Rated 5 out of 5 by Breerrabbut Great experience!
I was a little nervous about choosing a hotel because it was just my 16 year old daughter and I traveling. I couldn't have been more pleased! The staff was friendly and helpful. Cindy checked us in ( early) and allowed us a couple extra hours at check out. She was extremely helpful and sweet on a BUSY holiday week.The room was comfortable and very clean and the location was great. We will stay here again.
December 1, 2013
Rated 4 out of 5 by shelly222 amazing staff
Yes, rooms are small but we didn't come here to stay in our room. Staff happens to be the best part of this hotel. Az in the restaurant was exceptionally sweet and housekeeping also gets 5*'s. Front desk said," welcome back" everytime we walked into the hotel! Fantastic
November 29, 2013
Rated 5 out of 5 by gocubs stay at sheraton great
writing to particularly thank the mgmt team. am platinum member and no upgrade was available. they paid extra attention and provided comp (including free drink). really appreciated it!
November 27, 2013
Rated 2 out of 5 by jack33915 Hotel needs to be refreshed
Tiny rooms, tiny lobby. small fitness center, the entire hotel needs to be refreshed
i know its NYC but....
November 22, 2013
Rated 5 out of 5 by DebbieH Would definately stay there again.
This hotel is very clean with well appointed rooms and comfortable beds and pillows. Staff are helpful, friendly and professional. The location is within walking distance to attractions and sights in mid-town. Would definately stay there again.
November 18, 2013
Rated 5 out of 5 by KMTH Great location
Came for a concert at MSG and anniv celeb. Location just far enough away from the very busy avenues. Hotel upgraded room and sent cheese tray unexpectedly. Suite Room was clean, quiet, big, comfortable and had great amenities. Only drawback was ice in the basement - they would deliver it though. Staff was friendly and helpful. Would recommend to anyone.
November 16, 2013
Rated 4 out of 5 by amwz Mr.
average hotel, reasonable location in NYC
November 15, 2013
Rated 5 out of 5 by SCO1 Great time!
Excellent location, great service and no problems.
November 13, 2013
Rated 5 out of 5 by Jtask FANTASTIC NYC HOTEL
This is by far the cleanest and most professional hotel in the entire NYC metro area. The staff, rooms and property was incredible!
November 12, 2013
Rated 4 out of 5 by Hanger13 Sheraton fpur points
This hotel was centrally located. Parking was within walking distance. The room was clean an comfortable for a short stay. The view was a parking garage and the elevator was a little slow. It was perfect for our one night stay. The accomodating staff made the stay exceptional.
November 11, 2013
Rated 2 out of 5 by 1358High Don't bother with the Consignee
The staff is excellent! They are thoughtful and pleasant. The young lady that staffed the consignee desk seemed to know nothing or not trained. Whatever we asked of her she was sadly useless. Saturday at 4:00 p.m. we wanted a glass of wine and she couldn't even suggest a local place - she sent us to a dreadful Irish pub. As far as a taxi she wanted to get us a quote before service. She took forever just trying to explain. We had to walk to the show and were late. We also reported the shower control was broken Sat a.m. and wasn't properly repaired. Trouble again Sunday.
November 11, 2013
Rated 5 out of 5 by Purplepaws Cozy but comfortable
THere is no way around it, this is a small hotel-- but the staff is friendly, accommodating and professional! and the room was clean and in full working order!
November 10, 2013
Rated 4 out of 5 by Ali007 Staff was Great!
The staff at this hotel was great! My only complaint is the parking situation. When I made the reservtion with SPG I was told that the parking was a flat rate of $28/day. 5 days later when I got to the hotel... I was informed that the contract they had with the garage was voided on October 1st. Considering that I called on October 31st to make the reservation... you would think the hotel would have informed SPG and that they WOULD HAVE TAKEN THE WRONG INFO OFF OF THEIR WEBSITE!! As a result of this my parking bill went from $28/day to $45/day, that's a big difference.
November 10, 2013
Rated 4 out of 5 by RLBKNY Nice place to stay
Staff was always courteious and location convienient to all sights in midtown.
November 9, 2013
Rated 5 out of 5 by Nikichina Super location and great staff
I stayed at this hotel and chose location based on proximity to theater district. PERFECT! We went to a show at night and walked back to the hotel within 5 minutes.
The staff was super friendly to me and my kids. Breakfast was an amazing spread of eggs, sausages, yogurt, fruit, etc...
Everything one could want in Manhatten.
November 6, 2013
Rated 4 out of 5 by lleec The Staff Make the Experience
I was pleasantly surprised by the calibre of this hotel which is made exceptional by the commitment and attitude of the staff.
November 5, 2013
Rated 5 out of 5 by JCP2013 NYC Marathon
We came up for the NY Marathon. The staff was great, in particular, Leon at the front desk. He was exceptionally professional. Knowing that we were running the race, he arranged for a late checkout so we didn't have to travel without showers. The location was ideal for the marathon and close to Times Square and Hells Kitchen without the noise. The room was a little tight for two, but it worked out well.
November 4, 2013
Rated 5 out of 5 by Steve9 First time visiting this property
I normally stay at another SPG property but my business meetings were closer to this Four Points. I expected a low budget experience but was very impressed by the staff and the overall experience. Turn down service and all! I will be back .
November 1, 2013
Rated 4 out of 5 by IreneC Central Location, Friendly Service, Added Perks
Arrived on Wednesday to free BBQ and beer (every Wed). Hotdog, harmburger, nachos, mac salad, desert. Free softdrinks, beer and wine.
Very friendly staff, especially Kathia and Sarah. Manager Joseph Turano very approachable. He provides his email and direct phone extension for guests to contact him directly. When I got home, I wanted to discuss an issue with him, so I emailed him directly, and hope to hear from him soon :-)
Close to major subway lines. Free bottled water a big plus. If you go "green" and decline room cleaning, you can choose either $5 or 250 points for each day you decline. On departure, if you don't want to wait for a cab, they can arrange car service for a fixed rate. We reserved a car for 4:30 AM. The car was on time and the driver was courteous.
October 31, 2013
Rated 3 out of 5 by fairgame13 Staff went above and beyond
the staff was so wonderful HOWEVER, ....I GOT NO SLEEP due to the CONSTRUCTION going on in the street below my room at 1:00 am!!!! My wake up call was 3:30. So, unfortunately, I could not recommend until I knew the construction was complete.
October 31, 2013
Rated 3 out of 5 by Ayad65 Tight and well located
This hotel is extremely tight, the lobby is small, the room is tight and has no parking plans under hotel options. Although parking was available, for $38 a day with no in and out privilege, but the hotel didn't have the option for a discount nor valley support.
Checking in was smooth, found out that the toilet was clogged, the technician came a few minutes after calling in the morning and fixed it. Ordered 4 bottles of water, got only 2, then another 2 after a follow up call.
In general, the hotel was excellently located between Times Square and the Javits convention center. I enjoyed my stay.
October 28, 2013
Rated 5 out of 5 by DanceMom12 Very accommodating staff
This hotel was convenient to everything and was very clean. We were also allowed to store our luggage after checkout due to a later commitment. The staff was extremely helpful and very professional and nice when we returned for our bags to the point of giving us a makeshift ice bag for my daughter's knee after she hit it during a dance rehearsal. We will definitely plan to stay there in the future.
October 27, 2013
Rated 1 out of 5 by BroadwayBoyz Terrible Experience
I arrived to find that my room had been given away, despite having a pre-paid reservation and Gold Member status. After a transcontinental flight no less!
They gave me no advanced notice, no choices and slapped me in the hotel next door for the night.
As if that wasn't bad enough then expected me to then re-pack my suitcases and move back to their hotel when they had a room available. WORST hotel experience I have ever had. Makes me question my SPG membership.
October 26, 2013
Rated 5 out of 5 by Calliegirl Excellent experience
I was impressed with everything! Every interaction with staff from front desk to luggage attendants was great. Everyone was so friendly and made us feel like they were truly happy we were there.
October 23, 2013
Rated 4 out of 5 by IBI01 Hotel was clean and staff was great
Hotel was clean, neat and about the size I expected for New York. The staff were very friendly and frequently asked if there was anything they can do to better my visit. The gym equipment was in poor condition (treadmills and elliptical machines). I also had to go from my floor, 27, to floor C below the lobby to get ice. Not very convenient.
October 23, 2013
Rated 5 out of 5 by Momdad2girls Great hotel and staff
We stayed at Four Points this weekend for our anniversary. The staff was great and welcoming, the rooms were nice and clean. And the room smelled good, lol. It was something both me and my husband commented on when getting in the room. We had some drinks at the bar, Anthony was great. we had great conversations with him and met some other hotel guests while sitting there. Upon checkout, the staff was very accomodating and kept our bags while we spent some more time in the city. i was also asked if we enjoyed our complimentary platter for our anniversary. unfortunately, that never made it to our room. we didnt know about it so naturally we werent upset. However, she apologized and wanted to make it up to us and offered me 2000 points. i gladly acceoted the offer and was very appreciative. i definately recommend this hotel for your NYC stay and I look forward to staying here again. Also, I saw some reviews that mentioned they didn't like the neighborhood. I felt fine walking around day and night. It's as safe as any other NYC street.
October 21, 2013
Rated 4 out of 5 by drk008 boutique with excellent staff
location - OK, hard to find.
neighboring restaurants - excellent
front desk and concierge - excellent
room: fair; no ice, no refrig, no replacement of
hand towels (2).
breakfast: excellent staff, good value.
October 20, 2013
Rated 4 out of 5 by lochness Great location
So simple to get to where I needed to be around Times Square and for evening entertainment and dining
October 19, 2013
Rated 4 out of 5 by AnkitKS New York Trip for Business
This hotel is very accessible with my work place and where I need to go for business.
Good place to stay over
October 18, 2013
Rated 4 out of 5 by Roadman1 Good, but
Staff is great. Room and bed are very comfortable. Bathroom/shower, excellent. The only real niggle is that the elevators are VERY slow.
If you don't like being in the busy and edgy Port Authority Area, best not to choose this hotel.
October 13, 2013