Rated 5 out of 5 by patty21 This hotel has great hospitality
I found that all staff members were very helpful andconcerned with issues. They were very prompt to take care of the issues or the concerens. I enjoyed my stay very much and would return when I visit again.
September 13, 2012
Rated 5 out of 5 by Drakin Awesome Stay, would stay again
I saw some of the other reviews when doing my research, and I'm happy to report I didn't experience any of those problems. I had a great stay. The room was exactly what I expected from a NYC hotel room--just big enough for a bed, desk, chair, and bathroom. They gave me a free upgrade from a non-city view to a city view. The location was perfect. Close enough to Times Square for tourism and easy walking distance, far enough away not to be bothered by noise or lights. Oh, and we had free access to the Sky Bar, which was awesome. The staff were very friendly, and very helpful. I didn't have any trouble with the AC, or the elevators. Check out was a breeze. I didn't try out the workout facility, so I can't comment to that.
July 23, 2013
Rated 4 out of 5 by Regularstay Clean, simple and convenient
This hotel is close to all the activity, yet in a convenient, but has less activity. the rooms are clean and have the basics, but are small. We have stayed here several times if in city for a short period of time. I had an incident in the restaurant where food was on chair and got all over my clothes. the hotel staff was wonderful and payed for my breakfast. They are very accommodating.
December 2, 2014
Rated 5 out of 5 by hubahubahuba GREAT FRIENDLY Relaxing Hotel
This hotel was more than what we expected especially after reading some bad reviews. My husband, 2 children and myself have nothing but good things to say about this Sheraton that is actually priced low for this area in walking distance to many attractions, resturants, and transportation. Everyone is so friendly and helpful especially the man we checked in with. Breakfast was delicious and we also got delicious free brownies on departure. I will definitely be coming back here if I am in the area again. This was definitely a good remembering hotel for us.
July 13, 2013
Rated 3 out of 5 by PReynolds Sheraton 4 points Times Square
If you don't mind walking 3 to 4 blocks to the actual Times square, the location is not too bad. The employees were all extremely friendly and helpful except for the doorman who tried to direct us to a limo vs. taxi to go to LGA. When we chose to take a taxi, it was obvious that the doorman knew the limo driver as unkind words were exchanged btwn the limo driver, our taxi driver and us. Also, the room is advertised as having 2 queen beds when in actuality, they are full size beds. The rooms are clean but small so space is tight to move around in the room
May 13, 2013
Rated 1 out of 5 by aaron64 not great
for the price, HUGE disappointment!
May 16, 2014
Rated 1 out of 5 by 3232 Al
hotel staff terrible the worst
April 8, 2014
Rated 3 out of 5 by Runner Disappointed but they tried.
We were in NYC for the marathon. We booked a room with 2 double beds. Unfortunately at check in we were told there were no rooms available with 2 double beds eventhough I specifically booked 2 double beds. The front desk upgraded us to a suite with a queen bed and pull out sofa bed.The sofa bed was gross. If you were in NYC to run the marathon no way can you sleep on the sofa bed. No cots available either. My friend and I had to share the one bed. The suite was on the 32 nd floor underneath the night club on the roof terrace. This suite was no perk ( noisy loud music.) They also comp'd breakfast but the service was pretty slow. Nonetheless everyone at the hotel tried their best given the circumstances. Lots of people in for the marathon.
November 10, 2011
Rated 5 out of 5 by Bill999 Times Sq NYC
Last minute reservation to see a Broadway show. While not a 5 Star hotel, the hotel is run like one. Checking in - staff offered room choices and we were in our room in seconds. Pouring rain - staff handed us umbrellas, Room with king bed was immaculate and made efficient use of the small, but standard NYC hotel space. Hotel was just a few blocks from our theater. The immediate area (port authority bus terminal) has improved tremendously as tall buildings stand where there were former parking lots. Attentive and helpful staff were appreciated.
March 21, 2014
Rated 3 out of 5 by CouldntSleep Couldnt Sleep
Upon arrival I asked the clerk at the front desk if theres ice on the floors. He said , don't worry, ill have someone bring you ice to your room. I waited and waited but no one ever came. Then I turned on the AC. It made an awfully loud noise. It kept going on and off all night and waking me every time it went on again. Also, the mattress pads under the sheet which is supposed to give the bed a more comfortable feeling, was hard and made from a material which makes your body sweat. . I got so frustrated that I finnaly removed it at about 4 am.
July 12, 2013
Rated 4 out of 5 by Urodoc Exceptions
The staff was universally extremely helpful and friendly.
Our main complaint is that the mattress had a plastic cover which was hot and noisy. Is this the policy at all four points?
The wi-fi was consistently inconsistent . This was extremely annoying as I did business late at night and was constantly being dropped off just as I was completing a trade. Very frustrating.
We were otherwise very happy with the hotel ,small room but certainly had all you need.
The location opposite the port authority is a problem when returning at rush hour.
December 2, 2012
Rated 5 out of 5 by Sigh Great hotel, great location
Stayed at this hotel end of August beg, Sept. Cant really fault it...check in/check out so quick & easy, staff extremely pleasant & helpful, nothing is too much effort. Free wi fi, bottled water, & all requests were met with courtesy. As I have a fear of heights, I requested a floor 16 or less and this was attended to. Breakfast buffet was adequate as was the evening meal. Location is great, I was able to walk just about anywhere with no problems, Times Square, subway, bus terminal, Empire State Bldg, Penn Station, Long Island Rail Road, Theatres, all within easy walk. Not to mention Macys, which became one of my favourite stores. But of course the best thing of all is the Staff, they really make the hotel. I would definitely stay here again when in NY.
September 14, 2013
Rated 4 out of 5 by chris12031206 Good hotel, good location
Stayed here many times and always happy. Area near hoel is a bit mixed, but a good location for Time Square, Theaters etc. Check in person was great. Elevators are very slow at busy times.
We had 3 rooms on this trip.. two on teh 12th floor were inconvenienced by another guest smoking on the floor. We had young children in teh party. Hotel staff did not resolve the problem. They said it was incense but clearly it was cigarette smoke, Non-smoking should be non-smoking! Very disappointed by the response of the staff on this issue.
February 26, 2013
Rated 5 out of 5 by MichaelF Fantastic Stay Highly Recommended!
Arrived no problem from Newark Airport. First time to NYC and on the bus even before getting off saw the signage of the Four Points Hotel which was very reassuring. It's location was excellent for my needs and work I was doing there. I easily walked to and from each location with no need for any other mode of transit. Quiet, lovely sleep. Great AC! Breakfast buffet was nothing special but I would recommend ordering breakfast directly from the menu as it comes to you hot and fresh. Bed was comfortable. Room was clean. TV adequate. Nice to have the water, coffee, tea each day. Bathroom was nice and clean. I stayed on the 28th floor and would definitely recommend this floor. Had a fantastic stay and definitely would return to this location in the future. Thank you!
July 19, 2014
Rated 4 out of 5 by Rancher Exceptionally small rooms, even by NYC standards
This hotel is a mass of contradictions. The regular rooms are among the smallest I have ever been in anywhere in the world. The suites are spectacular, but immediately underneath a nightclub that has loud music blaring until 4 a.m. The lobby is minuscule and would be the norm in an undeveloped country. The breakfast is far above the buffet norm. The staff are young, energetic, and desperately want to please. Housekeeping is exceptionally good. If staying here, a room on a high floor with one bed (not two) would be optimal.
March 9, 2014
Rated 5 out of 5 by QueenBarron Thanksgiving Break
Hotel was perfect size for evening rest & sleep. Room temperature was true to set temp and there was plenty of hot water for showers..
This hotel was close to restaurants, shopping, subways and some major monuments.
December 1, 2014
Rated 5 out of 5 by Sandynearthebeach This hotel has many great qualities!
This hotel has an incredible staff! They are professional, helpful and friendly. The housekeeping, especially in my room, was great and the lady cleaning the room was also very sweet.
The hotel is centrally located, which made it great for walking to Times Square, Central Park, and Broadway.
The free bottles of water were very much appreciated, especially in the summer heat.
I ate one time in the restaurant, for dinner. The food was delicious, plentiful, and reasonably priced.
My stay at this hotel was wonderful!
July 5, 2014
Rated 4 out of 5 by IreneC Central Location, Friendly Service, Added Perks
Arrived on Wednesday to free BBQ and beer (every Wed). Hotdog, harmburger, nachos, mac salad, desert. Free softdrinks, beer and wine.
Very friendly staff, especially Kathia and Sarah. Manager Joseph Turano very approachable. He provides his email and direct phone extension for guests to contact him directly. When I got home, I wanted to discuss an issue with him, so I emailed him directly, and hope to hear from him soon :-)
Close to major subway lines. Free bottled water a big plus. If you go "green" and decline room cleaning, you can choose either $5 or 250 points for each day you decline. On departure, if you don't want to wait for a cab, they can arrange car service for a fixed rate. We reserved a car for 4:30 AM. The car was on time and the driver was courteous.
October 31, 2013
Rated 5 out of 5 by SPGy2 It was a good over night stay
Have to admit I was a little apprehensive about this hotel because last year when my friend stayed there I went up to the room and thought it was a little small and old looking. However, I was given a lovely little modern room on a higher floor. I had a peaceful very happy quiet night and was very well rested for my day ahead. Not sure if the room I was given is because I'm an SPG, if it is then I'm so glad I became one. I would definitely go back to this hotel or recommend it.
The staff was very friendly too!
January 9, 2013
Rated 5 out of 5 by GarthandDi Best position, best staff
We had a great stay, as this hotel is so central to all the action of the area and walking distance to many sites. We had a lost luggage problem and the staff, especially Sarah and Amanda, were as helpful as they could possibly be, reducing our stress levels on the safe return of our backpack. Gold stars to New Yorkers!! We asked for a quiet room and got it and our only complaint would be a noisy air-conditioner, but this was the case with almost all the hotels we stayed in, in the USA over a one month period.
July 30, 2013
Rated 5 out of 5 by kellylam Modern, Clean and Exceptional Service
The room was as a pretty good size and furniture was very modern, new, well-placed, and super clean.
They won my heart with the iPod/iPhone docking station.
Ate once at the restaurant and ordered the steak quesadilla appetizer. I was quite satisfied with it.
Pretty good location in general; very busy and a great location if you are visiting and want to do touristy things.
Best part is that the service was exceptional. Everyone that I interacted with made my stay that much better. Will definitely come back.
March 25, 2013
Rated 4 out of 5 by Jackie27Jackie27Jackie27 Comfortable, nice staff
Good rates, comfortable hotel and really friendly staff.
December 4, 2014
Rated 5 out of 5 by tramanh74 Excellent stay
My family and I stayed for 5 nights and had a great stay. The overall staff was excellent, greeting us each time we came back to the hotel. Cindy was phenomenal, she was extremely helpful with suggestions and tips on getting around the city and restaurants to dine at.
Overall a very satisfying stay and we will be coming back to this hotel and would recommend it to others. Everything is within walking distance, Time Square, all of the restaurants and shopping you can imagine and the subway/bus station.
July 23, 2014
Rated 5 out of 5 by Curbster Family of 4 in NYC
This hotel was perfect for a family vacation to NYC. The staff (in particular Kathia and any of the Bell Hops) were all excellent, very friendly and responsive to any request. Our teenagers loved the complimentary cupcakes and chiros, and us parents enjoyed a quiet drink in the lobby bar. This is a great location to walk to Times Square, Braodway Theatres, Central Park (about 20 minutes) and subway access. The people at the Sheraton Times Square made us feel at home during our 5 day stay. THANK YOU!
July 8, 2014
Rated 4 out of 5 by Pat9 Exceptional staff
I have stayed at other locations of this Hotel but wanted something closer to Port Authority for my visitor.
The excellent staff makes this hotel stand out. They accommodated in every way and we enjoyed the rooftop bar next door.
The street is not the most desirable and the bathroom lacks some 'counter space' but we slept really well in the comfortable beds and that is really all we expected to do while there.
October 27, 2014
Rated 3 out of 5 by laura926 Convenience
Great place to stay in Times Square area. Staff is very helpful and accoimodating.
December 1, 2014
Rated 5 out of 5 by frenchtlk Great Hotel
I just want to say THANK YOU to everyone. Our trip was fantastic. A special THANK YOU to Ruth and Rachel. We had a horrible check-in experience at another hotel the day we arrived in New York. We were two seconds from going back to the airport and flying back to Houston.
Instead, we canceled that reservation and came to Four Points. Ruth helped put as at ease and was such a pleasure at check-in.
The bartender, Rachel, was also great. Very sweet and genuine young lady.
Also (last thing, I promise) the Wednesday dinner at the restaurant was great. I was skeptical about the bbq...seeing that I'm from Texas. However, I will say the food and drinks were great.
Next time we are in town, we are definitely staying here. We will also be telling all of our friends and co-workers to stay here, as well.
July 25, 2014
Rated 4 out of 5 by RJGuenther Great Staff, Convenient Location to Theater District
Pros: This is a relatively small hotel located just a couple of blocks from numerous Broadway theaters. The staff is friendly and helpful and always greet you when you enter the lobby. Rooms are a decent size for New York and are clean and comfortable. There is a PC and printer just outside the restaurant, use of which is complementary for Guests.
Cons: We often had to go out into the hallway to connect to the in-room Wi-Fi, and then it repeatedly disconnected. The bathroom faucet is poorly designed with a single valve that only delivers warm water at maximum pressure, which causes water to splash over the front of the sink and onto your clothes and the floor. The elevators can sometimes be extremely slow, so factor this into your schedule if you have to be somewhere at a specific time.
January 28, 2013
Rated 5 out of 5 by Susan2013A Outstanding Service & Staff
I have visited many hotels over the years in NYC, but I must say our stay this past weekend for my daughters birthday was the best service experience ever. All the staff from the front desk to the bellmen to the room service staff went far beyond the service a traveler usually receives in NYC.
I requested a room with a view so my daughter could see the city lights and the staff went way out of their way to be sure my daughter had a birthday she would never forget. Thank you for the great service!
September 23, 2013
Rated 5 out of 5 by Momster NICE VALUE HOTEL IN TIMES SQUARE
I usually don't stay on the South of Times Square, but glad I had a chance to try it out. The hotel is very convenient to all subway lines and the rooms are very clean. The rooms are small even for NYC standards and the bathrooms are REALLY tiny so please note. I can't write this without mentioning what a wonderful staff this hotel had. I interacted with at least 5 of the front desk folks and 2 housekeeping staff and they went out of their way to make my stay enjoyable and pleasant. Thanks all!
December 13, 2013