Rated 4 out of 5 by crazylu17 Has great staff and meets all needs.
The staff knew that we were spg members and lets us know they knew as soon as we got there. The rooms were a good size and clean. The only downside was the door key would not work correctly all the time.
January 3, 2013
Rated 5 out of 5 by AnneC51 Good location. nice hotel
Enjoyed our stay while in NY. Staff was friendly and most helpful with directions, area info, etc. Staff helped us arrange for a car to the airport during the busy holiday season when it' s difficult to get a cab. Thanks!
January 3, 2013
Rated 1 out of 5 by Nextlevel41 Holiday horror
When i made my reservations was told that in order to reserve a room that we had to use a credit card that was no problem we did that. The lady that set the reservation never said that they were going to put any money on hold from the credit card. The lady stated to me that the card will be charged the day that you checkout. Ok, when we got there it was a different story the guy at the desk stated to me that they put the money on hold then once you arrive they need to swipe the card again for the full amount. There for they were going to have the amount that they put on hold $592.00 + $1050. I stated to the guy at the desk that this is not what I was told. No on site parking $28.00 a day. I understand raising the price for the holiday but what they did was the worst. The price was raised by $400.00 the regular amount for a traditional room with double beds is $125.00 - $155.00 & $185.00 city view there was no city view. The Guy at the desk stated that out of all the rooms you can not see the city from them.The only view was the bus terminal across the street. The noise was so loud it made it very difficult to sleep eps for my children.
January 2, 2013
Rated 5 out of 5 by moni37 this hotel has great staff and service
Overall I was extremly happy with this hotel. The staff was very friendly and helpful, me and my friend stayed there over Christmas and we felt right at home. We will most definently stay there again.
December 28, 2012
Rated 5 out of 5 by Tishie Location, location, location!
Great central location in midtown Manhattan. Clean, really nice and helpful staff. Everyone we dealt with at the hotel was knowledgeable and seemed genuinely happy to Mae sure our stay was great!
December 28, 2012
Rated 4 out of 5 by polishgal Close to Broadway
Excellent location if you are planning to see alot of plays in Theater District, most theaters are within walking distance.
December 26, 2012
Rated 5 out of 5 by Celine Friendly Staff & convenient location
Other than the fact that the bathrooms are really small - it was a great hotel - they gave us a high floor w/views of the "city lights"
Were extremely helpful in giving us directions and obtained tickets for us to view the 911 memorial & great guidance for getting around & dining & theatre tickets, etc. The Mgr. was a great host for an evening reception that made us feel valued as a Starwood Member !! A very nice thoughtful way to acknowledge your frequent clients. Thanks for a very exciting time in NYCity - hadn't been back for 40 years - so this was a very special trip! Would definitely return !!!
December 25, 2012
Rated 4 out of 5 by L1987 A Simple PLeasure
I appreciate the educated and welcoming staff at this hotel. It is a beautiful place to stay but is most comforting with staff members like the ones at Midtown Four Point. It was a simple pleasure to be at this hotel. See you all soon! I can't wait to go back.
December 25, 2012
Rated 4 out of 5 by unhappy1123 A good stay
The room was somewhat smaller than I had hoped but everything else was pretty good, especially the location right in the middle of the best city in the world. The staff was very nice too.
December 24, 2012
Rated 5 out of 5 by 1955 Sharon G.
A very nice hotel and great location. The enitire staff was so kind and helpful in everyway. Definitely going back!
December 23, 2012
Rated 4 out of 5 by Dianey Great value
Quick one night stay. Convenient location. Outstanding staff - really ! All were pleasant, welcoming and helpful, at the height of the NYC holiday season when I am sure they are a little harried.
December 22, 2012
Rated 4 out of 5 by Female Will return
Excellent location, wonderful & helpful staff in all areas, good food in restaurant. Accommodations were great, boutique hotel that is well laid out & lives large. Employees are well trained, well mannered, well spoken . . . making a big city feel more personal. Thank you so much for such a nice visit.
December 19, 2012
Rated 4 out of 5 by cheryl49 Small but nice
The room was a lot small then I was expecting however It was clean and the staff was very friendly.
December 14, 2012
Rated 2 out of 5 by Jromf Reception staff needs to be increased
The hotel is OK but it's best point is its location. If you're interested in Broadway theaters and want a place nearby, this may be your hotel, IF (and this is a big if) you have more than 1/2 hour to stand in line to check in. The hotel is clean, the staff friendly, the rooms ok but nothing special-no free WiFi, no hair dryer. Still, I was put off by the wait-even though the receptionist did add Starwood Preferred Points to my account as 'compensation."
December 10, 2012
Rated 5 out of 5 by joannesr6 Great Location, Great Beds!
From the minute we stepped out of the cab, the service we received from the staff here was exceptional. They are all so friendly and cannot do enough for you! Tip - SPG cardholders - show your membership card and depending on availability, they will put you on the SPG floor - high enough to not hear street noise and as an extra bonus we were upgraded to a city view so we looked out onto the Empire State!
The rooms sizes are fine by New York standards. A bit tight to maneovre around the beds but as we were only there to sleep it was fine (hence the 4 stars). Might have been a struggle if 3 or 4 people were in the room though but fine for 2. And the beds.....You get the best nights sleep in a Sheraton bed!!
People have mentioned the Parole Office - it really wasn't an issue, in fact we hardly noticed it. During the day and until 9pm, we used the Port Authority Bus entrance and walked through there, so didnt pass the parole office or the Adult shop anyway.
The Port Authority where the bus trips leave, and where you can pick up Grey Line tickets was right across the street. Lots of cafes/pizza places/stalls/news stands in there - we found it really handy.
All in all, we couldnt fault this hotel - we never used the other facilities, the gym or restaurants so cant comment on them, but I would highly recommend this hotel as a base to explore New York. Fantastic!
December 5, 2012
Rated 4 out of 5 by Urodoc Exceptions
The staff was universally extremely helpful and friendly.
Our main complaint is that the mattress had a plastic cover which was hot and noisy. Is this the policy at all four points?
The wi-fi was consistently inconsistent . This was extremely annoying as I did business late at night and was constantly being dropped off just as I was completing a trade. Very frustrating.
We were otherwise very happy with the hotel ,small room but certainly had all you need.
The location opposite the port authority is a problem when returning at rush hour.
December 2, 2012
Rated 5 out of 5 by MamaC Perfect place to stay for the holidays!
My daughters and I came to NYC for the Thanksgiving Day parade and to watch some Broadway Shows! This hotel was perfectly located to easily get to both. The staff was super friendly and helpful. The room was very nice by NYC hotel standards and we had a great time there!
November 28, 2012
Rated 4 out of 5 by Gardi Great location and cleanness
Hotel has great location near to time square as 1 or 2 blocks, rooms are very clean and neat, including bathroom. The only issue is the room size that is small for two beds, but for one king size bed is excellent.
November 27, 2012
Rated 5 out of 5 by Mcottle Great Business Hotel in Manhattan
The Four Points Sheraton Times Square has a great location. It's low on amenities but does have a great gym. And who needs a great hotel restaurant when there are 200 within a 5 minute walk? There is room service though and there's a very cool rooftop bar.
It's very close to the Tunnel if you are driving in. Parking is very close. And if you are going to the theater it's a close walk.
Overall it's a good value, business hotel in the heart of NY.
November 19, 2012
Rated 5 out of 5 by JP14 Staff was amazing
I stayed at this hotel recently when I came to New York City for an interview. I arrived late at night and needed to eat and sleep. The staff could have not been more accommodating. When I called reception to set up a wake up call, the concierge remembered who I was and told me good luck with my interview. In the morning, when I realized I forgot a shirt for under my suit, one of the other concierges offered me their shirt. Another got me safety pins and tried to help me pin the suit together. The previous evening, I had to eat in the restaurant by myself. The servers came over and were super friendly. They paid me a lot of attention despite the fact that it was after 10:00pm. I have not had such good service in a very long time and that says a lot about this hotel. Would definitely recommend.
November 19, 2012
Rated 4 out of 5 by Shellie NYC stay
The staff is great and accommodating.
If you need a taxi go to 9th ave it is easier to get one.
November 18, 2012
Rated 5 out of 5 by Londoner21 This hotel offers very good value for money
The location of the hotel is its weakest point. However, it is very easy to get taxis or walk to other areas. Of the Four Points hotels we have stayed in Manhattan (we have stayed at another two), this one is the best. Rooms and bathroom are clean and bed is very comfortable. It also has the newest (or most recently renovated) facilities.
November 17, 2012
Rated 4 out of 5 by Jenny347 The front office staff was exceptional
My husband and I were in NY for the marathon that was cancelled and from the moment we walked in, Leon at the front desk was exceptional. Took care of us, knew our names whenever we entered/exited the hotel and always had a genuine smile on his face. The hotel does have some shady neighbors (cheesy lingerie store, parole board office) but we felt safe as soon as we walked into the hotel. Rooms were small but efficient and we would stay here again in a large part because of the staff.
November 12, 2012
Rated 5 out of 5 by daviator Was very pleased, overall
This is a relatively new hotel, not just a refurbishment, and it shows. Highlights, for me, included a huge abundance of power outlets throughout the room (often they are scarce as hen's teeth, but not here!) and extra space for toiletries, etc. in the bathroom.
The room was spotless and well-maintained. The bed was very comfortable, as you'd expect. The only real complaint about the room would be the sink faucet in the bathroom, which was very much form over function – it's beautiful, but not ergonomic; it's not clear how it works, and once you figure it out, you discover that you can only regulate the temperature if the water is coming out at full force. There's no way to get a slow stream of warm or hot water. This is wasteful and annoying.
Although we were there just a couple of days after Hurricane Sandy, and thus did not receive any maid service due to staff shortages, we understood the situation and felt the hotel was doing the best they could under the unusual circumstances.
We thought the location was great too. We'll absolutely stay there again.
November 4, 2012
Rated 5 out of 5 by JVS929 Great Hotel for the proce
Great hotel for the price. Friendly staff, good location, clean and comfortable room, tasty and reasonably priced food at the hotel restaurant. Close and reasonably priced parking. I would stay again.
November 1, 2012
Rated 3 out of 5 by TIMPsu Older building and kind of noisy
Older building and kind of noisy
October 25, 2012
Rated 5 out of 5 by LovedNewYork 4Points - New York
Worth the price we paid and then some. Loved the location even though it was by the Parole Office and Port Authority. Convenient.....close to everything
October 24, 2012
Rated 4 out of 5 by noneofyourbusiness Awesome staff
Everyone was very nice, helpful and friendly - the room was nice and they provide free water.
Tried for an early check in but there weren't any rooms made up so they held my luggage and then held it the next day - felt comfortable doing this.
All in all a good place to stay - close to Penn Station and Times Square.
October 24, 2012
Rated 3 out of 5 by BusinessTraveler44 Good location
The hotel is what I would expect from a Four Points. My room was clean. I had limited interaction with the staff but they were very nice and helpful. The big negative for me is that my room had a very loud air-conditioning unit (an under the window unit) which made it impossible for me to sleep, perhaps because the room was so small that the unit was right next to me.
October 23, 2012
Rated 2 out of 5 by Workingwoman Not for kids, women
Watch out. To get to this hotel, one has to walk fast a few "adult" shops for men and the department of probation. It isn't a place for kids or women staying alone who have to come home after dark.
The hotel itself is so-so -- the shabbiest four points I've ever stayed at, but this is nyc.
Staff is super nice.
October 8, 2012