Four Points by Sheraton

Four Points by Sheraton Kansas City Airport

  • 11832 NW Plaza Circle
  • Kansas City,
  • Missouri
  • 64153
  • United States
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Rated 3.6 out of 5 by 136 reviewers.
Rated 4 out of 5 by comfy beds and quiet room Beds were comfy and room was quiet. Bathroom was quite small. Television was large and picture quality very good. October 20, 2014
Rated 4 out of 5 by Nice Hotel Park & stay is well worth it. Shuttle drivers were very nice & helpful Hotel is nice and clean, staff is helpful October 20, 2014
Rated 4 out of 5 by Missing amenities This market has several options to stay in comfortable arrangements that include a breakfast. If you want to remain competitive in this area, you should strongly consider this. October 9, 2014
Rated 3 out of 5 by disappointed traveler I went in with high expectations and the experience was average at best. Nothing to complain about, and the hotel functioned as expected, but you don't expect shampoo to be leaking from the wall-mounted container into the tub at a hotel! September 22, 2014
Rated 5 out of 5 by Hotel great for people heading to the airport. Parking was free, hotel great, shuttle service was wonderful. Would stay again. September 20, 2014
Rated 4 out of 5 by First time stay, wont be the last The staff were friendly and efficient. Meeting room was organized, quiet, and the refreshment tables were managed well. Best of all was the bed, it was the most comfortable bed I have slept in for quite some time. September 12, 2014
Rated 5 out of 5 by First Visit With You Way overexceeded our expectations. From the staff who checked us in to the shuttle driver who brought us back to our vehicle five days later. We arrived at 10:15 pm and the driver was as cheerful as if it was his first shuttle.What a delightful breath of fresh air. August 28, 2014
Rated 5 out of 5 by Close to Airport - Clean and Comfortable This hotel is located a few minutes from the airport. Rooms are spacious and clean with a great AC unit. Platinum breakfast is buffet or full menu order. August 27, 2014
Rated 3 out of 5 by Hot room and door didn't close properly I have stayed at this hotel in the past and been very pleased but we did run into problems on this stay. Our room was very hot and the AC wouldn't cool. We adjusted the thermostat and left for a few hours. When we returned to our room it was still not cool which made for some uncomfortable sleeping. In addition to the temperature, we found the door to the room ajar upon arrival. After taking a closer look I found I could properly close and latch the door by pulling\pushing hard. I asked the front desk to deliver an extra pillow to the room while we were out (which they did) but upon our return we found the door ajar again with our belongings inside. August 25, 2014
Rated 3 out of 5 by Easy to get to The hotel is SUPER easy and fast to get to from MCI Airport, and is only a 10 minute drive to Zona Rosa, which has great food and shopping. Staff is friendly and welcoming. Rooms are clean. The restaurant is supposed to be open to midnight, but the chef decided to close early the night I got there at 11:30, which had a few of the late arriving travelers feeling hungry and upset. The maid knocked on my door at 7am, which I thought was pretty early--had I been sleeping in a little (and business travel is the only time I ever get to do that), I would have been upset. August 20, 2014
Rated 5 out of 5 by Great Choice This hotel is next to the airport which worked out great for us. We ate at the restaurant, which was OK, basic hotel food, but there are also many restaurants about 3 miles away. The bed was great and staff was very helpful August 19, 2014
Rated 2 out of 5 by Plugged Drains One thing I hate about staying anywhere is standing in water when I take a shower because of poor maintenance not checking the drainage system. I don't go back to institutions who are in the hospitality business and aren't very hospitable August 18, 2014
Rated 3 out of 5 by 2 night stay We stayed for two nights. The room was clean but a bit dated.When we checked in, there was toilet bowl was unflushed; it looked like the housekeeper used a tissue or toilet paper to spot clean and just tossed it in the bowl. The bathtub did not drain well. After showering I was standing water above my ankles. I would recommend skipping the hotel restaurant. The food was mediocre and the service was poor. There was only one waitress/hostess, she was friendly but forgetful and disorganized. This is a great stay if you need a basic hotel near the airport. August 17, 2014
Rated 5 out of 5 by Great Front Desk staff! The front desk staff not only remembered my name but helped me print off our boarding passes. The shuttle driver was, by far, the nicest I've ever encountered. He was great! And, each time we tipped him, he wanted to know if we needed change. How refreshing is that? Of course, we said "no." August 16, 2014
Rated 5 out of 5 by Past stays I like the hotel, it's near the airport, friendly, makes you feel at home and great restaurants too. August 12, 2014
Rated 4 out of 5 by Convenient to airport Our group met here as most flew in and used the hotel shuttle. Food was delicious and staff attentive. The hotel has an above average fitness room. The meeting room was typical but satisfactory. My room had new furniture including a sofa adjacent to a reading lamp. Bathroom was a little small but adequate. I applaud the efforts to be "green" including the choice to not have daily maid service. August 7, 2014
Rated 4 out of 5 by Good Hotel A good place to stay for proximity to the airport and Hwy 71. July 30, 2014
Rated 2 out of 5 by Disappointed I understand things will be a bit disorganized during renovations, but operationally, there is no excuse for some things I experienced. The cleaning crew started cleaning a room next to mine at 7:15 AM! I understand the need to turn over rooms early, but vacuuming and disturbing guest that early is inconsiderate. When I checked out, I asked for a copy of the invoice. I was told that one would be emailed to me. It wasn't sent until I called back to ask for a copy. I typically stay at Hilton properties, and have Diamond status with them. SPG sent me an email asking to give their properties a try. Based on my stay, I won't be returning. July 30, 2014
Rated 2 out of 5 by Bad Luck I'd expect a Four Points Sheraton to be a step up in hotels. I'd rate this even with a budget motel. Even though it was recently remodeled, I cant rate it up to a Sheraton standard. 1) Toilet(s) were slow to flush down any waste. 2) Air conditioning was consistently breaking down and had to be reset. Ultimately I was moved to a different room and it was compensated for that night. Kudos to the staff. 3) Restaurant was simple terrible. The staff on my first night there we went in to get a drink and a light meal. There was maybe 5 groups of people In the dinning room. Approximately 35% capacity with 3 - 4 waitresses. As we arrived and were standing at the "please wait to be seated" sign, they kept looking at us. Finally one came up and seated us and stated that "They were stretched a little thin tonight." I mean really????? We ordered and had to ask for silverware to eat our meal. Basically it was 1.5 tables to a waitress. I really believe you need to look at training for that staff. Breakfast no better. We were the only table when we came in, I asked for Decafe coffee and she said they didn't have any??? Meal was substandard in quality. Really, the only bright spot was the guest services staff who maintained a professional attitude through out my stay. Maybe I just had a bad luck room. July 28, 2014
Rated 4 out of 5 by Great Room The suite upgrade was nice. Plenty of space, and I liked the room set up. July 25, 2014
Rated 4 out of 5 by noisy room air conditioning was very noisy, it rattled all night long. Hotel was unable to repair it. Told me that all their units were noisy. July 24, 2014
Rated 2 out of 5 by Don't stay here The air conditioning unit so much noisy it was almost impossible to sleep. The construction noise stopped by 5:00PM. My wife asked for a foam pillow and never got any response. July 23, 2014
Rated 3 out of 5 by hotel has easy airport service I wouldn't say the hotel is anything special but great if you need a place to stay before a flight out. It was clean and great service to airport July 23, 2014
Rated 5 out of 5 by Best room for the price We had our annual BACA (Bikers Against Child Abuse) seminar at this hotel which is really close to the airport, and the conference room was large. I decided to book my room there and was surprised to see that I was given a large 2 room suite with a couch, comfortable arm chairs, 2 large flat screen TVs, a jetted Jacuzzi and a king sized bed with lots of big fluffy pillows which over looked the pool for a ridiculously low price. All of the employees were very friendly, the Pub & Grill had delicious food and a good assortment of draft beers from a local brewery all at a cheap price even more so during happy hour. I couldn't be more pleased with this hotel and my only negative comments would be that since I am used to sleeping on a hard bed at home, this one was too soft and my back felt it. I'm sure that if I had asked for a different one, the staff would have gladly changed my room but I didn't realize it until my back hurt the day I checked out. The other comment is that it is located over 20 miles from town so without transportation, there's nothing to do but eat and drink beer in the lounge, which isn't necessarily a bad thing... July 22, 2014
Rated 4 out of 5 by Business meeting weekend Room was great! Lots of room with comfortable furnishings. Clean and modern. I would make sure to bring own shampoo as I personally didn't like what was provided. Staff seemed very friendly and answered all questions. Restaurant within hotel had good food. They were understaffed early in the day and totally unprepared for large group from meeting I was attending which led to some problems. Airport shuttle was nice. July 21, 2014
Rated 1 out of 5 by 2nd to worst hotel I took pictures with my sheets and bed skirt having stains and what appeared to be blood on them. I brought this matter to the attention of the front desk staff and their demeanor was if they did not care. I asked for them to change the sheets while I went to dinner. When I returned to my room, the sheets were changed; however, the bed skirt with what appeared to be blood stains were still there. When I tried to take a shower the next morning, I had no towels in the bathroom. The only towels were: 2 hand towels and the floor mat to lay down for showering. I mentioned this to my other three co-workers and they told me they did not have towels either. July 16, 2014
Rated 2 out of 5 by Bad Experience The air conditioner in my room was broken, it was set on high and could not be changed. I had to call twice for the shuttle (the first time, it rang 12 times with no answer, called back and finally got an answer after the 6th ring). Had to wait 30 minutes for the shuttle to arrive once I did get my call answered. Maid entered my room unannounced and uninvited July 14, 2014
Rated 3 out of 5 by Okay but The only disappointment in my stay was the bath. The cleaning was not up to par. The tub had mildew and the toilet showed that it had not been scrubbed. July 12, 2014
Rated 4 out of 5 by Excellent Manager and Front Desk Staff Front Desk Staff Friendly and accomodating July 9, 2014
Rated 5 out of 5 by Great hotel Excellent room. Quick check-in. Good food. Shuttle service is wonderful. I will always stay here. July 9, 2014
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