Rated 2 out of 5 by JJJoe Good location but amenities very basic
I had great expectation before going to this hotel as there are very positive reviews about the staff. The first day of our arrival, trying to ask for direction to pizzeria DUE, told them it should be opposite to Bloomingdale. However, the two lady staff did not know about the pizza joint nor Bloomingdale. They did not even aware of Bloomingdale store near the hotel! Amenity is scarce, when asked for the shower cap, the cleaning lady told us the hotel does not offer that! Our last night (Sat) it was very noisy outside until about 11:30pm and affect our sleep. That same night, there was no hot water. The hotel lady staff told me that the problem was from outside of hotel and should be fixed within 45 minutes. It was still not fixed at 8 am the following day when I checked out. Can't even take a shower that night. Was then told it was the hotel's boiler that was broken. Room is very clean and the location is bery convenient. However, there are certainly other hotels within that vacinity. First time I am disappointed about a Starwood hotel.
July 27, 2012
Rated 5 out of 5 by Dan1028 Great Hotel!
Hotel has great location and great staff!
January 27, 2014
Rated 4 out of 5 by homas Hotel needs updating
Front desk = friendly.
Room furnishings = dated
Bedding = heavenly.
Heat / air = noisy.
Trash in ice / vending area = always.
Parking = expensive.
Outside noise even on top floor (8) = noisy.
Bottled water, fridge and micro in room = heaven.
December 19, 2012
Rated 5 out of 5 by Grayflame Great location
We have stayed here for the past four years on our Christmas shopping trip. The location is ideal for us, the staff is always helpful and friendly, and the rooms are comfortable.
December 12, 2013
Rated 5 out of 5 by Tami35 Great hotel
My family and I stayed at the Four Points for five nights. The staff was fantastic, the rooms were great, and the location of the hotel can't be beat. I would stay here again in a second. Thank you for making our time so enjoyable.
July 30, 2012
Rated 4 out of 5 A good place to stay in downtown Chi-town
The room and staff were great. The room was clean and offered a good view of the city. Starwood Preferred Guests are treated well. Buca di Beppo not a good (and only) dinner room service -- way too much food for a single occupant!
September 17, 2012
Rated 5 out of 5 by Helena48 Love this place!
The location is great. Walking distance to everything; shopping (Magnificent Mile), train stations, restaurants, bus stops, etc. I loved the refreshing cucumber water in the lobby every afternoon. Very comfortable and clean place!
August 27, 2012
Rated 3 out of 5 by FlyerGuy Location is excellent
Great location for this property, but otherwise is pretty standard. If all you need is a clean, comfortable place to stay, it works great, just don't expect anything more. Rooms are large, but have a lot of dead space in them.
May 29, 2013
Rated 4 out of 5 by MagentaArgyle Comfy and Affordable
I really enjoyed the free upgrade. Room was comfy and clean, but I wish the hot tub by the pool was still there.
January 3, 2014
Rated 5 out of 5 Location
This hotel is in a great location. It is central to most things with good access to bus and train transportation. There are many restaurants and even a Trader Joe's and another food store nearby. Staff is very friendly.
July 12, 2012
Rated 4 out of 5 by T90266 No confetti for making Paltinum...
...but it's a great location and everything was pretty good. There was zero ackowledgement of making Platinum last month (again, 3rd stay w SPG since qualifying without any nod of acknowledgement) but it's a good hotel.
November 18, 2012
Rated 2 out of 5 by David46205 Service was lacking
From start to finish, the service was lack luster. Poor communication from the group sales department, someone from security tried to enter our room at midnight, and SPG points have not been credited to my account.
April 27, 2012
Rated 5 out of 5 by clgerber Great location
We stay at this hotel every year for our dental meeting. Love the option for parking in the building. Parking garage is easy to get to, also. Location makes it very easy to walk to great restaurants and shopping.
February 29, 2012
Rated 4 out of 5 by KMK19 Location is great!
Easy to get to, great location, friendly and helpful doorman (Phillip) all made our stay wonderful.
December 30, 2013
Rated 4 out of 5 by homas Chgo 4 Points
Location is the reason I choose this hotel. Facility is nothing fancy, but clean, safe and centrally located near my appointments.
Staff friendly....right for the price...when a pricing promotion is on.
December 11, 2011
Rated 5 out of 5 by HHSY Great location and nice clean rooms
The room was clean and equipped with a refrigerator and microwave. The bed was very comfortable. The service was excellent and the location was extremely convenient to many shops and restaurants.
June 4, 2012
Rated 4 out of 5 by Nada This hotel has a convenient location
Overall, it was very good as I remember it from 2 years ago. Some improvement needs to be made about answering calls especially coming from overseas as they hung up twice on callers from Europe
November 16, 2012
Rated 5 out of 5 by myles66 Great Job
The staff was excellent and the room ver comfortable
January 7, 2014
Rated 5 out of 5 by Ric43 Love the location
Staff is incredibly friendly and helpful. Room was clean and comfortable. Hotel is in a great location.
December 19, 2013
Rated 4 out of 5 by JJAY72 GREAT LOCATION
NICE FRIENDLY STAFF. CLEAN ROOMS ... GOOD BEDS AND BEDLINNEN.
GREAT LOCATION TO VISIT CHICAGO .. EVERYTHING IS WITHIN WALKING DISTANCE OF THE HOTEL.
WE WILL BE BACK IN THE FUTURE.
November 8, 2012
Rated 5 out of 5 by Cynz Great Location
Loved the location for shopping, restalurants and sightseeing. Easy parking in the ramp. Nice touch with the complimentary water. Enjoyed having a microwave and fridge in the room.
January 14, 2013
Rated 4 out of 5 by Sp0707 Love location
Great hotel close to everything. Philip at front door is always great. Only negative this time was I had to ask for upgrade and late checkout. It wasn't offered but was available.
November 6, 2012
Rated 4 out of 5 by cbs1972 Excellent Staff, Very Clean & Convenient
For a lower cost Starwood property, it couldn't be a better experience. Great staff, big rooms, close to everything. Helps that Sushi Taiyo is attached to the building.
December 7, 2011
Rated 4 out of 5 by BMARSH NEED 2ND CHAIR
A SECOND CHAIR IS NEEDED FOR 2 GUESTS. TABLE INSTEAD OF DESK WOULD BE NICE. EVERYONE WAS VERY FRIENDLY AND HELPFUL, ESPECIALLY THE BELLMEN. ENJOYED CHICAGO VERY MUCH!
August 5, 2012
Rated 5 out of 5 by LizW Excellent again
My room was upgraded without even a request. The front desk manager recognized me and said hello. The hotel is consistently excellent. I will definitely stay again.
June 11, 2012
Rated 5 out of 5 by Brian13201 great hotel and a good bargain
The hotel is located in a great area, in walking distance to several nice restaurants and attractions. The place is very clean and I will definitely go there again.
January 8, 2013
Rated 5 out of 5 by JDC60 This hotel has great features with an excellent location!
You will enjoy this hotel - excellent location if you shop on Michigan Avenue. Staff very friendly & helpful - they do all they can to make your stay enjoyable.
December 13, 2012
Rated 4 out of 5 by pjmi pj
very disappointed in the cleanliness of the room. The sopadish was obviously not wiped clean, the lotion was half-full, and we foud a bobby pin on the floor.
November 23, 2011
Rated 4 out of 5 by walker8127 Great location
Centrally located. One block off the Magnificant Mile. Many restaurants in immediate vicinity. Friendly, helpful staff. Next visit, I will stay here.
October 13, 2012
Rated 3 out of 5 by boys3 parking and bathroom
Having to pay for parking when uoh are staying at the hotel is not needed at all. The bathtoom smelled the whole time we where there. Gag you smell.
January 1, 2013