Rated 5 out of 5 by Lisa1989 Outstanding Customer Service
I was EXTREMELY impressed with all of the employees at this location. Their customer service was outstanding and the employees were very friendly..
June 1, 2013
Rated 1 out of 5 by Nextlevel41 Holiday horror
When i made my reservations was told that in order to reserve a room that we had to use a credit card that was no problem we did that. The lady that set the reservation never said that they were going to put any money on hold from the credit card. The lady stated to me that the card will be charged the day that you checkout. Ok, when we got there it was a different story the guy at the desk stated to me that they put the money on hold then once you arrive they need to swipe the card again for the full amount. There for they were going to have the amount that they put on hold $592.00 + $1050. I stated to the guy at the desk that this is not what I was told. No on site parking $28.00 a day. I understand raising the price for the holiday but what they did was the worst. The price was raised by $400.00 the regular amount for a traditional room with double beds is $125.00 - $155.00 & $185.00 city view there was no city view. The Guy at the desk stated that out of all the rooms you can not see the city from them.The only view was the bus terminal across the street. The noise was so loud it made it very difficult to sleep eps for my children.
January 2, 2013
Rated 4 out of 5 by Luls Review
The room was very good, as well as service. The only area of opportunity is regarding the supplies in the bathroom. They do not refill them daily.
September 18, 2012
Rated 4 out of 5 by feathersax NYC weekend
Yes, rooms are small, but it is Midtown Manhattan. No reason to stay in the room long. Staff pleasant, helpful & knowledgeable. Great experience.
September 16, 2013
Rated 4 out of 5 by Welcome Excellent alternative for a visit to manhattan
Equidistant from everything. Subway station just in front. Great staff. Very affordable. Clean. Safe. Just what you need when visiting Manhattan.
January 31, 2013
Rated 4 out of 5 by sbranca Good value for money hotel
this is a great value for money hotel in Midtown Manhattan. very close to the metro station, to Times Square this hotel makes easy to visit NYC.
May 2, 2013
Rated 4 out of 5 by Yoza Good for a 1-2 night stay in NYC
Good location, but is 10 min walk from Times Square. Staff very friendly, rooms clean and comfortable. Would stay again.
April 18, 2014
Rated 4 out of 5 by James Good location and nice people
Good location which near by transportation center, easy to Woodbury by bus. Very cleanliness and nice staff. not very large room size but ok.
February 23, 2013
Rated 5 out of 5 by MAP14 Friendly Staff. Good Location
Good location. Staff was very friendly & courteous. Room was spacious and clean. It was difficult to get a cab. That was my only issue.
January 24, 2014
Rated 3 out of 5 by Lynn ok
The hotel is well appointed but fitness center needs updating, machines were broke and tvs didn't work. Also no earphones is a downgrade.
February 15, 2013
Rated 4 out of 5 by knicks21 very nice staff
Stay was awesome. Very welcoming nice staff. Whatever questions i asked they were answered without hesitation. I will def come back here!
January 22, 2013
Rated 5 out of 5 by Marc Good Experience
Hotel was very comfortable, clean, good facilities, pretty reasonable price for NYC. I did not have a single problem in a one-week stay.
April 1, 2013
Rated 5 out of 5 by Margy0110 Great staff
I was sick when I stayed at the hotel and the staff was exceptionally friendly and even called my room to make sure I am fine.
March 4, 2014
Rated 5 out of 5 by Jtask FANTASTIC NYC HOTEL
This is by far the cleanest and most professional hotel in the entire NYC metro area. The staff, rooms and property was incredible!
November 12, 2013
Rated 4 out of 5 by Platinum1231 Good NYC midtown choice
The bed is comfortable, room is small, but accommodating. Overall, can't go wrong staying here. The staff is very helpful and kind.
September 24, 2012
Rated 5 out of 5 by OCguy48 Best Staff
Where to begin...My wife and I made our first trip to New York to celebrate our 20th anniversary. We took a red-eye flight and arrived at the hotel early expecting only to drop our bags and start our adventure. Kathia was working the front desk and allowed us to check in early. She also arranged a special celebration of our anniversary later that evening. The room was nice and the bed was very comfortable. When we set out to explore the city, Kathia and all other workers provided maps, circling the areas we were in search of. That helped us every day we were there. Wednesday night we found out there was a BBQ and Brew event, so we stopped by before our Broadway show. Every staff member who was there greeted us with warmness and thanked us for staying there. The Chef's creations were incredible. The little spinach pies were great. Because we had to leave for our show, we didn't get to try the dessert. No worries. The Chef saved us some and sent them up for us after the show. What class. Although I don't remember everyone's name, each time a went through the lobby area, everyone was so friendly and remembered who we were. Those working mornings, afternoon, and late evenings. In all my years of life, and staying at various hotels, the way I was treated here is the highest customer satisfaction I have ever received. I wanted to stay longer, but still had a life to return to, but I know when I return where I will be staying. Thanks for making our trip exceed all expectations.
July 26, 2014
Rated 5 out of 5 by TSpro Excellent location, excellent hotel.
Fantastic experience! Great location, cannot fault the staff at the FP Sheraton Times Square. Starwood quality at great prices.
August 13, 2013
Rated 4 out of 5 by lleec The Staff Make the Experience
I was pleasantly surprised by the calibre of this hotel which is made exceptional by the commitment and attitude of the staff.
November 5, 2013
Rated 4 out of 5 by Shirley2446 Great location
Four Points is close proximity to the subway, Times Square, and the many great affordable places to eat.
April 14, 2014
Rated 4 out of 5 by polishgal Close to Broadway
Excellent location if you are planning to see alot of plays in Theater District, most theaters are within walking distance.
December 26, 2012
Rated 4 out of 5 by sully53 Good but not a Wow!
Rooms quite small. Staff friendly. Good location. Between 8 & 9th a little seedy.
May 13, 2014
Rated 5 out of 5 by LP10101 New york visit
We enjoyed our stay. Staff was very accomodating and answered our questions and gave us to ptreatment.
April 14, 2014
Rated 5 out of 5 by bence Felt welcomed.
The staff was exceptionally welcoming. We are not strangers in NYC, but for first time visitors, that would be important.
June 14, 2013
Rated 5 out of 5 by Canas8 Best stay
The customer service is incredible
GENERAL MANAGER runs an amazing team I am truly amazed with the staff.
October 9, 2013
Rated 5 out of 5 by Denitomi Comfy and Clean
Loved the bathroom fixtures and shower. Beds met my Sheraton expectations. Staff very helpful and friendly.
March 23, 2014
Rated 4 out of 5 by Staypuff Power plugs near bed to recharge phone is the best.
Location is great.
Staff are friendly.
Bed is comfortable.
Free WiFi is great.
Big shower not in bathtub is the best.
February 12, 2013
Rated 4 out of 5 by Platinum1231 Good place to stay
Rooms are small - expected to NYC, but comfortable and in good condition. Great location and staff is very friendly.
May 29, 2012
Rated 3 out of 5 by Panda67 Great concierge
Young lady who is the concierge at the Four Points by Sheraton Times Square is amazing. So very helpful and patient.
March 5, 2013
Rated 5 out of 5 by RobW57 Great Staff, convenient location, overall very happy.
From check-in (with Terry) to checkout - we were treated terrific, and made to feel welcome in between. Thank You.
December 26, 2013
Rated 5 out of 5 by Fred55 Great value and convenience
Hotel provides great value and convenience to Times Square area. Staff very professional, helpful and friendly.
February 8, 2014