Four Points by Sheraton

Four Points by Sheraton Kansas City Airport

  • 11832 NW Plaza Circle
  • Kansas City,
  • Missouri
  • 64153
  • United States
  • Map

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.6 out of 5 by 144 reviewers.
Rated 4 out of 5 by Nice overnight stay Well above my expectations for a level 1 SPG hotel. Maybe this is my first time staying in a level 1 (hard to find). Spacious king room with 3-person sofa, quiet (except air condition noise) April 9, 2015
Rated 3 out of 5 by Need more competent Front Desk persons Shuttle was great, parking is not ample, staffing is inadequate for number of people that work there. February 19, 2015
Rated 2 out of 5 by Staff Needs Training The front desk help varied in competence and friendliness. When I asked for shuttle service from the airport, I was mistakenly transferred to a fax number. I called back and was transferred to an extension for the driver. I left my request via voicemail, then waited for half an hour. I called back again, spoke to a more helpful desk clerk, was transferred again to the driver, who told me that his phone didn't accept voice mail so he didn't get the message. He was courteous and picked me up promptly when he finally got my request. At the hotel the second desk clerk was friendly as she checked me in. The room was clean and comfortable.The rates were good. Food in the restaurant was mediocre, perhaps because of or the cause of very few people eating there. The service was horrible. At dinner we had a table for eight, one of only three tables being served. It took over half an hour for our first order to come out. The other orders followed, one by one, so the first people served were almost through by the time the last was served. Breakfast took almost as long, even though half of out party ordered oatmeal, which was served from a large pot on the steam table. We decided to eat somewhere e;se the second night. Clearly the hotel suffers from no or poor training of the front desk and restaurant help. Perhaps someone from the corporate office could convince the hotel manager that he/she needs to train the staff if the hotel wants to attract return customers. February 14, 2015
Rated 5 out of 5 by Convenient, comfortable, and great staff Highly recommend. Convenient shuttle, friendly staff, and well-equipped room. Platinum members received a free beverage in the restaurant as well as a gift card. Really a nice touch and earned my future business. Thanks! December 18, 2014
Rated 4 out of 5 by Nice place close to KCI Staff was very friendly and efficient. Room nice, bed great; bathroom a bit cramped but nicely appointed and clean. Only downside, I don't like the wall hvac units - work fine, but pretty loud when cycling on. December 1, 2014
Rated 5 out of 5 by Park & Fly Good location to airport and nice rooms with great transportation service. November 25, 2014
Rated 4 out of 5 by Nearest to the Airport The quickest Airport Shuttle anywhere. 7 minutes from call and every 20 minutes to the Airport. Boulevard Grill and entire staff is fantastic. November 23, 2014
Rated 5 out of 5 by Recent Stay Great location next to MCI November 10, 2014
Rated 4 out of 5 by comfy beds and quiet room Beds were comfy and room was quiet. Bathroom was quite small. Television was large and picture quality very good. October 20, 2014
Rated 4 out of 5 by Nice Hotel Park & stay is well worth it. Shuttle drivers were very nice & helpful Hotel is nice and clean, staff is helpful October 20, 2014
Rated 4 out of 5 by Missing amenities This market has several options to stay in comfortable arrangements that include a breakfast. If you want to remain competitive in this area, you should strongly consider this. October 9, 2014
Rated 3 out of 5 by disappointed traveler I went in with high expectations and the experience was average at best. Nothing to complain about, and the hotel functioned as expected, but you don't expect shampoo to be leaking from the wall-mounted container into the tub at a hotel! September 22, 2014
Rated 5 out of 5 by Hotel great for people heading to the airport. Parking was free, hotel great, shuttle service was wonderful. Would stay again. September 21, 2014
Rated 4 out of 5 by First time stay, wont be the last The staff were friendly and efficient. Meeting room was organized, quiet, and the refreshment tables were managed well. Best of all was the bed, it was the most comfortable bed I have slept in for quite some time. September 12, 2014
Rated 5 out of 5 by First Visit With You Way overexceeded our expectations. From the staff who checked us in to the shuttle driver who brought us back to our vehicle five days later. We arrived at 10:15 pm and the driver was as cheerful as if it was his first shuttle.What a delightful breath of fresh air. August 29, 2014
Rated 5 out of 5 by Close to Airport - Clean and Comfortable This hotel is located a few minutes from the airport. Rooms are spacious and clean with a great AC unit. Platinum breakfast is buffet or full menu order. August 27, 2014
Rated 3 out of 5 by Hot room and door didn't close properly I have stayed at this hotel in the past and been very pleased but we did run into problems on this stay. Our room was very hot and the AC wouldn't cool. We adjusted the thermostat and left for a few hours. When we returned to our room it was still not cool which made for some uncomfortable sleeping. In addition to the temperature, we found the door to the room ajar upon arrival. After taking a closer look I found I could properly close and latch the door by pulling\pushing hard. I asked the front desk to deliver an extra pillow to the room while we were out (which they did) but upon our return we found the door ajar again with our belongings inside. August 25, 2014
Rated 3 out of 5 by Easy to get to The hotel is SUPER easy and fast to get to from MCI Airport, and is only a 10 minute drive to Zona Rosa, which has great food and shopping. Staff is friendly and welcoming. Rooms are clean. The restaurant is supposed to be open to midnight, but the chef decided to close early the night I got there at 11:30, which had a few of the late arriving travelers feeling hungry and upset. The maid knocked on my door at 7am, which I thought was pretty early--had I been sleeping in a little (and business travel is the only time I ever get to do that), I would have been upset. August 20, 2014
Rated 5 out of 5 by Great Choice This hotel is next to the airport which worked out great for us. We ate at the restaurant, which was OK, basic hotel food, but there are also many restaurants about 3 miles away. The bed was great and staff was very helpful August 19, 2014
Rated 2 out of 5 by Plugged Drains One thing I hate about staying anywhere is standing in water when I take a shower because of poor maintenance not checking the drainage system. I don't go back to institutions who are in the hospitality business and aren't very hospitable August 19, 2014
Rated 3 out of 5 by 2 night stay We stayed for two nights. The room was clean but a bit dated.When we checked in, there was toilet bowl was unflushed; it looked like the housekeeper used a tissue or toilet paper to spot clean and just tossed it in the bowl. The bathtub did not drain well. After showering I was standing water above my ankles. I would recommend skipping the hotel restaurant. The food was mediocre and the service was poor. There was only one waitress/hostess, she was friendly but forgetful and disorganized. This is a great stay if you need a basic hotel near the airport. August 17, 2014
Rated 5 out of 5 by Great Front Desk staff! The front desk staff not only remembered my name but helped me print off our boarding passes. The shuttle driver was, by far, the nicest I've ever encountered. He was great! And, each time we tipped him, he wanted to know if we needed change. How refreshing is that? Of course, we said "no." August 17, 2014
Rated 5 out of 5 by Past stays I like the hotel, it's near the airport, friendly, makes you feel at home and great restaurants too. August 12, 2014
Rated 4 out of 5 by Convenient to airport Our group met here as most flew in and used the hotel shuttle. Food was delicious and staff attentive. The hotel has an above average fitness room. The meeting room was typical but satisfactory. My room had new furniture including a sofa adjacent to a reading lamp. Bathroom was a little small but adequate. I applaud the efforts to be "green" including the choice to not have daily maid service. August 8, 2014
Rated 4 out of 5 by Good Hotel A good place to stay for proximity to the airport and Hwy 71. July 30, 2014
Rated 2 out of 5 by Disappointed I understand things will be a bit disorganized during renovations, but operationally, there is no excuse for some things I experienced. The cleaning crew started cleaning a room next to mine at 7:15 AM! I understand the need to turn over rooms early, but vacuuming and disturbing guest that early is inconsiderate. When I checked out, I asked for a copy of the invoice. I was told that one would be emailed to me. It wasn't sent until I called back to ask for a copy. I typically stay at Hilton properties, and have Diamond status with them. SPG sent me an email asking to give their properties a try. Based on my stay, I won't be returning. July 30, 2014
Rated 2 out of 5 by Bad Luck I'd expect a Four Points Sheraton to be a step up in hotels. I'd rate this even with a budget motel. Even though it was recently remodeled, I cant rate it up to a Sheraton standard. 1) Toilet(s) were slow to flush down any waste. 2) Air conditioning was consistently breaking down and had to be reset. Ultimately I was moved to a different room and it was compensated for that night. Kudos to the staff. 3) Restaurant was simple terrible. The staff on my first night there we went in to get a drink and a light meal. There was maybe 5 groups of people In the dinning room. Approximately 35% capacity with 3 - 4 waitresses. As we arrived and were standing at the "please wait to be seated" sign, they kept looking at us. Finally one came up and seated us and stated that "They were stretched a little thin tonight." I mean really????? We ordered and had to ask for silverware to eat our meal. Basically it was 1.5 tables to a waitress. I really believe you need to look at training for that staff. Breakfast no better. We were the only table when we came in, I asked for Decafe coffee and she said they didn't have any??? Meal was substandard in quality. Really, the only bright spot was the guest services staff who maintained a professional attitude through out my stay. Maybe I just had a bad luck room. July 28, 2014
Rated 4 out of 5 by Great Room The suite upgrade was nice. Plenty of space, and I liked the room set up. July 26, 2014
Rated 4 out of 5 by noisy room air conditioning was very noisy, it rattled all night long. Hotel was unable to repair it. Told me that all their units were noisy. July 24, 2014
Rated 2 out of 5 by Don't stay here The air conditioning unit so much noisy it was almost impossible to sleep. The construction noise stopped by 5:00PM. My wife asked for a foam pillow and never got any response. July 23, 2014
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