Rated 5 out of 5 by Jeanna Delivers Once Again
Have stayed at this Sheraton Four Points Chicago and chose this hotel again because of previous positive experience and was not disappointed. Staff were courteous from desk clerk to bellman and offered assistance getting cab and with luggage. Location one block off Michigan cannot be beat as hotel is close to everything without all the hustle and bustle of Michigan Avenue. Hotel has microwave and refrigerators in rooms and complimentary bottled water for SPG members.
March 9, 2014
Rated 5 out of 5 by Blissful Great Location, Clean
We stayed here for New Years Eve as it is in the Rush Street area. Great location, within walking distance to many restaurants, music venues, and shopping.
The room was comfortable, spacious, and was very clean. The bedding and mattress were so comfortable! I love the Four Points pillows!
Since we stayed on the biggest party night of the year, I was pleasantly surprised the hotel was so quiet even though it appeared to be sold out.
March 6, 2014
Rated 5 out of 5 by Montanaslim Excellent Stay
My wife and I stayed Saturday and Sunday of President's Day weekend in a clean, well-appointed room. The staff is ALWAYS very cheerful and helpful and this stay was no different! As we drove into the city, we learned that there was a good possibility of threatening weather on Monday, and so I asked if it would be possible to stay another day-Monday- if the weather was bad and I was granted the extra day if necessary. This request was granted without a moment's hesitation. Knowing that I could stay the extra day if necessary allowed me to relax instantly!! Thank you Four Points for your hospitality.
February 18, 2014
Rated 3 out of 5 by Esmirna This Hotel is located in a great area
Very well located, nice restaurants around the area, shopping
February 19, 2014
Rated 3 out of 5 by Stephanie Good value
Good value and location in chicago. You need to have a place to get a drink, cup of coffee or snack and put it on the hotel bill
February 19, 2014
Rated 5 out of 5 by LakeLover3 Bell Stand excellence
We needed to leave our luggage for a few hours. Both leaving and picking up were positive interactions with fun banters. Not an area that is usually memorable, but these two guys were quick to see our needs "you had that look" and respond.
January 26, 2014
Rated 1 out of 5 by Chitown23 Disaster from the minute we walked in the door!
Let me preface this review. We have been Starwood members since 2002 and we stay in hotels on business over 120 day a year.
We live and Chicago and decided to staycation in our home town to celebrate our 50th birthdays by using our points to book a night at Four Point Mag Mile for its location.
Our visit started with a desk clerk with a chip on her shoulder and not even a "Hello" or "Welcome". I requested a room upgrade and was told that when booking with points that "i am not eligible" even though I had just received an email asking if I wanted to upgrade my stay for $25.
We were given the WORST room that we have ever encountered on any Sheraton property that we have ever stayed in. The carpeting was dirty and rippled, there was hair on the comforter and pillows from a previous guest and the bathroom had a sewage odor to it. Our lovely view was of roofs.
When I complained to the front desk they were uncooperative, unapologetic and unwilling to even attempt to address our concerns.
It was at this point that I call SPG and they rectified the situation and saved our weekend by relocating us to another hotel.
I hate to think that when you are "a valued Starwood member" and you use points to stay that you are automatically given the worst room in the hotel. 7500 points at $1 earned for a point is $7500 in my mind. Using points are not freebies, when you use them you shouldn't be given the worst of the worst .... it is a lot of stays, a lot of money spent at Sheraton properties and a lot of loyalty. I hope that this message get across.
August 24, 2013
Rated 5 out of 5 by josieposie5 Great location great price
We were coming to Chicago on a whim. I saw that this hotel was close to Michigan Ave. It was an awesome location with a great nightly rate.
The staff was very friend,y and helpful. We would definitely stay here again.
February 11, 2014