Rated 5 out of 5 by mardub This hotel has great features
The only thing I misses was a shuttle from québec train station
June 6, 2012
Rated 4 out of 5 by MR25 Staff at reception
Maria was helpful and well organized in guiding us the places to visit. She is real asset to your organization.
My only compliant is I have to remind for morning news paper and no morning coffee at front desk.
July 4, 2014
Rated 3 out of 5 by sharonc good hotel, issues with invoice/rate
The hotel was clean, comfortable, in a great location. The staff were friendly however not able to offer a high level of service expected. I booked my room and rate on the internet, and upon check-out the rate charged on my invoice was nearly double. The front desk said he could not make the change/credit, but that the on-duty manager would need to do it - she was not available so I had to leave with the issue unresolved. I have not received the credit so far (4 days later), and now need to chase up the hotel to ensure the credit is processed. Not a great way to end the trip. Desite the rate issue, would consider staying again.
June 28, 2012
Rated 5 out of 5 by RufusInHI The best Four Points Hotel that I've stayed at.
A Four Points property that's a Golf Resort and Spa. This is by far the best Four Points hotel that I've ever stayed at. Less than 20 minutes from downtown Quebec is this Gem of a property. So close yet worlds away from the city, the Four Points by Sheraton Québec Resort excels on all levels. Super friendly and attentive service. The hotel decor has the feel of a mountain lodge with a slight level of elegeance. Rooms are very clean and well maintained. The staff on all shifts are very hospitable and accommodating to any requests. The upper and lower level out door fire places bring warmth and charm to the property. Complimentary shuttle to and from downtown Quebec city is an added value. Hotel Bar and Restaurant delivers delicious fares. You can not beat the charm and value of this little resort. Kudos to the Hotel Staff and Management!
December 7, 2012
Rated 3 out of 5 by SPGPltNJ Lackluster in service and SPG Platinum perks
I was expecting a lot more in terms of service and platinum perks. There isn't a complimentary breakfast unless you select that as your welcome gift. Most properties include it regardless of what you select as your welcome perk for platinum members. I found the front desk staff to be a bit moody. I don't think they get many platinum level guest at this property. My room was full of down pillows even though it is noted on my account that I have an allergy to down. When I called to have them replaced, I expected that this would be done after I returned to the hotel later in the evening. Upon returning to the room, I noticed that the pillows were not changed. When I called down to the front desk, they informed me that they didn't have any hypo-allergenic or cotton pillows at the resort. I had to sleep with no pillow. In addition, the spa services were booked when we wanted to make a spa reservation. Furthermore, I didn't notice a welcome note or welcome gift like a fruit basket, bottle of wine or snack upon entering my room. I did appreciate the shuttle service to downtown as well as the room upgrade but despite these two things, I decided to cancel my stay here after one night and book a non-Starwood property. Upon entering the non Starwood property I immediately noticed a huge level of difference in customer service. This is unfortunate as I have a certain level of expectation at all Starwood properties due to my frequent amount of stays at Starwood properties around the world.
June 27, 2014
Rated 4 out of 5 by bob73 Good, but not a Westin!
This is a good Starwood hotel. Newer, more up-to=date than a lot of Sheratons we have stayed at on this 45 day trip across the U.S. I had to insist on a king suite upgrade, even though occupancy was obvious low. SPG breakfast was boring , the same thing for all 5 days. Room straightening left a lot to be desired.
French was NOT a problem. I tried my best and they were kind, as everyone spoke English very well.
But you have to know that this hotel is a LONG way from old Quebec, parking there is very difficult and 7 cents/minute if you can find it. The bus is better , but sometimes VERY crowded and can take up to 30 minutes to go the 7+ miles.
Old Quebec is well worth it!!
September 14, 2012
Rated 3 out of 5 by Tom147 Summer Hotel with Golf
This is a destination hotel. It offers on property Golf, new course. Very sleepy during winter months.
Northern subburb location. Be mindful that Quebec City has serious rush hour traffic. If you have to travel into city or south part of city it is a very congested commute during rush hours.
March 18, 2012
Rated 4 out of 5 by August Nice hotel to explore Quebec City area
We have used this hotel for a four day trip to Quebec City. It is the only Starwood property near Quebec City. The hotel is located north of the city near a highway and almost all sights are within 30 minutes drive. Be aware that you definitely need a car.
The hotel is basic and simple, but that’s exact you would expect from a Four Points. The spa area and pool were a nice add to the basic level.
I had booked a junior suite which had two rooms (with old screen TV’s?!?). The living room (with sofa bed) and bedroom (queen size) were basic and overlooking the golf course. Bed mattress was good according to our standards. The only thing we missed was a safe on the room. They told us that they have personal safes behind the front desk, but we did not use them.
We only had a la carte breakfast which was basic but not bad, maybe a little bit overpiced. We both had a spa treatment which was good and a very good value for money. Except for a few employees most of the staff spoke well English.
+ Free parking
+ Ideal to reach touristic attractions
- No safe in room
- Old TV’s
May 31, 2012
Rated 5 out of 5 by Pedroboy Very good Four Points hotel
This is one of the nicest Four Points that we have stayed at. The only drawback is its distance from downtown Quebec City.
August 16, 2013
Rated 5 out of 5 by jfbela2013 Great place, staff is really friendly
Great place and staff is friendly. Close to the downtown area...
March 18, 2013
Rated 4 out of 5 by globalicon Nice hotel north of the city
The hotel is nice and clean. I was on the 4th floor(only 4 levels i think this was the spg level) and the room I had was good. Nice high ceiling with a table and sofa. If you have a car this is a great place to stay. Not much around the immediate area, but Old Quebec and other major shopping is less than 10 minutes away. If you prefer to stay in starwood hotels and dont mind being in the city than this is a good choice. The price is actually better when compared to other hotels and areas of quebec city.
November 6, 2011
Rated 4 out of 5 by GC99 Special
Very nice hotel; received upgrade to a nice suite overlooking the course. Very pleased. Sauna, pool area are just lovely. Food was excellent but staff had trouble keeping up. A little out of town but not too difficult to get into. Advertised as providing shuttle to old city however, didn't start running until after we left. Should be careful with this advertising - misleading.
July 18, 2012
Rated 4 out of 5 by Djones19 Great Location
Sheraton Four Points - Quebec Resort , is situated in great location in the Quebec City region, to see nearby attractions and to get to major highways for further travels in Canada
August 9, 2012
Rated 4 out of 5 by MonctonSean A slice of heaven
This hotel was absolutely excellent. The staff was first rate, they worked hard to make sure my family and I were looked after very well.
No complaints - only praise. Recommend.
August 16, 2012
Rated 5 out of 5 by Phani Excellent and clean hotel with SPA
We stayed recently in this hotel for four nights with kids. Very friendly staff and reception. Excellent Facilities and location. Quick connect to major routes.
August 21, 2012
Rated 5 out of 5 by NJTripper Excellent Place to Stay in Quebec
This hotel is very convenient to Quebec City. It's location is ideal as it is in a rural setting next to a golf course and easy access to major hghways.
September 25, 2012
Rated 2 out of 5 by Paulina67 Great features but needs improvement
The hotel itself is beautiful on the outside but inside it is an average Sheraton hotel.The best part of the hotel is the spa/pool area and the restaurant. The sofa bed mattress was full of bumps and holes as were the blankets. Once we complained we were given a roll out bed which was better. The bathroom shower curtain smelled awful. The staff is very young and not outwardly friendly. Room service was late because they forgot about our order which was placed the day before. Then some items were missing. After we complained the order was corrected. This hotel is 15 minutes from tourist sites in Old Quebec so it is very convenient. It is also set next to a golf club so it is very quiet.
June 27, 2013
Rated 4 out of 5 by ssme This hotel is average
The bathroom shower head was broken and the renovations outside were noisy in the morning.
May 3, 2014
Rated 2 out of 5 by Ranger out of the way
not a recommended hotel due to location outside the city. Front staff snotty.
May 3, 2014
Rated 5 out of 5 by cowboyzzfan Excellent location--food was excellent!
Our main reason for visiting the area was to see the Ice Hotel. We spent 3 nights at the Sheraton and really enjoyed it. We upgraded to the suite and had lots of room. We had heard great things about the food in Qubec--but the hotel restaurant was so wonderful, we had every meal there. The service was impeccable and the food was out of this world. We tried something new every time we dined---and it was amazing each time. Our waiters were fantastic. This hotel is not far from the airport and close to downtown. The hotel offers snowmobliing, which we did and truly enjoyed it! They also offer transportation to the dog sledding adventure. We had already booked this in advance. Overall--we had a great experience at this hotel and would highly recommend it!
March 9, 2014
Rated 2 out of 5 by Steve76 Everyone should speak English
This had been the worst Starwood experience for me. The hotel staff did not speak a word of English. We have food allergies, so I asked the kitchen manager about the foods and ingredients she had no clue what I was talking about. I asked about pizza she answered pasta and pastries. I asked about peanut oil she was completely and utterly dumbfounded. It was awful! I finally got a hold of the hotel manager that spoke a little English to help me. I placed a room service order with her and we received the wrong foods. I did not feel confident about the food so we ended up not even eating anything. We were charged $90 for room service but ended up throwing it out! I will definitely not be staying here again. How very disappointing!
January 4, 2012
Rated 4 out of 5 by LindaMW587 Comfortable & Convenient
A very nice hotel with a perfect location near winter activities. The Hotel de Glace is just around the corner and dog sledding w/ Aventures Nord-Bec is a 20 minute drive away. Old Quebc City is beautiful and only a 10 minute drive. The restaurant on site, Dijon, has very tasty food and a quiet atmosphere. We also thoroughly enjoyed the heated jacuzzi pool surrounded by snow. There are shuttles available but, I recommend having your own vehicle to come and go as you please.
February 24, 2014
Rated 4 out of 5 by kdjn1 Serves the purpose
Staff at hotel are very friendly & helpful. They made fantastic recommendations. A big, big plus for this property is the staff...
The hotel is clean, but could benefit from some New BRIGHTER lights - especially in the bath rooms!
The music in the lobby is very loud day and night - we found it difficult to talk to others in lobby.
The Sunday Brunch was very tasty, but was over priced and didn't have a huge selection.
October 29, 2013
Rated 4 out of 5 by bigjeffoh Terrific stay that began with 4 Points
The staff at this hotel is what makes it outstanding. Maggie on the night desk went out of her way to ensure that we felt welcome and had the complete package for our stay. Caroline was quick to help and made an extra effort to help us get where we wanted to go. A big thanks to these ladies.
January 21, 2014
Rated 1 out of 5 by Jap110562 Very disappointment
The worst hotel/resort I have ever visited. The restaurant/bar adds a “service fee” to your bill. I was told by the waiter it was “a charge for all tourists to ensure they get a tip”. Tips are for good service/food, two things that were not present at this restaurant/bar. The resort had a “green” program but did not utilize the program even when this guest requested it.
September 16, 2013
Rated 5 out of 5 by TouringQuebec excellent food in the restaurant
My wife and I have dietary restrictions, so I could not eat much that was on the menu. The chef accommodated our request and created wonderful dishes - perhaps the best soup we have had in a very long time. Even the staff in the restaurant was very helpful. Very impressed by the hotel staff, considering it is not part of the luxury chain of Starwood hotels.
November 10, 2013
Rated 2 out of 5 by MicaF Falls way short
I was very disappointed with this hotel. I would not stay there again.
1) My room was not cleaned daily. My garbage was never emptied. I had to call front desk and have someone come up and empty it myself.
2) Room service never answers to place an order. One night, I had to call every 5 minutes for over an hour before someone picked up. There was a voice mail for the restaurant but only in French. Very disrespectful for an international location.
3) Front desk is oblivious. I arranged for a taxi the evening before I left. I needed a taxi for 4am to go to airport. A very small vehicle showed up and was unable to accommodate my party. The front desk called for another vehicle. Had to wait 20 minutes to have the same small car show up. Nearly missed my flight because of their incompetence.
4) Room service is ridiculously overpriced. They take advantage that there's no restaurants in the vicinity of the hotel. $11 for a small bowl of French onion soup.
5) There's a shuttle on the property but it doesn't accommodate guests. Doesn't take them to the airport. Doesn't take them to the ice hotel. Why do you have a bus?
6) Restaurant often shuts down for private parties for hours forcing you to use room service that never answers their phone.
February 25, 2014
Rated 5 out of 5 by OSCMarc Always awesome
From Maria at the front desk, to Jose the GM, this hotel pleases everytime. Jean-Francois at the Dijon Restaurant is always eager to please. I stay here on business every trip and it feels like home. They have also brought back the Fitness facility and the Golf Course is spectacular. Easy to get to even in traffic
December 3, 2013
Rated 3 out of 5 by Ranger only average
While a nice hotel, it was extremely difficult to get around without a car. There was no pool availability. Above all else; however, i found the front desk staff to be only average and not what i expected from an expensive hotel. Restaurant wait staff were very pleasant and the food well prepared.
June 4, 2013
Rated 5 out of 5 by Sylvie1963 A relaxing stay!!
We had an amazing time at this hotel. The food served in the restaurant was wonderful, the shuttle bus was very practical... the staff is friendly and they always serve you with a smile. Thanks for making our stay so relaxing. We will be returning to stay with you next summer.
August 1, 2013