Rated 5 out of 5 by Crystal2013 Great Experience
My family & I were extremely satisfied with the level of customer care & focus offered by the staff at Four Points Sherston ( Times Square)...We would certainly recommend this hotel.
September 2, 2013
Rated 4 out of 5 by andy8750 Good Location , Good staffs
This hotel has clean room and most staffs are very friendly and good location.
May 7, 2014
Rated 2 out of 5 by viper smelly
Room was small and smellrd of mold. I had to call down every day for a 4th set of towels - I don't understand why houskeeping did'nt know there were 4 people staying in the room.
August 6, 2012
Rated 4 out of 5 by cedarstone Great location – Comfy Beds
Location was great. The beds really are ‘heavenly’. The only downside is the noise from the bus station opposite. Would recommend requesting a high floor. Would stay here again.
December 14, 2011
Rated 2 out of 5 by jack33915 Hotel needs to be refreshed
Tiny rooms, tiny lobby. small fitness center, the entire hotel needs to be refreshed
i know its NYC but....
November 22, 2013
Rated 5 out of 5 by Anne53 Great Staff
This hotel has a "small town" friendly atmosphere in the heart of a big city. The staff are always friendly and go out of their way to make me feel welcome.
September 30, 2013
Rated 4 out of 5 by SooMoo Outstanding staff
Next to bus station,easy walk to mid town locations and theaters. We had a great dinner at reasonable prices.
Staff is very courteous, friendly and helpful.
May 9, 2013
Rated 2 out of 5 by princess small room, bad design
room very small, fan in bath room auto on very morning very noisy. No space to put make up No rack or hood to hang towel.
December 5, 2011
Rated 5 out of 5 by Guerra Excellent!!
Never expected better. Clean, Confortable, very kind people, excellent service. Great Location. Hightly recomended
August 30, 2012
Rated 5 out of 5 by Lisa444 The staff at this location is friendly & fantastic!
Everyone I dealt with at this hotel was really helpful and super-friendly. Thank you for a very nice stay in NYC!
February 12, 2013
Rated 5 out of 5 by Vann Experience the service
As a regular of this property, I happily report their service to be top level. An oasis in Time Square.
June 7, 2013
Rated 5 out of 5 by Skyadd12 The hotel staff was very helpful
the staff was very helpful, and friendly, room was very clean and up to date.
September 4, 2013
Rated 5 out of 5 by Zucchero Theater District 4 Points
We checked in by 1:00 which was very helpful for us!
Adequate staff and very friendly!
June 20, 2013
Rated 5 out of 5 by OrwigsburgOwl Happy
Everything very nice and clean
September 6, 2013
Rated 3 out of 5 by boston613 Problems with Parking
When I reserved our room, I was told that the hotel had a relationship with a parking garage one block away. When I tried to park in that garage, I was told that there was no room by an attendant. He was angry and pretty rude. I asked if there were another parking garage that I could try, but was not provided any help. After driving around, I found another garage several blocks away but at a cost that was very expensive. It was not a great way to begin a vacation. We probably would not have stayed at the Four Points Sheraton if we had known about the parking problem. I'd suggest that you make this clear to people who ask about parking.
December 15, 2013
Rated 1 out of 5 by AlbertF This Hotel treated me very poorly
This Hotel treated me poorly.
January 31, 2013
Rated 5 out of 5 by TLD2TLD This hotel great location
Staff was great & friendly
March 24, 2013
Rated 1 out of 5 by 3232 Al
hotel staff terrible the worst
April 8, 2014
Rated 3 out of 5 Poor Room Facility but Great Staff
Firstly, the room air cond made such loud noises that it was unbearable. It will suddenly turn very loud & rumbling and then went quiet for a couple of min and then rumbled again.
Next, the bed is sunk in, at least at the side where I slept. The middle of the bed was firm but the sides are sunk in. Poor quality.
However, the staff I met at the restaurant, Shagana & also the chef, were great, polite and friendly !!!! My wife and I were very pleased with the food and service and we actually ate 4 meals there! This is a big deal since we only stayed for 5 nights and New York had many great restaurants.
Like to thank them.
Thanks for listening.
June 23, 2013
Rated 3 out of 5 by BookGal People make the difference
Hotels in mid-town Manhattan (just a few blocks from Times Square) are basically all the same: kind of worn, kind of loud, kind of crowded. The fitness center has old but functional equipment and some of the dumbells are missing. (Bonus points because you can turn the radio off!) This Four Points location was perfectly acceptable.
BUT the difference is the staff. Every single person from the check-in desk to the valet guy to the wait and housekeeping staff were polite, friendly and efficient.
April 17, 2014
Rated 3 out of 5 by Maria New York Visit April 2013
Hotel is centrally located - very close to Broadway if you enjoy Theater; walking distance to Times Square and other major landmarks. Hotel has comfortable beds that make you sleep like a baby and wake up relaxed. The staff are friendly and helpful. I would suggest though that they should include breakfast in the cost of the room. Room rate is not exactly expensive nor cheap. However, when one pays $400.00 +/- per room per night, it would be fair enough that the hotel provide a decent breakfast for its guests. Room size is just right. The sink is squarish and water does not drain right away. But overall, I will recommend hotel to my friends and family.
April 28, 2013
Rated 4 out of 5 by jennyk70 jenny
The location of this hotel is great, close to everything and in the middle of everything. The service was good, nice staff, new water bottles every day and the wifi worked well (I had read about problems, so my expectations were low, but it worked very well). The room was okay, the only thing I missed was a table, so you can eat properly and not on the office desk below/too close to the television. Otherwise I'm very satisfied. I was working out every morning, and the trainings facilities worked well for running, doing pushups and situps :). Conclusion, good hotell to a good price, will probably bring my family here next time in NY!
March 25, 2013
Rated 3 out of 5 by DeeKevin Expected Better!
The rooms were really small. Many families with children, so the noise level on the floors are constant. Also, rooms are very close to elevator. Would not stay here again!
April 29, 2014
Rated 3 out of 5 by goober90 Night in NY
The employees were Fantastic. room was small. section of town not the greatest. we had a great time anyway. weather was great. company was great .
April 28, 2014
Rated 4 out of 5 by BICEBOOGIE Rocky Beginning...but turned out well
Upon arriving at the hotel, I was greeted by Larry who then proceeded to check me into the hotel. When he swiped my credit card, he did not know that the hold that the hotel puts on the card to ensure that the card is active was still showing as processing. He ran my card twice and the bank flagged the card for fraudulent activity and I had to call them. Needless to say 30 minutes later, Larry and the gentlemen from my bank had worked it out so that the card could be processed. Larry was extremely helpful and very pleasant the whole time during my stay. He kept making sure that my sister and I were happy with the service.
March 28, 2013
Rated 4 out of 5 by Happytwinsmum Great Location-Great Staff
This hotel is ideally situated. Staff, especially Jacqueline who does the evening shift to 11pm is fantastic--customer oriented and very professional. Went out of her way to make our stay extra pleasant.
April 24, 2014
Rated 5 out of 5 by Bill999 Times Sq NYC
Last minute reservation to see a Broadway show. While not a 5 Star hotel, the hotel is run like one. Checking in - staff offered room choices and we were in our room in seconds. Pouring rain - staff handed us umbrellas, Room with king bed was immaculate and made efficient use of the small, but standard NYC hotel space. Hotel was just a few blocks from our theater. The immediate area (port authority bus terminal) has improved tremendously as tall buildings stand where there were former parking lots. Attentive and helpful staff were appreciated.
March 21, 2014
Rated 3 out of 5 by bullbaiter They recovered nicely
Requested a Down free room through my online reservation as my wife is allergic. Called and spoke to someone repeating that we needed a down free room and stated they added notes to our reservation. When we arrived they had no record of our request for a down free room and it took them 45 min to prepare one for us. The manager on duty provided us with a round of free drinks and some appetizers so the 45 minute wait wasn't bad, however, if we would have had somewhere to be at a certain time could have wreaked havoc with our schedule. Also the room was pretty loud and the "city view' I paid for was very dissapointing
January 7, 2013
Rated 4 out of 5 by Texaslinda This hotel was centrally located.
We had a very pleasant stay. Staff at the front desk was very efficient and eager to meet any of our needs. We arrived rain drenched and hungry. We were glad to find the restaurant to be open. Drinks were terrific but the waitress must have been new. We ordered soup and sandwiches. Sandwiches came without the cheese, pastrami was tough because it was too thick, and they forgot the soup so they served it after the sandwiches. Under staffed for having 3 tables occupied. Our room was small but comfortable. Faucet on bathroom sink was hard to adjust temperature. To get hot water you had to have it on full blast, then it would splatter. Other than these 2 things we had a perfect time.
December 9, 2013
Rated 3 out of 5 by Donnap Rooms extremely small
Although the rooms were extremely clean, these were the smallest hotel rooms I have had. These rooms would be great for a single business traveler but not a couple. There was no place to put your stuff in the bathroom. If someone was sitting at the desk, there was no room to walk by between the bed and desk. Very cramped. The staff was extremely friendly every time we came in and out but they had not knowledge of the area. Neither the concierge or two people we asked at the desk were able to give any recommendations for specific questions we asked. Location was fine with close walking distance to many areas.
April 17, 2013