places to hike. The gym was spacious and had a big flat screen TV. I would definitely stay here again. July 2, 2014
Rated 5 out of 5 by Beautiful, clean and updated We really enjoyed our stay and hope to stay again some time. July 14, 2014
Rated 4 out of 5 by Short and wonderful stay I enjoyed my short stay at the hotel. I ill plan on staying there again, this time a bit longer so that I can enjoy the many great features of the hotel. July 7, 2014
Rated 4 out of 5 by Excellent but needs some minor improvements Facility location, appearance and rooms were all perfect. Located close to amenities with a Costco right next door; little outdoor patio to have gatherings; restaurant pub on site and a bar patio as well outside. However, I was out and came back at 1:00pm and my room was not cleaned yet and unless I requested it, I don't think it would have been. Others who travelled to a tournament with us didn't have their room cleaned until 5:00. They try to get you to skip the room cleaning for a $5 credit to the restaurant but those who took it forgot to use the credit. They should have an automatic way to credit your bill when you go to the restaurant. Also, someone billed my room for their dinner and I had an extra charge on my invoice. However, the staff were very good about looking into it and reversing the charge. The bathroom needs some hooks to hang up clothes. June 3, 2013
Rated 4 out of 5 by Good value - Nice and clean The room is comfortable and the bed as well. For the price paid, it is a good value. However, the room was somewhat small and the faucet of the shower doesn't work well (very difficult to find the good balance between too hot and too cold). June 25, 2014
Rated 4 out of 5 by Convenient Location Conveniently located near Costco, Golf Town, Everything Wine, etc. Easy access to TransCanada Highway. Facilities are clean and well maintained. Staff were friendly and knowledgable. July 1, 2014
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