Rated 1 out of 5 by rdt49 Stay Away!!!
This hotel is absolutely filthy. The carpeting is disgusting. The housekeepers make the beds, and that's all they do. The bathroom was filthy - with long brown hair in the shower, I have very short hair. I now have foot fungus too. This hotel should be shut down until it is totally renovated. I probably will never stay at a Four Points again. I am truly upset by this terrible rip-off.
November 6, 2014
Rated 1 out of 5 by Chitown23 Disaster from the minute we walked in the door!
Let me preface this review. We have been Starwood members since 2002 and we stay in hotels on business over 120 day a year.
We live and Chicago and decided to staycation in our home town to celebrate our 50th birthdays by using our points to book a night at Four Point Mag Mile for its location.
Our visit started with a desk clerk with a chip on her shoulder and not even a "Hello" or "Welcome". I requested a room upgrade and was told that when booking with points that "i am not eligible" even though I had just received an email asking if I wanted to upgrade my stay for $25.
We were given the WORST room that we have ever encountered on any Sheraton property that we have ever stayed in. The carpeting was dirty and rippled, there was hair on the comforter and pillows from a previous guest and the bathroom had a sewage odor to it. Our lovely view was of roofs.
When I complained to the front desk they were uncooperative, unapologetic and unwilling to even attempt to address our concerns.
It was at this point that I call SPG and they rectified the situation and saved our weekend by relocating us to another hotel.
I hate to think that when you are "a valued Starwood member" and you use points to stay that you are automatically given the worst room in the hotel. 7500 points at $1 earned for a point is $7500 in my mind. Using points are not freebies, when you use them you shouldn't be given the worst of the worst .... it is a lot of stays, a lot of money spent at Sheraton properties and a lot of loyalty. I hope that this message get across.
August 24, 2013
Rated 5 out of 5 by DWH1 Great service - cleanliness - location
Great spot downtown to everything.
November 3, 2014
Rated 5 out of 5 by JBF1 Renovated rooms are AMAZING!
I stayed at this hotel in May due to location and price. The room quite frankly was awful - looked like it should have been renovated years ago. Stayed again tonight due to price and location, and asked if any rooms had been renovated. I was given a renovated room, and it is UNBELIEVABLE! I've stayed in many Westins that are no where near as nice as this new 4 Points room. It's modern, very urban, tile, wood, and carpet flooring - just beautiful. There are THREE TV's in the room, including an LED behind the mirror in the bathroom! I can't believe it's the same hotel. After seeing this room, and given this location, I would stay here over any other hotel in the city.
October 1, 2014
Rated 5 out of 5 by TNCardsFan GREAT STAY
This property is the reason we became SPG members. I booked it because of location and price. My wife, 2 year old daughter and I were in town for a Cardinals-Cubs baseball game and wanted to stay downtown for the rest of the stay. The staff was very cordial in assisting us. The room was very spacious. E-Leven was a great value for breakfast and lunch. Being able to walk to many of the destinations we wanted to see was of great value to us and train stations are only a couple of blocks away. We will definitely go back to this location when traveling to Chicago just based off of convenience, staff and value. Thank you so much for a great stay!
January 17, 2012
Rated 5 out of 5 by DisappointedJohn Friendly and comfortable
I enjoyed my stay at this hotel.
At check in they where friendly.
At check out they where friendly.
My room was nice and it was clean.
I travel at least one week a month and I felt this was a place to return.
October 16, 2014
Rated 5 out of 5 by Emma10 Great Hotel
I just returned home after spending two nights at your Chicago location. The location was fabulous and the staff was wonderful! I want to mention Jocelyn, Dante, and Phillip. All were so friendly and went above and beyond for customer service. I would definitely recommend this hotel!!
May 13, 2014
Rated 5 out of 5 by MO13 Wonderful stay!
The staff was extremely helpful and very pleasant. The location is right on-close to WaterTower Place and other attractions. The room was very comfortable and the indoor pool was enjoyed immensely.
November 18, 2012