Rated 3 out of 5 by HNLGAL Decent hotel - poor heating/cooling system
While the room was very compact (as other reviewers often say, what room isn't in New York?), it had all the requisite amenities and was comfortable as a small room could be possible? Though I have to say it was a challenge just negotiating who went where and when with two people and 4 pieces of luggage! But it was manageable so we made it work.
The restaurant was great though. We ate there three or four times during our visit and enjoyed every meal.
The hotel staff were also very nice and did their best to remedy our problem, although I do wonder what happened to two 'engineers' who allegedly went -1. To look for a fan and 2. To find someone who could help. They just never returned or called.
The real problem was the heating/cooling system in the room(s) which made our nights unbearable. We just couldn't get the temperature to stay below 73-75 F at night. We had the A/C on as low as it could go, the fan going as high as it could go, one without the other, one with the other....and ultimately everything off and all the windows open. Even though we were there during the "polar vortex" and had all three windows open all day and all night with temps outside in the teens and below, the room never, never got cool. We even changed rooms and the same thing happened in the 2 nd room. Unfortunately it ruined our stay as we were both cranky and irritable when we were out 'doing' New York. Very disappointing.
January 10, 2014
Rated 4 out of 5 by Jerry82 Good experience
This was our first stay in NYC. This hotel was a great value based on the costs of lodging in the city.
July 9, 2012
Rated 3 out of 5 by syteo March 2013
Good value for money, convenient location and friendly staff. Rooms are small but it's NYC after all.
March 23, 2013
Rated 4 out of 5 by cheryl49 Small but nice
The room was a lot small then I was expecting however It was clean and the staff was very friendly.
December 14, 2012
Rated 5 out of 5 by SCO1 Great time!
Excellent location, great service and no problems.
November 13, 2013
Rated 4 out of 5 by Shellie NYC stay
The staff is great and accommodating.
If you need a taxi go to 9th ave it is easier to get one.
November 18, 2012
Rated 4 out of 5 by PointMan great value brief stay !
I chose this location having stayed here berfore good location for my needs. Excellent value !
March 13, 2013
Rated 4 out of 5 by amwz Mr.
average hotel, reasonable location in NYC
November 15, 2013
Rated 5 out of 5 by moose211 great time
I would like to say thank you for having a very friendly staff we all felt like family.
July 31, 2013
Rated 4 out of 5 by lovetotraveloften This hotel was a great find.
This hotel has a great location and a very friendly and helpful staff.
October 8, 2013
Rated 5 out of 5 by gigantor1963 Very convenient
The location of the hotel was great, near theater and many restaurants. Very clean.
February 24, 2013
Rated 4 out of 5 by KOJHU Great location
Everything was easily accessible from the hotel - the sites, subway stops, etc.
February 25, 2013
Rated 5 out of 5 by cindyu Great beds! Great Staff!
Staff was wonderful! We found everything in the hotel very nice. No complaints!
December 10, 2011
Rated 4 out of 5 by Sheeba1 Friendly Staff, Hotel Cleanliness
Front desk staff friendly and accommodating, hotel lobby and room very clean.
May 13, 2013
Rated 4 out of 5 by Missysue Great central location
Hotel is up to date and clean it also has a great central location.
September 3, 2013
Rated 5 out of 5 by nipidoc A very easy stay
Clean comfortable room, helpful friendly staff. Can't ask for too much more.
March 17, 2013
Rated 4 out of 5 by delilah good value
hotel is nice and clean and friendly...even though its not in the best area
January 20, 2013
Rated 4 out of 5 by Interpreter Great location. Close to everything
First time at four Points - Times Square. Staff very friendly and helpful.
January 27, 2013
Rated 4 out of 5 by Business13Trip Business13TripAugust
Only complaint air conditioner too loud.
Excellent green program.
August 17, 2013
Rated 5 out of 5 by Raylon514 Enjoyed my stay
I enjoyed my stay at the Four Points Sheraton. I would stay here again.
April 14, 2013
Rated 5 out of 5 by RichardD Richard D
Great value and location and amazing service from the team. Well done!
June 3, 2013
Rated 5 out of 5 by stanley1980 Great stay
Excellent room, staff, and a great location. Terrific value as well.
May 14, 2013
Rated 5 out of 5 by Visit071713 Good alternative to pricey options
Convenient location, decent price, a good option for the city
July 17, 2013
Rated 5 out of 5 by Bobby Great Location
Can't beat the location! Clean facility! No complaints at all.
January 23, 2013
Rated 5 out of 5 by Ryan77 Kind service
The staffs of the hotel are very kind and
the room is clean
May 2, 2013
Rated 5 out of 5 by Dray73 Great all around
Would stay here again and tell friends to stay here
April 14, 2013
Rated 4 out of 5 by Tony0831 Good
Hotel has great staff and convenient location.
July 16, 2013
Rated 4 out of 5 by Seungtaek5 Clean and comfortable
This hotel was clean.
Staffs were very kind.
July 4, 2013
Rated 5 out of 5 by anotherpops Friendly personnel
All staff are knowledgeable and helpful...
July 1, 2013
Rated 5 out of 5 by LA2000 Great central location
Easy access to several areas of the city.
May 18, 2013