Four Points by Sheraton

Four Points by Sheraton Midtown - Times Square

  • 326 West 40th Street
  • New York,
  • New York
  • 10018
  • United States
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Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 4.1 out of 5 by 548 reviewers.
Rated 5 out of 5 by This hotel has the most friendly staff. Great stay. Five of us stayed at this hotel for 2 nights, everything was great. July 21, 2014
Rated 3 out of 5 by TV has been busted for weeks! I stay here every week or two for business. For literally weeks, the TVs have not worked -- put it on any HD channel and you get "No Signal." I finally called to complain because I need to watch CNN for my job. They were like, "Yeah, sorry. We can't fix that. You'll just have to tough it out." My room also smelled of diesel fuel, which was unpleasant. May 2, 2013
Rated 5 out of 5 by Great Location Very friendly staff, great location, rooms are small but very clean. Would definitely stay here again July 17, 2014
Rated 5 out of 5 by Absolutely Wonderful -- Can't Wait to Go Back Every aspect of my stay was wonderful!!! You cannot beat this property's location and proximity to tourist hot spots and local attractions. My interactions with the staff were great. They were friendly, knowledgable, and accomodating. They went to great lengths to make sure every aspect of my stay was great. I will definitely be returning... March 14, 2012
Rated 5 out of 5 by Great hotel for price The staff (from the front desk to the restaurant employees) were very courteous and knowledgeablel and met our every need. The rooms were comfortable. The location was a little further than we had expected to Times Square and the Theater District, but it posed no problem. We really enjoyed our stay and would stay again on our next visit to NYC. June 7, 2012
Rated 4 out of 5 by Staff are the biggest asset Stayed here with my family and was impressed by the kind and attentive staff. First of all we received a suite for no extra charge for staying as a family. Very much appreciated. Room was large enough for us and very clean, modern and well-kept. Same for the bathroom although there were dispensers for soaps and such instead of individual bottles. We had some issues with the pull-out bed but maintenance quickly came over and solved it. Especially the maintenance staff but also the reception staff and guest relations managers were very attentive and friendly throughout. The hotel marks itself by offering thoughtful, and much appreciated, free touches such as free coffee/tea/cupcakes in the morning in the lobby and chilled water and water bottles in the afternoon as well as free wifi and free computer access for printing your boardingpasses. All in all the room was perfect for us and the staff and amenities blew us away. The upgrade was much appreciated. Only, slight, negative is the cramped lobby and during Summer it can get hot and humid in the hallways and lift. But I definitely recommend this hotel, location is great too across the PANY bus terminal. July 13, 2014
Rated 4 out of 5 by great location and friendly staff For New York City this hotel is a good match Clean hotel friendly staff at the reception and the restaurant had good quality food and the price was reasonable July 8, 2014
Rated 4 out of 5 by Hotel was clean and staff was great Hotel was clean, neat and about the size I expected for New York. The staff were very friendly and frequently asked if there was anything they can do to better my visit. The gym equipment was in poor condition (treadmills and elliptical machines). I also had to go from my floor, 27, to floor C below the lobby to get ice. Not very convenient. October 23, 2013
Rated 5 out of 5 by Great Location, Solid Choice for Midtown/Broadway Title says it all. A few undesirables around Port Authority across the street but otherwise a solid property just a few blocks off Broadway. Walk to Times Square, great restaurants and all the theaters. Rooms average size for NYC. Request high floor to get a view and a room further from the street noise. We were on 15 and slept very soundly! June 15, 2013
Rated 4 out of 5 by Good Hotel This hotel is well maintained and in a great location. The staff was ALWAYS friendly no matter who I encountered. The beds and linens were comfortable and clean. Overall good experience. Stayed for 7 nights. One exceptional staff member is Kathia. She really makes you feel welcome and taken care off. May 16, 2014
Rated 4 out of 5 by Small conevenient hotel Small hotel with great proximity to lots of tourist locations downtown (including Broadway Theaters and Times Square). Rooms are small (but so are most in downtown NY), but well kept. I would definitely recommend requesting a higher floor, as lower levels look into bus terminal parking lot. Rooms service is good, although limited hours. January 4, 2014
Rated 5 out of 5 by This hotel offers very good value for money The location of the hotel is its weakest point. However, it is very easy to get taxis or walk to other areas. Of the Four Points hotels we have stayed in Manhattan (we have stayed at another two), this one is the best. Rooms and bathroom are clean and bed is very comfortable. It also has the newest (or most recently renovated) facilities. November 17, 2012
Rated 4 out of 5 by Consistently good Clean, efficient, free bottled water, comfortable bed, clean bed linens. The room was a comfortable temperature when I arrived instead of being warm like at other hotels. I would like to see newer, plusher bathroom towels. June 23, 2014
Rated 5 out of 5 by An excellent first stay Just finished a 5 night stay -our first at this property. Well situated to multiple subway and bus lines, it is also walking distance to Times Square. Staff was helpful and polite from top to bottom, always a reflection of a hotels manager. Here, Mr. J. Turano has everyone working in tandem. A special mention to Leon at the front desk. December 16, 2013
Rated 5 out of 5 by Best Hotel Staff in NYC As always, a great stay without any issues and wonderful service from the top notch staff at the four points times square. July 11, 2014
Rated 5 out of 5 by Super location and great staff I stayed at this hotel and chose location based on proximity to theater district. PERFECT! We went to a show at night and walked back to the hotel within 5 minutes. The staff was super friendly to me and my kids. Breakfast was an amazing spread of eggs, sausages, yogurt, fruit, etc... Everything one could want in Manhatten. November 6, 2013
Rated 3 out of 5 by The staff is wonderful! The location of this hotel was central to everything we wanted to do, but keep in mind there are 3 adult clubs on the same block if you are traveling with children. The rooms were TINY, but the staff was great. I am all about customer service, and we had all our requests met with a smile. May 8, 2014
Rated 5 out of 5 by Superior Room and Amazingly Helpful Staff From the moment I arrived, I was treated like a welcomed guest. The hotel was exceptionally clean and stylish, and our 32nd floor suite was outstanding--loved the water view and Empire State Building view--far exceeded my expectations. The bed and pillows were very comfy after a long day of exploring Manhattan. What a find! April 15, 2013
Rated 4 out of 5 by Staff was great!!! It was an unexpectedly cold weekend and a young member of the staff stood in the street trying to hail a cab for us in the snow for about 10 minutes! Everyone welcomed us each time we came back to the hotel and asked repeatedly if everything was OK. The beds and linens were great, as always in a Starwood Resort. Thanks!!!! March 17, 2013
Rated 4 out of 5 by Good Choice for West side Room was very clean, shower door was awkward, would imagine a heavyset person having difficulty. Staff were friendly. Good location, trattoria around the corner on 9th was great, bowling alley/lounge on 9th great place. hotel was very quiet. heating unit was annoying on and off at night, as well as blinking fire system. January 28, 2013
Rated 5 out of 5 by Great experience I come to NYC about once a month and have stayed in many, many hotels in the city, but I rarely ever stay in the same hotel twice. Now that I have stayed at Four Points i have found a place I want to stay at again. Great location, super friendly staff, nice facilities and excellent value. You have a new repeat customer. March 7, 2013
Rated 5 out of 5 by Great weekend trip home base! This hotel was a great location for weekend in NYC "home base". Allowed us to shop, eat drink and be merry. Great way to get a bit of exercise with walk to/from stores & restaurants & shopping; or take subway/taxi if wish. Greatly enjoyed the location, staff, and bar service! Would recommend and enjoy a return visit. December 9, 2013
Rated 5 out of 5 by The Heart of the City I will always stay here when I come back to New York as the hotel is centrally located. Especially if you are an avid theater goer like myself, you are blocks away from it all. Not only is location important to me, but comfort, cleanliness and amenities rank high on my priority list. Thanks for continuing excellence. June 18, 2013
Rated 4 out of 5 by Awesome staff Everyone was very nice, helpful and friendly - the room was nice and they provide free water. Tried for an early check in but there weren't any rooms made up so they held my luggage and then held it the next day - felt comfortable doing this. All in all a good place to stay - close to Penn Station and Times Square. October 24, 2012
Rated 5 out of 5 by Crowning Service The rooms were clean and the location was within walking proximity to Times Square but just far enough to be away from the hustle and bustle. My plans changed and I needed to stay an extra night, and I must say the service was immaculate and it was no hassle whatsoever. Siovan Tejada is a gentleman and a scholar! January 15, 2014
Rated 3 out of 5 by Good for city trip Very central location in the heart of NYC July 14, 2014
Rated 5 out of 5 by Great We had wonderful times over there spending time between time square and night clubs all around. July 8, 2014
Rated 5 out of 5 by Wonderful staff! I was greeted immediately and treated very well by all staff members. I received an automatic upgrade as well. I told the young man at the desk that I did drink a lot of water and every time I requested it, I was brought two bottles within minutes. Overall, the staff was excellent and all of my needs were met. June 30, 2013
Rated 2 out of 5 by Not for kids, women Watch out. To get to this hotel, one has to walk fast a few "adult" shops for men and the department of probation. It isn't a place for kids or women staying alone who have to come home after dark. The hotel itself is so-so -- the shabbiest four points I've ever stayed at, but this is nyc. Staff is super nice. October 8, 2012
Rated 5 out of 5 by 100% Satisfied as Always I have stayed at this property over 100 times and it has by far the best staff of any hotel in NYC. Joe, the new GM has brought some nice extra touches which is making it better than ever. It makes such a difference when you are away from home and made to feel welcomed like I do at the Fourpoints Times Square. May 24, 2013
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