Rated 4 out of 5 by stan17 this hotel was nice, but....
....the restaurant experience was not so great. The first morning (on Saturday, June 28) the restaurant was short staffed. They seemed to have a logistical problem as the waiter had to call for some help using her mobile standing in the middle of the restaurant.
Next day was even worse - we had to wait in the restaurant for an hour until we got our food. No one from the staff really seemed to be interested in serving us.
Maybe it was just our experience, perhaps future visitors will have better restaurant experience.
But in overall, it is a nice hotel conveniently located not so far away from the downtown Quebec.
June 30, 2014
Rated 4 out of 5 by MR25 Staff at reception
Maria was helpful and well organized in guiding us the places to visit. She is real asset to your organization.
My only compliant is I have to remind for morning news paper and no morning coffee at front desk.
July 4, 2014
Rated 5 out of 5 by Jimmy A great retreat at door step of a beautiful city (July 1-3 stay)
I stayed at the hotel with family on my parents' and brother's visit tour to Canada.
The rooms we got were great. The junior suites were very clean and spacious.
We ate at the hotel restaurants for a dinner and a few breakfasts. The food was great and service was wonderful!
The hotel shuttle was a marvelous idea, dropping off and picking us up from the beautiful fountain in front of the parliament building, which is literally steps away from the beautiful old Quebec City.
July 7, 2012
Rated 3 out of 5 by SPGPltNJ Lackluster in service and SPG Platinum perks
I was expecting a lot more in terms of service and platinum perks. There isn't a complimentary breakfast unless you select that as your welcome gift. Most properties include it regardless of what you select as your welcome perk for platinum members. I found the front desk staff to be a bit moody. I don't think they get many platinum level guest at this property. My room was full of down pillows even though it is noted on my account that I have an allergy to down. When I called to have them replaced, I expected that this would be done after I returned to the hotel later in the evening. Upon returning to the room, I noticed that the pillows were not changed. When I called down to the front desk, they informed me that they didn't have any hypo-allergenic or cotton pillows at the resort. I had to sleep with no pillow. In addition, the spa services were booked when we wanted to make a spa reservation. Furthermore, I didn't notice a welcome note or welcome gift like a fruit basket, bottle of wine or snack upon entering my room. I did appreciate the shuttle service to downtown as well as the room upgrade but despite these two things, I decided to cancel my stay here after one night and book a non-Starwood property. Upon entering the non Starwood property I immediately noticed a huge level of difference in customer service. This is unfortunate as I have a certain level of expectation at all Starwood properties due to my frequent amount of stays at Starwood properties around the world.
June 27, 2014
Rated 4 out of 5 by Marcus Stylish, comfortable and affordable
This hotel is so new that it's not on GPS- if you haven't updated your GPS maps. But don't worry, the hotel clerk was very helpful in directing me (in perfect English) from the airport. It's probably not a hotel you would want to stay if you want to see the typical tourist stuff; but for a business hotel (which is what you should expect from a Four Points) it's an excellent hotel, very chic, stylish, comfortable, well equipped and clean.
The only one criticism (more like a warning) is to not dine at the attached Cosmos restaurant. Quebec City is so full of excellent restaurants that you should not waste your money at this surprisingly mediocre (and expensive for the quality) place.
February 26, 2012
Rated 5 out of 5 by mardub This hotel has great features
The only thing I misses was a shuttle from québec train station
June 6, 2012
Rated 3 out of 5 by sharonc good hotel, issues with invoice/rate
The hotel was clean, comfortable, in a great location. The staff were friendly however not able to offer a high level of service expected. I booked my room and rate on the internet, and upon check-out the rate charged on my invoice was nearly double. The front desk said he could not make the change/credit, but that the on-duty manager would need to do it - she was not available so I had to leave with the issue unresolved. I have not received the credit so far (4 days later), and now need to chase up the hotel to ensure the credit is processed. Not a great way to end the trip. Desite the rate issue, would consider staying again.
June 28, 2012
Rated 5 out of 5 by RufusInHI The best Four Points Hotel that I've stayed at.
A Four Points property that's a Golf Resort and Spa. This is by far the best Four Points hotel that I've ever stayed at. Less than 20 minutes from downtown Quebec is this Gem of a property. So close yet worlds away from the city, the Four Points by Sheraton Québec Resort excels on all levels. Super friendly and attentive service. The hotel decor has the feel of a mountain lodge with a slight level of elegeance. Rooms are very clean and well maintained. The staff on all shifts are very hospitable and accommodating to any requests. The upper and lower level out door fire places bring warmth and charm to the property. Complimentary shuttle to and from downtown Quebec city is an added value. Hotel Bar and Restaurant delivers delicious fares. You can not beat the charm and value of this little resort. Kudos to the Hotel Staff and Management!
December 7, 2012