Rated 5 out of 5 by Catherine2014 Couldn't Ask for a Better Staff
I stayed here for a week while photographing a wedding and this place blew me away. The rooms and facilities are lovely but its the staff here that makes it a cut above the rest.
Want to go somewhere close by but the shuttle has already left? The manager offered to drive me himself. Amazing housekeepers with the wonderfully upbeat attitudes? Check. Don't feel the need for housekeeping everyday? Go green and they give you vouchers for the restaurant downstairs. Delayed baggage at the airport? The front desk staff ensure that they'll get it delivered to you in a timely manner, even if that means staying on hold with the airport for a VERY long time.
There was even a point where I couldn't figure out if I'd forgotten my camera in a car that had dropped me off one night or if I'd simply misplaced it really well in my room. Without even asking him to, another employee did a quick scan of the security footage and let me know that I did in fact fail to carry the item in with me. It saved me a lot of fruitless searching and allowed me to come up with a recovery plan faster.
Overall, the entire hotel was wonderful, minus the food which needs a little more work. But its the staff that really stands out and makes a stay here so worthwhile.
August 10, 2014
Rated 5 out of 5 by TexanMegan AMAZING experience
I stayed at the Four Points by Sheraton for an out-of-town wedding, and needed an early check-in so that I could get ready in my room. Usually check-in is at 3:00 p.m., but Four Points was able to get me in at noon, a full three hours early!! so that I could get dressed and ready for the early afternoon event.
The staff was so accommodating and friendly, and the room itself was beautiful (large, soft, comfy beds; huge bathroom with high ceilings and plenty of counterspace). I appreciated the free Wi-Fi as well, and I highly recommend this hotel to travelers!
August 12, 2014
Rated 1 out of 5 by nbuzz Disaapointed...I expected alot with a four star tag....
Total goof ups with food orders at breakfast and dinner. LOW quality and Zero value for money...I ordered cheese sandwich with Salad and juice, what is delivered "Extremely dry sandwich with fries and milk". After a call for replacement what comes is complete brown and stale salad totally "inedible" and my kids ate a cucumber already before I even have peek at it. I call again to complain this time and what im told..it will be replaced for new one. What I get again is the same stale salad with dying cucumbers again.....Seriously! This time I call again asking to come and see what they have delivered...and I am told that a manager will come soon to talk....one hour gone by and no sight of Mr. Manager! My kids are hungry !!!! Absolute disappointment! and feeling angry!
August 12, 2014
Rated 2 out of 5 by PK5500 Comfortable overnight hotel
Clean, quiet, and comfortable hotel room for an overnight stay. F&B was very disappointing. Housekeeping needs improvement. My coffeemaker still had a used coffeepot left over from who-knows-how-many-days-ago! Hot tea - an item on their menu - was not hot at all, which was most disappointing - after waiting 30 minutes for room service, and getting lukewarm water to make tea is disappointing.
August 14, 2014
Rated 4 out of 5 by rossandmaureen Very nice property
Stayed in this hotel for a family event in the Western Communities. Great staff and well maintained property.
August 13, 2014
Rated 4 out of 5 by USvistior Less expensive alternative in Victoria
This facility is convenient to Victoria and Butchart Gardens without the cost of staying in downtown Victoria. The room is comfortable.
August 12, 2014
Rated 4 out of 5 by TessaM An overall pleasant experience
Came to the hotel on a one night stay for a wedding. The staff was very friendly and accommodating by getting our room ready earlier so we could make it to the ceremony on time. The best feature though was the outside patio restaurant/bar where we hung out and had lunch before the ceremony. My mom was excited to have breakfast there the next morning. Unfortunately it only opened at 11 AM so we had breakfast at the pub which was equally nice.
August 7, 2014
Rated 5 out of 5 by lyjoca Great stay
I recently stayed at the Victoria Four Points with my mom and aunt who were visiting. As it was the long weekend we wanted to avoid the busy downtown Victoria so choice this hotel for it's location. We were pleasantly surprised by the beautiful modern hotel and the great service from the staff who were knowledgeable, efficient, friendly and fun. We look forward to our next visit to Victoria.
August 8, 2014