Rated 5 out of 5 by Blissful Great Location, Clean
We stayed here for New Years Eve as it is in the Rush Street area. Great location, within walking distance to many restaurants, music venues, and shopping.
The room was comfortable, spacious, and was very clean. The bedding and mattress were so comfortable! I love the Four Points pillows!
Since we stayed on the biggest party night of the year, I was pleasantly surprised the hotel was so quiet even though it appeared to be sold out.
March 6, 2014
Rated 3 out of 5 by doctorphoto Surprised !
No housekeeping service provided. Though I displayed my agreement with the Green Program, I expected the bed to be made and wastebaskets emptied, sinks, tub and toilet cleaned. Not to be ! Why didn't I call for service you ask? Because I was out of the room from 8 AM until midnight on business. At midnight all I wanted was to get to sleep for a busy next day.
March 24, 2014
Rated 1 out of 5 by DrSAH DIRTY, RUDE
I stayed 1 night at this hotel. The comforter had chocolate smeared all over it, and when I asked for a new comforter, the staff was very rude to me. They said they would be unable to give me a new comforter because their policy says they cant. Instead they would move us and make us pack all of luggage to a similar or worse room at 12 at night. To compensate, they offered breakfast...Couldn't believe how rude they were and how dusty and dirty the room was despite having a relatively empty hotel.
February 5, 2014
Rated 3 out of 5 by Brad1000000 Typical Four Points but Great Location
+Full service hotel located just off Michigan Avenue in great location
+Two restaurants in hotel; Platinum perk includes $10 giftcard for breakfast at Eleven
+Bellman very friendly and helpful
+Trader Joes in building; can park for 90 minutes with validation
+Microwave and fridge in room (might be deluxe rooms only?)
+Lots of meeting space
+Convenient, very secure in-building parking
-Front desk staff not too friendly, didn't really care that I was staying there
-Room comfortable but sparsely furnished
-Parking is $50; few cheaper options nearby (parking meters run from 8AM to midnight)
-Hallways very noisy (could hear conversations all night long as other guests returned to rooms)
All-in-all I was happy with the stay for the price paid (under c-note), and this property is usually the most reasonably priced of the downtown starwood brands. I would stay again.
March 18, 2014
Rated 5 out of 5 by AgnesJulie59 Best location in Chicago!!!
The desk staff and Door Attendants were so helpful!! They hailed us taxi's and helped with smiles on!! Coffee in lobby in the am was great!! Perfect location for exploring the Magnificent Mile!!
April 3, 2014
Rated 2 out of 5 by DelToro2434 Mold and carpet damage in both rooms
The rooms would have rated a 4 with the exception of the carpet and the moldy door jams likely from water damage? the carpet was loose and wrinkled in both of our rooms and with small children, we were nervous about letting them down on the floor.
the bell man was great - a call ahead to confirm adjoining rooms turned out to be a waste of time as when we arrived they contradicted what we were told on the phone 30 minutes earlier but we did get next door room.
I LOVE WESTIN AND SPG - THIS WAS AN EXCEPTION TO THE NORM
July 27, 2012
Rated 5 out of 5 by polishgal Special room
Every time I stay at 4pts on Rush in Chicago the room is always comfy but this time I was put in a room with a whirlpool tub, chaise lounge, king bed. and upholstered chair . I didn't ask for this room guess I just got lucky, Very nice
March 29, 2014
Rated 3 out of 5 by Dave1983 Weekend trip
Good location for downtown but staff didn't give entire "Shopping Package" items and when we asked for it they only gave us part of it. Parking garage was a pain, didn't work, signage for assistance was poor.
March 31, 2014
Rated 3 out of 5 by jackie44 this hotel was in a good location
the overall stay was ok. the staff needed to be more friendly and happy. when we got there we had to wait for our room. so they gave us 2 extra meal vouchers so that was ok. when we got to the room the air condition smelled like a cat was in there. so we had to move. the rooms were ok but needed updating.. beds were a little hard. the parking garage was a little high in price for staying there. pool, hot tub and fitness center was kept up. pool is only 3 ft deep good for kids and need to be little deeper for adults
August 22, 2012
Rated 5 out of 5 by joe2411964 Excellent Location
Overall: the hotel staff and property outscored the luxury brand hotels.
We stay in Chicago at least three times a year. This was our first stay with a 4 points Property as we tend to gravitate to the luxury brand hotels with suites but have grown tired of being nickel and dimed.
Location: Excellent, steps from the best of the Magnificent Mile; South of Water Tower, between Nordstrom + Nordstrom Rack, Apple Store, Coach, Joe's Steak & Stone Crab, Texas De Brazil, Uno Pizza.
Price: we booked 2 rooms for 1/2 the price of a regular room at a luxury hotel. Excellent value here!
Large Rooms; couch, coffee table, desk, fridge, microwave and sitting bench with room to spread out. We ate in one night with Pizza from across the street because the wait time was over 1 hour.
FREE: Bottles of water, in room WI FI. Who doesn’t have electronics?
Clean; the bathrooms are very clean and updated with granite counters. Rooms are really cleaned each day not just a change of towels and beds made. Hallways, elevators and even garage is CLEAN.
Parking: park on 4th floor with easy access to our room was on the 8th floor. No waiting for the valet!
Front desk will validate to reduce price by $10 a day.
Staff: very friendly; everyone makes eye contact and exchanges pleasantries.
Pool. Not many downtown hotels have a pool and this one is nice.
Little things: the hallways were decorated with little Santa figures. Lobby is cozy.
BAD: We booked far in advance and requested adjoining rooms (with conformation from management of our request) only to be told when we arrived the rooms reserved for us were on different floors. We have children. Yes, they were able to change it but couldn’t provide the adjoining door.
Needs Improvement: Nitpicky? Yes but demonstrates everything else is well covered. We noticed the white bed skirts in the rooms had marks on them; likely from suitcases.
Towels: clean but one was falling apart.
Lobby fireplace was never turned on despite being cold outside.
Lobby coffee was empty at 9am on Sunday. Room coffee is awful but usually is even at the best hotels.
Plastic cups vs glass: we want both.
Breakfast restaurant: staff member outside front door smoking. Out of orange juice and several other items to the point where we asked what they did have to serve. Very loud music for morning. Though, what we ordered was good and the place was clean.
December 31, 2012
Rated 5 out of 5 by KT20 Perfect location
Would like to thank the hotel for all their help in planning a family trip for 50 people we were pleased with hotel. I would like to thank Holly and Megan who work with groups for their help. We would choose you again. Only request would be to get a hot tub. The location is very convenient to all downtown activities.
March 20, 2014
Rated 5 out of 5 by Crutch Great Staff/Service
We stay at this hotel up to five times a year. On Saturday (1-12-13) we walked in the door and there is Francis with a smile to say hello to us by name and welcome back. At the front door Philip is the best in town. He always has a hug for my wife and welcome back to us both. We would stay more often, but the hotel is busy and most of our stays are last minute. I hope the GM lets these great people know how much we appreciate there service and friendliness. When we walk in, it is like coming home!
Bob and Tyra
January 14, 2013
Rated 3 out of 5 by Pionke Disappointed
Unfortunately, our stay was not what I had planned. I had took my granddaughter and daughter to Four Points in Chicago for the deluxe American Girl adventure. The staff, other then the wonderful door man, seemed constantly busy and distracted whenever I was at the front desk. I booked the deluxe AG package and they tried to tell me I did not. I had to show them the reservation on my iPhone to confirm. They then gave us what came with that package. The refrigerator on the lowest setting still froze the items in there, fruit was a loss. There was a large water spot on the ceiling above one of the beds, there was shower gel put in the shampoo dispenser, and the American Girls' movies/channel never did work. I called the front desk twice about this and was told someone would be right up. By 9:30pm no one shown up. I put a do not disturb sign on the door at 9:30, for fear they would show up hours later and my young granddaughter would already be asleep. This was a disappointment to her. I travel once a month for business wit the theatre and have always been happy with Sheraton, but this time I was let down.
March 28, 2014
Rated 5 out of 5 by aej380 Consistent Excellene
I stay at this property at least 6 nights a month. Very welcoming, clean, great neighborhood. Virtually every member of staff is friendly and helpful.
March 28, 2014
Rated 4 out of 5 by John63 Family Weekend
Thsi hotel is in an ideal location if you want to do some shoppping on Michigan Ave. Our family of four, kids ages 13 and 6 came up for a quick get away, and were pleasantly surprised with how convenient the hotel was. We were able to do some shopping, eating out, swimming, and just relaxing. The pool was pretty busy. We parked our car at a garage 1 block away for $39 per 24 hours, and left it parked our entire visit. The hotel does offer parking with in and our priveleges. The staff was friendly.
January 8, 2013
Rated 5 out of 5 by milkchug One of the best locations in Chicago
I stay here for business meetings often not only because of the great price but because of its location. Its directly over a Trader Joes one block from the Mag Mile. So I can get a single banana and some bottled water (in addition to the free ones from the room) and work without worrying about its overall location. Front desk could use some work (had an unpleasant discussion regarding late checkout benefits) but for the price when compared to other hotels directly nearby, its a very good deal.
October 23, 2011
Rated 5 out of 5 by Michele17 Impeccable Service
The hotel exceeded my expectations. Great location, wonderful staff, and comfortable accommodations. The front desk service was excellent and personable. The front door staff was great at hailing taxis. Couldn't ask for a better Chicago experience.
March 17, 2014
Rated 4 out of 5 by Brad1000000 Great value in winter months
You can generally book this hotel on slow nights January through March for around $100, including parking in their garage--even Mon-Fri. The same hotel is double if not more in the summer months. Great location for the $$s, and you can walk or take Metro to anywhere from here. It is getting a little worn, and amenities are limited, but it is still very nice for a Four Points property. Platinum offered $10 for breakfast in adjacent bagel restaurant, which was very nice.
February 19, 2013
Rated 4 out of 5 by lhp10 great location
We stayed here for 3 nights on starpoints. i did try to get and upgrade as a gold member of SPG but was told upon checkin that the hotel was full and there were not any upgrades available(It did not seem very busy).Hotel is not fancy but was very clean and comfortable. The location was excellent-we were able to walk everywhere went. I wish the lobby had a little more seating and maybe a lounge. Other than that, our stay was great and we would recommend this hotel.
September 17, 2013
Rated 3 out of 5 by ColumbusWayne Great Location
I must admit my review is impacted from a stay at a different Sheraton the night before this one. Hotel was nice and perfectly sufficient, but I must say compared to the other Sheraton, this hotel was not nearly as nice. Again, the hotel was great, but compared to Sheraton's standards I would just have to say it's just average. The pool was nice, and there appears to have been a hot tub at one point. It has, however, been covered by a wood enclosure.
November 28, 2013
Rated 3 out of 5 by chicagofirefan1 location is the great
on the first day would have like to change hotels the staff at the front desk were horrible. knowing we were from out of state could have been more helpful no breakfast coupons and no tickets for the shedds. In the morning the staff was great directed us how to get from point a to point b and gave us the stuff the night shift should have gaven us. well the manager was on break and take our stuff with him or her on break. also please do not heat your pool in june
June 24, 2012
Rated 2 out of 5 by JH1966 VIP???
I booked this hotel because I'm an SPG member who's supposed to get a VIP treatment from this hotel. The room didn't look like any different from the $60 room that we stayed at a couple of months ago. We were 6 (my husband & i with 4 kids) but we were only provided with 3 towels (low quality ones that my daughter got itchy after using it). There was a microwave but no plates or silverware only 2 wooden stirs for the coffee.
November 29, 2013
Rated 3 out of 5 by ml190 Disappointed...
This was our first stay at this hotel, and we were really hoping to like it. The location is good, and the price is right, but, we were truly underwhelmed.
The front desk staff, while not truly unfriendly, gave the impression that they had better things to do than check us in. There was no mention of SPG status, which I always note at Starwood hotels, even other Four Points.
Our bathroom had an unpleasant odor, and there was hair left in the tub, which was a real turnoff. The room was kind of "dumpy" looking, just in general, it looked like it needed a facelift.
All that said, we could have been OK with the stay, but a bachelorette group down the hall was allowed to keep their loud partying going until 3:45 am before hotel staff did something about it.
Overall, this was a very disappointing visit and we will not be planning to return.
March 25, 2013
Rated 5 out of 5 by R111 ALways the best for Chicago
4 Points Chicago is always the best in - best location - best staff - best beds - best breakfast!
March 16, 2014
Rated 4 out of 5 by traveler8 Friendly Staff, Good Location
The locations is nice; right off of Michigan Ave and close to Navy Pier and the lakefront path. The staff is friendly and the rooms are always clean.
The fitness center is a bit cramped, but it has all the basic cardio machines and free weights. The lakefront path is very close for runners.
I always request a room with windows facing the city. There are a portion of rooms where the window face a hallway on the other side of the hotel.
November 7, 2012
Rated 3 out of 5 by Linda999 Great location but don't come for American Girl Experience.
Hotel was good..... Location was great. We booked the American Girl Package to make the stay extra special for my daughter's 6th birthday.... The description of the package makes it seem much more personal than it is. There was no mention at the check-in until I asked to verify they had it correct....the doll bed, packaged cookies and milk chug bottle were in the room though. One channel runs the same American Girl Movie over & over.
July 29, 2012
Rated 5 out of 5 by Kibby 5 Stars for parking
Chicago hotel parking can be a nightmare, but Four Points Sheraton garage is attached to the hotel; is self-park; and allows in and out privileges.The extra fee for parking is a deal considering the flexibility and location, one short block off Michigan Ave.This enhanced our stay, as we had to pick up someone at the train station.The hotel itself is fantastic and beds very comfortable. Would be my first choice for staying again.
January 1, 2013
Rated 4 out of 5 by Blackstone Excellent hotel in downtown Chicago
Overall very good hotel, awesome location in downtown Chicago, staff very nice and helpful, gave us directions to local places to see and very good restaurants. Room was very nice and clean.
I would have rate it Excellent on the Overall but the hotel has no own parking, and the parking on the adjacent lot is very expensive.
Besides that, very good stay.
Very good rate for being right in downtown.
December 24, 2013
Rated 2 out of 5 by se1132 Staff needs some customer service training
The staff seemed less than thrilled to want to greet or serve us every time we were at the front desk. When we asked to check our bags while we went to lunch, it took a while for a bellman to show up and then he just argued with the front desk clerk about how he was on his break. From the time we checked in, until the time we checked out, I did not have one satisfacotry interaction with a staff member.
January 9, 2013
Rated 4 out of 5 by Awoll422 Nice hotel, good location
Very nice hotel in a great location. The beds were comfortable, we had a nice big balcony, and the room was relatively clean (did find some random objects under the bed though). I was disappointed to find out that the parking rate was $45 per night, but that is probably to be expected in Chicago. The biggest disappointment was finding out that the hottub was closed (something about new regulations).
February 19, 2013