Four Points by Sheraton

Four Points by Sheraton Chicago Downtown/Magnificent Mile

  • 630 N. Rush Street
  • Chicago,
  • Illinois
  • 60611
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older to reserve a room.

Rated 4.1 out of 5 by 243 reviewers.
Rated 5 out of 5 by June stay We would highly recommend this hotel. We arrived way earlier than check-in time and sent us to the fourth floor business center for my husband to rest. (he has a bad back and can not walk far) I was going in search of the outdoor lounge and ran into an employee who insisted on showing me in person. I was talking about my husband and the pain he was in. She asked my name, called housekeeping and within a 1/2 hour our room was ready. Little did i know she was the General Manager. Thank you so much for being concerned about my husband's welfare. We had an awesome time at the cubs game because of you and your staff. July 1, 2014
Rated 5 out of 5 by Very Nice! Excellent location between Michigan Avenue and State Street shopping. Check-in was quick and staff was friendly. Rooms were large and well appointed. Great stay. August 23, 2014
Rated 5 out of 5 by Perfect Perfect location; right in the center of all the shopping that Chicago has to offer. The room was very comfortable and the staff was just delightful!! August 23, 2014
Rated 3 out of 5 by Chicago downtown 4 seasons Great location and happy for being lucky to get a room (I was told they were sold out due to a convention). Everything good an in order as usual with Sheraton hotels!! :) November 1, 2012
Rated 5 out of 5 by Great Location This Four Points is located in the heart of what is happening in Chicago! The staff was very friendly and helpful and the room and facilities were excellent. September 3, 2012
Rated 5 out of 5 by Very nice hotel and great location Four points Sheraton s my preferred hotel to stay at in Chicago. The location is great, the facility is clean and the rooms are spacious and comfortable. August 2, 2012
Rated 5 out of 5 by Anniversary gift Special thanks to Dee for sending us a complimentary bottle of wine for our anniversary. IT was a very nice touch and nice gesture. December 31, 2013
Rated 5 out of 5 by Staff We arrived at 11:00 AM. Staff was friendly and well informed. Rooms were great I will definately stay here the next time I am in Chicago. May 8, 2012
Rated 5 out of 5 by Super great location and friendly staff! Loved this hotel! Great loctation for our needs. Parking was great (heated garage!). Would stay here again! Super friendly staff! November 27, 2012
Rated 5 out of 5 by Great Hotel in Chicago Room was a great size with a couch. Location was perfect, close to many restaurants & bars, close to subway line to Wrigley & Chisox, close to shopping & points of interest. Staff was very helpful with baggage also with restaurant advice, e.g. late night eating August 20, 2014
Rated 3 out of 5 by Nothing more than a room The Staff is really nice. The hotel is not bad, but it's just a hotel nothing more than a room to sleep in. June 2, 2012
Rated 5 out of 5 by comfortable The room and beds were very comfortable and the balcony was stunning. January 17, 2013
Rated 1 out of 5 A huge disappointment Made reservations a couple of months in advance for 2 joining rooms to ensure all teenagers had their own bed. Called 2 days prior to trip to confirm. Told everything was ready for us. When we arrived, the hotel did not have joining rooms. We were on the same floor but numerous rooms apart so our family was separated. Check in clerk said she would refund $100 per room per night for the inconvenience. When we checked out there was only a $50 per room credit (which I only got a total of $34 of because they said the taxes are very high in Chicago!) Reservations are apparently made by people in another city. Hotel said reservation people do not know what the hotel can really offer and should not make unrealistic promises. Room had burned out lighbulbs and was very dimly lit. Shampoos and lotions in bathroom were not sealed and were only half full. Hotel advertises free bottled water in each room. For a family of five we were given 2 free bottled waters! In all fairness, the second night of our stay, the hotel did move us to joining rooms that we were originally promised. They told us the first night of our stay, the hotel was sold out. My suggestion is to not stay at this hotel at all or stay druing an "off itme" so the hotel can live up to it's promises. September 17, 2012
Rated 1 out of 5 by Classic Bait & Switch I booked and confirmed two rooms well in advance of our trip specifying TWO DOUBLE BEDS in each room. Upon arrival, I was told there was "nothing like this available" and that my guests and I were "assigned" rooms with a king and hide-a-bed. I was traveling with three other gentlemen (prospective clients, no less) who had already graciously agreed to share rooms to lessen costs. Just imagine how embarrassing it was to tell them they would now need to actually sleep together, in the SAME BED? Oh, or flip a coin to see who slept on a sofa foldout? Needless to say, this issue has hung over our relationship since then. The management were extremely rude (repeatedly hanging up on my travel rep) while she and I worked for two hours straight over the phone to find other accommodations that met our needs. Naturally, with two huge conventions and a major sporting event in town, there were none to be had on such short notice. Therefore, my guests and I had no choice but to stay with our room! Classic bait & switch. Sheraton stubbornly maintains that we were "accommodated"—but actually, it was me and my guests who were "accommodating" Sheraton. Bottom line, if I knew there was no guarantee of receiving what I required, I would have booked elsewhere. Sheraton were rude, unbending, unsympathetic and uncaring—everything you want in a hotel, eh? Never again. February 27, 2013
Rated 5 out of 5 by Excellent The only thing lacking was regular decaf tea. they had all kinds of flavored teas. August 21, 2014
Rated 4 out of 5 by Good Location Love this hotel for it's central location. If I we were going to live in the city, I'd want to be on this block, everything we wanted was within two blocks. From the bus stop on Michigan Ave, to Crate & Barrel, Starbucks, Trader Joe's, Uno's and SuCasa. August 18, 2014
Rated 3 out of 5 by Average Hotel - Great for Business Traveler in a god location The hotel is located in a very convenient spot. Room was decent and staff was helpful. Unfortunately, I had a very inconsiderate neighbor that constantly slammed their door 10+ times a day! The hotel was sold out while I was there and wasn't able to switch rooms. Thankfully I was only there for business, so didn't have to spend much time in the room. Also, the carpet had stains and the furniture looks like it needed updating. I have stayed at other Four Points and they were much cleaner and more updated looking. July 31, 2014
Rated 4 out of 5 by Great Location hotel is within walking distance of many attractions. *attached parking garage was convenient but hotel policy for parking was not explained when checking in and when we asked about the cost and exit/re-entry policy, the ticket provided didnot open gate for exit each time we left! We had to push help button and wait for gate to raise without a human response - annoying! *rooms were clean and adequate for 4 adults (2 double beds and pull out couch). *front desk staff didnot acknowledge our gold membership at any time during our visit and were not always helpful when asked directions. *Appreciated Eleaven restaurant being on site for breakfast and lunch. October 24, 2012
Rated 5 out of 5 by Excellent Stay this is an excellent hotel in and excellent location. August 19, 2014
Rated 5 out of 5 by Excellant Choice for our stay Very pleased on all regards. Perfect location, friendly staff, great rates. Thank you! August 18, 2014
Rated 4 out of 5 by good location, had everything we needed Great location for the availability and price. We were pretty happy with everything except that our pull out couch/bed was broken and horribly uncomfortable. Other than that, everything was great. August 15, 2014
Rated 4 out of 5 by FORU POINTS, Chicago This was my first experience with a Four Points and for a very late arrival the staff greeted me promptly and made sure my needs were met. The only room for improvement was getting a cab to transfer hotels. Cabs are not lined up and the "bell person" literally had to flag them down in the street! Other than that for the one night is was a nice stay. August 10, 2014
Rated 5 out of 5 by Lovely, comfortable stay! We stayed at the hotel one weekend in July when we were in Chicago for a wedding. The rooms were clean, bright, and cheery, and the beds were very comfortable. The hotel is located right in the heart of the city, so it is an easy walk to shopping, restaurants, museums, and the lake. The hotel staff were friendly and helpful, and the doorman was great, always greeting us with a beautiful smile and warm wishes for a good time. I wouldn't hesitate to recommend this hotel, and I am looking forward to returning myself sometime soon. July 21, 2014
Rated 4 out of 5 by location, location If location in Chicago is important, meaning close to shopping, restaurants, entertainment, this is the spot. Subsequently it is a busy hotel, the lobby is often noisy, the parking expensive. But t's a comfortable hotel with all the amenities, if you like being in a big loud city. August 9, 2014
Rated 5 out of 5 by A perfect compliment to a fine vacation The staff (not limited to); the desk clerk (Sedalia) and the bellman (Dante) whose names I still remember, and even the maids were all above average in friendliness. They were knowledgeable about the local area and helpful to the point of opening a bottle of wine for us. And although being friendly and thorough never became intrusive or less than professional. August 5, 2014
Rated 4 out of 5 by chicago get away excellent location for seeing all of the things that downtown Chicago offers. We would recommend staying here. August 12, 2014
Rated 4 out of 5 by Good Proximity Enjoyed a short walk to the American Girl Store at the Water Tower. August 11, 2014
Rated 4 out of 5 by Great Customer Service I've stayed at a lot of SPG hotels and they all have been very helpful, but the staff at the Four Points Sheraton are on top of their game! I made a careless mistake of booking my room at the wrong rate, but Rachel Chambers on the night staff helped me figure out a solution. The entire time she had a great smile on her face and really worked to resolve the issue. All the staff had a genuine smile on their face the whole time they were helping me and I could not have asked for better assistance. Even the attendees at the door were fantastic. The only thing is that the temperature is harder to control in the room and there is only one entrance for the hotel (which requires you to walk around the entire block to get to). June 22, 2014
Rated 5 out of 5 by Nice Hotel Experience for Kids The kids enjoyed the pool, and we had a nice spacious room. Good location for walking to most stores and restaurants. Nice hotel front desk staff! August 8, 2014
Rated 2 out of 5 by Did not honor my reservation I reserved a suite and had confirmation but when I went to check in, it was not available. The staff was very nice and tried to be accomodating but I ordered a suite and had reservation confirmation but they just completely botched it. Would definitely stay somewhere else. August 4, 2014
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