Rated 4 out of 5 by Sarge Is free wifi free if there is no wifi
It's such a small thing but in some ways is more important then the free water coffee or cable TV. Internet connectivity is more important to me then any of those. And the wifi here was non existent. Called the desk and the only response the woman who came to check it gave to me has hmmm it should work! So down to the busness centre to check in for my flight both of those computers were not working either, one had a mouse not working and the other locked on some game.
Call me old fashioned but if you proudly offer free wifi shouldn't you have it???
November 18, 2014
Rated 4 out of 5 by r22martin Lovely hotel in Langford BC
This hotel is very central to the "Westshore Communities", just outside of Victoria BC. It was easily accessible from the airport, just off the highway.
We thought the rooms were nice, though our suite had an unusual layout (with a couch in the kitchen area), but it was nice and quiet. We enjoyed the restaurant downstairs (tasty breakfasts and great craft beer!) and thought the staff were very friendly.
November 12, 2014
Rated 5 out of 5 by Stoper Relaxing
Great location outside the city and close to Langford area golf courses.
November 11, 2014
Rated 4 out of 5 by 1oldsailr Clean and comfortable
The first thing I look at when in a hotel is the cleanliness and comfort. This hotel meet my expectations.
November 9, 2014
Rated 5 out of 5 by TexanMegan AMAZING experience
I stayed at the Four Points by Sheraton for an out-of-town wedding, and needed an early check-in so that I could get ready in my room. Usually check-in is at 3:00 p.m., but Four Points was able to get me in at noon, a full three hours early!! so that I could get dressed and ready for the early afternoon event.
The staff was so accommodating and friendly, and the room itself was beautiful (large, soft, comfy beds; huge bathroom with high ceilings and plenty of counterspace). I appreciated the free Wi-Fi as well, and I highly recommend this hotel to travelers!
August 12, 2014
Rated 3 out of 5 by Fishman01 First Time
Staff very friendly and helpful found rooms to be clean and comfortable except that the window curtains would not close and with only the pull down blind you could see what was going on outside which meant that with the lights on at night people can make out what is going inside the room.
Restaurant is very nice and staff is quite friendly and helpful.
I would recommend this hotel
October 20, 2014
Rated 5 out of 5 by Catherine2014 Couldn't Ask for a Better Staff
I stayed here for a week while photographing a wedding and this place blew me away. The rooms and facilities are lovely but its the staff here that makes it a cut above the rest.
Want to go somewhere close by but the shuttle has already left? The manager offered to drive me himself. Amazing housekeepers with the wonderfully upbeat attitudes? Check. Don't feel the need for housekeeping everyday? Go green and they give you vouchers for the restaurant downstairs. Delayed baggage at the airport? The front desk staff ensure that they'll get it delivered to you in a timely manner, even if that means staying on hold with the airport for a VERY long time.
There was even a point where I couldn't figure out if I'd forgotten my camera in a car that had dropped me off one night or if I'd simply misplaced it really well in my room. Without even asking him to, another employee did a quick scan of the security footage and let me know that I did in fact fail to carry the item in with me. It saved me a lot of fruitless searching and allowed me to come up with a recovery plan faster.
Overall, the entire hotel was wonderful, minus the food which needs a little more work. But its the staff that really stands out and makes a stay here so worthwhile.
August 10, 2014
Rated 5 out of 5 by Kat9 Great service!
I had great service during my stay. The staff was accommodating and very helpful.
October 15, 2014