Four Points by Sheraton

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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 4 out of 5 by 143 reviewers.
Rated 2 out of 5 by No Frills Hotel I was looking for a family friendly Starwood property in or near quebec city. As a platinum member, I expected to receive the best available room and service. The room received was large suite, but was very basic and worn. Also the gas fireplace was on. So it was very hot the first night. It is summer time. Front desk service was minimal. We tried green choice, but they cleaned the room anyway. There is no pool. There is spa hot tub. Restaurant is basic. Platinum status only gives two basic breakfasts. When I travel with the family, nearly all hotels give me four full breakfasts. Just good service. Finally, this hotel is 8 miles from the city. Due to lots of construction, it took 20-30 minutes to get to the city. There is a shuttle, which takes about 40 minutes. Next time I will skip Starwood in Quebec City. August 22, 2016
Rated 5 out of 5 by Satisfactory As one can easily see from our recommendations herein, the facility was/is situated in a great spot, it provides free van transportation to and from Old Quebec City, and expectations were met. The staff in all areas of the facility are exceedingly pleasant and helpful July 18, 2016
Rated 5 out of 5 by Fantastic experience! Loved every bit of my 10 day vacation with my family. And oh the good was lovely!! June 19, 2016
Rated 3 out of 5 by Please ask before ! If you want to book this hotel, make sure they don't have a convention or party on the same time. Meeting room are really noisy and you hear the music from your room all night until 3 AM. Night staff cannot accommodate you. Not good when you are there for business. Beside that, this is a nice place to stay. May 2, 2016
Rated 2 out of 5 by My stay When I entered the room it was nice and clean . At night when I open my bed I had found my bed sheets dirty spots on them .I had called front desk and a lady came up to clean it right away. The following day I had gone out for the whole day and my room was not clean at all . I then had to call front desk and they send someone up here to clean my room . The front desk person said that I had placed the door tag saying I don't need my room clean something which I did not do at all. July 10, 2015
Rated 4 out of 5 by Typical We had a great stay. Junior suite with queen bed. Hotel as expected. No surprises. We found staff to be very friendly and helpful. Beds were very comfortable. Room was clean. Location was a bit out of the way... 15 minute drive to Vieux Quebec. We only found chain restaurants nearby. Tried Archibald Brassiserie 10 mins away by car on the recommendation of staff - excellent!! Lots of fun!! Need a car. Lots of free parking. Basically everything was as expected of a 4 Points Sheraton. Food good, but not great. Service in the restaurant a bit slow. Rather busy chatting with each other... but then I didn't really need that extra glass of wine anyways. Overall, no surprises. No disappointment. April 30, 2015
Rated 2 out of 5 by Needs Improvement for a Sheraton Hotel !! A mess ! A big, BIG mess. I called for a massage package for 1 night, breakfast, Nordic spa and 60min massage for me and my boyfriend, so we booked it. We had to call to setup a time for our massage, so we did it on our way there. They told us everything was booked. No more place for us, even though we booked 3 days before, they couldn't even save a place for us, knowing we booked a MASSAGE PACKAGE...We couldn't believe it. They asked me if I wanted to keep the 315$ massage package even thought I couldn't book our massages. Really?... Then we got into this small suite, not impressed, Have seen better in the Sheratons west Canada... Fancy and nice, furnished with all the facilities needed, service top nutch... Big surprise as I want to put my food in the fridge. No fridge in the room. Im hungry, need to warm up my chicken wings, no microwave. Really? But that wasn't the worst. Was looking for a good movie to watch before going to bed, there were a lot choices, good movies. When I clicked on order it would say I need receptions authorization to watch it. Ok, I call.. The receptionist(The one working on November 16th nightshift) told me, with the worst attitude ever, the movies with an authorization needed are not available.. Her attitude disgusted me so much I didnt want to watch a movie anymore. Watched a streaming movie on my computer, and will be leaving a complain first thing tomorrow morning. Its close to downtown and the Nordic spa is nice. That's pretty much it. Worst Sheraton I've ever been in. November 16, 2014
Rated 3 out of 5 by Average hotel, dated Very Average Hotel, Green Choice Points for 3 nights not added October 10, 2014
  • 2016-10-01 T12:37:19.252-05:00
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