Rated 5 out of 5 by NicD Great location
well appointed rooms; friendly and helpful staff; great location - 1 block from Michican avenue, 4 min walk to Grant subway station;
August 12, 2012
Rated 1 out of 5 by MJD01 awful
Desk clerk chatting away while I waited to check in at 10 pm at night. Room was infested with flying insects and sticky carpets. What a dump
July 13, 2014
Rated 3 out of 5 by Anonymous220 Not all that good
Stayed 8 nights. Great location. Early checkin. Staff could not accomodate (after promising) that 2nd room booked for friends coming two nights later and staying 6 days would be next to first one. Room cleaning was very very basic - dusty rooms, old stained carpets in some areas. Toileteries included one soap (I guess for handwashing), 1 shampoo and 1 conditioner. No body soap or body wash, well, unless you reuse the same soap.
No smiles from staff or hello from the doorman in 8 days. Actually a few rude conversations when they asked us to go and get an ID when the room key was not working. Really?
Seems like front office could not handle trip booked as multiple reservations very well. Room service came up several times and annoyed us to checkout. Once, they even ignored the sign on the door to not disturb. Knock knock, barge in.
Did not receive points for 9 x 250 points that I collected by denying room cleaning 9 times. The checkout lady promised she as updating it when I left, but they have not shown up after 10 days. Called Front Office manager who has not returned calls.
Promised 4pm checkout and asked to leave early at 2pm.
Very low score on professionalism. Watch out.
July 26, 2012
Rated 5 out of 5 by KMR1 Great location and experience, we will be back!
Sheraton Four Points on N. Rush Street is such a great location. The staff was just wonderful, pleasant and accommodating. We were looking for a comfortable, relaxing feel at home hotel in the middle of Chicago and I found it ! The beds and pillows were comfortable after a long day of shopping and see the sights! Our family enjoyed using the pool and workout facilities, a feature we were looking for in a Chicago hotel. The front desk was always helpful at any time and the front door staff was equally as good!!
We will be back soon !!!
April 7, 2014
Rated 4 out of 5 by CR77 Comfortable
Great stay for business travel. Lots of shopping and restaurants in the area and walking distance to Navy Pier and the lake shore.
July 11, 2014
Rated 3 out of 5 by CJ07 disappointed
meal service for 2 (breakfast) was clumsy affair for a room with one chair. I expected a table would be wheeled in so one person could sit on the bed and the other in the chair. As it was, 1 sat at the desk and the other held plate in hand while perched on the bed. --The coffee pot leaked water, pouring water from the seam out onto the table, floor and my foot.-- The towels were crunchy.
June 23, 2014
Rated 3 out of 5 by Tamidw77 A little disappointed
My family and I stayed at Four Points this week. The employees were extremely friendly and helpful and the location was outstanding. I was, however, disappointed in the cleanliness of the room. The carpets were stained, bedskirts were dirty and black. The bedding was very comfortable but the heating/cooling unit was so noisy, I did not sleep at all and had to keep the tv turned up. I was getting up and pushing the control door closed which would stop the loud rattling for about 20 mins! The shower had long black hairs in it also. The pool was much smaller thn it looked online and the hot tub was gone. We did have the most amazing pizza just down the road and an incredible location for the price. I don't think I would stay again though..:-(
April 5, 2013
Rated 5 out of 5 by IctLady Great Hotel
The staff was exceptional and took care to make our stay very enjoyable. Loved the location and would definitely recommend to others as well as stay here again.
July 8, 2014
Rated 5 out of 5 by Crutch Home
We keep coming back. Francis at the front desk and the rest of the staff always make us feel we are home.
July 7, 2014
Rated 4 out of 5 by Gary4 Great Location
Close to everything, friendly staff, easy in and out on the parking garage, close to highway. Needs shades that close but rooms very large.
July 6, 2014
Rated 5 out of 5 by polishgal Just like home
comfortable bed, clean and spacious room, convenience of fridge and microwave, great restaurants in same building
July 7, 2014
Rated 5 out of 5 by tennismom22 Very Nice- Great Staff!
The staff was very nice upon check in- The hotel was clean.
July 7, 2014
Rated 4 out of 5 by jliu31 Great location
This hotel is in a great location, close to all the shops and restaurants on Michigan Avenue. The rooms themselves are also much larger than what you would typically get in downtown Chicago. Overall, I had a great stay!
June 30, 2014
Rated 4 out of 5 by AndrewBrooklyn Nice, average hotel
Nice, average hotel. Nothing special and nothing bad. Just I would just expect a little bit bigger room.
July 4, 2014
Rated 2 out of 5 by DelToro2434 Mold and carpet damage in both rooms
The rooms would have rated a 4 with the exception of the carpet and the moldy door jams likely from water damage? the carpet was loose and wrinkled in both of our rooms and with small children, we were nervous about letting them down on the floor.
the bell man was great - a call ahead to confirm adjoining rooms turned out to be a waste of time as when we arrived they contradicted what we were told on the phone 30 minutes earlier but we did get next door room.
I LOVE WESTIN AND SPG - THIS WAS AN EXCEPTION TO THE NORM
July 27, 2012
Rated 5 out of 5 by RaeH Birthday weekend
I brought my mother to Chicago for the weekend to celebrate her birthday. I could not have asked for a better location, room or staff to accommodate my plans. From the first moment I called to find out how to get to the hotel until our last goodbyes - the staff was so welcoming, friendly and helpful.
The room itself was perfect - it was big enough for the two of us to settle in and fully relax after a long walk on the Magnificent Mile.
Mother was already talking about the return trip even before we checked out.
February 4, 2014
Rated 3 out of 5 by jackie44 this hotel was in a good location
the overall stay was ok. the staff needed to be more friendly and happy. when we got there we had to wait for our room. so they gave us 2 extra meal vouchers so that was ok. when we got to the room the air condition smelled like a cat was in there. so we had to move. the rooms were ok but needed updating.. beds were a little hard. the parking garage was a little high in price for staying there. pool, hot tub and fitness center was kept up. pool is only 3 ft deep good for kids and need to be little deeper for adults
August 22, 2012
Rated 5 out of 5 by joe2411964 Excellent Location
Overall: the hotel staff and property outscored the luxury brand hotels.
We stay in Chicago at least three times a year. This was our first stay with a 4 points Property as we tend to gravitate to the luxury brand hotels with suites but have grown tired of being nickel and dimed.
Location: Excellent, steps from the best of the Magnificent Mile; South of Water Tower, between Nordstrom + Nordstrom Rack, Apple Store, Coach, Joe's Steak & Stone Crab, Texas De Brazil, Uno Pizza.
Price: we booked 2 rooms for 1/2 the price of a regular room at a luxury hotel. Excellent value here!
Large Rooms; couch, coffee table, desk, fridge, microwave and sitting bench with room to spread out. We ate in one night with Pizza from across the street because the wait time was over 1 hour.
FREE: Bottles of water, in room WI FI. Who doesn’t have electronics?
Clean; the bathrooms are very clean and updated with granite counters. Rooms are really cleaned each day not just a change of towels and beds made. Hallways, elevators and even garage is CLEAN.
Parking: park on 4th floor with easy access to our room was on the 8th floor. No waiting for the valet!
Front desk will validate to reduce price by $10 a day.
Staff: very friendly; everyone makes eye contact and exchanges pleasantries.
Pool. Not many downtown hotels have a pool and this one is nice.
Little things: the hallways were decorated with little Santa figures. Lobby is cozy.
BAD: We booked far in advance and requested adjoining rooms (with conformation from management of our request) only to be told when we arrived the rooms reserved for us were on different floors. We have children. Yes, they were able to change it but couldn’t provide the adjoining door.
Needs Improvement: Nitpicky? Yes but demonstrates everything else is well covered. We noticed the white bed skirts in the rooms had marks on them; likely from suitcases.
Towels: clean but one was falling apart.
Lobby fireplace was never turned on despite being cold outside.
Lobby coffee was empty at 9am on Sunday. Room coffee is awful but usually is even at the best hotels.
Plastic cups vs glass: we want both.
Breakfast restaurant: staff member outside front door smoking. Out of orange juice and several other items to the point where we asked what they did have to serve. Very loud music for morning. Though, what we ordered was good and the place was clean.
December 31, 2012
Rated 5 out of 5 by TerriG COMFORTABLE STAY
Planned a girls getaway for a long weekend. Room was very comfortable and the staff was friendly and helpful.
June 30, 2014
Rated 5 out of 5 by Crutch Great Staff/Service
We stay at this hotel up to five times a year. On Saturday (1-12-13) we walked in the door and there is Francis with a smile to say hello to us by name and welcome back. At the front door Philip is the best in town. He always has a hug for my wife and welcome back to us both. We would stay more often, but the hotel is busy and most of our stays are last minute. I hope the GM lets these great people know how much we appreciate there service and friendliness. When we walk in, it is like coming home!
Bob and Tyra
January 14, 2013
Rated 1 out of 5 by DrSAH DIRTY, RUDE
I stayed 1 night at this hotel. The comforter had chocolate smeared all over it, and when I asked for a new comforter, the staff was very rude to me. They said they would be unable to give me a new comforter because their policy says they cant. Instead they would move us and make us pack all of luggage to a similar or worse room at 12 at night. To compensate, they offered breakfast...Couldn't believe how rude they were and how dusty and dirty the room was despite having a relatively empty hotel.
February 5, 2014
Rated 4 out of 5 by John63 Family Weekend
Thsi hotel is in an ideal location if you want to do some shoppping on Michigan Ave. Our family of four, kids ages 13 and 6 came up for a quick get away, and were pleasantly surprised with how convenient the hotel was. We were able to do some shopping, eating out, swimming, and just relaxing. The pool was pretty busy. We parked our car at a garage 1 block away for $39 per 24 hours, and left it parked our entire visit. The hotel does offer parking with in and our priveleges. The staff was friendly.
January 8, 2013
Rated 3 out of 5 by devil2dore Decent hotel for the price
This is a no frills hotel. Not much in the way of amenities, but the bed is comfortable and the bathrooms were clean.
June 25, 2014
Rated 5 out of 5 by milkchug One of the best locations in Chicago
I stay here for business meetings often not only because of the great price but because of its location. Its directly over a Trader Joes one block from the Mag Mile. So I can get a single banana and some bottled water (in addition to the free ones from the room) and work without worrying about its overall location. Front desk could use some work (had an unpleasant discussion regarding late checkout benefits) but for the price when compared to other hotels directly nearby, its a very good deal.
October 23, 2011
Rated 5 out of 5 by Jeanna Delivers Once Again
Have stayed at this Sheraton Four Points Chicago and chose this hotel again because of previous positive experience and was not disappointed. Staff were courteous from desk clerk to bellman and offered assistance getting cab and with luggage. Location one block off Michigan cannot be beat as hotel is close to everything without all the hustle and bustle of Michigan Avenue. Hotel has microwave and refrigerators in rooms and complimentary bottled water for SPG members.
March 9, 2014
Rated 5 out of 5 by Shawnie Awesome
I would recommend that everyone experience the stay at Four Points By Sheraton. The service was excellent and the beds are comfortable. The employees were very professional and assisted us with everything we needed in a timely manner. NO One had an attitude or acted as if they did not want to assist us. The employees greeted everyone with a smile!!
May 28, 2014
Rated 3 out of 5 by JohnHenryDoe Good location
Located in the heart of downtown. Close to a lot of things. Easy to get to from the airport. Just take the blue line to downtown and connect to the red line, walk a few blocks.
Hotel looks a little dated though and lacks room service for late night
June 10, 2014
Rated 5 out of 5 by Jay36 Chicago June 2014 stay at 4 Points
Excellent hotel and just off Magnificent Mile! The staff was excellent and alsways responsive! Thank you Rachel at front desk for your invaluable help!
June 16, 2014
Rated 5 out of 5 by Blissful Great Location, Clean
We stayed here for New Years Eve as it is in the Rush Street area. Great location, within walking distance to many restaurants, music venues, and shopping.
The room was comfortable, spacious, and was very clean. The bedding and mattress were so comfortable! I love the Four Points pillows!
Since we stayed on the biggest party night of the year, I was pleasantly surprised the hotel was so quiet even though it appeared to be sold out.
March 6, 2014
Rated 4 out of 5 by pob0 general
Jarred, front desk manager took exceptional care of us. 4 points sheraton downtown chicago on rush
carpets in halls and rooms are in dire need of upgrade.
snack bar needs to be restocked more frequently.
June 11, 2014