Four Points by Sheraton

Four Points by Sheraton Kansas City Airport

  • 11832 NW Plaza Circle
  • Kansas City,
  • Missouri
  • 64153
  • United States
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Rated 3.6 out of 5 by 131 reviewers.
Rated 2 out of 5 by Shuttle Although they offer a 24 hour shuttle, it seems there is some list you need to get onto prior to expecting a ride. We had a 6AM flight on the shuttle driver did not want to take us to the airport since we were not on the list. It is interesting the staff did not mention the reservation list at the time of reservation, the time of check in, or even when we inquired in the morning as to when the shuttle was returning. All three times we expressed our concern about having to leave to the airport at 4:30AM for the flight. The shuttle driver went as far as to board two other guests and lock the shuttle until he made sure there was no one else that needed to go. Unbelievable!!!! June 16, 2013
Rated 5 out of 5 by First Visit With You Way overexceeded our expectations. From the staff who checked us in to the shuttle driver who brought us back to our vehicle five days later. We arrived at 10:15 pm and the driver was as cheerful as if it was his first shuttle.What a delightful breath of fresh air. August 28, 2014
Rated 5 out of 5 by Close to Airport - Clean and Comfortable This hotel is located a few minutes from the airport. Rooms are spacious and clean with a great AC unit. Platinum breakfast is buffet or full menu order. August 27, 2014
Rated 5 out of 5 by Great Park, Sleep & Fly stay This was our first Park, Sleep and Fly stay and it was everything we had planned on and more. The staff was very helpful & friendly, the Boulevard Resturant was great and very accomodating. The room was spacious, clean and comfortable. The shuttle was on time, efficient and the driver was helpful and friendly. Leaving our car at the hotel was handy and we felt MUCH better about it than leaving it at the airport. The cost for the whole evening and breakfast was about what we would have paid for parking alone at the airport. We will definately use the Park, Sleep & Fly accomodations again. January 20, 2013
Rated 5 out of 5 by Great Front Desk staff! The front desk staff not only remembered my name but helped me print off our boarding passes. The shuttle driver was, by far, the nicest I've ever encountered. He was great! And, each time we tipped him, he wanted to know if we needed change. How refreshing is that? Of course, we said "no." August 16, 2014
Rated 4 out of 5 by excellent customer service I was staying at the Four Points by the Kansas City Airport. I made my reservation for the Four Points by the sports complex. It was late at night and David the desk clerk arranged for me to stay at the Four Points by the airport. He also made sure i was not charged fro the room at the incorrect hotel. I really appreciate the extra effort David put into helping me. He was also able to secure the same rate i had at the other hotel. This is why i stay with the Starwoods hotel brand. I have never had this type of service from any other hotel chane. June 13, 2014
Rated 2 out of 5 by Plugged Drains One thing I hate about staying anywhere is standing in water when I take a shower because of poor maintenance not checking the drainage system. I don't go back to institutions who are in the hospitality business and aren't very hospitable August 18, 2014
Rated 4 out of 5 by Convenient to airport Our group met here as most flew in and used the hotel shuttle. Food was delicious and staff attentive. The hotel has an above average fitness room. The meeting room was typical but satisfactory. My room had new furniture including a sofa adjacent to a reading lamp. Bathroom was a little small but adequate. I applaud the efforts to be "green" including the choice to not have daily maid service. August 7, 2014
Rated 5 out of 5 by Great Choice This hotel is next to the airport which worked out great for us. We ate at the restaurant, which was OK, basic hotel food, but there are also many restaurants about 3 miles away. The bed was great and staff was very helpful August 19, 2014
Rated 5 out of 5 by Excellent Airport Hotel We were flying out on an early morning flight and stayed the night before to take advantage of the park and fly package deal and catch the free shuttle to the airport the next morning. The extra sleep, ease of hassle, great staff, fresh hot morning coffee and wonderful hotel made all of it a wonderful choice. Upon return from our trip we simply called the hotel and within 10 minutes- Greg, our super shuttle driver, had us picked up and back at our car and our luggage unloaded! A perfect way to travel hassle free and save huge parking fees while we were gone for 11 days. October 11, 2012
Rated 4 out of 5 by Its the staff members like Christa that keep me coming back I am a business traveler and have my choice of any hotel in KC, but I keep coming back to this Four Points by Sheraton near the KC Airport, because of the very professional and friendly way that I am treated by front desk employees like Christa. When Christa is working I can count on first rate service, being recognized for my Platinum status and she always greets me with a smile and makes me feel welcome. If there is a problem - which is seldom - I can count on Christa and other employees to give it prompt attention. They have my business now and for the future. August 29, 2012
Rated 4 out of 5 by Business meeting weekend Room was great! Lots of room with comfortable furnishings. Clean and modern. I would make sure to bring own shampoo as I personally didn't like what was provided. Staff seemed very friendly and answered all questions. Restaurant within hotel had good food. They were understaffed early in the day and totally unprepared for large group from meeting I was attending which led to some problems. Airport shuttle was nice. July 21, 2014
Rated 5 out of 5 by Past stays I like the hotel, it's near the airport, friendly, makes you feel at home and great restaurants too. August 12, 2014
Rated 2 out of 5 by Disappointed, Finish updating Upon first arriving at the hotel one would think it is a nicer upscale hotel. But the renovations only occurred downstairs lobby and restaurant. We were on second floor. When you get to your room you find your basically back to a lower quality hotel. The room was small and bathroom very small. single mini size mirror. No fridge, no microwave. There was no ice machine on 2nd floor had to go to first floor. The space where ice machine was a microwave was there but unplugged as it went to a surge unit and unplugged due to something obviouly wrong with outlet. There was a Pop machine plugged into other outlet. Room kept started there rounds at 6:40am. Im not kidding. Playing loud music on radio. I will not return here. We were there for 3 evenings. Room had a hair dryer and only got 3 sets of towels for family of 4. June 27, 2014
Rated 2 out of 5 by Fair Hotel - but I can see where this hotel is great for the overnite stay of the airlines but we had a group of 10 rooms for a softball tournament and stayed for 4 nites. Wonderful front desk staff and wonderful dining staff with great food. The cleanliness of the rooms was definately an issue. We had to ask each day to have our room cleaned. One day we had clean towels and no beds made. Next day we had beds made and no clean towels or flooring done......in reading past reviews this seems to be an ongoing issue...Also I had a very embarassing situation when I could not get into my room as the key card again did not work after replacing them at least 15 times during our stay. All I got was an apology. Where is your quality asurance team?? The majority or our 10 rooms had these same issues. July 16, 2013
Rated 2 out of 5 by Bad Experience The air conditioner in my room was broken, it was set on high and could not be changed. I had to call twice for the shuttle (the first time, it rang 12 times with no answer, called back and finally got an answer after the 6th ring). Had to wait 30 minutes for the shuttle to arrive once I did get my call answered. Maid entered my room unannounced and uninvited July 14, 2014
Rated 1 out of 5 by painted pig the room was hot. had to be moved to new room,this room not cool as well plus took forever to get hot water. Toilet flushes slow if at all. maid service never happened on first day. talk to front desk girl and she acted like it was a pain in her butt to do anything. if I could have got refund would have left after first day. this place is awful. not even close to pics on internet. July 6, 2014
Rated 4 out of 5 by Good Hotel A good place to stay for proximity to the airport and Hwy 71. July 30, 2014
Rated 2 out of 5 by Don't stay here The air conditioning unit so much noisy it was almost impossible to sleep. The construction noise stopped by 5:00PM. My wife asked for a foam pillow and never got any response. July 23, 2014
Rated 4 out of 5 by noisy room air conditioning was very noisy, it rattled all night long. Hotel was unable to repair it. Told me that all their units were noisy. July 24, 2014
Rated 3 out of 5 by hotel has easy airport service I wouldn't say the hotel is anything special but great if you need a place to stay before a flight out. It was clean and great service to airport July 23, 2014
Rated 5 out of 5 by Best room for the price We had our annual BACA (Bikers Against Child Abuse) seminar at this hotel which is really close to the airport, and the conference room was large. I decided to book my room there and was surprised to see that I was given a large 2 room suite with a couch, comfortable arm chairs, 2 large flat screen TVs, a jetted Jacuzzi and a king sized bed with lots of big fluffy pillows which over looked the pool for a ridiculously low price. All of the employees were very friendly, the Pub & Grill had delicious food and a good assortment of draft beers from a local brewery all at a cheap price even more so during happy hour. I couldn't be more pleased with this hotel and my only negative comments would be that since I am used to sleeping on a hard bed at home, this one was too soft and my back felt it. I'm sure that if I had asked for a different one, the staff would have gladly changed my room but I didn't realize it until my back hurt the day I checked out. The other comment is that it is located over 20 miles from town so without transportation, there's nothing to do but eat and drink beer in the lounge, which isn't necessarily a bad thing... July 22, 2014
Rated 5 out of 5 by Great hotel and staff Greeting by hotel personnel during check-in was nice and they made you feel good and provided the service that SPG members always expect. We were on our way to the Eastern Caribbean and was indeed surprised to discover that we as SPG members could leave our car at the hotel at no cost. It was a big WOW for us. Also the hotel provided free shuttle service to and from Kansas City Airport...another WOW!!! You just could not ask for a better hotel with great service and personnel January 21, 2013
Rated 4 out of 5 by Great Room The suite upgrade was nice. Plenty of space, and I liked the room set up. July 25, 2014
Rated 2 out of 5 by Bad Luck I'd expect a Four Points Sheraton to be a step up in hotels. I'd rate this even with a budget motel. Even though it was recently remodeled, I cant rate it up to a Sheraton standard. 1) Toilet(s) were slow to flush down any waste. 2) Air conditioning was consistently breaking down and had to be reset. Ultimately I was moved to a different room and it was compensated for that night. Kudos to the staff. 3) Restaurant was simple terrible. The staff on my first night there we went in to get a drink and a light meal. There was maybe 5 groups of people In the dinning room. Approximately 35% capacity with 3 - 4 waitresses. As we arrived and were standing at the "please wait to be seated" sign, they kept looking at us. Finally one came up and seated us and stated that "They were stretched a little thin tonight." I mean really????? We ordered and had to ask for silverware to eat our meal. Basically it was 1.5 tables to a waitress. I really believe you need to look at training for that staff. Breakfast no better. We were the only table when we came in, I asked for Decafe coffee and she said they didn't have any??? Meal was substandard in quality. Really, the only bright spot was the guest services staff who maintained a professional attitude through out my stay. Maybe I just had a bad luck room. July 28, 2014
Rated 5 out of 5 by The best Full Service Hotel That Doesn't Break The Bank Was looking for a hotel close to KCI that wasn't over $100.00 and was nice. We needed a place to stay and get to the airport for a 8am departure. Very nice room, full service Sports Grill and shuttles running 24 hrs a day. I suggest for people whom come to K.C. for NASCAR!!! July 8, 2014
Rated 3 out of 5 by This hotel is fine but charges more than final bill The amount charged to my credit card was $30 more than the amount on my final bill at check out. The desk attendant when I called back 2 days later explained it as a contingency fee in case there was smoking or any other damage to the room. This was not explained at check in and at this point I have put a hold on the fee with my credit card company June 21, 2014
Rated 3 out of 5 by As Basic of a Room as they come The facilities are just an average room for the night and not much else. Internet did not work on 5th floor where we stayed and we had friends book their rooms asking to be right next to us. The front desk agent assured us they were next door and when we headed up they were on the 2nd floor and we were on the 5th. A lot of things need updated with old CRT televisions and trim and molding that is definitely aged. Worked for a quick night to stay just for a bed. November 21, 2012
Rated 2 out of 5 by Disappointing This hotel feels like its in decline. The halls and my room were damp smelling and the bathroom felt worn out. There was no bath gell or shampoo in the dispensers they have on the shower wall instead of bar soap and shampoo in a bottle. The bed was comfortable, but the bedspread was stained. I had to crawl under the desk to plug in my laptop. The restaurant was OK, but my dinner server had a lot of trouble with English and the breakfast buffet was overpriced. August 27, 2012
Rated 2 out of 5 by could be better getting worse I have stayed here many times. It is getting worse. Food is worse and it was not great to begin with,. Used to have buffet b-fast which is helpful for speed at an airport hotel. b-fast service was slowwwwwww. Food was skimpy. gym equipment tin need of repair. July 4, 2014
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