Rated 5 out of 5 by Ian4APA Great location and exceptional staff.
The staff were exceptionally welcoming, helpful and friendly, throughout an 8 night stay.
About a 12 minute walk to the Jacob Javits Convention Center and across from the Port Authority Bus Terminal and underground walkway to Metro Subway.
SPG members get a 20% discount on in hotel food. Lots of ethnic restaurants within walking distance. The amazing B & H Photo Video Store is less than ten minutes walk.
May 12, 2014
Rated 5 out of 5 by travelingtrojan A Nice Stay in Manhatten
checked in in the morning before rooms available and the front desk staff was great. They stored our bags while we went out to see the city. Location was a good central point for all the places we wanted to see. rooms were comfortable and the AC worked great. good access to public transit and restaurants
September 12, 2012
Rated 4 out of 5 by FlyerGuy Great service
The front desk service at this property is fantastic, and they do a great job having a lot of friendly, service orientated people up front. Restaurant service was lacking, they should learn from the front desk team. Standard small NYC room, but clean and comfortable. Good location.
June 24, 2013
Rated 5 out of 5 by DebbieH Would definately stay there again.
This hotel is very clean with well appointed rooms and comfortable beds and pillows. Staff are helpful, friendly and professional. The location is within walking distance to attractions and sights in mid-town. Would definately stay there again.
November 18, 2013
Rated 5 out of 5 by PassionateTraveler1 Staff really cares
the location of the hotel was great and absolutely loved the "VIP" treatment. I truly felt special, as everyone from check in to concierge, to bar attendant, etc. was extremely friendly and helpful. totally recommend this hotel and will stay there again.
August 31, 2013
Rated 2 out of 5 by Kingdigimon Yes, 2 stars sums it up
Yes, clean room but for over $300 a night it needs improvement.
Free internet, but had to deal with a third party when there were connection problems and there were. It took at least 30 minutes to deal with tech support.
Bed was too soft. When I asked if they had another room with a firmer bed they said no, but they would see if they had a board to put under the mattress. Anyway they said they would leave a voice message to let me know what happened. They never left a voice message and never put a board under the mattress... lol.
Ok, I called for room service and got a voice message. Try again... same deal. Called the front desk and they said they would call them and then you should hear from them. They never called.
Hmmm what else... oh the business is 2 computers and printers in the open lobby.
The food is mediocre.
If you like soft beds and you are not going to be in the hotel except for sleeping, then you will happy here.
Oh yes, don't expect any king size room... the room is small, no bathtub and you have to be Houdini to squeeze into the shower.
October 3, 2013
Rated 5 out of 5 by Allan7 Fabulous!
Our stay was fabulous! From our greeting by the doorman to the front office reception to the room and restaurant.
The staff was very customer friendly, greeted us with smiles and "can we help you" attitude. We will definitely be back.
February 15, 2013
Rated 4 out of 5 by NeededAVacation Always a great stay
The staff is always very friendly and the rooms are comfortable and new, especially for NYC. The management typically offers a welcome gift and also asks for feedback. They represent the Starwood brand well.
March 27, 2013
Rated 2 out of 5 by lauren medicore at best, and thats a stretch
in every way this hotel was disappointing.
from the tiny rooms, to the bathroom floor soaked in water by our shower to our horrendous view, this hotel really made our stay less exceptional. The room was so unbelievably tiny, there were no refridgerators for food, our first room view faced barbed wire and trash, and our second room view faced nothing exciting. My brother, who isn't even a starwood owner, got a top floor room, great view and layout and my husband and i who pay for our ownership and hefty maintenance felt like we got the shaft. my parents who have traveled a lot hated the hotel, the lines to talk to someone were always long. The halls were never air conditioned (which in NYC in summer is unbelievable) and the hotel is in a sketchy/transient neighborhood. even my husband and family felt unsettled by this location-and my dad was born and raised in Brooklyn for 30 years!! We gave up on trying to make the hotel better and enjoyed our trip but not the hotel. I felt like any other guest and not an owner, and felt like the hotel cheaped out on a lot of things to save money.
April 14, 2013
Rated 5 out of 5 by Mickey43 GREAT LOCATION AND STAFF
WE were recognized as SPG when we checked in-All the staff was very helpful and we were helped with tours , Limo back to our return flt and in every way- Restagrant food was great and reasonably priced
May 13, 2013
Rated 5 out of 5 by Crystal2013 Great Experience
My family & I were extremely satisfied with the level of customer care & focus offered by the staff at Four Points Sherston ( Times Square)...We would certainly recommend this hotel.
September 2, 2013
Rated 2 out of 5 by viper smelly
Room was small and smellrd of mold. I had to call down every day for a 4th set of towels - I don't understand why houskeeping did'nt know there were 4 people staying in the room.
August 6, 2012
Rated 4 out of 5 by cedarstone Great location – Comfy Beds
Location was great. The beds really are ‘heavenly’. The only downside is the noise from the bus station opposite. Would recommend requesting a high floor. Would stay here again.
December 14, 2011
Rated 5 out of 5 by Anne53 Great Staff
This hotel has a "small town" friendly atmosphere in the heart of a big city. The staff are always friendly and go out of their way to make me feel welcome.
September 30, 2013
Rated 2 out of 5 by jack33915 Hotel needs to be refreshed
Tiny rooms, tiny lobby. small fitness center, the entire hotel needs to be refreshed
i know its NYC but....
November 22, 2013
Rated 4 out of 5 by SooMoo Outstanding staff
Next to bus station,easy walk to mid town locations and theaters. We had a great dinner at reasonable prices.
Staff is very courteous, friendly and helpful.
May 9, 2013
Rated 2 out of 5 by princess small room, bad design
room very small, fan in bath room auto on very morning very noisy. No space to put make up No rack or hood to hang towel.
December 5, 2011
Rated 5 out of 5 by Guerra Excellent!!
Never expected better. Clean, Confortable, very kind people, excellent service. Great Location. Hightly recomended
August 30, 2012
Rated 5 out of 5 by Lisa444 The staff at this location is friendly & fantastic!
Everyone I dealt with at this hotel was really helpful and super-friendly. Thank you for a very nice stay in NYC!
February 12, 2013
Rated 5 out of 5 by Vann Experience the service
As a regular of this property, I happily report their service to be top level. An oasis in Time Square.
June 7, 2013
Rated 5 out of 5 by Zucchero Theater District 4 Points
We checked in by 1:00 which was very helpful for us!
Adequate staff and very friendly!
June 20, 2013
Rated 5 out of 5 by Skyadd12 The hotel staff was very helpful
the staff was very helpful, and friendly, room was very clean and up to date.
September 4, 2013
Rated 5 out of 5 by OrwigsburgOwl Happy
Everything very nice and clean
September 6, 2013
Rated 1 out of 5 by AlbertF This Hotel treated me very poorly
This Hotel treated me poorly.
January 31, 2013
Rated 5 out of 5 by TLD2TLD This hotel great location
Staff was great & friendly
March 24, 2013
Rated 3 out of 5 by boston613 Problems with Parking
When I reserved our room, I was told that the hotel had a relationship with a parking garage one block away. When I tried to park in that garage, I was told that there was no room by an attendant. He was angry and pretty rude. I asked if there were another parking garage that I could try, but was not provided any help. After driving around, I found another garage several blocks away but at a cost that was very expensive. It was not a great way to begin a vacation. We probably would not have stayed at the Four Points Sheraton if we had known about the parking problem. I'd suggest that you make this clear to people who ask about parking.
December 15, 2013
Rated 3 out of 5 by Linda75 Great hotel
Me and my family stayed at the hotel for 4 nights and we liked it alot. We lived 4 persons in one room and it got a little crowded but the room was clean. The staff was very helpful with everything we asked for.On our arrival they served us cupcakes and one day they had a free popcornstand in the lobby. The kids just loved that! It was close to Times Square, metro, busterminal, shopping, dining - everything you need.
May 5, 2014
Rated 3 out of 5 Poor Room Facility but Great Staff
Firstly, the room air cond made such loud noises that it was unbearable. It will suddenly turn very loud & rumbling and then went quiet for a couple of min and then rumbled again.
Next, the bed is sunk in, at least at the side where I slept. The middle of the bed was firm but the sides are sunk in. Poor quality.
However, the staff I met at the restaurant, Shagana & also the chef, were great, polite and friendly !!!! My wife and I were very pleased with the food and service and we actually ate 4 meals there! This is a big deal since we only stayed for 5 nights and New York had many great restaurants.
Like to thank them.
Thanks for listening.
June 23, 2013
Rated 4 out of 5 by sully53 Good but not a Wow!
Rooms quite small. Staff friendly. Good location. Between 8 & 9th a little seedy.
May 13, 2014
Rated 3 out of 5 by Maria New York Visit April 2013
Hotel is centrally located - very close to Broadway if you enjoy Theater; walking distance to Times Square and other major landmarks. Hotel has comfortable beds that make you sleep like a baby and wake up relaxed. The staff are friendly and helpful. I would suggest though that they should include breakfast in the cost of the room. Room rate is not exactly expensive nor cheap. However, when one pays $400.00 +/- per room per night, it would be fair enough that the hotel provide a decent breakfast for its guests. Room size is just right. The sink is squarish and water does not drain right away. But overall, I will recommend hotel to my friends and family.
April 28, 2013