Rated 1 out of 5 by ADisappointedSPGMember We had a Terrible Experience
This is by far the worst Category-3 hotel I have stayed since I became a SPG member about 10 years ago. We had three families traveled together and reserved 2 Queen+sofa rooms and one 2-Queen room for three nights. We decided to leave after 2 nights.
We did not get the 2-Queen room, instead we had a Queen+sofa bed room, but the sofa bed was broken. One of the other rooms was so smelly that my friend's family could not stand it, The hotel did change the rooms for us after the first night. But we did not enjoy staying in this hotel at all, so checked out after the second night. The front desk staff was not professional and not well trained to handle guests who don't speak French, and the shuttle bus driver was mean. This hotel should not be classified as Category-3.
You can do better!
September 1, 2014
Rated 5 out of 5 by Amanda1628 Amazing comfortable stay!
We had a wonderful stay! The spa, room, and amenities were perfect and always prompt. The room was immaculate and the guest services were great.
August 22, 2014
Rated 4 out of 5 by FrankieS Nice place to stay in Qubec City area
I would definitely consider staying here again when vising Qubec. The room was great and the staff friendly and attentive. It is a little far from down town but the shuttle is a great feature and does a lot to make up for that issue. The shuttle service could be expanded however to add more trips into and back from the historic area.
August 14, 2014
Rated 2 out of 5 by Paul426 Poorly managed conference service
Individual staff tried to be as helpful as possible but seemed hamstrung by systems. Hotel was chosen by our club for weekend U14 provincial paddling championships. Hotel not prepared for 50+ people all having same 6-7am start; e.g. uncertain time breakfast open or time required for service; could not pre-check out night before; only 2 ice-machines, one not working well. Conference dinner especially poor service & coordination; 6pm dinner not served until 8pm with 30+ hungry children athletes needing early night sleep after full day competition and early Sunday start.
August 11, 2014
Rated 4 out of 5 by pdidee pretty good hotel
The only problem was when we got there they did not have it listed in their system that I was using my points.Stood at the counter for half an hour only to be told that I had to call them myself to settle this. I was not to happy about that we had reserved our room back in April and had the email confirming that I had a free room.
For the first time using my points was not a good experience with SPG points. So we lost about 2 hours trying to fix that.
August 11, 2014
Rated 4 out of 5 by Jean1962 Nice hotel
First the grounds are beautiful and hotel looks great. Staff is polite. Pools (hot and cold) are crowded with kids and are really small. Asked for late check out and did not get it. Breakfast we had at Dijon was great. I really liked the location. Room is crowded even if it was a queen bed. Hit myself on desk and table twice while getting around in the room. If we had more time the spa offered massages at a great rate. So some positive but overall was expecting a little more.
August 7, 2014
Rated 3 out of 5 by Magarac Overall good...
Stayed with my extended family for a Saturday night, two rooms for 4 adults and 2 children. The rooms are very large and quite comfortable, smallish pool area but pleasant with a great Finnish sauna that my wife and I quite enjoyed. A bit far from town, but the free shuttle made up for it.
I would have liked to have rated this property higher, but for a bad experience at check-in. As a SPG Gold member, I requested the welcome beverage. Although I booked two rooms for four adults, the check-in clerk refused to give me more than one beverage per room. I have never experienced this, and thought it was rather cheap and classless. Needless to say we did not use the two drink tickets.
August 5, 2014
Rated 4 out of 5 by Link5152 Great weekend!
We absolutely enjoyed our stay, and plan to return. As an anglophone in Quebec the staff made us feel right at home!
August 5, 2014
Rated 4 out of 5 by Vince Awesome Four Points
I was amazed to see a Four Points with this quality. I was not impressed with the fact that the waiter did not liked the fact that I request the Platinum Continental Breakfast. Her attitude towards the table changed completely.
Anyways if you are a platinum member, just request the points and eat out.
August 4, 2014
Rated 5 out of 5 by Sarsaj Comfort
It was easy to reserve using SPG points.
July 31, 2014
Rated 5 out of 5 by Boltgirlmd Nice Hotel Nice Price
This hotel is excellent. I would definitely recommend it and will stay there again.
July 30, 2014
Rated 5 out of 5 by shopgirl22 Everything was Great
The staff upon arrival was courteous, friendly and very helpful in answering all are questions and booking our trips. The shuttle from the hotel to downtown Quebec is great. We slept like babies and the food was delicious especially the breakfast buffet. We had a very enjoyable stay in Quebec City and recommend this hotel for anyone.
July 28, 2014
Rated 2 out of 5 by ESTRELLA Unsatisfactory Shuttle Bus Reservation
Your Front Desk Receptionist(s) should get proper training on how to handle guests with regards to the shuttle bus reservation. We reserved one day ahead and yet we were bumped off not only once but twice!?
July 27, 2014
Rated 4 out of 5 by Maoente Shuttle bus was excellent
The hotel was only 10mins into the city centre with excellent parking on site. The shuttle bus service was a super bonus and the tea and coffe available in reception was a nice touch of a morning. The only disappointment was the size of the pool, which was small for such a large site and a hotel that is billed as a resort. The sauna and the other facilities were great but the pool was a let down, especially as the hotel photos don't really convey it's size accurately. Overall, a very good hotel, however.
July 27, 2014
Rated 5 out of 5 by Sarsaj Quebec revisited
We had a reunion with friends that we traveled with through here 45 yrs ago and
Celebrated their 50th anniversary. The lodging accomondations were excellent and we were able to relax in the comfort of our 2 rooms. The location was away from the bustle of the tourist area but very easy to get to.
July 27, 2014
Rated 5 out of 5 by NB2012 Great Hotel and Price and Great Staff
Would strongly recommend this hotel to anyone visiting Quebec City. A little further than most hotels, but worth it.
July 15, 2014
Rated 3 out of 5 by BostonMA03 Rooms hit or miss
We stayed on two different nights. The first night was fine. A different room on the second night was not as comfortable. The bed was not good and the shower head kept falling to its lowest position and could not be moved to a new position.
July 15, 2014
Rated 4 out of 5 by MR25 Staff at reception
Maria was helpful and well organized in guiding us the places to visit. She is real asset to your organization.
My only compliant is I have to remind for morning news paper and no morning coffee at front desk.
July 4, 2014
Rated 4 out of 5 by stan17 this hotel was nice, but....
....the restaurant experience was not so great. The first morning (on Saturday, June 28) the restaurant was short staffed. They seemed to have a logistical problem as the waiter had to call for some help using her mobile standing in the middle of the restaurant.
Next day was even worse - we had to wait in the restaurant for an hour until we got our food. No one from the staff really seemed to be interested in serving us.
Maybe it was just our experience, perhaps future visitors will have better restaurant experience.
But in overall, it is a nice hotel conveniently located not so far away from the downtown Quebec.
June 30, 2014
Rated 3 out of 5 by SPGPltNJ Lackluster in service and SPG Platinum perks
I was expecting a lot more in terms of service and platinum perks. There isn't a complimentary breakfast unless you select that as your welcome gift. Most properties include it regardless of what you select as your welcome perk for platinum members. I found the front desk staff to be a bit moody. I don't think they get many platinum level guest at this property. My room was full of down pillows even though it is noted on my account that I have an allergy to down. When I called to have them replaced, I expected that this would be done after I returned to the hotel later in the evening. Upon returning to the room, I noticed that the pillows were not changed. When I called down to the front desk, they informed me that they didn't have any hypo-allergenic or cotton pillows at the resort. I had to sleep with no pillow. In addition, the spa services were booked when we wanted to make a spa reservation. Furthermore, I didn't notice a welcome note or welcome gift like a fruit basket, bottle of wine or snack upon entering my room. I did appreciate the shuttle service to downtown as well as the room upgrade but despite these two things, I decided to cancel my stay here after one night and book a non-Starwood property. Upon entering the non Starwood property I immediately noticed a huge level of difference in customer service. This is unfortunate as I have a certain level of expectation at all Starwood properties due to my frequent amount of stays at Starwood properties around the world.
June 27, 2014
Rated 4 out of 5 by ssme This hotel is average
The bathroom shower head was broken and the renovations outside were noisy in the morning.
May 3, 2014
Rated 2 out of 5 by Ranger out of the way
not a recommended hotel due to location outside the city. Front staff snotty.
May 3, 2014
Rated 5 out of 5 by cowboyzzfan Excellent location--food was excellent!
Our main reason for visiting the area was to see the Ice Hotel. We spent 3 nights at the Sheraton and really enjoyed it. We upgraded to the suite and had lots of room. We had heard great things about the food in Qubec--but the hotel restaurant was so wonderful, we had every meal there. The service was impeccable and the food was out of this world. We tried something new every time we dined---and it was amazing each time. Our waiters were fantastic. This hotel is not far from the airport and close to downtown. The hotel offers snowmobliing, which we did and truly enjoyed it! They also offer transportation to the dog sledding adventure. We had already booked this in advance. Overall--we had a great experience at this hotel and would highly recommend it!
March 9, 2014
Rated 2 out of 5 by MicaF Falls way short
I was very disappointed with this hotel. I would not stay there again.
1) My room was not cleaned daily. My garbage was never emptied. I had to call front desk and have someone come up and empty it myself.
2) Room service never answers to place an order. One night, I had to call every 5 minutes for over an hour before someone picked up. There was a voice mail for the restaurant but only in French. Very disrespectful for an international location.
3) Front desk is oblivious. I arranged for a taxi the evening before I left. I needed a taxi for 4am to go to airport. A very small vehicle showed up and was unable to accommodate my party. The front desk called for another vehicle. Had to wait 20 minutes to have the same small car show up. Nearly missed my flight because of their incompetence.
4) Room service is ridiculously overpriced. They take advantage that there's no restaurants in the vicinity of the hotel. $11 for a small bowl of French onion soup.
5) There's a shuttle on the property but it doesn't accommodate guests. Doesn't take them to the airport. Doesn't take them to the ice hotel. Why do you have a bus?
6) Restaurant often shuts down for private parties for hours forcing you to use room service that never answers their phone.
February 25, 2014
Rated 4 out of 5 by LindaMW587 Comfortable & Convenient
A very nice hotel with a perfect location near winter activities. The Hotel de Glace is just around the corner and dog sledding w/ Aventures Nord-Bec is a 20 minute drive away. Old Quebc City is beautiful and only a 10 minute drive. The restaurant on site, Dijon, has very tasty food and a quiet atmosphere. We also thoroughly enjoyed the heated jacuzzi pool surrounded by snow. There are shuttles available but, I recommend having your own vehicle to come and go as you please.
February 24, 2014
Rated 5 out of 5 by Jo1950 Everything was fine
as always everything was fine, great place.
January 27, 2014
Rated 4 out of 5 by bigjeffoh Terrific stay that began with 4 Points
The staff at this hotel is what makes it outstanding. Maggie on the night desk went out of her way to ensure that we felt welcome and had the complete package for our stay. Caroline was quick to help and made an extra effort to help us get where we wanted to go. A big thanks to these ladies.
January 21, 2014
Rated 5 out of 5 by OSCMarc Always awesome
From Maria at the front desk, to Jose the GM, this hotel pleases everytime. Jean-Francois at the Dijon Restaurant is always eager to please. I stay here on business every trip and it feels like home. They have also brought back the Fitness facility and the Golf Course is spectacular. Easy to get to even in traffic
December 3, 2013
Rated 5 out of 5 by TouringQuebec excellent food in the restaurant
My wife and I have dietary restrictions, so I could not eat much that was on the menu. The chef accommodated our request and created wonderful dishes - perhaps the best soup we have had in a very long time. Even the staff in the restaurant was very helpful. Very impressed by the hotel staff, considering it is not part of the luxury chain of Starwood hotels.
November 10, 2013
Rated 4 out of 5 by kdjn1 Serves the purpose
Staff at hotel are very friendly & helpful. They made fantastic recommendations. A big, big plus for this property is the staff...
The hotel is clean, but could benefit from some New BRIGHTER lights - especially in the bath rooms!
The music in the lobby is very loud day and night - we found it difficult to talk to others in lobby.
The Sunday Brunch was very tasty, but was over priced and didn't have a huge selection.
October 29, 2013