Rated 5 out of 5 by rrb2008 Convenient, comfortable, and great staff
Highly recommend. Convenient shuttle, friendly staff, and well-equipped room. Platinum members received a free beverage in the restaurant as well as a gift card. Really a nice touch and earned my future business. Thanks!
December 18, 2014
Rated 4 out of 5 by avaris Nice place close to KCI
Staff was very friendly and efficient. Room nice, bed great; bathroom a bit cramped but nicely appointed and clean. Only downside, I don't like the wall hvac units - work fine, but pretty loud when cycling on.
December 1, 2014
Rated 1 out of 5 by jane26 HORRIBE
Your hotel needs to be updated or tore down. If we wouldn't have been so tired we would have left the premises--it is not pleasant getting to the elevators hallways dirty-wallpaper coming off-key entry rusted-floors in room stained and felt dirty--cabinet of tv looked like it had been chewed up and spit out---i could go on but i think you get the picture--i would like to have my money back
May 7, 2012
Rated 5 out of 5 by qwick1 Great Customer Service
I stayed Here over a month ago, and lost a dinner receipt. I called up Tracy in Food and Beverage. in less that 10 minutes she had emailed me a copy of my receipt. She was amazing. Truly a reflection of the people that are in this location.
May 10, 2013
Rated 1 out of 5 by EduTraveler Worst Hotel Experience. Hands Down.
Do not stay here. Horribly trained staff and management. Took 2.5 hours for room to be ready on a Sunday evening with no apology or sense of urgency. Room doors with belongings in them were left propped open by staff. No recognition of status upon arrival. Rooms were dirty (tissue stuffed in door peephole, broken bathroom fan, loud old refrigerator and heating unit, sub-par non-allergen pillows).
Only one staff member made an effort to remedy issues and was promised a no charge stay. Received a zero balance folio at check out. Then received charges on my AMEX after-the-fact. Worst hotel experience I have ever had. Incredibly disappointed in this Starwood property.
February 22, 2014
Rated 5 out of 5 by Bobert Park & Fly
Good location to airport and nice rooms with great transportation service.
November 25, 2014
Rated 4 out of 5 by RRC416 Nearest to the Airport
The quickest Airport Shuttle anywhere. 7 minutes from call and every 20 minutes to the Airport. Boulevard Grill and entire staff is fantastic.
November 22, 2014
Rated 5 out of 5 by cardinal03 Great Stay!
Staff was very courteous and recommended some great local spots for food and entertainment. Hotel was clean and comfortable. Nice to enjoy complimentary bottled water and free internet. Will return if back in Kansas City.
May 24, 2012