Rated 2 out of 5 by Paul426 Poorly managed conference service
Individual staff tried to be as helpful as possible but seemed hamstrung by systems. Hotel was chosen by our club for weekend U14 provincial paddling championships. Hotel not prepared for 50+ people all having same 6-7am start; e.g. uncertain time breakfast open or time required for service; could not pre-check out night before; only 2 ice-machines, one not working well. Conference dinner especially poor service & coordination; 6pm dinner not served until 8pm with 30+ hungry children athletes needing early night sleep after full day competition and early Sunday start.
August 11, 2014
Rated 5 out of 5 by RufusInHI The best Four Points Hotel that I've stayed at.
A Four Points property that's a Golf Resort and Spa. This is by far the best Four Points hotel that I've ever stayed at. Less than 20 minutes from downtown Quebec is this Gem of a property. So close yet worlds away from the city, the Four Points by Sheraton Québec Resort excels on all levels. Super friendly and attentive service. The hotel decor has the feel of a mountain lodge with a slight level of elegeance. Rooms are very clean and well maintained. The staff on all shifts are very hospitable and accommodating to any requests. The upper and lower level out door fire places bring warmth and charm to the property. Complimentary shuttle to and from downtown Quebec city is an added value. Hotel Bar and Restaurant delivers delicious fares. You can not beat the charm and value of this little resort. Kudos to the Hotel Staff and Management!
December 7, 2012
Rated 3 out of 5 by Magarac Overall good...
Stayed with my extended family for a Saturday night, two rooms for 4 adults and 2 children. The rooms are very large and quite comfortable, smallish pool area but pleasant with a great Finnish sauna that my wife and I quite enjoyed. A bit far from town, but the free shuttle made up for it.
I would have liked to have rated this property higher, but for a bad experience at check-in. As a SPG Gold member, I requested the welcome beverage. Although I booked two rooms for four adults, the check-in clerk refused to give me more than one beverage per room. I have never experienced this, and thought it was rather cheap and classless. Needless to say we did not use the two drink tickets.
August 5, 2014
Rated 4 out of 5 by FrankieS Nice place to stay in Qubec City area
I would definitely consider staying here again when vising Qubec. The room was great and the staff friendly and attentive. It is a little far from down town but the shuttle is a great feature and does a lot to make up for that issue. The shuttle service could be expanded however to add more trips into and back from the historic area.
August 14, 2014
Rated 4 out of 5 by pdidee pretty good hotel
The only problem was when we got there they did not have it listed in their system that I was using my points.Stood at the counter for half an hour only to be told that I had to call them myself to settle this. I was not to happy about that we had reserved our room back in April and had the email confirming that I had a free room.
For the first time using my points was not a good experience with SPG points. So we lost about 2 hours trying to fix that.
August 11, 2014
Rated 4 out of 5 by Jean1962 Nice hotel
First the grounds are beautiful and hotel looks great. Staff is polite. Pools (hot and cold) are crowded with kids and are really small. Asked for late check out and did not get it. Breakfast we had at Dijon was great. I really liked the location. Room is crowded even if it was a queen bed. Hit myself on desk and table twice while getting around in the room. If we had more time the spa offered massages at a great rate. So some positive but overall was expecting a little more.
August 7, 2014
Rated 4 out of 5 by bob73 Good, but not a Westin!
This is a good Starwood hotel. Newer, more up-to=date than a lot of Sheratons we have stayed at on this 45 day trip across the U.S. I had to insist on a king suite upgrade, even though occupancy was obvious low. SPG breakfast was boring , the same thing for all 5 days. Room straightening left a lot to be desired.
French was NOT a problem. I tried my best and they were kind, as everyone spoke English very well.
But you have to know that this hotel is a LONG way from old Quebec, parking there is very difficult and 7 cents/minute if you can find it. The bus is better , but sometimes VERY crowded and can take up to 30 minutes to go the 7+ miles.
Old Quebec is well worth it!!
September 14, 2012
Rated 3 out of 5 by Tom147 Summer Hotel with Golf
This is a destination hotel. It offers on property Golf, new course. Very sleepy during winter months.
Northern subburb location. Be mindful that Quebec City has serious rush hour traffic. If you have to travel into city or south part of city it is a very congested commute during rush hours.
March 18, 2012
Rated 4 out of 5 by August Nice hotel to explore Quebec City area
We have used this hotel for a four day trip to Quebec City. It is the only Starwood property near Quebec City. The hotel is located north of the city near a highway and almost all sights are within 30 minutes drive. Be aware that you definitely need a car.
The hotel is basic and simple, but that’s exact you would expect from a Four Points. The spa area and pool were a nice add to the basic level.
I had booked a junior suite which had two rooms (with old screen TV’s?!?). The living room (with sofa bed) and bedroom (queen size) were basic and overlooking the golf course. Bed mattress was good according to our standards. The only thing we missed was a safe on the room. They told us that they have personal safes behind the front desk, but we did not use them.
We only had a la carte breakfast which was basic but not bad, maybe a little bit overpiced. We both had a spa treatment which was good and a very good value for money. Except for a few employees most of the staff spoke well English.
+ Free parking
+ Ideal to reach touristic attractions
- No safe in room
- Old TV’s
May 31, 2012
Rated 5 out of 5 by Pedroboy Very good Four Points hotel
This is one of the nicest Four Points that we have stayed at. The only drawback is its distance from downtown Quebec City.
August 16, 2013
Rated 4 out of 5 by Maoente Shuttle bus was excellent
The hotel was only 10mins into the city centre with excellent parking on site. The shuttle bus service was a super bonus and the tea and coffe available in reception was a nice touch of a morning. The only disappointment was the size of the pool, which was small for such a large site and a hotel that is billed as a resort. The sauna and the other facilities were great but the pool was a let down, especially as the hotel photos don't really convey it's size accurately. Overall, a very good hotel, however.
July 27, 2014
Rated 5 out of 5 by jfbela2013 Great place, staff is really friendly
Great place and staff is friendly. Close to the downtown area...
March 18, 2013
Rated 4 out of 5 by Link5152 Great weekend!
We absolutely enjoyed our stay, and plan to return. As an anglophone in Quebec the staff made us feel right at home!
August 5, 2014
Rated 4 out of 5 by stan17 this hotel was nice, but....
....the restaurant experience was not so great. The first morning (on Saturday, June 28) the restaurant was short staffed. They seemed to have a logistical problem as the waiter had to call for some help using her mobile standing in the middle of the restaurant.
Next day was even worse - we had to wait in the restaurant for an hour until we got our food. No one from the staff really seemed to be interested in serving us.
Maybe it was just our experience, perhaps future visitors will have better restaurant experience.
But in overall, it is a nice hotel conveniently located not so far away from the downtown Quebec.
June 30, 2014
Rated 5 out of 5 by shopgirl22 Everything was Great
The staff upon arrival was courteous, friendly and very helpful in answering all are questions and booking our trips. The shuttle from the hotel to downtown Quebec is great. We slept like babies and the food was delicious especially the breakfast buffet. We had a very enjoyable stay in Quebec City and recommend this hotel for anyone.
July 28, 2014
Rated 5 out of 5 by Sarsaj Comfort
It was easy to reserve using SPG points.
July 31, 2014
Rated 5 out of 5 by Sarsaj Quebec revisited
We had a reunion with friends that we traveled with through here 45 yrs ago and
Celebrated their 50th anniversary. The lodging accomondations were excellent and we were able to relax in the comfort of our 2 rooms. The location was away from the bustle of the tourist area but very easy to get to.
July 27, 2014
Rated 5 out of 5 by Boltgirlmd Nice Hotel Nice Price
This hotel is excellent. I would definitely recommend it and will stay there again.
July 30, 2014
Rated 2 out of 5 by ESTRELLA Unsatisfactory Shuttle Bus Reservation
Your Front Desk Receptionist(s) should get proper training on how to handle guests with regards to the shuttle bus reservation. We reserved one day ahead and yet we were bumped off not only once but twice!?
July 27, 2014
Rated 4 out of 5 by globalicon Nice hotel north of the city
The hotel is nice and clean. I was on the 4th floor(only 4 levels i think this was the spg level) and the room I had was good. Nice high ceiling with a table and sofa. If you have a car this is a great place to stay. Not much around the immediate area, but Old Quebec and other major shopping is less than 10 minutes away. If you prefer to stay in starwood hotels and dont mind being in the city than this is a good choice. The price is actually better when compared to other hotels and areas of quebec city.
November 6, 2011
Rated 4 out of 5 by GC99 Special
Very nice hotel; received upgrade to a nice suite overlooking the course. Very pleased. Sauna, pool area are just lovely. Food was excellent but staff had trouble keeping up. A little out of town but not too difficult to get into. Advertised as providing shuttle to old city however, didn't start running until after we left. Should be careful with this advertising - misleading.
July 18, 2012
Rated 3 out of 5 by BostonMA03 Rooms hit or miss
We stayed on two different nights. The first night was fine. A different room on the second night was not as comfortable. The bed was not good and the shower head kept falling to its lowest position and could not be moved to a new position.
July 15, 2014
Rated 4 out of 5 by Djones19 Great Location
Sheraton Four Points - Quebec Resort , is situated in great location in the Quebec City region, to see nearby attractions and to get to major highways for further travels in Canada
August 9, 2012
Rated 4 out of 5 by MonctonSean A slice of heaven
This hotel was absolutely excellent. The staff was first rate, they worked hard to make sure my family and I were looked after very well.
No complaints - only praise. Recommend.
August 16, 2012
Rated 5 out of 5 by Phani Excellent and clean hotel with SPA
We stayed recently in this hotel for four nights with kids. Very friendly staff and reception. Excellent Facilities and location. Quick connect to major routes.
August 21, 2012
Rated 5 out of 5 by NJTripper Excellent Place to Stay in Quebec
This hotel is very convenient to Quebec City. It's location is ideal as it is in a rural setting next to a golf course and easy access to major hghways.
September 25, 2012
Rated 5 out of 5 by NB2012 Great Hotel and Price and Great Staff
Would strongly recommend this hotel to anyone visiting Quebec City. A little further than most hotels, but worth it.
July 15, 2014
Rated 4 out of 5 by MR25 Staff at reception
Maria was helpful and well organized in guiding us the places to visit. She is real asset to your organization.
My only compliant is I have to remind for morning news paper and no morning coffee at front desk.
July 4, 2014
Rated 2 out of 5 by Paulina67 Great features but needs improvement
The hotel itself is beautiful on the outside but inside it is an average Sheraton hotel.The best part of the hotel is the spa/pool area and the restaurant. The sofa bed mattress was full of bumps and holes as were the blankets. Once we complained we were given a roll out bed which was better. The bathroom shower curtain smelled awful. The staff is very young and not outwardly friendly. Room service was late because they forgot about our order which was placed the day before. Then some items were missing. After we complained the order was corrected. This hotel is 15 minutes from tourist sites in Old Quebec so it is very convenient. It is also set next to a golf club so it is very quiet.
June 27, 2013
Rated 3 out of 5 by SPGPltNJ Lackluster in service and SPG Platinum perks
I was expecting a lot more in terms of service and platinum perks. There isn't a complimentary breakfast unless you select that as your welcome gift. Most properties include it regardless of what you select as your welcome perk for platinum members. I found the front desk staff to be a bit moody. I don't think they get many platinum level guest at this property. My room was full of down pillows even though it is noted on my account that I have an allergy to down. When I called to have them replaced, I expected that this would be done after I returned to the hotel later in the evening. Upon returning to the room, I noticed that the pillows were not changed. When I called down to the front desk, they informed me that they didn't have any hypo-allergenic or cotton pillows at the resort. I had to sleep with no pillow. In addition, the spa services were booked when we wanted to make a spa reservation. Furthermore, I didn't notice a welcome note or welcome gift like a fruit basket, bottle of wine or snack upon entering my room. I did appreciate the shuttle service to downtown as well as the room upgrade but despite these two things, I decided to cancel my stay here after one night and book a non-Starwood property. Upon entering the non Starwood property I immediately noticed a huge level of difference in customer service. This is unfortunate as I have a certain level of expectation at all Starwood properties due to my frequent amount of stays at Starwood properties around the world.
June 27, 2014