Rated 5 out of 5 by AZJS Convenient Location and Exceptionally Friendly Staff
This hotel has an extremely convenient location--- just 1 or 2 blocks away from famed Chicago restaurants and a few steps from Magnificent mile.
With a number of other convenient hotel options around magnificent mile, this should be tops on your list due to the friendly staff.
While we were there- Francis and Doug at the front desk made sure our vacation was spot on. They greeted us every time we walked by, asked us how our day was going and even recommended some top attractions.
They made personal connections and made us feel more welcome. Every night, we felt like we were coming "home".
Thank you, Four Points!
September 8, 2014
Rated 5 out of 5 by slarah Fabulous Staff
The front desk staff were amazing. Very quick to help out and answer any questions we had. They are knowledgeable about the hotel, the city, attractions, local transportation. They even booked theatre tickets for us. We had a wonderful time, I highly recommend this hotel to others. It is the perfect location to go anywhere in the city, close to transit and within walking distance of most of the major attractions.
August 11, 2014
Rated 1 out of 5 by Chitown23 Disaster from the minute we walked in the door!
Let me preface this review. We have been Starwood members since 2002 and we stay in hotels on business over 120 day a year.
We live and Chicago and decided to staycation in our home town to celebrate our 50th birthdays by using our points to book a night at Four Point Mag Mile for its location.
Our visit started with a desk clerk with a chip on her shoulder and not even a "Hello" or "Welcome". I requested a room upgrade and was told that when booking with points that "i am not eligible" even though I had just received an email asking if I wanted to upgrade my stay for $25.
We were given the WORST room that we have ever encountered on any Sheraton property that we have ever stayed in. The carpeting was dirty and rippled, there was hair on the comforter and pillows from a previous guest and the bathroom had a sewage odor to it. Our lovely view was of roofs.
When I complained to the front desk they were uncooperative, unapologetic and unwilling to even attempt to address our concerns.
It was at this point that I call SPG and they rectified the situation and saved our weekend by relocating us to another hotel.
I hate to think that when you are "a valued Starwood member" and you use points to stay that you are automatically given the worst room in the hotel. 7500 points at $1 earned for a point is $7500 in my mind. Using points are not freebies, when you use them you shouldn't be given the worst of the worst .... it is a lot of stays, a lot of money spent at Sheraton properties and a lot of loyalty. I hope that this message get across.
August 24, 2013
Rated 4 out of 5 by Sunshine3251 Good Location
This hotel is in a very good area. The rooms are nice and the beds just hold you where you won't be able to get out of it. The pillows are very comfy too. The hotel staff is very polite as well especially Jocelynn and Doug.
September 2, 2014
Rated 4 out of 5 by LoveChicagoweather Good value and location
Good value and location plus spacious wheelchair accessible rooms
September 3, 2014
Rated 4 out of 5 by Newfiedog Nice for the price
The hotel is in a great location for Navy Pier, but for the attractions on the citipass it was too far for our 8 year old to walk so we had to take taxis. Taxis are reasonable though so it was only costing us 10 - 12 dollars to get to the schedd or field museum. We were just a couple of blocks from the rainforest cafe which made our daughter very happy. We took advantage of the pay your age promo, which made the choice easy for us. We saved at least $200 by staying here compared to other hotels in the same area. Overall it is a nice hotel and everything was great.
August 22, 2014
Rated 4 out of 5 by jwcalifornia Convenient
We stayed here for a girls night out, so we weren't in the room that much. It was a nice hotel conveniently located, front desk staff was efficient and friendly. My only complaint was that housekeeping knocked on the door at 9:00 AM to ask us what time we'd be checking out. I don't think that is necessary and seemed to me like a way to rush us out of the room. I don't imagine many people want to be disturbed at 9AM on a Sunday.
August 25, 2014
Rated 4 out of 5 by MaggiesDad Great Hotel in the center of it all
Four Points is a good central location for Chicago sites. Easy walking to Magnificent Mile (1 block away), John Hancock, Water Tower Place and the Old Water Tower. Nice, friendly staff. Clean. Concierge gave us his card to shorten our wait at the Grand Lux Restaurant (recommended). That got us right in. Pay-per-view, in-room movies available. We had two rooms and both had a microwave and refrigerator. Trader Joe's in same building and just around the corner. Local restaurants abound.
August 23, 2014