Rated 5 out of 5 by moni37 this hotel has great staff and service
Overall I was extremly happy with this hotel. The staff was very friendly and helpful, me and my friend stayed there over Christmas and we felt right at home. We will most definently stay there again.
December 28, 2012
Rated 5 out of 5 by JVS929 Great Hotel for the proce
Great hotel for the price. Friendly staff, good location, clean and comfortable room, tasty and reasonably priced food at the hotel restaurant. Close and reasonably priced parking. I would stay again.
November 1, 2012
Rated 5 out of 5 by Lefty4 NY Experience
Although I only was there for one night, I had an enjoyable stay. The staff was very welcoming and helpful. The hotel is conveniently located which helped to make my experience even more enjoyable.
April 29, 2013
Rated 2 out of 5 by onbusiness Poor follow up
I have left messages with house keeping and the hotel manager about an item I left in my room (sports coat) and no one has been following up. As an SPG I expect much better customer service.
April 19, 2013
Rated 3 out of 5 by SusanandBob Convenient location for the theater district
Close to Times Square and great restaurants on 10th Avenue, we found lots of energy and excitement nearby. The lobby is small and check-in was slow, but the staff was extremely friendly.
September 8, 2013
Rated 5 out of 5 by Reno17 Hotel is clean and in the middle of everything
I stay at this four seasons hotel when I spend the night in the city. I get the room with my points and totally enjoy the stay. Comfortable bed. I would recommend this hotel to all of my friends.
May 13, 2013
Rated 5 out of 5 by Tishie Location, location, location!
Great central location in midtown Manhattan. Clean, really nice and helpful staff. Everyone we dealt with at the hotel was knowledgeable and seemed genuinely happy to Mae sure our stay was great!
December 28, 2012
Rated 4 out of 5 by Dianey Great value
Quick one night stay. Convenient location. Outstanding staff - really ! All were pleasant, welcoming and helpful, at the height of the NYC holiday season when I am sure they are a little harried.
December 22, 2012
Rated 5 out of 5 by lyb4vt Very Welcoming
The hotel staff was very welcoming when checking in. The staff was very friendly and informative. Also very accommodating allowing me a later check out due to my flight leaving in the evening.
April 25, 2013
Rated 3 out of 5 by HNLGAL Decent hotel - poor heating/cooling system
While the room was very compact (as other reviewers often say, what room isn't in New York?), it had all the requisite amenities and was comfortable as a small room could be possible? Though I have to say it was a challenge just negotiating who went where and when with two people and 4 pieces of luggage! But it was manageable so we made it work.
The restaurant was great though. We ate there three or four times during our visit and enjoyed every meal.
The hotel staff were also very nice and did their best to remedy our problem, although I do wonder what happened to two 'engineers' who allegedly went -1. To look for a fan and 2. To find someone who could help. They just never returned or called.
The real problem was the heating/cooling system in the room(s) which made our nights unbearable. We just couldn't get the temperature to stay below 73-75 F at night. We had the A/C on as low as it could go, the fan going as high as it could go, one without the other, one with the other....and ultimately everything off and all the windows open. Even though we were there during the "polar vortex" and had all three windows open all day and all night with temps outside in the teens and below, the room never, never got cool. We even changed rooms and the same thing happened in the 2 nd room. Unfortunately it ruined our stay as we were both cranky and irritable when we were out 'doing' New York. Very disappointing.
January 10, 2014
Rated 4 out of 5 by unhappy1123 A good stay
The room was somewhat smaller than I had hoped but everything else was pretty good, especially the location right in the middle of the best city in the world. The staff was very nice too.
December 24, 2012
Rated 5 out of 5 by Jtask FANTASTIC NYC HOTEL
This is by far the cleanest and most professional hotel in the entire NYC metro area. The staff, rooms and property was incredible!
November 12, 2013
Rated 5 out of 5 by mr616 Great Location
Great Location, friendly staff. High SPG recognition!
December 14, 2013
Rated 3 out of 5 by Evan2013 Sporadic Internet
Internet never worked longer than 10 minutes at a time. I could not work from my hotel. Fix your Internet service guys!
Also my heater made funny noises which made it hard to sleep.
January 31, 2013
Rated 2 out of 5 by jack33915 Hotel needs to be refreshed
Tiny rooms, tiny lobby. small fitness center, the entire hotel needs to be refreshed
i know its NYC but....
November 22, 2013
Rated 4 out of 5 by zelda great value
I thaught this hotel offered a great value-well priced with a convenient location, clean rooms with comfortable beds-very friendly and accomodating staff-would definately stay again
March 13, 2013
Rated 5 out of 5 by nikki Great Stay
So glad that I came across this hotel. Staff was great, room was great, and location was great. I will definitely stay here on my next visit because of everything mentioned above.
June 2, 2013
Rated 2 out of 5 by viper smelly
Room was small and smellrd of mold. I had to call down every day for a 4th set of towels - I don't understand why houskeeping did'nt know there were 4 people staying in the room.
August 6, 2012
Rated 3 out of 5 by kle74 This hotel is ok.
This hotel is ok. Its location is not good. Too many scary people hanging around outside of this hotel. Right next to where paroles come to meet with their parole officers!
July 16, 2013
Rated 4 out of 5 by lleec The Staff Make the Experience
I was pleasantly surprised by the calibre of this hotel which is made exceptional by the commitment and attitude of the staff.
November 5, 2013
Rated 5 out of 5 by kangol73 Great Staff
My stay at another SPG hotel the previous night was horrible, so I moved. The staff at 4 points was very friendly, professional and really treated me well. Will return here.
May 17, 2013
Rated 5 out of 5 by ad1234 Fantastic stay in the big apple
Loved this hotel. Easy to access location, and small boutique style of the hotel was welcoming and calming after the hustle and bustle of new York. Will stay here again!
July 29, 2013
Rated 5 out of 5 by NLRM A Nice Surprise
The Four Points Sheraton was an awesome find, tucked away from the hustle and bustle, but close to everything times square. The staff was friendly, courteous and helpful.
June 18, 2013
Rated 3 out of 5 by Pianca Very good position
Thank you for your attentions and you friendly.
December 10, 2013
Rated 5 out of 5 by RLG1 Excellent value
Used points to stay at this location, was thoroughly pleased. Loved everything about the room and the location. I would definitely stay here again in the future.
August 9, 2013
Rated 5 out of 5 by Maryann Good Service
This hotel had better service than usual. And it was small enough to feel more intimate. It's location overall is good - bu the street it is on is not very inviting.
June 25, 2012
Rated 3 out of 5 by JP1230 The staff is very nice
The staff called, Is??, in the front desk in the hotel was very nice. He kindly helped me to move my luggage to the parking lot because I had too many stuffs.
August 12, 2013
Rated 4 out of 5 by Karun Great Stay in NYC Times Square
Location is excellent. Staff is extremely courteous, friendly, competent, and did everything to make my stay comfortable.
Bathroom needs more hook and towel bars.
June 10, 2013
Rated 4 out of 5 by Becky47 Good location - close to subway.
We enjoyed our stay - slept well on the heavenly beds and the hotel recent updates made for comfortable rooms - small for 3 people, but we managed just fine!
August 6, 2013
Rated 4 out of 5 by feathersax NYC weekend
Yes, rooms are small, but it is Midtown Manhattan. No reason to stay in the room long. Staff pleasant, helpful & knowledgeable. Great experience.
September 16, 2013