Rated 5 out of 5 by TexanMegan AMAZING experience
I stayed at the Four Points by Sheraton for an out-of-town wedding, and needed an early check-in so that I could get ready in my room. Usually check-in is at 3:00 p.m., but Four Points was able to get me in at noon, a full three hours early!! so that I could get dressed and ready for the early afternoon event.
The staff was so accommodating and friendly, and the room itself was beautiful (large, soft, comfy beds; huge bathroom with high ceilings and plenty of counterspace). I appreciated the free Wi-Fi as well, and I highly recommend this hotel to travelers!
August 12, 2014
Rated 5 out of 5 by Catherine2014 Couldn't Ask for a Better Staff
I stayed here for a week while photographing a wedding and this place blew me away. The rooms and facilities are lovely but its the staff here that makes it a cut above the rest.
Want to go somewhere close by but the shuttle has already left? The manager offered to drive me himself. Amazing housekeepers with the wonderfully upbeat attitudes? Check. Don't feel the need for housekeeping everyday? Go green and they give you vouchers for the restaurant downstairs. Delayed baggage at the airport? The front desk staff ensure that they'll get it delivered to you in a timely manner, even if that means staying on hold with the airport for a VERY long time.
There was even a point where I couldn't figure out if I'd forgotten my camera in a car that had dropped me off one night or if I'd simply misplaced it really well in my room. Without even asking him to, another employee did a quick scan of the security footage and let me know that I did in fact fail to carry the item in with me. It saved me a lot of fruitless searching and allowed me to come up with a recovery plan faster.
Overall, the entire hotel was wonderful, minus the food which needs a little more work. But its the staff that really stands out and makes a stay here so worthwhile.
August 10, 2014
Rated 4 out of 5 by AlbertaGuest Very Comfortable and Convenient
Hotel is in Langford BC, just 15 minutes from downtown Vicotria. Close to the Bear Mountain Golf resort. Very comfortable and quiet stay.
August 25, 2014
Rated 5 out of 5 by Trish88 Very Nice
We needed a clean and comfortable place and our GPS took us to this hotel - what a great find! So easy and nice, very comfortable for all ages.
August 19, 2014
Rated 5 out of 5 by Mike3030 Great Hotel
Beautiful hotel. Good food. Exceptional Room.
August 19, 2014
Rated 4 out of 5 by Petlee94 Overall experience was good.
Joel (reception) was very helpful. Very nice place to stay and the food was delicious.
Breakfast was the same everyday, could use variation.
Clean rooms, good beds, good wifi, nice views.
August 18, 2014
Rated 1 out of 5 by nbuzz Disaapointed...I expected alot with a four star tag....
Total goof ups with food orders at breakfast and dinner. LOW quality and Zero value for money...I ordered cheese sandwich with Salad and juice, what is delivered "Extremely dry sandwich with fries and milk". After a call for replacement what comes is complete brown and stale salad totally "inedible" and my kids ate a cucumber already before I even have peek at it. I call again to complain this time and what im told..it will be replaced for new one. What I get again is the same stale salad with dying cucumbers again.....Seriously! This time I call again asking to come and see what they have delivered...and I am told that a manager will come soon to talk....one hour gone by and no sight of Mr. Manager! My kids are hungry !!!! Absolute disappointment! and feeling angry!
August 12, 2014
Rated 4 out of 5 by hill96 Pleasant accommodations
This hotel is one of the nicer hotels I stay in my travels. The staff are always helpful, personable, and a pleasure to deal with. The rooms are in great shape, clean and comfortable. With a restaurant downstairs there is no need to leave the hotel, but if you want to leave, the shopping area just down the hill allows for freedom to explore without driving.
August 15, 2014