Rated 4 out of 5 by n1177 good location
From this hotel we were able to walk most places we wanted to go to - Central Park, Radio City Music Hall, Time Square and Penn Station.
The room was clean and comfortable and the staff were excellent.
January 2, 2014
Rated 5 out of 5 by AnneC51 Good location. nice hotel
Enjoyed our stay while in NY. Staff was friendly and most helpful with directions, area info, etc. Staff helped us arrange for a car to the airport during the busy holiday season when it' s difficult to get a cab. Thanks!
January 3, 2013
Rated 4 out of 5 by mandd77 Great Stay
Was very surprised at how well appointed the room was - very clean and comfortable. Staff was very professional - check in was quick and efficient. Nice little bar in the lobby. All in all a very nice place to stay.
August 9, 2013
Rated 4 out of 5 by IVY57 Leisure time with Daughter
Staff was very friendly and helpful. Close to the Theatre area and subway stations. Street where hotel is located is not very inviting but we did not experience any problems. Would stay here again - price was right!
June 27, 2012
Rated 5 out of 5 by bizas Great bathrooms
Inspite of the reduced scale of the rooms and the bath, the shower-only concept makes it roomier than it actually is
My first time at a Four Points, definitevely a great value for the money, it will not be the last
March 21, 2013
Rated 5 out of 5 by TokyoRon Great Staff at this Hotel
I found the staff at the Four Points Times Square to be simply amazing...They were attentive to our needs, friendly and helpful at all times. A nice haven from the rest of New York which can be a bit less friendly.
July 8, 2013
Rated 4 out of 5 by LukeDad Pretty Good for New York and Reasonable Price
It's always hard when in most NYC hotels there isn't room to sit anywhere but on the bed.
The bathroom sink drained too slowly.
Room service and food was very good.
Inadequate places to hang towels in bathroom.
January 21, 2013
Rated 4 out of 5 by Gardi Great location and cleanness
Hotel has great location near to time square as 1 or 2 blocks, rooms are very clean and neat, including bathroom. The only issue is the room size that is small for two beds, but for one king size bed is excellent.
November 27, 2012
Rated 5 out of 5 by Vann3 This hotel has the most professional staff
The hotel staff were very attentive and provided the utmost in customer service. I highly recommend this hotel for business or leisure travel. The property is within walking distance to theaters and Times Square.
March 29, 2013
Rated 3 out of 5 by roc1 4 Pts T.Square
relatively convenient location at 40th St between 8th and 9th Avenues,but across from Port Authority Terminal and next door to main Parole/temporary Police Holding center.
Pleasant staff,friendly and helpful.
April 9, 2013
Rated 5 out of 5 by Chris Great place
Not far from all the action and the staff was friendly - The room was clean and comfy - it was a little cramped though - but it's NYC.
They got me a car to the airport in the morning and treated me well.
April 21, 2013
Rated 4 out of 5 by crazylu17 Has great staff and meets all needs.
The staff knew that we were spg members and lets us know they knew as soon as we got there. The rooms were a good size and clean. The only downside was the door key would not work correctly all the time.
January 3, 2013
Rated 5 out of 5 by terran Quick Trip to NYC.
Just had a 2 night stay in New York for the annual boat show. The hotel was clean, and the service was fast and friendly. Best of all, I could walk, door-to-door, to the Javits center in 10 minutes flat.
January 5, 2013
Rated 2 out of 5 by D124 It's ok
Hotel is just ok. Room service need improving. Items on menu do not exist and hours are limited.
"Do not disturb" signs don't mean much here.
It's says Times Square, but it's a few blocks from there.
January 21, 2013
Rated 4 out of 5 by timdesaram Front Desk
The front desk receptionist who attended to us when we arrived and departed, was extremely courteous and helpful. She went out of the way to make us comfortable and was very professional and friendly.
August 5, 2013
Rated 4 out of 5 by Lost5hrs Location close to Times Square
We felt communication between front desk and housekeeping was poor. We arrived early, knowing we were before the official check in time, but we were lead to believe, from the front desk employee that housekeeping was working to get our room ready. The same employee kept telling us, that it could be anytime (20 to 30 minutes), that conversation went on for 3 HOURS, as we watched other people check into hotel!!! We waited patiently in the lobby, missing out on sightseeing, for 3 hours. We were exhausted and tired. We finally approached another employee, and within minutes, had a room with complimentary breakfast. We are Gold members, Westin owners and used our Starwood points for our hotel stay. Was it due to our point use for payment? We have never had a problem with any Starwood hotel until now. If we knew we couldn't check in soon, we would have done something fun! The experience was disappointing for a Starwood property. Food was good, prices were reasonable. A common alcoholic drink was $15.00, which we thought was very inflated for this hotel. Our room was quiet, clean, and comfortable. Housekeeping and restaurant staff very friendly!
February 6, 2014
Rated 5 out of 5 by Cindy1960 great hotel that exceeded my expectations.
The hotel exceeded my expectations. Quick check in, great service in the lobby, breakfast buffet was terrific, hotel was clean, updated and spacious rooms, great location, all in all great experience.
April 14, 2013
Rated 5 out of 5 by moni37 this hotel has great staff and service
Overall I was extremly happy with this hotel. The staff was very friendly and helpful, me and my friend stayed there over Christmas and we felt right at home. We will most definently stay there again.
December 28, 2012
Rated 5 out of 5 by JVS929 Great Hotel for the proce
Great hotel for the price. Friendly staff, good location, clean and comfortable room, tasty and reasonably priced food at the hotel restaurant. Close and reasonably priced parking. I would stay again.
November 1, 2012
Rated 4 out of 5 by SecretGAS This hotel has Great customer service
I was pleasantly surprised at how close the hotel was to the Times Square area. After parking the vehicle, we could walk to every place we wanted to go and did not need a taxi to get around, either!
July 16, 2013
Rated 5 out of 5 by Calliegirl Excellent experience
I was impressed with everything! Every interaction with staff from front desk to luggage attendants was great. Everyone was so friendly and made us feel like they were truly happy we were there.
October 23, 2013
Rated 5 out of 5 by Lefty4 NY Experience
Although I only was there for one night, I had an enjoyable stay. The staff was very welcoming and helpful. The hotel is conveniently located which helped to make my experience even more enjoyable.
April 29, 2013
Rated 2 out of 5 by onbusiness Poor follow up
I have left messages with house keeping and the hotel manager about an item I left in my room (sports coat) and no one has been following up. As an SPG I expect much better customer service.
April 19, 2013
Rated 5 out of 5 by vrk7 One great Staffer
the only thing that I want to mention is the excellent service we received from CINDY-She made our visit a wonderful experience. She is a true asset to your staff. KUDOS to her!!!!!!!
December 5, 2013
Rated 5 out of 5 by Reno17 Hotel is clean and in the middle of everything
I stay at this four seasons hotel when I spend the night in the city. I get the room with my points and totally enjoy the stay. Comfortable bed. I would recommend this hotel to all of my friends.
May 13, 2013
Rated 5 out of 5 by Tishie Location, location, location!
Great central location in midtown Manhattan. Clean, really nice and helpful staff. Everyone we dealt with at the hotel was knowledgeable and seemed genuinely happy to Mae sure our stay was great!
December 28, 2012
Rated 4 out of 5 by Dianey Great value
Quick one night stay. Convenient location. Outstanding staff - really ! All were pleasant, welcoming and helpful, at the height of the NYC holiday season when I am sure they are a little harried.
December 22, 2012
Rated 5 out of 5 by gocubs stay at sheraton great
writing to particularly thank the mgmt team. am platinum member and no upgrade was available. they paid extra attention and provided comp (including free drink). really appreciated it!
November 27, 2013
Rated 5 out of 5 by lyb4vt Very Welcoming
The hotel staff was very welcoming when checking in. The staff was very friendly and informative. Also very accommodating allowing me a later check out due to my flight leaving in the evening.
April 25, 2013
Rated 3 out of 5 by SusanandBob Convenient location for the theater district
Close to Times Square and great restaurants on 10th Avenue, we found lots of energy and excitement nearby. The lobby is small and check-in was slow, but the staff was extremely friendly.
September 8, 2013