Four Points by Sheraton

Four Points by Sheraton Kansas City Airport

  • 11832 NW Plaza Circle
  • Kansas City,
  • Missouri
  • 64153
  • United States
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Rated 3.6 out of 5 by 128 reviewers.
Rated 3 out of 5 by Hot room and door didn't close properly I have stayed at this hotel in the past and been very pleased but we did run into problems on this stay. Our room was very hot and the AC wouldn't cool. We adjusted the thermostat and left for a few hours. When we returned to our room it was still not cool which made for some uncomfortable sleeping. In addition to the temperature, we found the door to the room ajar upon arrival. After taking a closer look I found I could properly close and latch the door by pulling\pushing hard. I asked the front desk to deliver an extra pillow to the room while we were out (which they did) but upon our return we found the door ajar again with our belongings inside. August 25, 2014
Rated 5 out of 5 by Hotel great for people heading to the airport. Parking was free, hotel great, shuttle service was wonderful. Would stay again. September 20, 2014
Rated 2 out of 5 by Below average compared to other SPG Hotels If there is a low denominator to SPG Properties this is it. Over the years I have grown accustomed to a certain minimum standard from SPG properties including Four Points and until now was not disappointed. The hotel is old and outdated probably because it gets a lot of mileage from travelers to and from the airport. Still no excuse. Carpets in the hallways were musty, elevator extra slow for two floors and felt more like a motel than a hotel. On a Monday night the lobby bar was cranking hip hop and techno super loud and there was only an older couple getting a nightcap. It seemed to spook guests away rather than invite them in. There is definitely room for improvement here. July 24, 2013
Rated 1 out of 5 by Look else where The room air conditioner was so loud and turned off and on so often you could not sleep. The common areas on the floors appeared to never get cleaned. There was trash on the floor when we arrived on Monday that was still there on Friday when we checked out. July 2, 2012
Rated 5 out of 5 by great place to stay! We stay at the Four Points KC airport a few times a year. It is always clean, nice size rooms, it's quiet, the staff is always friendly, and it is affordable. We enjoy the great bar/restaurant - a great place to unwind after a day on the road. March 19, 2012
Rated 5 out of 5 by Wonderful bed We love this hotel. The bed is always wonderful, the room clean and inviting, and it is very quiet. The access is great for travelers as it is just off of the belt-way expressway and close to the airport. April 18, 2012
Rated 1 out of 5 by Way worst than other Four Points Hotel is completely outdated with lack of maintenance. Carpets are wore out, light in bathroom hanging from just one side. No even close to other Four Points locations. June 26, 2012
Rated 4 out of 5 by First time stay, wont be the last The staff were friendly and efficient. Meeting room was organized, quiet, and the refreshment tables were managed well. Best of all was the bed, it was the most comfortable bed I have slept in for quite some time. September 12, 2014
Rated 2 out of 5 by Disappointed I understand things will be a bit disorganized during renovations, but operationally, there is no excuse for some things I experienced. The cleaning crew started cleaning a room next to mine at 7:15 AM! I understand the need to turn over rooms early, but vacuuming and disturbing guest that early is inconsiderate. When I checked out, I asked for a copy of the invoice. I was told that one would be emailed to me. It wasn't sent until I called back to ask for a copy. I typically stay at Hilton properties, and have Diamond status with them. SPG sent me an email asking to give their properties a try. Based on my stay, I won't be returning. July 30, 2014
Rated 5 out of 5 by Outrageous Customer Service - Wonderful Experience For my daughter's wedding we had the reception at Kaufmann Stadium so we blocked out 40 rooms at this hotel for our guests. The staff was very attentive to all our needs and ensured that everything went perfect. We hosted the rehearsal dinner, and brunch after at the hotel and everything was absolutely wonderful. From the food to the service we could not ask for anything more. Rhonda and Lorraine were just incredible. Every one of our guests felt the exact same way and they treated us like royalty. Thank you Rhonda, Lorraine & Team. We cant wait to visit you again. October 24, 2013
Rated 3 out of 5 by Easy to get to The hotel is SUPER easy and fast to get to from MCI Airport, and is only a 10 minute drive to Zona Rosa, which has great food and shopping. Staff is friendly and welcoming. Rooms are clean. The restaurant is supposed to be open to midnight, but the chef decided to close early the night I got there at 11:30, which had a few of the late arriving travelers feeling hungry and upset. The maid knocked on my door at 7am, which I thought was pretty early--had I been sleeping in a little (and business travel is the only time I ever get to do that), I would have been upset. August 20, 2014
Rated 1 out of 5 by 2nd to worst hotel I took pictures with my sheets and bed skirt having stains and what appeared to be blood on them. I brought this matter to the attention of the front desk staff and their demeanor was if they did not care. I asked for them to change the sheets while I went to dinner. When I returned to my room, the sheets were changed; however, the bed skirt with what appeared to be blood stains were still there. When I tried to take a shower the next morning, I had no towels in the bathroom. The only towels were: 2 hand towels and the floor mat to lay down for showering. I mentioned this to my other three co-workers and they told me they did not have towels either. July 16, 2014
Rated 3 out of 5 by 2 night stay We stayed for two nights. The room was clean but a bit dated.When we checked in, there was toilet bowl was unflushed; it looked like the housekeeper used a tissue or toilet paper to spot clean and just tossed it in the bowl. The bathtub did not drain well. After showering I was standing water above my ankles. I would recommend skipping the hotel restaurant. The food was mediocre and the service was poor. There was only one waitress/hostess, she was friendly but forgetful and disorganized. This is a great stay if you need a basic hotel near the airport. August 17, 2014
Rated 5 out of 5 by Excellent stay I have alwyas stayed at this hotel whenever I visit Kansas City. Perfect location for early fllights out of MCI airprot. Resturant has good menue, food and excellent service. July 3, 2014
Rated 5 out of 5 by First Visit With You Way overexceeded our expectations. From the staff who checked us in to the shuttle driver who brought us back to our vehicle five days later. We arrived at 10:15 pm and the driver was as cheerful as if it was his first shuttle.What a delightful breath of fresh air. August 28, 2014
Rated 5 out of 5 by Amazing Hospitality and Comfort!! From Corey at the front desk to the drivers we had made the start of our holiday better than we could have imagined! We had a wonderful stay as the times before!!! We had a great room which started out with a hallway as you entered the room...Wow, This was even better than Our house! The complimentary water and just the Staff- even the lady who brought us extra pillows- Real personable and just plain "NICE" !!! Not fake nice-but Real! December 13, 2011
Rated 4 out of 5 by Convenient and worth the money Had another successful stay at this hotel, recently and thank you to Christina at the front desk for making sure it went well. She helped me check in early and also gave me a place to use my computer and get some work done, while the room was still being cleaned. I stay here often as the beds are comfortable, the location is convenient when I am working in the KC airport area, the price is reasonable and the staff is great! September 10, 2012
Rated 5 out of 5 by Exceeded Expectations Although the hotel looks pedestrian from the outside, it was very nicely appointed inside. Bed very comfortable, water hot, internet quick. Pool was not used but I think it was outside. It was November but most Sheraton's have an indoor pool so this was a surprise. I was just passing through but gave me a good experience for my road trip the next day. Staff very courteous and helpful November 13, 2012
Rated 1 out of 5 by Smokers Paradise Room was nice and clean, however, this is the dirtest , stinky hotel I have been in a long time. Lobby reaked of BO or something dead. Hallway stairway floors were black with grim. Pool was unusable because of large group of chain smokers. The front entrace has an ashtray with 1000 cig butts in it and at least 5 or 6 people smoking 2 feet from the door at all times. Not a good hotel August 15, 2012
Rated 5 out of 5 by Close to Airport - Clean and Comfortable This hotel is located a few minutes from the airport. Rooms are spacious and clean with a great AC unit. Platinum breakfast is buffet or full menu order. August 27, 2014
Rated 5 out of 5 by Very nice hotel This was our first time staying at the Four Points. We live about 4 hours away and had an early flight. It was a great value. We have an 18 month old daughter and they were able to get us a room with a fridge and microwave to help us with her food which was great. Overall it is a nice place to stay especially if you have an early flight to catch. January 27, 2013
Rated 2 out of 5 by Extended Stay - No, Park & Fly - Yes Softball group booked 14 rooms for 3-4 nights each. The hotel location was good, outdoor hotel pool was great, restaurant food was good and lobby area good. Unfortunately the hotel service and especially the housekeeping was not so good. Every day several of our rooms were not freshened up at all or were partially done. Some rooms had to call multple times. One day only our beds were kind of made and we practically made them before we left. Another day they only left us new hand towels and didn't vacuum floors. .A few of the staff members were very pleasant and tried to be helpful, such as Jason, bartender, and the maintenance guys. But many other individuals treated the guests more like intruders, therefore providing a terrible customer experience. This hotel may be a good place to stay if you are just parking and flying as it is very close to the airport and the hotel staff seemed to pay a little attention to those guests. But I would NEVER stay here for an extended stay again. July 17, 2013
Rated 5 out of 5 by The game my husband and I friend of ours came down to watch the football game and the rooms were fabulous. The staff was very helpful; in suggestins of eating and shopping and though it was a short stay I would defintly want to saty again and try out the hotel restaraunt. November 28, 2012
Rated 4 out of 5 by This hotel has great features This hotel is very convenient to the airport with excellent service in terms of pick-up and return to the airport.The rooms are very comfortable with nice features and the staff are pleasant and helpful.. October 19, 2012
Rated 5 out of 5 by Excellent Hotel This was my second visit and it was perfect from the moment I checked. The staff at this hotel is so friendly and accommodating. They made me feel very special. September 16, 2012
Rated 3 out of 5 by Less than desirable front desk service Upon arriving for the 3pm check-in we wanted to confirm that all (3) rooms we had were king beds. We are traveling triathletes and sleeping in double beds with our spouses would create a bad nights sleep and thus a bad race. We had to be up and heading to the race @ 4:30am...... When the reservations were made with our points SPG assured us we would have kings in all three rooms. Once we checked in (1) of the three rooms was a king, the other (2) were doubles. The front desk clerk apologized and told us they did not have any kings left. As we left the hotel to look over the run and bike course of the triathlon I called SPG. They canceled our (2) double beds and switched them to king beds. Interesting seeing as that as I was just told they didnt have any left. After getting off the phone with SPG I called the Four Points front desk and they confirmed that we now had kings. We all slept well and each person in the race won there age group with two of us in the the top 3 overall. Since this was a USAT race it was very important for our points ranking. Being lied to by the front desk was a less than desirable experience......... June 13, 2012
Rated 5 out of 5 by Beds Most comfortable beds I have ever had. August 9, 2012
Rated 5 out of 5 by Great Choice This hotel is next to the airport which worked out great for us. We ate at the restaurant, which was OK, basic hotel food, but there are also many restaurants about 3 miles away. The bed was great and staff was very helpful August 19, 2014
Rated 2 out of 5 by Plugged Drains One thing I hate about staying anywhere is standing in water when I take a shower because of poor maintenance not checking the drainage system. I don't go back to institutions who are in the hospitality business and aren't very hospitable August 18, 2014
Rated 5 out of 5 by Convenient hotel near airport Staff members were friendly. The hotel is very close to the airport. The 24/7 shuttle was convenient. The restaurant, Boulevard Brew exceeded my expectation in terms of both food quality and service. The room was neatly kept, though some corners in the bathroom look worn. The elevator is extremely slow. I stayed on the top floor, and the hallway was filled with carts and equipments on Friday morning. Looked like they were preparing for some big event. It created minor noise. But overall I enjoyed my stay. If you need public transit to downtown, bus route 129 is right next to the hotel building. July 6, 2014
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