Rated 5 out of 5 by FremontDave great location
Near Times Square and great places to eat. Clean and comfortable although the room was a little tight on space. Staff very attentive and friendly.
December 22, 2011
Rated 1 out of 5 by Lexi33 This hotel is in a bad location
The hotel is old, the rooms are outdated, and super thin walls. The location is next to the parole office.
April 19, 2013
Rated 4 out of 5 by Rach27 Great location
This hotel is super convenient. The location is fantastic you can walk to most places including Penn Station and port authority.
Would definitely stay here again
May 22, 2014
Rated 2 out of 5 by Patrick99 Great location, but tired and filthy hotel
I stayed here with a last minute reservation while extending an unexpected stay in the New York area.
Check-in was easy and simple. I was upgraded to a room on a higher floor (and apparently a better view) due to my Gold status. The view was beautiful, and unlike most hotels in this area, was unobstructed, as the Port Authority Bus Terminal is only a few stories tall and opposite the hotel.
The room was NOT clean. The douvee was "soiled" with what I hope was dirt or food and not something from the human body. I didn't notice this until late in the night when I was going to bed. I called down to have it removed and a new one placed TWICE, but nobody ever came. I simply removed it myself and left it in the corner of the room.
When I woke up, I noticed MORE stains on a pillow and the sheets on the other side of the bed from the side I slept in (Thank God).
I tried to talk to the person downstairs about this when I was leaving, but I was quickly shut-up and told to wait in line (which was 7-8 people long). I was in a hurry to get to a meeting and it was clear the line would take over 30minutes, so I left.
I also had requested a copy of my bill emailed to me, but that never happened.
I am amazed at the fact that the hotel would use such soiled linens and that there was nobody available (or willing) to bring me new sheets in the middle of the night, let alone the attitude I got when attempting to complain.
I would NOT return or recommend this hotel. There are many nicer Starwood properties in New York.
August 20, 2012
Rated 5 out of 5 by Brownie27 Great place to stay in the heart of NYC
Overall, I am pleased with my stay. The staff was outstanding. The hotel was conveniently located just footsteps from Times Square. Room was a little tight but this was expected. Only minor issues were that the shower door did not have a seal at the bottom which caused the floor to get soaked after showering and that I was told that parking in the lot next door would cost $28/day when it actually costed $38/day. I was told this was because I had a SUV (Nissan Rogue). My SUV took up no more room than any of the other cars and fit fine in the bays. This place gets a two thumbs up from me!
September 23, 2012
Rated 5 out of 5 by Scott2014 Outstanding Service!
This was our first trip to NYC and it was fantastic. The staff was very pleasant and helpful. Isaiah at the front desk was extremely helpful recommending dining options and even called and made our reservation. Thank you to everyone for helping to make our first trip a memorable one. I would highly recommend staying here.
May 19, 2014
Rated 5 out of 5 by SuziM Clean, comfortable, friendly staff
This hotel is well located n New York and offers everything needed as a base to explore. There is also a fresh coffee machine in the room and unlimited free bottled water. It's perfect and reasonably priced.
April 1, 2014
Rated 3 out of 5 by bonesy good rooms, small elevators
I had to wait till almost 3:30PM to check in after I was told at 2:50 that it would only be 10 minutes. The room is comfortable and spacious considering the price and location.
May 19, 2014
Rated 3 out of 5 by AttorneyTim Not a Level 5
This is a good solid midtown hotel but doesn't match the level 5 of the Westin Times Square just around the corner...only 3 elevators for a 35 story bldg...staff was extremely nice but my platinum upgrade was lacking on a night that the hotel was defintely nowhere near full...they gave me a room with a view...basic room...northside...not an upgrade...great parking price about 100 yards away...not the best street...the NY Parole Board is next door and parolees line the street in the morning...but you are in the middle of everything and location does matter....rooms are typically NY small but clean...the faucets in the bathrooms look great but work less that ideal...all in all...a decent SPG property but not a Level 5
August 4, 2012
Rated 4 out of 5 by DSLove Good Hotel
This hotel is well maintained and in a great location. The staff was ALWAYS friendly no matter who I encountered. The beds and linens were comfortable and clean. Overall good experience. Stayed for 7 nights. One exceptional staff member is Kathia. She really makes you feel welcome and taken care off.
May 16, 2014
Rated 5 out of 5 by Ian4APA Great location and exceptional staff.
The staff were exceptionally welcoming, helpful and friendly, throughout an 8 night stay.
About a 12 minute walk to the Jacob Javits Convention Center and across from the Port Authority Bus Terminal and underground walkway to Metro Subway.
SPG members get a 20% discount on in hotel food. Lots of ethnic restaurants within walking distance. The amazing B & H Photo Video Store is less than ten minutes walk.
May 12, 2014
Rated 5 out of 5 by jhhag Location and Service top notch!
We could not have chosen a better location for our 2 day stay in Manhattan. Just about everything is within walking distance. The big winner here is the service! What accommodating , friendly, efficient staff on every level, especially SPG desk and concierge , Kirstin. Rooms are updated (albeit "New York Style", i.e. small) bathroom has excellent lighting, glassed walk-in-shower. "Restaurant" nothing much but OK for quick breakfast.Rates are moderate. Definite "stay again" property.
February 11, 2014
Rated 5 out of 5 by Edward99 Excellent Customer Service
This hotel was excellent. Just a few blocks away from Times Square, not in the middle of all the traffic but yet across the street from a subway. Our front desk associate Katia was amazing, welcomed us with a smile, called me by my name several times and just made us feel welcome from the start, it really paved the way for a great weekend.
March 11, 2014
Rated 5 out of 5 by Bucket Quick College Spring Break Getaway
I have not been to New York City in over 20 years. I brought my son in for a break from college. The General Manager, Joseph, had sent me an e-mail the night before inviting me and my son for a check in reception. I have stayed at many Sheraton brand hotels in the past. By far, this was the very best Sheraton stay I have ever had. Though this particular hotel does not have all of the amenities of a larger Sheraton brand hotel or resort, Joseph, and his incredible staff, more than made up for it in personal attention and real sprit of customer first. From the moment we showed up, everything went right for someone who was nervous about my New York City visit. I was quickly put at ease by the staff’s attention to detail in answering all of my questions and providing sound trip advice. The room (with an incredible view) was perfect for our needs. When I come back to New York City in the future, Four Points Times Square will be my first hotel choice!
March 10, 2014
Rated 5 out of 5 by counter896 Great Experience
I booked a stay to celebrate my daughter's tenth birthday. We were greeted warmly by the staff, in particular, Angie and Sarah. The room was on an upper floor with a nice view of the city. My daughter really liked that we could see the Empire State Building from our room. The beds were very comfortable and the room was immaculate.
I read a few reviews in Yelp which were less than complimentary and have been left wondering if they stayed at the same hotel I stayed in. The entire experience was wonderful and I will certainly return there
August 26, 2013
Rated 5 out of 5 by PMMK Best Hotel for the money in the Theatre District
I've stayed here many times in the past three years and each time the Four Points surpasses expectations. Location can't be beat. Staff is extraordinarily service minded. Rooms are very well maintained, updated and quiet. Parking is discounted. Restaurant serves a great breakfast. Prices are great. Starwood recognition can't be beat. This is my go to hotel in the theater area.
March 3, 2014
Rated 1 out of 5 by aaron64 not great
for the price, HUGE disappointment!
May 16, 2014
Rated 2 out of 5 by Momof2 Not what we expected
We re Starwood Members and have for the most part always had good experiences with the hotels. This hotel however we won't be returning to. The area was sketchy (we have two children). The greyhound station was across the street, adult books on the same street as the hotel and the parole building 3 doors down. Not an area for children or adults. We didn't feel safe. As for the hotel, the staff was friendly but the rooms were not cleans. Old dirty carpeting, SMALL room and tiny batjroom. Not a comfortable stay:(
March 30, 2013
Rated 5 out of 5 by ChefSmoke Best service I've had...
in quite a while. We got in early but were able to pre-check in, and the staff stored out luggage while we we parked the car and did the sight-seeing thing. Bell staff was outstanding help us unload the car, getting items to the room, and then helping us out again the next morning.
Check-in was smooth and quick, check out was the same!
February 25, 2014
Rated 4 out of 5 by sully53 Good but not a Wow!
Rooms quite small. Staff friendly. Good location. Between 8 & 9th a little seedy.
May 13, 2014
Rated 3 out of 5 by Linda75 Great hotel
Me and my family stayed at the hotel for 4 nights and we liked it alot. We lived 4 persons in one room and it got a little crowded but the room was clean. The staff was very helpful with everything we asked for.On our arrival they served us cupcakes and one day they had a free popcornstand in the lobby. The kids just loved that! It was close to Times Square, metro, busterminal, shopping, dining - everything you need.
May 5, 2014
Rated 5 out of 5 by bomo bobmo
great smaller hotel
March 6, 2014
Rated 1 out of 5 by BroadwayBoyz Terrible Experience
I arrived to find that my room had been given away, despite having a pre-paid reservation and Gold Member status. After a transcontinental flight no less!
They gave me no advanced notice, no choices and slapped me in the hotel next door for the night.
As if that wasn't bad enough then expected me to then re-pack my suitcases and move back to their hotel when they had a room available. WORST hotel experience I have ever had. Makes me question my SPG membership.
October 26, 2013
Rated 4 out of 5 by nadeemii Great location
Hotel is in an ideal spot with Times Sq just 2 mins away. It's right next to a subway line 42nd st which has everything to hand.
The hotel service and staff was on point, but the rooms needed a little bit of a face lift. There isn't a pool or spa and the fitness room needs to be updated. However everything else, including the breakfast menu was great. I would suggest the buffet needs a little improving with different daily offerings if the selection is restricted.
May 31, 2013
Rated 5 out of 5 by brauhaw Fantastic Stay
The staff couldn't have been nicer, the location of the hotel was excellent, only 5 minutes walk to the bright lights of Time Square.
February 26, 2014
Rated 3 out of 5 by MamaG4 The staff is wonderful!
The location of this hotel was central to everything we wanted to do, but keep in mind there are 3 adult clubs on the same block if you are traveling with children. The rooms were TINY, but the staff was great. I am all about customer service, and we had all our requests met with a smile.
May 8, 2014
Rated 5 out of 5 by preachman55 Just a great place
it was our 1st wedding anniversary. GM had a bottle of wine and fruit plate in room waiting for us!! Staff was topnotch.
You must be realistc... This is a boutique hotel and so things are smaller than a luxury hotel... Room was very comfortable with a king sized bed. Great view over looking the city on the 31st floor.
Close enough to Times Square that we walked most everywhere and we are 57 years old. Very convenient to all types of transportation!!!
September 10, 2012
Rated 5 out of 5 by Paqman77 My favorite hotel in NYC
I travel to NYC on business quite a bit, and I always seek out this hotel. It's fairly new, and the rooms are small-ish but very nice (particularly the bathrooms). The views are great, too. The block is kind of sketchy (the Port Authority, a parole office and some "mature establishments" are all there), but there are always a lot of people walking around, so I always feel safe. The location is great...within walking distance of Times Square and Midtown, and with all the restaurants and bars in Heck's Kitchen nearby. The free Internet and coffee are great, too. So, for the money, it's hard to beat this place. I come here on business...build up my Starwood points...and then use them to stay here for free on my vacations! That's how much I like it. The staff are always great, too. So don't let the block scare you...give this place a try!
August 19, 2012
Rated 5 out of 5 Great service from day of booking!
Right from the day of booking, I had amazing service at this location. The managers and staff are all very warm and welcoming each time you come in contact with them. They are always greeting you and making you feel like a valued guest. I would highly recommend other travellers to use this location not just for the quality service, but for the location - as it's literally a few blocks to Time Square and very central to many other tourist locations.
February 12, 2013
Rated 5 out of 5 by Mcottle Great Business Hotel in Manhattan
The Four Points Sheraton Times Square has a great location. It's low on amenities but does have a great gym. And who needs a great hotel restaurant when there are 200 within a 5 minute walk? There is room service though and there's a very cool rooftop bar.
It's very close to the Tunnel if you are driving in. Parking is very close. And if you are going to the theater it's a close walk.
Overall it's a good value, business hotel in the heart of NY.
November 19, 2012