Rated 5 out of 5 by LoLo50 Great weekend
We had a great time in Chicago this past weekend, everyone at the Four Points were fabulous. The only problem was there was no hairdryer in our room and we had to call for one. Overall it was a great place to stay for the price.
July 15, 2014
Rated 5 out of 5 by Avoye Great location, excellent staff
We stayed at this hotel for my bachelorette party, and had a great time! The location was perfect for shopping, food and heading to Navy Pier. All the staff were very friendly and helpful. It was easy to get a cab to the train station when we left.
July 14, 2014
Rated 1 out of 5 by MJD01 awful
Desk clerk chatting away while I waited to check in at 10 pm at night. Room was infested with flying insects and sticky carpets. What a dump
July 13, 2014
Rated 5 out of 5 by TNCardsFan GREAT STAY
This property is the reason we became SPG members. I booked it because of location and price. My wife, 2 year old daughter and I were in town for a Cardinals-Cubs baseball game and wanted to stay downtown for the rest of the stay. The staff was very cordial in assisting us. The room was very spacious. E-Leven was a great value for breakfast and lunch. Being able to walk to many of the destinations we wanted to see was of great value to us and train stations are only a couple of blocks away. We will definitely go back to this location when traveling to Chicago just based off of convenience, staff and value. Thank you so much for a great stay!
January 17, 2012
Rated 4 out of 5 by CR77 Comfortable
Great stay for business travel. Lots of shopping and restaurants in the area and walking distance to Navy Pier and the lake shore.
July 11, 2014
Rated 4 out of 5 by Djg88 Bucket List Trip to Chicago
My mother-in-law has always been a baseball fan and wanted to see Wrigley Field and visit Chicago. We chose to stay at the Sheraton Four Points for our visit and with the expert advice of Phillip Kendrick, doorman and concierge extraordinaire, we were able to get the most from our short visit. Phillip was always available and was anticipatory of our needs without us even having to ask. He made dining, sightseeing, shopping and transportation recommendations that exceeded our expectations and added value to our vacation.
June 30, 2014
Rated 5 out of 5 by IctLady Great Hotel
The staff was exceptional and took care to make our stay very enjoyable. Loved the location and would definitely recommend to others as well as stay here again.
July 8, 2014
Rated 5 out of 5 by JohnandJennifer Perfect in So Many Ways ....
After researching hotels in or near downtown Chicago, Four Points by Sheraton checked all of our boxes, and it didn't disappoint. The location is perfect - within walking distance of the Magnificent Mile and its popular locations. The hotel is clean and comfortable - our room a welcome sight at the end of a long day of shopping and sightseeing. The kids loved the indoor pool, and the staff is friendly and helpful. We would recommend this hotel to any family looking for a great place to stay!
June 30, 2014
Rated 5 out of 5 by Crutch Home
We keep coming back. Francis at the front desk and the rest of the staff always make us feel we are home.
July 7, 2014
Rated 5 out of 5 by polishgal Just like home
comfortable bed, clean and spacious room, convenience of fridge and microwave, great restaurants in same building
July 7, 2014
Rated 5 out of 5 by tennismom22 Very Nice- Great Staff!
The staff was very nice upon check in- The hotel was clean.
July 7, 2014
Rated 4 out of 5 by Gary4 Great Location
Close to everything, friendly staff, easy in and out on the parking garage, close to highway. Needs shades that close but rooms very large.
July 6, 2014
Rated 4 out of 5 by AlbertPhilly Great Customer Service
I've stayed at a lot of SPG hotels and they all have been very helpful, but the staff at the Four Points Sheraton are on top of their game!
I made a careless mistake of booking my room at the wrong rate, but Rachel Chambers on the night staff helped me figure out a solution. The entire time she had a great smile on her face and really worked to resolve the issue. All the staff had a genuine smile on their face the whole time they were helping me and I could not have asked for better assistance. Even the attendees at the door were fantastic.
The only thing is that the temperature is harder to control in the room and there is only one entrance for the hotel (which requires you to walk around the entire block to get to).
June 22, 2014
Rated 5 out of 5 by MO13 Wonderful stay!
The staff was extremely helpful and very pleasant. The location is right on-close to WaterTower Place and other attractions. The room was very comfortable and the indoor pool was enjoyed immensely.
November 18, 2012
Rated 5 out of 5 by Cesar Great hotel
Everything went great at this place. I highly recommend it and will be back here next time I am in Chicago. Excellent value and superb staff
March 25, 2012
Rated 4 out of 5 by AndrewBrooklyn Nice, average hotel
Nice, average hotel. Nothing special and nothing bad. Just I would just expect a little bit bigger room.
July 4, 2014
Rated 4 out of 5 by jliu31 Great location
This hotel is in a great location, close to all the shops and restaurants on Michigan Avenue. The rooms themselves are also much larger than what you would typically get in downtown Chicago. Overall, I had a great stay!
June 30, 2014
Rated 5 out of 5 by TerriG COMFORTABLE STAY
Planned a girls getaway for a long weekend. Room was very comfortable and the staff was friendly and helpful.
June 30, 2014
Rated 3 out of 5 by CJ07 disappointed
meal service for 2 (breakfast) was clumsy affair for a room with one chair. I expected a table would be wheeled in so one person could sit on the bed and the other in the chair. As it was, 1 sat at the desk and the other held plate in hand while perched on the bed. --The coffee pot leaked water, pouring water from the seam out onto the table, floor and my foot.-- The towels were crunchy.
June 23, 2014
Rated 3 out of 5 by devil2dore Decent hotel for the price
This is a no frills hotel. Not much in the way of amenities, but the bed is comfortable and the bathrooms were clean.
June 25, 2014
Rated 5 out of 5 by jen0525 Amazing hotel
Outstanding experience! We received an email on the way there that the hotel was experiencing a problem with hot water. The staff and management went out of their way to make our stay good and accomodate us for this problem. Truly a great experience. I would recommend this hotel to anyone
April 14, 2014
Rated 4 out of 5 by Doc77 Upgrade wasn't offered
When we checked in and asked for upgrade, without looking we were told "we already upgraded you". We have stayed here many times, and the room we were in was not an upgrade, but a comfortable room. There was a loud party on our floor at 2am and when I called the desk, someone came up right away to quiet things down. The coffe sign in the lobby said "6am-9am", but the coffee was not ready till 6:30, then the regular was gone and not re-filled at 7am.
March 2, 2012
Rated 5 out of 5 by CPGrant Great Staff/Great Location
The staff at this location is beyond great. The front desk was very accommodating to us and very personable. Philip, the bellman, worked really hard to get a cab for the 6 of us on a busy Saturday morning. This location also has one of the best fitness rooms we've seen in a long time. The location couldn't be in a better place. We stayed at this location 2 nights and went to another hotel on the 3rd night....wished we would've stayed at Four Points:-)
July 16, 2013
Rated 1 out of 5 by Hotelguest2014 Easily the worst hotel stay of my life
When I arrived the front desk was unwilling to honor my AAA membership. Suggested I cancel my reservation and come back later to check in and get a new reservation (and of course forfeit one day stay fees).
I tried to get a manager but was told they would just say the same thing. I gave up and checked in.
I later called Sheraton corporate for help and they tried to help but said it was up to the hotel to take care of me. They opened up a case with the hotel GM and a few days later I received an email stating that they were going to get in touch with me. That was several weeks ago.
Additionally my room was quite dirty (the carpet was disgusting).
I have never before in all my years as a business traveler been so poorly treated.
The last time I checked ,if it wasn't for your customers you would have no business. You might want to give that some consideration.
I suggest you consider another hotel when you stay in Chicago. If you have any issues you will obviously not get resolution.
The good news is there are many other options.
I will state though, that the bellman and the engineering staff were totally great! If only they were in charge.
March 12, 2014
Rated 5 out of 5 by Jay36 Chicago June 2014 stay at 4 Points
Excellent hotel and just off Magnificent Mile! The staff was excellent and alsways responsive! Thank you Rachel at front desk for your invaluable help!
June 16, 2014
Rated 5 out of 5 by Greg912 Pleasantly Surprised
My room was more spacious, comfortable,and cleaner than expected, or what I perceived from the online pictures. The staff was friendly, and helpful. The location was awesome; it was next to some fine dining(Lawry's), and a block away from "The Mag Mile". Once again the staff = the front desk, doorman, room cleaners, maintenance, etc.; they were A++
January 4, 2012
Rated 3 out of 5 by GWT1954 4 Pts Chicago
I stayed here before, so I am familiar with this hotel. My issue on this trip was that the bath room (# 7321) smelled like mold.
I tried to figure out where it emitting from but couldn't. My stay was short and the other hotels were fully booked because of other conventions. So I stayed there and keep the bathroom door closed when not using it.
September 24, 2012
Rated 4 out of 5 by Steven77 great location just off michigan ave
Had a very enjoyable 3 night stay when in Chicago to see a concert. Great bell staff - very friendly, good customer service and helpful. indoor pool and jacuzzi was nice. Nothing popped about the property as exceptional but very good value and location. Super convenient to walk 75' to Trader Joes for wine and snacks.
December 4, 2012
Rated 5 out of 5 by LakeLover3 Bell Stand excellence
We needed to leave our luggage for a few hours. Both leaving and picking up were positive interactions with fun banters. Not an area that is usually memorable, but these two guys were quick to see our needs "you had that look" and respond.
January 26, 2014
Rated 5 out of 5 by DD59 This hotel goes beyond greatness
The staff at The Four Points Sheraton Magnificent Mile went above and beyond the call of duty to help me and my family upon our arrival, our stay, and our departure. I cannot thank thank them enough for their kindness and thoughtfulness. Our room was immaculate and the whole hotel was exceptional.
January 30, 2013