Rated 4 out of 5 by 205
reviewers.
Rated 5 out of 5 by travel101 Great hotel.
We loved our stay and felt very welcome by the staff.
Because we arrived very late in the evening, the reception staff offered us immediately late check out which made our stay in the room less rushed and more enjoyable. It was exactly what we needed and to have it offered without asking for it was very customer oriented gesture that was much appreciated.
May 21, 2013
Rated 3 out of 5 by Ginnygirl Didn't feel like gold.
The hotel location was the reason we chose it. The hotel was very clean and nice staff. We are Gold members and I didn't feel any more special than any other hotel I've stayed in ever.
Perhaps it was because we needed 2 beds in our room, but we did not get a special room to show Gold status at all
Also, sent the GM, Joe, an email a few days before the stay with a couple questions, as he suggested we do. He never answered or acknowledged it.
May 8, 2013
Rated 5 out of 5 by HickoryPSH Business in Midtown
I was a bit concerned when I realized the hotel was going to be across the street from the Port Authority Bus Terminal. I was thinking diesel engines rumbling in the middle of the night. What a pleasant surprise when my room facing the street turned out to be quiet. And a nice sized room as well.
May 18, 2013
Rated 3 out of 5 by Nick Good location, but bad service
The location was great, but the stuff was not attentive to my needs: messed up with the deposit for incidentals, could not clearly explain the billing policies. Moreover, beds are AWEFUL there: they put some kind of plastic cover beneath sheets, felt very uncomfortable and too hot!
May 18, 2013
Rated 5 out of 5 by LA2000 Great central location
Easy access to several areas of the city.
May 18, 2013
Rated 3 out of 5 by PReynolds Sheraton 4 points Times Square
If you don't mind walking 3 to 4 blocks to the actual Times square, the location is not too bad. The employees were all extremely friendly and helpful except for the doorman who tried to direct us to a limo vs. taxi to go to LGA. When we chose to take a taxi, it was obvious that the doorman knew the limo driver as unkind words were exchanged btwn the limo driver, our taxi driver and us. Also, the room is advertised as having 2 queen beds when in actuality, they are full size beds. The rooms are clean but small so space is tight to move around in the room
May 13, 2013
Rated 5 out of 5 by kangol73 Great Staff
My stay at another SPG hotel the previous night was horrible, so I moved. The staff at 4 points was very friendly, professional and really treated me well. Will return here.
May 17, 2013
Rated 1 out of 5 by LoyalCustomer1980 Horrible experience
Very disapointing. Don't use the dry cleaning service!
The hotel destroyed my suit when using the dry cleaning service. It came back shrunk and stinking of chemicals. The TV and internet also did not work in the hotel. The General Manager is rude, unhelpful and dishonest in his approach to remunerating me for destroying my personal property and acknowledging the hotel did anything wrong. He wasted a lot of my time. I have never been treated so poorly by a Starwood employee since joining the preferred guest club.
April 26, 2013