Rated 4 out of 5 by DongZ Nice overnight stay
Well above my expectations for a level 1 SPG hotel.
Maybe this is my first time staying in a level 1 (hard to find).
Spacious king room with 3-person sofa, quiet (except air condition noise)
April 9, 2015
Rated 3 out of 5 by Punta2015 Need more competent Front Desk persons
Shuttle was great, parking is not ample, staffing is inadequate for number of people that work there.
February 19, 2015
Rated 2 out of 5 by HHPMAC Staff Needs Training
The front desk help varied in competence and friendliness. When I asked for shuttle service from the airport, I was mistakenly transferred to a fax number. I called back and was transferred to an extension for the driver. I left my request via voicemail, then waited for half an hour. I called back again, spoke to a more helpful desk clerk, was transferred again to the driver, who told me that his phone didn't accept voice mail so he didn't get the message. He was courteous and picked me up promptly when he finally got my request.
At the hotel the second desk clerk was friendly as she checked me in. The room was clean and comfortable.The rates were good.
Food in the restaurant was mediocre, perhaps because of or the cause of very few people eating there. The service was horrible. At dinner we had a table for eight, one of only three tables being served. It took over half an hour for our first order to come out. The other orders followed, one by one, so the first people served were almost through by the time the last was served. Breakfast took almost as long, even though half of out party ordered oatmeal, which was served from a large pot on the steam table. We decided to eat somewhere e;se the second night.
Clearly the hotel suffers from no or poor training of the front desk and restaurant help. Perhaps someone from the corporate office could convince the hotel manager that he/she needs to train the staff if the hotel wants to attract return customers.
February 14, 2015
Rated 5 out of 5 by rrb2008 Convenient, comfortable, and great staff
Highly recommend. Convenient shuttle, friendly staff, and well-equipped room. Platinum members received a free beverage in the restaurant as well as a gift card. Really a nice touch and earned my future business. Thanks!
December 18, 2014
Rated 4 out of 5 by avaris Nice place close to KCI
Staff was very friendly and efficient. Room nice, bed great; bathroom a bit cramped but nicely appointed and clean. Only downside, I don't like the wall hvac units - work fine, but pretty loud when cycling on.
December 1, 2014
Rated 5 out of 5 by Bobert Park & Fly
Good location to airport and nice rooms with great transportation service.
November 25, 2014
Rated 4 out of 5 by RRC416 Nearest to the Airport
The quickest Airport Shuttle anywhere. 7 minutes from call and every 20 minutes to the Airport. Boulevard Grill and entire staff is fantastic.
November 22, 2014
Rated 5 out of 5 by markD385 Recent Stay
Great location next to MCI
November 10, 2014