Rated 4.1 out of 5 by 134
Rated 4 out of 5 by RugbyFan Excellent STAFF
The hotel met all our expectations. We were really impressed with the staff. The restaurant was short-staffed and for that reason, we were disappointed that evening. However, next morning we were treated with breakfast - no charge. The staff acknowledged our poor experience and more than made up for it. Things can go wrong, but they went above and beyond it ensuring we had a great experience.
March 10, 2014
Rated 5 out of 5 by QueenKong Trouble with the thermostat
The room was heated to 19 or 20 degrees, which for me is too warm for sleeping. I tried to turn down the thermostat, but it was not intuitive for me to operate. I would have appreciated seeing a note next to the thermostat either with operating instructions or telling me where I could find the operating instructions.
March 7, 2014
Rated 5 out of 5 by Sam99 Very comfortable hotel
We only spent the one night but we found the staff very courteous and helpful. The room was very clean and well-appointed with a kitchenette and a comfortable bed. We also enjoyed the pub/restaurant. Our dinners were excellent. We would definitely stay again.
March 5, 2014
Rated 5 out of 5 by Gwen24 Excellent Value
I recently had surgery and needed to recover at the hotel in town. The room was clean, quiet and the staff were attentive to my needs.
February 17, 2014
Rated 5 out of 5 by Mikeht Great Staff!
Great hotel with a staff that goes the extra mile on any request.
February 15, 2014
Rated 5 out of 5 by NanaDi This is a great hotel in a good location
We were not disappointed at all in our choice and will certainly be coming back on our next trip to Victoria. Very clean with ultra- comfortable beds and friendly staff. Located in a quite area with lots of shopping close by.
Including the breakfast was a plus as it was well worth the extra few dollars per room.
February 24, 2014
Rated 5 out of 5 by Trobnor Felt like home away from home.
From the moment we arrived they were very helpful and made us feel at home. As we walked in our room they called and asked if it was to our liking. All the staff were friendly and asked if we were enjoying our stay. We got the breakfast deal with the room which was way better than we had expected, it was a real treat to be here. We truly felt like we were coming home after our busy day in Victoria.
February 10, 2014
Rated 5 out of 5 by 50829914112 Great staff
Hotel staff was super helpful after I won an award and had to figure out a quick way to check it as luggage on my early morning flight.
Thanks again guys!
October 17, 2013