Four Points by Sheraton

Four Points by Sheraton Midtown - Times Square

  • 326 West 40th Street
  • New York,
  • New York
  • 10018
  • USA
  • Landkarte

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Mindestalter

Um eine Reservierung vorzunehmen, müssen Gäste mindestens 18 Jahre alt sein und einen gültigen Lichtbildausweis vorlegen.

Rated 4.1 out of 5 by 557 reviewers.
Rated 5 out of 5 by Well worth the stay The room was spacious for New York City. The staff was very friendly and informative. Just two blocks from Times Square what more can you ask. The location seems a bit scary (behind the port authority) but we had no issues August 4, 2014
Rated 5 out of 5 by Great stay My family and I had a terrific stay. The location was incredibly convenient, and the staff was one of the most helpful I've ever encountered at a hotel -- knowledgeable, patient, energetic, and quick to go the extra mile. We highly recommend this hotel. August 4, 2014
Rated 4 out of 5 by Central location for modest price Stayed one night and enjoyed my stay for the most part. I requested and received a quieter room facing downtown. Despite being in the middle of NYC, the noise was minimal. The room is your standard 4Pts but consistency in the chain at affordable prices is an important part of the chain. The breakfast at the restaurant was very enjoyable and staff very friendly (in fact most of the staff were cheerful and helpful). The only downfall of the hotel was the bar. They were advertising World Cup and to watch it there (the final match was on and began at 4pm). The bar did not open until 5pm and the setup took another 30 minutes (close to the end of matchplay). The selection at the bar was also pretty poor since 4Pts campaigns Best Brews promotes craft brews. What was on tap was minimal. Further, the bartender said the beer was warm, not cooled. Some beers are good at room temp, but most like their Brooklyn Brewery beer should be served at temps in their 40s. While the overall stay was very good, the hotel should reconsider their bar setup. August 3, 2014
Rated 3 out of 5 by needs Improvement Generally the hotel is OK. Public spaces are clean. Staff is very friendly and helpful. The room is very small...the smallest that I ever stayed in. I also did not like the shower. Water spills all over the bathroom floor making it slippery and dangerous. For these resons, I cannot recomment this hotel. August 2, 2014
Rated 5 out of 5 by I have at this hotel 3 times I love the location near many attractions in NY August 1, 2014
Rated 4 out of 5 by Fine tuning Stay overall was good. Shower curtain liner smelly and needed to be laundered. Mentioned recycling at checkout and was informed that the pretty black plastic wastebasket was for recycling. Wish I'd been told that at check in. I'm used to seeing the dark blue recycling baskets. Liked the access to the rooftop lounge next door. July 31, 2014
Rated 5 out of 5 by a gem for NYC We came for a few days to play in NYC and were completely happy with the hotel experience, although having stayed here, I would also choose it if I had business nearby. I've stayed elsewhere in the city and it is really hard to find decent hotels for a decent price. The restaurant was fabulous, the coffee was hot and tasty, although it would have been nice if coffee were available all day, not just 'til about noon. Can't say enough great things about the staff--absolutely everyone we encountered was cheerful, friendly and helpful. I would definitely stay here again. July 30, 2014
Rated 5 out of 5 by Great location Staff were extremely helpful. Good location and good price for this area. July 29, 2014
Rated 5 out of 5 by Affordable and Comfortable The property was excellent for our one night stay. Staff was outstanding in making sure we were provided with all our needs. Exceptional customer service. July 29, 2014
Rated 4 out of 5 by “Great location!” room is comfort and the front desk was incredibly friendly and helpful. July 29, 2014
Rated 5 out of 5 by Beyond expectations!! We recently stayed at the Four Points Times Square. I just wanted to e-mail a quick note to let you know what a great experience we had! When we first arrived we were greeted at the front desk by Ariel. She was FANTASTIC!! She welcomed us to the city and helped get our bags stowed since we were a little early for our check in and our room was not ready. Throughout the whole trip Ariel was there as a friendly face and was so nice, helping us by giving us suggestions on what to do and by listening to our fun adventures throughout the day. We are from Minnesota and New York can have a reputation of having rude or rushed people and Ariel was far from either! By the end of the trip we felt like we had made a friend! She is a great addition to your hotel, making us feel welcome and important. New York has thousands of hotels and really when you are on vacation the room itself is really pretty irrelevant as you don't spend much time in it, you should be out enjoying the town, but the staff, especially Ariel, made your hotel stand out from the others! We also loved the cupcakes at check in, what a nice little touch that we really appreciated after traveling all day! Some other little things we appreciated were the fact that there were three elevators so that we didn't have to wait long to get to and from our room. (I had previously stayed in NYC and was at a hotel that only had one elevator and that lead to a long wait to go up or down.) The room was comfortable and the cleaning crew did a great job cleaning our room so every night when we got home from our adventures it was clean and ready for us to get some much needed sleep! I would recommend this hotel to anyone and everyone I know who is traveling to New York on business or for pleasure! Great Job! I had never stayed at a Four Points before, but now that I have, I will definitely be looking them up the next time I go on vacation! Thanks again!! Dawn July 28, 2014
Rated 5 out of 5 by Great location staff was friendly. Great location, directly across the street from the port authority station. Hotel room was very clean and hotel has a nice fitness room. July 28, 2014
Rated 4 out of 5 by Friendly hotel in the center of the action Attentive and friendly staff, great rooms, and delicious cocktails! Good location not far from Times Square and half a block from a subway stop. The rooftop bar next door was a place to see and be seen. And to top it off, when you check in, they give you cupcakes!! July 28, 2014
Rated 5 out of 5 by Excellent Customer Service Friendly employees! Great complimentary cupcakes!!! July 27, 2014
Rated 5 out of 5 by congracts A special thanks to Mr. Leon - it's really cool to arrive in a hotel and beeing called by your name! Otherwise, he helped me a lot with some packges that i sent to the hotel. Thanks a lot! July 26, 2014
Rated 5 out of 5 by Best Staff Where to begin...My wife and I made our first trip to New York to celebrate our 20th anniversary. We took a red-eye flight and arrived at the hotel early expecting only to drop our bags and start our adventure. Kathia was working the front desk and allowed us to check in early. She also arranged a special celebration of our anniversary later that evening. The room was nice and the bed was very comfortable. When we set out to explore the city, Kathia and all other workers provided maps, circling the areas we were in search of. That helped us every day we were there. Wednesday night we found out there was a BBQ and Brew event, so we stopped by before our Broadway show. Every staff member who was there greeted us with warmness and thanked us for staying there. The Chef's creations were incredible. The little spinach pies were great. Because we had to leave for our show, we didn't get to try the dessert. No worries. The Chef saved us some and sent them up for us after the show. What class. Although I don't remember everyone's name, each time a went through the lobby area, everyone was so friendly and remembered who we were. Those working mornings, afternoon, and late evenings. In all my years of life, and staying at various hotels, the way I was treated here is the highest customer satisfaction I have ever received. I wanted to stay longer, but still had a life to return to, but I know when I return where I will be staying. Thanks for making our trip exceed all expectations. July 26, 2014
Rated 5 out of 5 by Hotel was quiet and close to the action! Had a wonderful time. Staff was efficient, courteous and knowledgeable. Kathia was super. She remembered our needs and took great pains to see that everything we talked about and asked for was carried out quickly and efficiently. Kudos to her for a job above and beyond! July 26, 2014
Rated 5 out of 5 by Great Hotel I just want to say THANK YOU to everyone. Our trip was fantastic. A special THANK YOU to Ruth and Rachel. We had a horrible check-in experience at another hotel the day we arrived in New York. We were two seconds from going back to the airport and flying back to Houston. Instead, we canceled that reservation and came to Four Points. Ruth helped put as at ease and was such a pleasure at check-in. The bartender, Rachel, was also great. Very sweet and genuine young lady. Also (last thing, I promise) the Wednesday dinner at the restaurant was great. I was skeptical about the bbq...seeing that I'm from Texas. However, I will say the food and drinks were great. Next time we are in town, we are definitely staying here. We will also be telling all of our friends and co-workers to stay here, as well. July 25, 2014
Rated 5 out of 5 by Nice place to stay This hotel is a good value for the money. It is clean, conveniently located, and the staff is exceptional. I would highly recommend it to anyone! July 24, 2014
Rated 4 out of 5 by Good value for Midtown This hotel isn't fancy, but it is clean and a good value for its location. Forget what you've heard about rude New Yorkers - the staff was extremely friendly and helpful. July 24, 2014
Rated 5 out of 5 by Excellent stay My family and I stayed for 5 nights and had a great stay. The overall staff was excellent, greeting us each time we came back to the hotel. Cindy was phenomenal, she was extremely helpful with suggestions and tips on getting around the city and restaurants to dine at. Overall a very satisfying stay and we will be coming back to this hotel and would recommend it to others. Everything is within walking distance, Time Square, all of the restaurants and shopping you can imagine and the subway/bus station. July 23, 2014
Rated 4 out of 5 by Great staff I stayed here from July 11 - 18 2014. I was disappointed initially as it was not as modern and nice as I was expecting. I had hoped for a view and booked in February and as I was there for my 40th birthday it would have made it more exciting and special. The room size was very good for NY and bathroom was clean and modern and again a good size. The elevators were UNACCEPTABLE. They are painfully slow so I was glad I wasn't up high with a view. We were on the fourth floor and used the stairs at times as it was quicker. Staff were always friendly and helpful. Particularly Kathia. She informed me of a complimentary dinner on Wednesday nights and gave me a free cocktail for my birthday. She also advised me of the rooftop bar which we had not known about (the check-in tour should have included all of this). Great location and noise wasn't to bad given it is across from the Port Authority. Overall a good experience after my initial disappointment. July 22, 2014
Rated 5 out of 5 by This hotel has the most friendly staff. Great stay. Five of us stayed at this hotel for 2 nights, everything was great. July 21, 2014
Rated 2 out of 5 by Horrible Location! The location of this hotel is horrible for families. It is located adjacent to the probation office and every morning there's a huge line of men waiting to enter the facility. The exact location of the hotel is not noted on the website and I wouldn't have stayed here if I knew the neighborhood. Our room was not ready upon arrival and we were told we could receive a free SPG upgrade to a higher floor if we came back later. When we returned to the hotel at 7pm we were told the room needed to be inspected because someone had smoked in the room. We were extremely disappointed and the staff upgraded us again to a suite. The staff handled the situation very well but the pull-out bed was uncomfortable for my children. Overall the suite was very nice and the staff, I don't remember their names, were outstanding and managed a bad situation. Nevertheless I wouldn't recommend this hotel. July 21, 2014
Rated 2 out of 5 by The worst hotel of Sheraton Is the worst hotel of Sheraton by far. The room was not cleaned in a good way, the TV had a problem, The air conditioner was really bad, the service was really poor, the valet parking was really expensive and the service terrible. July 21, 2014
Rated 3 out of 5 by Rooftop Night Club Had a horrible night's sleep due to the night club that I believe is on the rooftop level of the adjoining building/hotel. Loud thumping music until 4am that reverberated through my room. I usually stay in the high level floors for quiet but this time it backfired. Would not stay in this hotel again for that reason. Other than that the room was fine and the staff was very good. July 21, 2014
Rated 4 out of 5 by Friendly and Convenient We travel to NYC often to visit family and have stayed in many different hotels. Since we took Amtrak this time, we decided to stay in Manhattan instead of Brooklyn, where we normally stay. This hotel is about 6-7 blocks from Penn Station, so if visitors are in reasonable physical condition to handle their bags for that long of a walk, cab fares can be avoided, as it is walkable. The pros of this hotel include its location near Times Square, yet off the beaten path very slightly (less congested), its location reasonably near Penn Station, and its location near a large subway stop. We also appreciated the extremely friendly staff (literally, every person at the hotel was friendly, which was shocking to us compared to other places we have stayed in the city) and the cleanliness of the hotel. The cons are that the rooms are small (which is true of every hotel I have ever seen in Manhattan). This is worth mentioning because if one packs too much stuff, he/she may feel overwhelmed trying to find somewhere to put everything. I personally did not like the style of the sink or the faucets. The sink has no edges, so there is nowhere to put things like my contact case and flat mirror for putting in contacts (had to use the desk instead). The faucets do not have hot and cold. Instead, one must turn the faucet on farther to get to the hot water (like some shower faucets), but the problem with that is that then the water comes out very forcefully. So, to get hot water for washing my face, water was flying around everywhere, which was annoying. I also did not like the stopper, which requires one to stick his/her hand into the water in the sink to release it. Minor things, but annoyances nonetheless. All in all, we have already said we would likely stay here again. July 21, 2014
Rated 4 out of 5 by Great location! Third time staying at this hotel. Very close to theatre district and restaurants . Always very clean and the staff is very friendly. Will stay here again ! July 21, 2014
Rated 5 out of 5 by Wonderful stay I had an excellent stay and would stay again. The staff were all about customer service. The room was very clean and big for NYC. July 21, 2014
Rated 5 out of 5 by Great hotel and Centrally located We had a great experience in this centrally located hotel. Only downside was room was too small for 2 beds. We could not really relax in the room, it was really only good for sleeping. Other than that room was clean and staff was very accommodating. July 20, 2014
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