Rated 4 out of 5 by 72
Rated 2 out of 5 by Georgie Needs improvement
I have stayed here quite a few times now. The batteries in the tv remote are always dead and I can never change the channel. I ordered room service and asked for 2 glasses of water. A bare tray came to my door with just the dinner plate. I had to phone back and ask for the water I ordered, cutlery, salt and pepper. I was asked in a rude tone "is that it". I realize this isn't a 5 star hotel but these are basics
May 15, 2013
Rated 5 out of 5 by uclabruins very nice service and price
I spent a night here for one of my Canada travel days, and this place was just the best. Staffs are very nice and ask you for extra help all the time. I spent only 3000 SPG points for a night. This is another great asset here. Only problem for me is that this location is a little far way from downtown Victoria.
May 14, 2013
Rated 4 out of 5 by snoopy12 Just missed...
The toilet in room 422 was running when I entered the room and it took a lot of jiggling to get it to stop and it did not want to flush. (I informed the front desk of this on checkout)
Also why do room designers think that you ONLY want to watch TV in bed?. The TV does not move and so you cannot watch it from the chair.
May 14, 2013
Rated 5 out of 5 by Gregj Great rooms and staff
Had a great upgrade to a king suite and found it very comfortable
May 13, 2013
Rated 1 out of 5 by snowshark425 Do Not Stay Here on a Weekend!!!
We've stayed at this place three times and it seems to get worse. As follows:
-They book sports teams and the noise carries on almost until dawn! On 05/05 it finally died down at 4 am. after three complaints.
-There is a bar downstairs that produces a good number of loud drunks outside until all hours of the night.
-Sound deadening between rooms is unacceptable.
-Don't plan on good service in the bar or restaurant. One time we walked out of the restaurant after waiting forty-five minutes without service.
We will not return!
May 6, 2013
Rated 3 out of 5 by David2116 Great Hotel - Noisy Pub
Patrons (and I use the word loosely) coming out of the pub in the evening can be quite rowdy. Unfortunate to rent rooms to sleep and also rent party space in the same building. Seems like a conflict of interest.
May 5, 2013
Rated 4 out of 5 by jen71 room is comftorable and clean
room met our needs and the staff were very friendly and helpful.
May 5, 2013
Rated 5 out of 5 by Tara1977 Fantastic Value
I stayed as an RRU guest at the hotel and it was great! I had a beautiful room and the front desk staff really exceeded my expectations - especially Rochelle!
The shuttle was amazing and flexible! Great value add!
I was disappointed that the only in hotel restaurant was a pub style restaurant, but quickly got over it as the food was GREAT!
April 29, 2013