Rated 1 out of 5 by Travelista1 First time I was disappointed at a Starwood Hotel...
Staff took a longer time buzzing the front door to let me in for check-in. Not very friendly at all and actually made me feel uncomfortable. Carpet in my hotel room was visibly dirty.
August 26, 2014
Rated 5 out of 5 by Badge161 Perfect
Perfect location; right in the center of all the shopping that Chicago has to offer. The room was very comfortable and the staff was just delightful!!
August 23, 2014
Rated 5 out of 5 by alynjo Very Nice!
Excellent location between Michigan
Avenue and State Street shopping. Check-in was quick and staff was friendly. Rooms were large and well appointed. Great stay.
August 23, 2014
Rated 4 out of 5 by IdahoTraveler Great location
We were in Chicago for a few days to mainly visit museums and the town. The front desk staff was most helpful from the moment of check-in to helping us with reservations on a "river cruise" during our stay. Kudos to ALL of the staff. Our room (with the requested balcony) was clean and comfortable. This is an older hotel but is in relatively good shape. Would definitely stay again and have recommended to people already.
August 20, 2014
Rated 1 out of 5 by Chitown23 Disaster from the minute we walked in the door!
Let me preface this review. We have been Starwood members since 2002 and we stay in hotels on business over 120 day a year.
We live and Chicago and decided to staycation in our home town to celebrate our 50th birthdays by using our points to book a night at Four Point Mag Mile for its location.
Our visit started with a desk clerk with a chip on her shoulder and not even a "Hello" or "Welcome". I requested a room upgrade and was told that when booking with points that "i am not eligible" even though I had just received an email asking if I wanted to upgrade my stay for $25.
We were given the WORST room that we have ever encountered on any Sheraton property that we have ever stayed in. The carpeting was dirty and rippled, there was hair on the comforter and pillows from a previous guest and the bathroom had a sewage odor to it. Our lovely view was of roofs.
When I complained to the front desk they were uncooperative, unapologetic and unwilling to even attempt to address our concerns.
It was at this point that I call SPG and they rectified the situation and saved our weekend by relocating us to another hotel.
I hate to think that when you are "a valued Starwood member" and you use points to stay that you are automatically given the worst room in the hotel. 7500 points at $1 earned for a point is $7500 in my mind. Using points are not freebies, when you use them you shouldn't be given the worst of the worst .... it is a lot of stays, a lot of money spent at Sheraton properties and a lot of loyalty. I hope that this message get across.
August 24, 2013
Rated 5 out of 5 by StevefromToronto Great Hotel in Chicago
Room was a great size with a couch.
Location was perfect, close to many restaurants & bars, close to subway line to Wrigley & Chisox, close to shopping & points of interest.
Staff was very helpful with baggage also with restaurant advice, e.g. late night eating
August 20, 2014
Rated 5 out of 5 by jajb Excellent
The only thing lacking was regular decaf tea. they had all kinds of flavored teas.
August 21, 2014
Rated 4 out of 5 by MAC1976 Good Location
Love this hotel for it's central location. If I we were going to live in the city, I'd want to be on this block, everything we wanted was within two blocks. From the bus stop on Michigan Ave, to Crate & Barrel, Starbucks, Trader Joe's, Uno's and SuCasa.
August 18, 2014
Rated 5 out of 5 by Rick20142014 Excellent Stay
this is an excellent hotel in and excellent location.
August 19, 2014
Rated 5 out of 5 by waveydavey Excellant Choice for our stay
Very pleased on all regards. Perfect location, friendly staff, great rates. Thank you!
August 18, 2014
Rated 4 out of 5 by Idrinkbeer good location, had everything we needed
Great location for the availability and price. We were pretty happy with everything except that our pull out couch/bed was broken and horribly uncomfortable. Other than that, everything was great.
August 15, 2014
Rated 4 out of 5 by DivaCommish FORU POINTS, Chicago
This was my first experience with a Four Points and for a very late arrival the staff greeted me promptly and made sure my needs were met.
The only room for improvement was getting a cab to transfer hotels. Cabs are not lined up and the "bell person" literally had to flag them down in the street! Other than that for the one night is was a nice stay.
August 10, 2014
Rated 4 out of 5 by aacschroeder33 chicago get away
excellent location for seeing all of the things that downtown Chicago offers. We would recommend staying here.
August 12, 2014
Rated 2 out of 5 by CDB584 Unclean environment
Upon entering my room, there was a foul odor. Although unpleasant, I thought that maybe running the air-conditioning would take care of the smell. I quickly forgot about the smell when I realized that BOTH of my beds had unclean sheets. When I say unclean, they were marked, dirtied and disgusting. This was evident in the bedskirt and the flat sheet. I immediately called down to the front desk to have the problem taken care of. The housekeeping manager came up to my room and said that the problem would be taken care of while I was gone. I was running late for a concert, so I had to leave immediately. Imagine my surprise when the sheets that were replaced were just LESS DIRTY and not fully clean. I was disgusted and this made me feel like the whole room was unclean. I'm actually upset that I spent $320 to stay in a dirty room. I figured that in order to avoid confrontation, I would write this review to corporate considering I already reached out to the front desk and the head of house keeping once during my stay. I took pictures of the unclean sheets if anybody is interested in seeing this. Unless Sheraton makes this horrible experience right for me, I will never stay at another property again. I am very disappointed, and more importantly, disgusted that I had to sleep in that condition.
July 15, 2014
Rated 4 out of 5 by Mikey711 location, location
If location in Chicago is important, meaning close to shopping, restaurants, entertainment, this is the spot. Subsequently it is a busy hotel, the lobby is often noisy, the parking expensive. But t's a comfortable hotel with all the amenities, if you like being in a big loud city.
August 9, 2014
Rated 4 out of 5 by GirlyGirl Good Proximity
Enjoyed a short walk to the American Girl Store at the Water Tower.
August 11, 2014
Rated 5 out of 5 by JHA73 Location makes hotel a winner.
Wonderful opportunity for shopping and eating around every corner. One block off Micihigan Ave. Quiet setting. Attentive staff. Small hotel with comfortable rooms.
July 11, 2014
Rated 5 out of 5 by TNCardsFan GREAT STAY
This property is the reason we became SPG members. I booked it because of location and price. My wife, 2 year old daughter and I were in town for a Cardinals-Cubs baseball game and wanted to stay downtown for the rest of the stay. The staff was very cordial in assisting us. The room was very spacious. E-Leven was a great value for breakfast and lunch. Being able to walk to many of the destinations we wanted to see was of great value to us and train stations are only a couple of blocks away. We will definitely go back to this location when traveling to Chicago just based off of convenience, staff and value. Thank you so much for a great stay!
January 17, 2012
Rated 5 out of 5 by Emma10 Great Hotel
I just returned home after spending two nights at your Chicago location. The location was fabulous and the staff was wonderful! I want to mention Jocelyn, Dante, and Phillip. All were so friendly and went above and beyond for customer service. I would definitely recommend this hotel!!
May 13, 2014
Rated 5 out of 5 by agentmj Great location
This hotel's location is prime. Walking distance to Giordano's, Pizzeria Uno, Garrett's Popcorn, the trolley/bus to Navy Pier, Water Tower (American Girl, Lego Store, many others), and is one block from Michigan Avenue. Trader Joe's and a Starbuck's are basically next door (around the corner on Ontario). I recommend parking in the public parking around the corner on Ontario. It is much cheaper than the hotel parking.
June 30, 2014
Rated 3 out of 5 by jotravels Average Hotel - Great for Business Traveler in a god location
The hotel is located in a very convenient spot. Room was decent and staff was helpful. Unfortunately, I had a very inconsiderate neighbor that constantly slammed their door 10+ times a day! The hotel was sold out while I was there and wasn't able to switch rooms. Thankfully I was only there for business, so didn't have to spend much time in the room.
Also, the carpet had stains and the furniture looks like it needed updating. I have stayed at other Four Points and they were much cleaner and more updated looking.
July 31, 2014
Rated 5 out of 5 by BarbaraJ Nice Hotel Experience for Kids
The kids enjoyed the pool, and we had a nice spacious room. Good location for walking to most stores and restaurants. Nice hotel front desk staff!
August 8, 2014
Rated 5 out of 5 by Mobilehobo A perfect compliment to a fine vacation
The staff (not limited to); the desk clerk (Sedalia) and the bellman (Dante) whose names I still remember, and even the maids were all above average in friendliness. They were knowledgeable about the local area and helpful to the point of opening a bottle of wine for us. And although being friendly and thorough never became intrusive or less than professional.
August 5, 2014
Rated 4 out of 5 by DLev Great location for visiting the city!
Staff was accommodating and friendly. Loved the green option for room service to allow for more points acquired. Breakfast was a nice option as well. Would definitely stay here again and recommend to others!
August 6, 2014
Rated 5 out of 5 by JFMaxx Chicago in Jume
The Hotel is very nice but doesn't have food or a bar but that was ok with us because this time we were only there one night this time. We always stay here when staying in Chicago. Good location. Many restaurants and a lot of shopping in the area. Walking distance to Navy Pier and Chicago River. Only complaint is parking is too expensive
June 29, 2014
Rated 2 out of 5 by nike3796 Did not honor my reservation
I reserved a suite and had confirmation but when I went to check in, it was not available. The staff was very nice and tried to be accomodating but I ordered a suite and had reservation confirmation but they just completely botched it. Would definitely stay somewhere else.
August 4, 2014
Rated 5 out of 5 by Tomdam34 Repeat Customer
This was our 2nd stay at this particular hotel, and our experience was great, just like the last time.
August 5, 2014
Rated 5 out of 5 by Trish123 Excellent location & friendly.
This is our third time staying at the Four Points Magnificent Mile location & have never been disappointed. Would always be our choice.
August 4, 2014
Rated 5 out of 5 by pat78 Great Staff
Mary Orlando is fantastic.
August 5, 2014
Rated 3 out of 5 by NHCustomer1 Disappointing checkin for prepaid stay!!!
After prepaying for this stay with a Southwest vacation package and calling to confirm my room a week before, I was disappointed upon arrival to find that we would be getting a different room and there was nothing that could be done as the hotel was sold out. I guess since they had my money for several months before they didn't care about my reservation and gave my room to some other guest. Comping one nights parking didn't compensate for this! I also never received any type of welcome gift for my rewards membership as promised??? I'll need to rethink staying here again especially with so many other nearby options available!
July 7, 2014