Rated 2 out of 5 by Kamikami Needs Improvement for a Sheraton Hotel !!
A mess ! A big, BIG mess. I called for a massage package for 1 night, breakfast, Nordic spa and 60min massage for me and my boyfriend, so we booked it. We had to call to setup a time for our massage, so we did it on our way there. They told us everything was booked. No more place for us, even though we booked 3 days before, they couldn't even save a place for us, knowing we booked a MASSAGE PACKAGE...We couldn't believe it. They asked me if I wanted to keep the 315$ massage package even thought I couldn't book our massages. Really?...
Then we got into this small suite, not impressed, Have seen better in the Sheratons west Canada... Fancy and nice, furnished with all the facilities needed, service top nutch... Big surprise as I want to put my food in the fridge. No fridge in the room. Im hungry, need to warm up my chicken wings, no microwave. Really?
But that wasn't the worst. Was looking for a good movie to watch before going to bed, there were a lot choices, good movies. When I clicked on order it would say I need receptions authorization to watch it. Ok, I call.. The receptionist(The one working on November 16th nightshift) told me, with the worst attitude ever, the movies with an authorization needed are not available.. Her attitude disgusted me so much I didnt want to watch a movie anymore. Watched a streaming movie on my computer, and will be leaving a complain first thing tomorrow morning.
Its close to downtown and the Nordic spa is nice. That's pretty much it.
Worst Sheraton I've ever been in.
November 16, 2014
Rated 3 out of 5 by Dohko44 Average hotel, dated
Very Average Hotel, Green Choice Points for 3 nights not added
October 10, 2014
Rated 5 out of 5 by BobbieB8145 Should be a 4 star hotel
Stayed at the Sheraton Four Points after a NewEngland Canada cruise. i selected this hotel because I wanted to use SPG points. The hotel was very nice. We opted to stay in a junior suite. Our room faced the beautiful golf course. Our Quebec City tour guide said the restaruant, Dijon, was very good. It was excellent. The staff at check in, Dijon Restaurant to Doris at the Golf Club were outstanding. The excellent customer service made out stay extra special. We will be back again.
October 7, 2014
Rated 4 out of 5 by Sactown14 Great stay at the Quebec Four Points!
We recently spent 3 nights at this hotel. Because we are Starwood Gold members we were able to upgrade to a junior suite. The desk staff were very helpful with directions and we especially appreciated the free shuttle to the old city. The restaurant was excellent, though service could be a bit slow. The only downside of the hotel is that it is quite far from town and there are few options for eating or entertainment nearby. The grounds are beautiful and while the rooms are a bit dated, they are comfortable. Because it is near the highway we were not able to open the window at night due to noise, which meant it was rather stuffy.
September 3, 2014
Rated 1 out of 5 by ADisappointedSPGMember We had a Terrible Experience
This is by far the worst Category-3 hotel I have stayed since I became a SPG member about 10 years ago. We had three families traveled together and reserved 2 Queen+sofa rooms and one 2-Queen room for three nights. We decided to leave after 2 nights.
We did not get the 2-Queen room, instead we had a Queen+sofa bed room, but the sofa bed was broken. One of the other rooms was so smelly that my friend's family could not stand it, The hotel did change the rooms for us after the first night. But we did not enjoy staying in this hotel at all, so checked out after the second night. The front desk staff was not professional and not well trained to handle guests who don't speak French, and the shuttle bus driver was mean. This hotel should not be classified as Category-3.
You can do better!
September 1, 2014
Rated 5 out of 5 by Amanda1628 Amazing comfortable stay!
We had a wonderful stay! The spa, room, and amenities were perfect and always prompt. The room was immaculate and the guest services were great.
August 22, 2014
Rated 4 out of 5 by FrankieS Nice place to stay in Qubec City area
I would definitely consider staying here again when vising Qubec. The room was great and the staff friendly and attentive. It is a little far from down town but the shuttle is a great feature and does a lot to make up for that issue. The shuttle service could be expanded however to add more trips into and back from the historic area.
August 14, 2014
Rated 2 out of 5 by Paul426 Poorly managed conference service
Individual staff tried to be as helpful as possible but seemed hamstrung by systems. Hotel was chosen by our club for weekend U14 provincial paddling championships. Hotel not prepared for 50+ people all having same 6-7am start; e.g. uncertain time breakfast open or time required for service; could not pre-check out night before; only 2 ice-machines, one not working well. Conference dinner especially poor service & coordination; 6pm dinner not served until 8pm with 30+ hungry children athletes needing early night sleep after full day competition and early Sunday start.
August 11, 2014