Rated 4 out of 5 by bunnyny Consistently good
Clean, efficient, free bottled water, comfortable bed, clean bed linens.
The room was a comfortable temperature when I arrived instead of being warm like at other hotels.
I would like to see newer, plusher bathroom towels.
June 23, 2014
Rated 1 out of 5 by Travel13 Disappointing
This SPG property was described as simple but comfortable. That was my expectation however I was disappointed. It's is a no frills hotel but the size of the room was not appropriate or comfortable for 2 people. There was not enough space for the 2 of us to walk through the room without the other one moving to the side . 4 out of the 5 mornings I had a cold shower and when I called they were very nice about looking into it however was never fixed. The wall air conditioner was extremely noisey which because the bed was within 4-5 inches from it woke me throughout the night. The staff was very nice and pleasant the accommodations very disappointing and uncomfortable
June 8, 2013
Rated 1 out of 5 by LoyalCustomer1980 Horrible experience
Very disapointing. Don't use the dry cleaning service!
The hotel destroyed my suit when using the dry cleaning service. It came back shrunk and stinking of chemicals. The TV and internet also did not work in the hotel. The General Manager is rude, unhelpful and dishonest in his approach to remunerating me for destroying my personal property and acknowledging the hotel did anything wrong. He wasted a lot of my time. I have never been treated so poorly by a Starwood employee since joining the preferred guest club.
April 26, 2013
Rated 5 out of 5 by Mags14 Fabulous Hotel, Fabulous City
Stayed 5 nights in the hotel June 2014.
Room, staff, food and service were first class.
My husband is full time wheelchair user, access was excellent, the staff could not have been more helpfuI or friendlier we would most definitely recommend this hotel to anyone coming to New York.
It is an excellent location near to Times Square but in a quieter street just beside the Port Authority bus station.
We had a fabulous time and most certainly would use the hotel when we return to New York.
June 18, 2014
Rated 5 out of 5 by PMMK Who could ask for anything more
Stayed at the Four Points Times Square to attend an Opera at the MET. Was greeted by name and welcomed in incredibly gracious manner. As Gold preferred, received welcome gift and available upgrade. Room was exceptionally clean and in superb condition, free wireless, quiet location. larger than expected. Fitness facility open 24/7 and was well equipped with new machines. Security was excellent and all staff went out of their way. Discounted parking within 400'. Who could ask for anything more? manager Joseph Turano was a true professional. Great stay, great price. Great location, easy train ride for all we wanted to do.
October 11, 2013
Rated 4 out of 5 by DrMomof5 Perfect spot for visiting Broadway.
This is a perfect spot for visiting Broadway. It's the second year I've stayed at this location and it is within good proximity of all the Broadway theaters, and plenty of restaurants. Room was clean. My only problem was the inability to get hot water from the sink- it was hot from the tub/shower, though.
May 29, 2014
Rated 5 out of 5 by Yavamos Good Location, Helpful Staff
We appreciated the comfortable room (terrific bed!), helpful and friendly staff, and good location and would stay at this property again.
June 23, 2014
Rated 5 out of 5 by carol55 Wonderful Stay - we will be back next year
We stayed at the Four Points by Sheraton Midtown for an annual girl trip to the city. It was recommended by the boss of one of our group who had stayed there previously. The location was perfect for what we wanted, shows, shopping and restaurants. As other reviewers have mentioned the staff is wonderful. Everyone was extremely helpful but we really liked Ev in the restaurant. She was charming and gave us tips on navigating the city. The neighborhood is a little iffy but as others have said it is busy and we did not feel afraid to walk around. Loved being close to the action of Times Square but not in the middle of the chaos. We will return next year for our annual trek.
August 30, 2012
Rated 4 out of 5 by Samuel2001 Convenience
The hotel is located to next to Port Authority Terminal and in working distance with Times Square shopping areas. Good for travellers and visitors for shopping and dining.
June 22, 2014
Rated 4 out of 5 by Krysany The staff was awesome!!
This hotel is centrally located. Next to the train and the shows. I have to say that before I arrived I called the hotel to confirm my reservation and the Sarah was very pleasant. When I arrived she personally came out to greet me. I arrived around 9am which is too easy for check in and they immediately offered me breakfast. When I finished Sarah was nice to get me an upgrade and my room was ready and I was allowed to check. Most hotels make you wait until 3pm. Everyone was great.
March 12, 2013
Rated 3 out of 5 by Deived1337 Hotel has good and not so good
It was a nice looking hotel. Very close to where our event was at. Able to accommodate all our team mates. They had a good bar and work space. Down side was there was an awful smell that we could not determine it's location. It wasn't the NYC smell, it was something else. Our view in all our rooms was less than appealing.....old office building. For the amount paid we expected more and better than what our previous NYC hotel offered.
June 19, 2014
Rated 5 out of 5 by Assaad1 Great place great location
The hotel and staff were great. GM is on top of his game.
May 30, 2014
Rated 5 out of 5 by Massachusetts Exceeds expectations!
This was our 2nd visit to the 4 Points Midtown & we will definitely return. The staff is friendly and welcoming, the rooms are clean & comfortable. You're not nickel & dimed for amenities- free internet & water. Reasonably priced parking next door. Convenient location in NYC. It's across from the side of Port Authority bus station & the street isn't charming. But it's away from the crowds & chaos of Times Square but convenient to everything in the city. Highly recommend!!
July 11, 2012
Rated 5 out of 5 by TXLady Great hotel in Midtown Manhattan!
This hotel has excellent staff, customer service, perfect location, and nice accommodations. Definitely recommend this hotel for any stay in Manhattan.
May 28, 2014
Rated 5 out of 5 by helenbn wonderful staff
Excellent responsiveness by all staff…couldnt be more pleased with the stay
Excellent location…no need to worry about finding a cab after theater…short…fun walk from all the theaters!
April 28, 2014
Rated 5 out of 5 by PeaceCommando Exceeded expecations
From the outside, this hotel seemed very thin compared to other prime New York hotels. But once you step inside, you will become completely awestruck with what they managed to do with the limited space. The design and use of space is beautiful as well as efficient. The staff seem very happy to work there, but genuinely so (not "Disney World" happy). I'd definitely recommend this place for a boy's/girl's night out.
June 18, 2014
Rated 4 out of 5 by DianeG244 Bed is comfortable
The staff was very attentive and allowed me to check in at 8:30am. Bed was comfortable and they allowed me to keep my car parked there until i was leaving the conference, which was a huge benefit.
May 27, 2014
Rated 2 out of 5 by deweyandharriet2350 obnoxious restaurant staff member
All was well with the check in. We stayed one night. Prior to check out the following morning we planned on purchasing breakfast at the hotel restaurant. We observed that there was a breakfast buffet that morning. We asked the concierge " how does the breakfast work" and she replied "please help yourself, it's free. We were pleasantly surprised as we have stayed in other 4 Point Sheratons that did not offer a free breakfast. Halfway through our breakfast I went to get my wife a cup of coffee and a staff member, whom I suspect was the restaurant manager asked me if I had a breakfast coupon. I replied no and that the concierge informed us that the buffet was free and to help ourselves. He replied OK. Upon our departure from the restaurant we were approached by the same staff member and he asked us if we were including our breakfast bill on our room tab. We replied no and again stated that were told it was free. He asked by whom and we informed him it was the concierge. He asked her and she confirmed that yes she did tell us that. He seemed to get irate and insisted that we pay and then produced a bill for $42. We asked to speak with the manager on duty to explain this issue of being told it was free. She listened to our concern with professionalism and realized a mistake was made by the concierge. She stated that the issue would be resolved and there would be no charge for our meal. As a last note we would like to express how unprofessional the restaurant staff member acted concerning this issue. We have never been treated so rudely and with such disrespect by any hotel staff member.
May 30, 2014
Rated 4 out of 5 by Cody5 Good location
Close to everything. Friendly and helpful staff. Comfy rooms. Would prefer bath to shower. Noisy air con.
May 28, 2014
Rated 3 out of 5 by BizTrav1717 Fine for a Quick Stay
As the title says, if you are only in town for a night or two, its a fine spot. Good location if you are going to NYC for theater or Times Square, but my purpose was business and it was a good ways away from where I needed to be. Right next to Port Authority, so not the best crowds over there either.
June 18, 2014
Rated 5 out of 5 by LostinNYC Exceptional Staff
Last minute booking was required because I got stuck in town with no place to stay - "Michael" at the front desk was super helpful, genuine, and accommodating.
Considering it was 1am and I was desperate to find a hotel - this hotel exceeded my expectations but most important the front desk concierge, really went above and beyond.
March 16, 2012
Rated 5 out of 5 by cowboy33 Can't Wait to Return in 2012
Wonderful staff who will go out of their way to make you feel important and at home. Keith, Leon, and Sandy at the front desk are all top notch. Only issue is they don't get ESPN in the Lobby Bar but the fabulous bartender Lisa is much more pleasant than monday night football anyway.
December 28, 2011
Rated 5 out of 5 by LMCQ Location!
Thanks Guys for making our stay both comfortable and enjoyable! This hotel's location was great for walking around NYC to see the sights or for hoping on a bus or subway to go further out. We would definately stay here again!!
May 3, 2012
Rated 1 out of 5 by Lexi33 This hotel is in a bad location
The hotel is old, the rooms are outdated, and super thin walls. The location is next to the parole office.
April 19, 2013
Rated 4 out of 5 by B0614 Our weekend stay at Four Points By Sheraton Midtown - Times Square
We arrived a few hours before check-in time, but the desk receptionist was kind enough to say there was a room ready for us. She even offered us complimentary cupcakes. Later, the concierge provided us with exact directions -- and a map -- to travel by subway to our destination just south of Greenwich Village. The staff were all very responsive.
June 15, 2014
Rated 2 out of 5 by Patrick99 Great location, but tired and filthy hotel
I stayed here with a last minute reservation while extending an unexpected stay in the New York area.
Check-in was easy and simple. I was upgraded to a room on a higher floor (and apparently a better view) due to my Gold status. The view was beautiful, and unlike most hotels in this area, was unobstructed, as the Port Authority Bus Terminal is only a few stories tall and opposite the hotel.
The room was NOT clean. The douvee was "soiled" with what I hope was dirt or food and not something from the human body. I didn't notice this until late in the night when I was going to bed. I called down to have it removed and a new one placed TWICE, but nobody ever came. I simply removed it myself and left it in the corner of the room.
When I woke up, I noticed MORE stains on a pillow and the sheets on the other side of the bed from the side I slept in (Thank God).
I tried to talk to the person downstairs about this when I was leaving, but I was quickly shut-up and told to wait in line (which was 7-8 people long). I was in a hurry to get to a meeting and it was clear the line would take over 30minutes, so I left.
I also had requested a copy of my bill emailed to me, but that never happened.
I am amazed at the fact that the hotel would use such soiled linens and that there was nobody available (or willing) to bring me new sheets in the middle of the night, let alone the attitude I got when attempting to complain.
I would NOT return or recommend this hotel. There are many nicer Starwood properties in New York.
August 20, 2012
Rated 5 out of 5 by melody1963 trip to NY
I had a great stay. The rooms could have been cleaner . The coffee was too expensive and far too strong tasting but was taken off my bill since I did not drink it. What made my stay truly great though was the excellent staff. They were kind and helpful. Alex was nice. Adam was great. The male concierge had very good recommendations.The female concierge had no clue about the hotel neighborhood but was a nice lady . I would recommend this hotel to everyone. Very receptive staff and professional. I loved the location as well.
September 6, 2012
Rated 4 out of 5 by RichM60 This hotel has great location
We really enjoyed our stay at the Four Points. The staff was very friendly and helpful. Parking was only 2 lots away. the rooms were very comfortable and clean. WiFi worked great.
May 15, 2014
Rated 4 out of 5 by Kmans816 4 Points - Times Square
My family and I stayed at 4 Points - Times Square, NY. The staff were great and provided great service.
June 14, 2014
Rated 5 out of 5 by GAP63 First Time in New York
After extensive research of reviews, I choose The Four Points Sheraton for my first time visit to New York City.
The Four Points Sheraton was an excellent choice!
Thank you, Four Points Sheraton staff for a wonderful hotel experience!
May 12, 2014