Rated 5 out of 5 by Bijou Satisfactory
As one can easily see from our recommendations herein, the facility was/is situated in a great spot, it provides free van transportation to and from Old Quebec City, and expectations were met. The staff in all areas of the facility are exceedingly pleasant and helpful
July 18, 2016
Rated 5 out of 5 by hotchuks Fantastic experience!
Loved every bit of my 10 day vacation with my family. And oh the good was lovely!!
June 19, 2016
Rated 3 out of 5 by Traveller26 Please ask before !
If you want to book this hotel, make sure they don't have a convention or party on the same time. Meeting room are really noisy and you hear the music from your room all night until 3 AM. Night staff cannot accommodate you. Not good when you are there for business.
Beside that, this is a nice place to stay.
May 2, 2016
Rated 2 out of 5 by Fromtoronto My stay
When I entered the room it was nice and clean . At night when I open my bed I had found my bed sheets dirty spots on them .I had called front desk and a lady came up to clean it right away. The following day I had gone out for the whole day and my room was not clean at all . I then had to call front desk and they send someone up here to clean my room . The front desk person said that I had placed the door tag saying I don't need my room clean something which I did not do at all.
July 10, 2015
Rated 4 out of 5 by cjceejay Typical
We had a great stay. Junior suite with queen bed. Hotel as expected. No surprises. We found staff to be very friendly and helpful. Beds were very comfortable. Room was clean. Location was a bit out of the way... 15 minute drive to Vieux Quebec. We only found chain restaurants nearby. Tried Archibald Brassiserie 10 mins away by car on the recommendation of staff - excellent!! Lots of fun!! Need a car. Lots of free parking. Basically everything was as expected of a 4 Points Sheraton. Food good, but not great. Service in the restaurant a bit slow. Rather busy chatting with each other... but then I didn't really need that extra glass of wine anyways. Overall, no surprises. No disappointment.
April 30, 2015
Rated 2 out of 5 by Kamikami Needs Improvement for a Sheraton Hotel !!
A mess ! A big, BIG mess. I called for a massage package for 1 night, breakfast, Nordic spa and 60min massage for me and my boyfriend, so we booked it. We had to call to setup a time for our massage, so we did it on our way there. They told us everything was booked. No more place for us, even though we booked 3 days before, they couldn't even save a place for us, knowing we booked a MASSAGE PACKAGE...We couldn't believe it. They asked me if I wanted to keep the 315$ massage package even thought I couldn't book our massages. Really?...
Then we got into this small suite, not impressed, Have seen better in the Sheratons west Canada... Fancy and nice, furnished with all the facilities needed, service top nutch... Big surprise as I want to put my food in the fridge. No fridge in the room. Im hungry, need to warm up my chicken wings, no microwave. Really?
But that wasn't the worst. Was looking for a good movie to watch before going to bed, there were a lot choices, good movies. When I clicked on order it would say I need receptions authorization to watch it. Ok, I call.. The receptionist(The one working on November 16th nightshift) told me, with the worst attitude ever, the movies with an authorization needed are not available.. Her attitude disgusted me so much I didnt want to watch a movie anymore. Watched a streaming movie on my computer, and will be leaving a complain first thing tomorrow morning.
Its close to downtown and the Nordic spa is nice. That's pretty much it.
Worst Sheraton I've ever been in.
November 16, 2014
Rated 3 out of 5 by Dohko44 Average hotel, dated
Very Average Hotel, Green Choice Points for 3 nights not added
October 10, 2014
Rated 5 out of 5 by BobbieB8145 Should be a 4 star hotel
Stayed at the Sheraton Four Points after a NewEngland Canada cruise. i selected this hotel because I wanted to use SPG points. The hotel was very nice. We opted to stay in a junior suite. Our room faced the beautiful golf course. Our Quebec City tour guide said the restaruant, Dijon, was very good. It was excellent. The staff at check in, Dijon Restaurant to Doris at the Golf Club were outstanding. The excellent customer service made out stay extra special. We will be back again.
October 7, 2014