Rated 4 out of 5 by SPGA Hotel
This was our 3rd or 4th stay at this hotel. It is clean, modern with a solid staff. Check in was quick. The room clean as were the lobby and hallways.
Like most hotels in this chain, it comes with few extras but is a reliable option. The hotel is close to shopping and a short drive to downtown Victoria.
April 15, 2014
Rated 1 out of 5 by sparkyn Staff Unresponsive
I was very unhappy with my recent stay. The room itself was ok, but the white bed skirts and curtains were filthy dirty. There was a group of people partying outside the hotel and the sound carried right up into my room. I called the front desk at 11pm to ask them to please take it inside or elsewhere so I could sleep as I had a
n early morning. They called back to say they had taken care of it. well, it went on until at least 2:30 am. I heard a staff person go out and talk to them several times, but that did not work. At one point one of the men outside partying starting banging on the hotel window threatening to kick the hotel managers head in. They then proceeded to play their car stereo as loud as they could.
Not only did I not get any sleep whatsoever, I did not feel safe. I have
stayed at many many hotels with pubs/bars/restaurants onsite and have never encountered this issue. The staff at the hotel did not deal with the issue properly at all. The party group should have been warned once and the second time the police should have been called. I am very dis-satisfied and feel I should be credited my nights stay as I was unable to actually lay my head to rest! I stayed at this hotel as it was away from the city and I thought it would be quieter - I could not have been more wrong.
April 14, 2014
Rated 3 out of 5 by 123kris Maintenance needed
This hotel was nice but we had to be moved once due to a broken box/bed frame and then our new room had a slow drain in the sink and shower. The staff is great, friendly and professional but for at least these two rooms, maintenance was required. I also would have appreciated a room upgrade for the inconvenience of having to change rooms but it was not offered, even though the hotel was very quiet and I know there were better rooms available. After moving rooms once we didn't bother to move again, and we did not complain as it seemed too much effort after a long exhausting trip and one room change after we had already unpacked.. We do love this hotel chain (Westin especially), but weren't overly impressed with this hotel.
April 7, 2014
Rated 5 out of 5 by ejaz12 Superb frond desk staff
Front desk staff was very friendly, helpful and courteous. They will go out of way to make sure your stay is a comfortable/pleasant one!
March 25, 2014
Rated 1 out of 5 by David2116 Playing Hockey in the Halls
If you're interested in playing hockey when it's raining outside, this hotel is perfect for you. You can play in the halls all day and all night.
The staff will ask you to stop once in a while, but they don't really mean it. The people outside my room played hockey all day and all night and all the next day and nobody really did anything (despite many complaints).
March 15, 2014
Rated 5 out of 5 by Gwen24 Excellent Value
I recently had surgery and needed to recover at the hotel in town. The room was clean, quiet and the staff were attentive to my needs.
February 17, 2014
Rated 5 out of 5 by Baby1005 Staff was amazing
Everyone was so helpful. I am quite the high maintenance guest and they all catered to every whim. The shuttle even idled 15 minutes waiting for us to finish dinner. I would stay there again even though it's a bit of a drive from town. Well worth it.
March 14, 2014
Rated 5 out of 5 by DT12 Good experience & good value
Friendly staff and nice clean rooms.
The conference room was also excellent and good value.
March 14, 2014