Rated 5 out of 5 by Araujo Tampa1979
Excellent front desk staff. Cecilia and Carolina were great. SPG platinum recognition( Thanks)
5 de Setembro de 2013
Rated 5 out of 5 by Teacher2013 My favorite hotel in Montevideo
I stayed at this hotel for 24 nights! And I was thrilled with the service, the friendly staff (especially the front desk), the comfortable beds and the great location in the center of town. My husband and I traveled to Argentina and stayed in other hotels that were very disappointing in comparison with this hotel.
We will definitely be back!
18 de Julho de 2013
Rated 5 out of 5 by TTSK Great Value
Four Points is a great value hotel with big, clean rooms and decent facilities such as Gym and Swimming Pool. Pro-active Reception staff who recognises SPG Status.
6 de Abril de 2013
Rated 5 out of 5 by snowtraxx A great stay in Montevideo
A great stay in Montevideo. The staff was exemplary. The hotel is in good condition. It's clearly old, but they've done a decent job remodeling it. They recognized my SPG status and upgraded me without me inquiring. Staff was wonderful and rooms were very comfortable. It's in a nice part of town, 1 block from 18 de Julio. I would stay here again.
24 de Março de 2012
Rated 4 out of 5 by Fishfarm Great location
Located in Centro near where I need to be, large comfortable rooms, great staff, I have stayed here 6 times in 3 years
3 de Outubro de 2013
Rated 4 out of 5 by sbert Comfortable, Clean, Helpful and Friendly
As we were waiting for our ride to the bus station, sitting in the comfortable Barcelona chair in the lobby, I felt as if I was leaving a bed and breakfast hotel. Everyone was so friendly, helpful and engaging. The front desk, the restaurant staff and the room maids made us feel like we were welcomed into their country as well as their hotel. The front desk accomodated all our questions and needs for tours, places to shop, eat, room service and arranged for ride back to the bus station. The restaurant and bar had a varied menu that ranged from cheese & meat trays with drinks, fixed price dinners, buffets (breakfast and lunch) to a full menu of entrees. The food was well prepared, presented and delicious.
Over all the only thing we found wanting was the pool - it was too warm. Other than that, the fitness center was clean and well appointed along with the sauna.
The visit at the 4 Points Sheraton was a lovely experience. We definately would go back there!
1 de Dezembro de 2011
Rated 3 out of 5 by RafKam OK, nothing special
Property seems quite new, pleasant lobby with atrium. Rooms noise can be an issue if there are loud groups of people in the lobby, but I never experienced anything too significant. Room is nothing special, but judging by MVD standards, it's about as good as you'll ever get.
Location is not great: you're stuck in between the old town and Carrasco area, with nothing interesting in the immediate vicinity. Your best food bet is the chiviteria La Pasiva next door.
No club lounge, but good upgrades to suites for Platinums. Breakfast is nothing to write home about but dinner service was pretty lousy: they were out of 3 of the 6 mains on the menu, and service was very slow. The tiny pool and gym room are not included in the rate and costs USD 5 which is not worth it.
Still, it is pretty decent value...
16 de Abril de 2012
Rated 1 out of 5 by J1003 The Worst Hotel Experience Ever
Don't ever stay at this hotel!
Not only were the rooms extremely dirty (I was in three different rooms before I gave up because I was tired) but the service was terrible. The first and second rooms had huge stains all over the beds and the third, which initially looked ok, ended up having a dirty shower and broken bathroom tiles (I only noticed this late that night when I tried to take a shower - needless to say, I didn't). Dinner wasn't any better. The hotel restaurant was terrible. The food was overcooked and the staff non attentive. IT wasn't even worth complaining as they would rather talk to each other than the guests.
On my way to check-out the next day, the elevator broke. It's an interior elevator, so we could see they were all stuck, and when we called the front desk to look into it, they told us they were working and that they could see them. I could see them as well, as well as the front desk, where everyone was talking to each other.
Upon check-out, the associate didn't even bother to ask how my stay was, until after the took my credit card and paid my bill. They decided to ask, to which I replied it was the worst experience I have had and he went on to talk to the other associates. Just as I was about to leave, he asked if I said it was a bad experience, and I said yes, told him why, and he decided all he was going to do was say sorry once and send me on my way.
And to top it off, I have tried contacting the hotel numerous times to follow up and I have received one general response stating that the hotel associates would be spoken to so this doesn't happen again. Great for them, but what about me.
I thought I would give Sheraton a chance, but it looks like Sheraton doesn't care about its customers and has done nothing for me to say otherwise.
I would not stay at this hotel, or any Sheraton hotels. They just don't care about their customers.
17 de Novembro de 2011