Four Points by Sheraton

Four Points by Sheraton Kansas City Airport

  • 11832 NW Plaza Circle
  • Kansas City,
  • Missouri
  • 64153
  • United States
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Rated 3.6 out of 5 by 117 reviewers.
Rated 2 out of 5 by Bad Luck I'd expect a Four Points Sheraton to be a step up in hotels. I'd rate this even with a budget motel. Even though it was recently remodeled, I cant rate it up to a Sheraton standard. 1) Toilet(s) were slow to flush down any waste. 2) Air conditioning was consistently breaking down and had to be reset. Ultimately I was moved to a different room and it was compensated for that night. Kudos to the staff. 3) Restaurant was simple terrible. The staff on my first night there we went in to get a drink and a light meal. There was maybe 5 groups of people In the dinning room. Approximately 35% capacity with 3 - 4 waitresses. As we arrived and were standing at the "please wait to be seated" sign, they kept looking at us. Finally one came up and seated us and stated that "They were stretched a little thin tonight." I mean really????? We ordered and had to ask for silverware to eat our meal. Basically it was 1.5 tables to a waitress. I really believe you need to look at training for that staff. Breakfast no better. We were the only table when we came in, I asked for Decafe coffee and she said they didn't have any??? Meal was substandard in quality. Really, the only bright spot was the guest services staff who maintained a professional attitude through out my stay. Maybe I just had a bad luck room. July 28, 2014
Rated 1 out of 5 by HORRIBE Your hotel needs to be updated or tore down. If we wouldn't have been so tired we would have left the premises--it is not pleasant getting to the elevators hallways dirty-wallpaper coming off-key entry rusted-floors in room stained and felt dirty--cabinet of tv looked like it had been chewed up and spit out---i could go on but i think you get the picture--i would like to have my money back May 7, 2012
Rated 4 out of 5 by Great Room The suite upgrade was nice. Plenty of space, and I liked the room set up. July 25, 2014
Rated 5 out of 5 by Excellent stay I have alwyas stayed at this hotel whenever I visit Kansas City. Perfect location for early fllights out of MCI airprot. Resturant has good menue, food and excellent service. July 3, 2014
Rated 1 out of 5 by Worst Hotel Experience. Hands Down. Do not stay here. Horribly trained staff and management. Took 2.5 hours for room to be ready on a Sunday evening with no apology or sense of urgency. Room doors with belongings in them were left propped open by staff. No recognition of status upon arrival. Rooms were dirty (tissue stuffed in door peephole, broken bathroom fan, loud old refrigerator and heating unit, sub-par non-allergen pillows). Only one staff member made an effort to remedy issues and was promised a no charge stay. Received a zero balance folio at check out. Then received charges on my AMEX after-the-fact. Worst hotel experience I have ever had. Incredibly disappointed in this Starwood property. February 22, 2014
Rated 4 out of 5 by noisy room air conditioning was very noisy, it rattled all night long. Hotel was unable to repair it. Told me that all their units were noisy. July 24, 2014
Rated 5 out of 5 by Great Customer Service I stayed Here over a month ago, and lost a dinner receipt. I called up Tracy in Food and Beverage. in less that 10 minutes she had emailed me a copy of my receipt. She was amazing. Truly a reflection of the people that are in this location. May 10, 2013
Rated 4 out of 5 by Business meeting weekend Room was great! Lots of room with comfortable furnishings. Clean and modern. I would make sure to bring own shampoo as I personally didn't like what was provided. Staff seemed very friendly and answered all questions. Restaurant within hotel had good food. They were understaffed early in the day and totally unprepared for large group from meeting I was attending which led to some problems. Airport shuttle was nice. July 21, 2014
Rated 2 out of 5 by Don't stay here The air conditioning unit so much noisy it was almost impossible to sleep. The construction noise stopped by 5:00PM. My wife asked for a foam pillow and never got any response. July 23, 2014
Rated 3 out of 5 by hotel has easy airport service I wouldn't say the hotel is anything special but great if you need a place to stay before a flight out. It was clean and great service to airport July 23, 2014
Rated 5 out of 5 by Best room for the price We had our annual BACA (Bikers Against Child Abuse) seminar at this hotel which is really close to the airport, and the conference room was large. I decided to book my room there and was surprised to see that I was given a large 2 room suite with a couch, comfortable arm chairs, 2 large flat screen TVs, a jetted Jacuzzi and a king sized bed with lots of big fluffy pillows which over looked the pool for a ridiculously low price. All of the employees were very friendly, the Pub & Grill had delicious food and a good assortment of draft beers from a local brewery all at a cheap price even more so during happy hour. I couldn't be more pleased with this hotel and my only negative comments would be that since I am used to sleeping on a hard bed at home, this one was too soft and my back felt it. I'm sure that if I had asked for a different one, the staff would have gladly changed my room but I didn't realize it until my back hurt the day I checked out. The other comment is that it is located over 20 miles from town so without transportation, there's nothing to do but eat and drink beer in the lounge, which isn't necessarily a bad thing... July 22, 2014
Rated 5 out of 5 by Convenient hotel near airport Staff members were friendly. The hotel is very close to the airport. The 24/7 shuttle was convenient. The restaurant, Boulevard Brew exceeded my expectation in terms of both food quality and service. The room was neatly kept, though some corners in the bathroom look worn. The elevator is extremely slow. I stayed on the top floor, and the hallway was filled with carts and equipments on Friday morning. Looked like they were preparing for some big event. It created minor noise. But overall I enjoyed my stay. If you need public transit to downtown, bus route 129 is right next to the hotel building. July 6, 2014
Rated 5 out of 5 by Great Stay! Staff was very courteous and recommended some great local spots for food and entertainment. Hotel was clean and comfortable. Nice to enjoy complimentary bottled water and free internet. Will return if back in Kansas City. May 24, 2012
Rated 2 out of 5 by Bad Experience The air conditioner in my room was broken, it was set on high and could not be changed. I had to call twice for the shuttle (the first time, it rang 12 times with no answer, called back and finally got an answer after the 6th ring). Had to wait 30 minutes for the shuttle to arrive once I did get my call answered. Maid entered my room unannounced and uninvited July 14, 2014
Rated 3 out of 5 by Okay but The only disappointment in my stay was the bath. The cleaning was not up to par. The tub had mildew and the toilet showed that it had not been scrubbed. July 12, 2014
Rated 5 out of 5 by The best Full Service Hotel That Doesn't Break The Bank Was looking for a hotel close to KCI that wasn't over $100.00 and was nice. We needed a place to stay and get to the airport for a 8am departure. Very nice room, full service Sports Grill and shuttles running 24 hrs a day. I suggest for people whom come to K.C. for NASCAR!!! July 8, 2014
Rated 1 out of 5 by painted pig the room was hot. had to be moved to new room,this room not cool as well plus took forever to get hot water. Toilet flushes slow if at all. maid service never happened on first day. talk to front desk girl and she acted like it was a pain in her butt to do anything. if I could have got refund would have left after first day. this place is awful. not even close to pics on internet. July 6, 2014
Rated 5 out of 5 by Great hotel Excellent room. Quick check-in. Good food. Shuttle service is wonderful. I will always stay here. July 9, 2014
Rated 4 out of 5 by Excellent Manager and Front Desk Staff Front Desk Staff Friendly and accomodating July 9, 2014
Rated 3 out of 5 by Needs some updating. Needs to be proced more competitive for the area. July 8, 2014
Rated 2 out of 5 by Below average compared to other SPG Hotels If there is a low denominator to SPG Properties this is it. Over the years I have grown accustomed to a certain minimum standard from SPG properties including Four Points and until now was not disappointed. The hotel is old and outdated probably because it gets a lot of mileage from travelers to and from the airport. Still no excuse. Carpets in the hallways were musty, elevator extra slow for two floors and felt more like a motel than a hotel. On a Monday night the lobby bar was cranking hip hop and techno super loud and there was only an older couple getting a nightcap. It seemed to spook guests away rather than invite them in. There is definitely room for improvement here. July 24, 2013
Rated 1 out of 5 by Look else where The room air conditioner was so loud and turned off and on so often you could not sleep. The common areas on the floors appeared to never get cleaned. There was trash on the floor when we arrived on Monday that was still there on Friday when we checked out. July 2, 2012
Rated 5 out of 5 by great place to stay! We stay at the Four Points KC airport a few times a year. It is always clean, nice size rooms, it's quiet, the staff is always friendly, and it is affordable. We enjoy the great bar/restaurant - a great place to unwind after a day on the road. March 19, 2012
Rated 5 out of 5 by Wonderful bed We love this hotel. The bed is always wonderful, the room clean and inviting, and it is very quiet. The access is great for travelers as it is just off of the belt-way expressway and close to the airport. April 18, 2012
Rated 1 out of 5 by Way worst than other Four Points Hotel is completely outdated with lack of maintenance. Carpets are wore out, light in bathroom hanging from just one side. No even close to other Four Points locations. June 26, 2012
Rated 2 out of 5 by could be better getting worse I have stayed here many times. It is getting worse. Food is worse and it was not great to begin with,. Used to have buffet b-fast which is helpful for speed at an airport hotel. b-fast service was slowwwwwww. Food was skimpy. gym equipment tin need of repair. July 4, 2014
Rated 2 out of 5 by Disappointed, Finish updating Upon first arriving at the hotel one would think it is a nicer upscale hotel. But the renovations only occurred downstairs lobby and restaurant. We were on second floor. When you get to your room you find your basically back to a lower quality hotel. The room was small and bathroom very small. single mini size mirror. No fridge, no microwave. There was no ice machine on 2nd floor had to go to first floor. The space where ice machine was a microwave was there but unplugged as it went to a surge unit and unplugged due to something obviouly wrong with outlet. There was a Pop machine plugged into other outlet. Room kept started there rounds at 6:40am. Im not kidding. Playing loud music on radio. I will not return here. We were there for 3 evenings. Room had a hair dryer and only got 3 sets of towels for family of 4. June 27, 2014
Rated 5 out of 5 by Outrageous Customer Service - Wonderful Experience For my daughter's wedding we had the reception at Kaufmann Stadium so we blocked out 40 rooms at this hotel for our guests. The staff was very attentive to all our needs and ensured that everything went perfect. We hosted the rehearsal dinner, and brunch after at the hotel and everything was absolutely wonderful. From the food to the service we could not ask for anything more. Rhonda and Lorraine were just incredible. Every one of our guests felt the exact same way and they treated us like royalty. Thank you Rhonda, Lorraine & Team. We cant wait to visit you again. October 24, 2013
Rated 2 out of 5 by Regrettably, a very disappointing two weeks... 1) Was advised when checking in for a two week business stay that breakfast was not included in the rate. I asked to please check with the manager as had understood it was, and was again advised that it was not. On day five after multiple colleagues confirmed their breakfasts were included, I again inquired and was advised this time that yes, they were. Even though I commented that the four prior breakfasts were at my personal expense, no apology was ever offered or any attempt made to "comp" those expenses. 2) It took two attempts to get my "wake up calls" correct. 3) Mid-stay, after a very challenging and tiring 14-hour workday, returned to my hotel room and was locked out because the desk clerk had incorrectly coded my length of stay. 4) When finally able to get some personal time to do my laundry, had to wait nearly two hours...only one (1) washer and one (1) dryer for over two hundred (200+) guest rooms... Certainly not the level of service or the kinds of "business traveler-friendly" facilities traditionally associated with the "Sheraton" name. As a courtesy, all of the above shared either in person or via room phone with your front desk staff. June 29, 2014
Rated 4 out of 5 by Great Airport Location Great location to Kansas City Airport. Shuttle is very convenient. Friendly staff. Nice, clean property. Would definitely recommend to stay here. June 28, 2014
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