Rated 5 out of 5 by DisappointedJohn Friendly and comfortable
I enjoyed my stay at this hotel.
At check in they where friendly.
At check out they where friendly.
My room was nice and it was clean.
I travel at least one week a month and I felt this was a place to return.
October 16, 2014
Rated 5 out of 5 by JBF1 Renovated rooms are AMAZING!
I stayed at this hotel in May due to location and price. The room quite frankly was awful - looked like it should have been renovated years ago. Stayed again tonight due to price and location, and asked if any rooms had been renovated. I was given a renovated room, and it is UNBELIEVABLE! I've stayed in many Westins that are no where near as nice as this new 4 Points room. It's modern, very urban, tile, wood, and carpet flooring - just beautiful. There are THREE TV's in the room, including an LED behind the mirror in the bathroom! I can't believe it's the same hotel. After seeing this room, and given this location, I would stay here over any other hotel in the city.
October 1, 2014
Rated 1 out of 5 by Chitown23 Disaster from the minute we walked in the door!
Let me preface this review. We have been Starwood members since 2002 and we stay in hotels on business over 120 day a year.
We live and Chicago and decided to staycation in our home town to celebrate our 50th birthdays by using our points to book a night at Four Point Mag Mile for its location.
Our visit started with a desk clerk with a chip on her shoulder and not even a "Hello" or "Welcome". I requested a room upgrade and was told that when booking with points that "i am not eligible" even though I had just received an email asking if I wanted to upgrade my stay for $25.
We were given the WORST room that we have ever encountered on any Sheraton property that we have ever stayed in. The carpeting was dirty and rippled, there was hair on the comforter and pillows from a previous guest and the bathroom had a sewage odor to it. Our lovely view was of roofs.
When I complained to the front desk they were uncooperative, unapologetic and unwilling to even attempt to address our concerns.
It was at this point that I call SPG and they rectified the situation and saved our weekend by relocating us to another hotel.
I hate to think that when you are "a valued Starwood member" and you use points to stay that you are automatically given the worst room in the hotel. 7500 points at $1 earned for a point is $7500 in my mind. Using points are not freebies, when you use them you shouldn't be given the worst of the worst .... it is a lot of stays, a lot of money spent at Sheraton properties and a lot of loyalty. I hope that this message get across.
August 24, 2013
Rated 5 out of 5 by AZJS Convenient Location and Exceptionally Friendly Staff
This hotel has an extremely convenient location--- just 1 or 2 blocks away from famed Chicago restaurants and a few steps from Magnificent mile.
With a number of other convenient hotel options around magnificent mile, this should be tops on your list due to the friendly staff.
While we were there- Francis and Doug at the front desk made sure our vacation was spot on. They greeted us every time we walked by, asked us how our day was going and even recommended some top attractions.
They made personal connections and made us feel more welcome. Every night, we felt like we were coming "home".
Thank you, Four Points!
September 8, 2014
Rated 5 out of 5 by slarah Fabulous Staff
The front desk staff were amazing. Very quick to help out and answer any questions we had. They are knowledgeable about the hotel, the city, attractions, local transportation. They even booked theatre tickets for us. We had a wonderful time, I highly recommend this hotel to others. It is the perfect location to go anywhere in the city, close to transit and within walking distance of most of the major attractions.
August 11, 2014
Rated 5 out of 5 by TNCardsFan GREAT STAY
This property is the reason we became SPG members. I booked it because of location and price. My wife, 2 year old daughter and I were in town for a Cardinals-Cubs baseball game and wanted to stay downtown for the rest of the stay. The staff was very cordial in assisting us. The room was very spacious. E-Leven was a great value for breakfast and lunch. Being able to walk to many of the destinations we wanted to see was of great value to us and train stations are only a couple of blocks away. We will definitely go back to this location when traveling to Chicago just based off of convenience, staff and value. Thank you so much for a great stay!
January 17, 2012
Rated 5 out of 5 by Emma10 Great Hotel
I just returned home after spending two nights at your Chicago location. The location was fabulous and the staff was wonderful! I want to mention Jocelyn, Dante, and Phillip. All were so friendly and went above and beyond for customer service. I would definitely recommend this hotel!!
May 13, 2014
Rated 1 out of 5 by Hotelguest2014 Easily the worst hotel stay of my life
When I arrived the front desk was unwilling to honor my AAA membership. Suggested I cancel my reservation and come back later to check in and get a new reservation (and of course forfeit one day stay fees).
I tried to get a manager but was told they would just say the same thing. I gave up and checked in.
I later called Sheraton corporate for help and they tried to help but said it was up to the hotel to take care of me. They opened up a case with the hotel GM and a few days later I received an email stating that they were going to get in touch with me. That was several weeks ago.
Additionally my room was quite dirty (the carpet was disgusting).
I have never before in all my years as a business traveler been so poorly treated.
The last time I checked ,if it wasn't for your customers you would have no business. You might want to give that some consideration.
I suggest you consider another hotel when you stay in Chicago. If you have any issues you will obviously not get resolution.
The good news is there are many other options.
I will state though, that the bellman and the engineering staff were totally great! If only they were in charge.
March 12, 2014