Rated 2 out of 5 by Ellen20 Disappointed
I was disappointed with this hotel. The room was kinda old, the ac was too noisy, there was no maid service to make up our room even though I specifically told the front desk from the time we check in that I wanted maid service instead of the $5 credit. When we saw the cleaning lady, we told her that our room was not cleaned, she didn't even offer to clean our room instead she gave us towels and coffee. There were no towels in the pool area, we had to ask the front desk for towels. For a sheraton hotel, this one disappoints big time because of the old facilities and poor service.
July 21, 2014
Rated 1 out of 5 by kirbowla A stay fraught with frustration
Not a pleasant experience. If this is the same investor group as that of the Four Points Gateway properties in Edmonton, I would be quite surprised. Some very brash staff here. A prolonged check out experience due to repeated system crashes. A claim that my AMEX was no good when in fact it was in good standing which I validated promptly. A very lacking fitness room. Incredibly noisy A/C system. Bathroom was not clean when we checked in and the coffee machine was not cleaned out. Trucks arrive at 5 a.m. at the neighboring Costco and I was awoken by their prolonged back up beeps. I sent my breakfast back as it was the greasiest omelet I have ever experienced. A shocking surprise.
July 19, 2014
Rated 4 out of 5 by Leadership Victoria
The hotel was very clean and good price. I was a bit disappointed that it did not have a spa there. All other SPG hotels have great accomodations. I was looking forward to a spa treatment. Relaxing was what I was looking for. Being an international hotel was a bit of a struggle. Not sure why after I booked and paid for a non-refundable accommodation I was charged another $26. I didn't have any extras. A bit shocked at this.
July 23, 2014
Rated 3 out of 5 by Hendo63 Nice Stay But Lacking A Few Things
No water in room, the power for my laptop was hidden away and difficult to get to and the bathroom garbage had not been cleaned. I've stayed at this location many times and this is my first somewhat disappointing stay. I have a feeling this happens every now and again at every hotel so I will be staying here again in the future based on the great past experiences I've had.
July 18, 2014
Rated 1 out of 5 by gdman Beware!
I was asked to move rooms three times during a five day stay. On the last night the room key didn't work and the front desk again reprogrammed the key. This was the third time a key had not worked. On entering the room I found someone else's things inside. The front desk's explanation was that they didn't know where I was. That's it. My thing's were put into a clear plastic bag and placed into lost and found. Seriously. The shift manager had someone retrieve my things. Most (passport, shaving kit, laptop, money) were there however a razor, some toiletries, and some small amount of medication were missing. These had been on the bathroom counter. So far nothing has been heard of the Razor or other missing items. It just doesn't seem they much care. In addition to twice being locked out of my room there was also problems producing a bill. I even had a hotel representative who called me ask if I was threatening him because I said I might leave some reviews about this. Very professional. Anyways, thirty dollars off the price of the room. Really? They thought this was a terrible "mix up" and felt badly. Excuse me. This hotel had my cell phone number on file and should have called me before clearing out my things if they were...... mixed up. My things were there because I had paid for them to be there! I've never heard of anything like it happening anywhere else but it seems it something that can happen here so be aware. Staffing problems. Stayed 5 days in May 2014.
July 16, 2014
Rated 5 out of 5 by ewilliam72 Beautiful, clean and updated
We really enjoyed our stay and hope to stay again some time.
July 14, 2014
Rated 4 out of 5 by TonyTraveler Hotel with old fashion Air Conditioner
For a Hotel with a $200 a night stay, you would think the least they could do is provide a room with a quiet air conditioner. I thought only cheap hotels & motels use the old noisy window carrier air conditioner. Well I was wrong this hotel uses them as well. I was woken up many times with this unit.
July 11, 2014
Rated 5 out of 5 by Heat14 great hotel
would have liked a bath tub
July 10, 2014