Rated 5 out of 5 by Ian4APA Great location and exceptional staff.
The staff were exceptionally welcoming, helpful and friendly, throughout an 8 night stay.
About a 12 minute walk to the Jacob Javits Convention Center and across from the Port Authority Bus Terminal and underground walkway to Metro Subway.
SPG members get a 20% discount on in hotel food. Lots of ethnic restaurants within walking distance. The amazing B & H Photo Video Store is less than ten minutes walk.
May 12, 2014
Rated 2 out of 5 by jacki27 Not what I expected
I have stayed at many starwood hotels. This one was a disappointment. The restaurant was none existent. The bar had 3 tables and 2 stools and felt like it was in a closet. My room was clean but tiny and the bathoom doors and showerdoor could not open without bumping things. Further when I turned the hot water on in the show the pipe sounded like an alarm was going off. Terrible stay compared to the rest of the properties in NYC.
January 16, 2013
Rated 2 out of 5 by Abcd12345 I do not recommend
I paid a lot of $$ for this room, ($450) and the shower did not work. That being said, the people who worked there were so nice and helpful.
August 4, 2014
Rated 4 out of 5 by Nette250 Great location
Service was great. Staff was helpful. Great location
August 9, 2014
Rated 2 out of 5 by jcdaccounts Loud A/C, messy lobby, needs some love
The lobby looks like a messy back office. Checking in late, I didn't have a choice to change rooms (I certainly would have if I wasn't wrecked tired from the Amtrak disaster). The A/C was so loud (I mean...impossibly loud) that I had to turn it off to go to sleep, which was fun in the 85 degree evening.
Waking up in the morning I was greeted by an empty soap dispenser in the shower (I get it....save some money with a dispenser, but don't forget to fill it!!). The room service also messed up my order (missed an entire omelette) but to their credit were back within 15 minutes and apologetic.
Leaving in the AM I realized why the area seemed so sketchy at night - it's right next to a parole office! There was a line of convicts around the corner waiting to go through a metal detector.
For almost $500 a night, I expect MUCH better. Will not be staying here again.
September 14, 2013
Rated 4 out of 5 by Julesangel Diamond in the Rough
My first impression of the hotel was surprise, surprise because it was small. Overall it was a pleasant place to stay. The staff were very friendly and helpful. Although the room didn't have any bells and whistles it was clean and comfortable. We had a King size bed that was nice but the bathroom was very small. We just spent one night in the city so for our needs the room was great. Once again Sheraton met my expectations!
March 25, 2013
Rated 5 out of 5 by spgmb Great hotel and Centrally located
We had a great experience in this centrally located hotel. Only downside was room was too small for 2 beds. We could not really relax in the room, it was really only good for sleeping. Other than that room was clean and staff was very accommodating.
July 20, 2014
Rated 4 out of 5 by OluS Excellent Location, Great Staff!
The staff were very polite, friendly and were always eager to help. We arrived early and we were glad the staff suggested keeping our bags until our room was ready. The beddings were fresh and clean. There was free wifi. The location was excellent. I am glad I discovered the hotel and will definitely stay there again. There was free popcorn on December 23rd, that was a really sweet gesture. I wish the room was bigger.
December 25, 2013
Rated 5 out of 5 by Coral9 Great place to stay
:) excellent place to stay
August 8, 2014
Rated 2 out of 5 by Conejoga7 The worst hotel of Sheraton
Is the worst hotel of Sheraton by far. The room was not cleaned in a good way, the TV had a problem, The air conditioner was really bad, the service was really poor, the valet parking was really expensive and the service terrible.
July 21, 2014
Rated 5 out of 5 by schradi congracts
A special thanks to Mr. Leon - it's really cool to arrive in a hotel and beeing called by your name!
Otherwise, he helped me a lot with some packges that i sent to the hotel.
Thanks a lot!
July 26, 2014
Rated 2 out of 5 by Lynette 1 Point Sheraton
We were fooled by the location. Although Times square is few blocks from the Sheraton, the hotel is next to a Parole Office, dark at night, and had few people working shifts. They had one waitress and the cook working the breakfast. Rooms were super tiny, bathroom even smaller. Service was non existent! Manager was there but was not open about getting serviced by others than the people outside in front of hotel.
August 9, 2012
Rated 5 out of 5 by Joel101 A Great Experience
The Four Points on West 40th in NYC exceeded my expectations. The facility is very nice, the room abd bed comfortable. What made the experience exceptional was the staff. Everyone including the people at the front desk, the bellmen, housekeeping, and the room service staff where particularly accommodating, pleasure and helpful. I would gladly stay at this property again. Thanks for the care and professionalism.
September 24, 2013
Rated 5 out of 5 by Ozarko Affordable and Comfortable
The property was excellent for our one night stay. Staff was outstanding in making sure we were provided with all our needs. Exceptional customer service.
July 29, 2014
Rated 2 out of 5 by Tuckeruck Disappointed with room temperature control
I've stayed st this facility several times. The staff is always great and the rooms are clean. However, I've run into issues with thermostat control a couple of times. This week the heater would not shut off based on room temperature. As a result it would get super hot then I would have to turn it off which would lead to the room getting cold. The staff took great care of me though and gave me a different room.
January 26, 2013
Rated 5 out of 5 by SgtPepper Very good option in NYC
This is a small hotel in the heart of Times Square. You are walking distance from all the main attractions in the area. Hotel Staff is extremely friendly (good job!). The standard two beds room is a small for a family of four, it feels very crowded, yet overall a pleasant stay.
July 11, 2014
Rated 5 out of 5 by Hammonds5 Great location
staff was friendly. Great location, directly across the street from the port authority station. Hotel room was very clean and hotel has a nice fitness room.
July 28, 2014
Rated 4 out of 5 by B0614 Our weekend stay at Four Points By Sheraton Midtown - Times Square
We arrived a few hours before check-in time, but the desk receptionist was kind enough to say there was a room ready for us. She even offered us complimentary cupcakes. Later, the concierge provided us with exact directions -- and a map -- to travel by subway to our destination just south of Greenwich Village. The staff were all very responsive.
June 15, 2014
Rated 5 out of 5 by emkay00 Polar Vortex Refugee
I was stuck in New York for several days due to the weather in Chicago. I bounced around hotels (all within the Starwood family) and my last night was at the Four Points. By far, the staff here was the most friendly and accommodating. And I gotta say, I am a HUGE fan of the cupcakes at check in. Kathia at the front desk went out of her way welcome me and make sure I had everything I needed. Thanks so much!
January 9, 2014
Rated 1 out of 5 by Tyler13 Dissapointing stay
The front desk cancelled my reservation even after I called to confirm that I would be arriving late due to my flight delay. When I arrived the front desk attendant could only reinstate my first night as the other two nights were no longer available. I was forced to find a new hotel the next morning. Then once in my room the walls are thin and the mattresses were covered in a plastic liner under the sheets.
June 29, 2013
Rated 5 out of 5 by JCP2013 NYC Marathon
We came up for the NY Marathon. The staff was great, in particular, Leon at the front desk. He was exceptionally professional. Knowing that we were running the race, he arranged for a late checkout so we didn't have to travel without showers. The location was ideal for the marathon and close to Times Square and Hells Kitchen without the noise. The room was a little tight for two, but it worked out well.
November 4, 2013
Rated 4 out of 5 by Janicejbj HIDDEN GEM
I really enjoyed my stay at this hotel. It was in a great location within walking distance to Time Square. Subways were very close. You could catch a taxi in front of the hotel at times but mostly we had to walk to the end of the block. Not a problem though. Outstanding staff! Resturant food was good! On Wednesdays, they have a Managers Dinner. The only thing I wish they had was a refrigerator in room.
August 16, 2012
Rated 4 out of 5 by Stets44 Good location, basic hotel
We booked this hotel for it's proximity to Times Square. Good location but closer to the Hudson than expected and no parking on site. There was also no in room entertainment / movies. I much prefer the sweet sleeper and heavenly beds that other starwood properties offer but other than that the staff was friendly, hotel was clean, breakfast was good and we used points so can't beat the value.
March 10, 2014
Rated 3 out of 5 by nicknamesaresilly Not recommendable
First I did not get my request for a double bed. Second the room look terrible because of the visual damage to the desk. It was badly scratched, probably from the metal back of the chair hitting it-not sufficient room to turn. The room looked "ghetto." How can I recommend to anyone a room that looks like that. Regardless of how good everything else may be, a room looking so bad is inexcusable.
June 29, 2012
Rated 4 out of 5 by Bill124 Very Good Experience
First off: Kathia, who helped me at the front desk, was great. Super nice, good service, nice conversationalist, and upgraded me to a bit better room at my request. She recognized me later in the day and asked how things were. Very nice Service!
Small room, but has everything. Nice bed, great shower, smart design.
Outstanding location near Times Square, the subway and Port Authority.
March 17, 2014
Rated 5 out of 5 by Francesca26 Good location and excellent staff
I would like to commend the entire staff in the front desk including the concierge who are very helpful. Special mention to Leon for a warm welcome when he checked us in and gave us some cupcakes too. As requested, we got a corner room with a nice city view which added to our wonderful stay at Four Points. I will definitely recommend this hotel to friends when they are in the area. Thank you.
September 29, 2013
Rated 5 out of 5 by Mosie81 Nice place to stay
This hotel is a good value for the money. It is clean, conveniently located, and the staff is exceptional. I would highly recommend it to anyone!
July 24, 2014
Rated 5 out of 5 by tszipi I have at this hotel 3 times
I love the location near many attractions in NY
August 1, 2014
Rated 4 out of 5 by Marge68 Better than expected.
Although the room was small and the bathroom a tight fit, the front desk staff outdid themselves with their very warm welcome and friendly demeanor. We only stayed one night.. The room was small, but well kept.
July 16, 2014
Rated 2 out of 5 by Marlena Excellent customer service...... BUT
The staff and service that was provided was excellent; however, the hotel itself was not satisfactory. Everything was too small, tight or dark. The lobby is small, the bar area is small the elevators and hallways are small and dark. The air conditioner did not work properly, the sink was clogged and the bathroom was extremely small with no shelving. This simply was not a comfortable hotel
April 3, 2013