Rated 4 out of 5 by cedarstone Great location – Comfy Beds
Location was great. The beds really are ‘heavenly’. The only downside is the noise from the bus station opposite. Would recommend requesting a high floor. Would stay here again.
December 14, 2011
Rated 5 out of 5 by Mosie81 Nice place to stay
This hotel is a good value for the money. It is clean, conveniently located, and the staff is exceptional. I would highly recommend it to anyone!
July 24, 2014
Rated 5 out of 5 by bomo bobmo
great smaller hotel
March 6, 2014
Rated 5 out of 5 by Anne53 Great Staff
This hotel has a "small town" friendly atmosphere in the heart of a big city. The staff are always friendly and go out of their way to make me feel welcome.
September 30, 2013
Rated 4 out of 5 by SooMoo Outstanding staff
Next to bus station,easy walk to mid town locations and theaters. We had a great dinner at reasonable prices.
Staff is very courteous, friendly and helpful.
May 9, 2013
Rated 5 out of 5 by MNtravler Beyond expectations!!
We recently stayed at the Four Points Times Square. I just wanted to e-mail a quick note to let you know what a great experience we had! When we first arrived we were greeted at the front desk by Ariel. She was FANTASTIC!! She welcomed us to the city and helped get our bags stowed since we were a little early for our check in and our room was not ready. Throughout the whole trip Ariel was there as a friendly face and was so nice, helping us by giving us suggestions on what to do and by listening to our fun adventures throughout the day. We are from Minnesota and New York can have a reputation of having rude or rushed people and Ariel was far from either! By the end of the trip we felt like we had made a friend! She is a great addition to your hotel, making us feel welcome and important. New York has thousands of hotels and really when you are on vacation the room itself is really pretty irrelevant as you don't spend much time in it, you should be out enjoying the town, but the staff, especially Ariel, made your hotel stand out from the others! We also loved the cupcakes at check in, what a nice little touch that we really appreciated after traveling all day!
Some other little things we appreciated were the fact that there were three elevators so that we didn't have to wait long to get to and from our room. (I had previously stayed in NYC and was at a hotel that only had one elevator and that lead to a long wait to go up or down.) The room was comfortable and the cleaning crew did a great job cleaning our room so every night when we got home from our adventures it was clean and ready for us to get some much needed sleep!
I would recommend this hotel to anyone and everyone I know who is traveling to New York on business or for pleasure!
Great Job! I had never stayed at a Four Points before, but now that I have, I will definitely be looking them up the next time I go on vacation!
July 28, 2014
Rated 2 out of 5 by princess small room, bad design
room very small, fan in bath room auto on very morning very noisy. No space to put make up No rack or hood to hang towel.
December 5, 2011
Rated 2 out of 5 by jack33915 Hotel needs to be refreshed
Tiny rooms, tiny lobby. small fitness center, the entire hotel needs to be refreshed
i know its NYC but....
November 22, 2013
Rated 5 out of 5 by Guerra Excellent!!
Never expected better. Clean, Confortable, very kind people, excellent service. Great Location. Hightly recomended
August 30, 2012
Rated 5 out of 5 by Lisa444 The staff at this location is friendly & fantastic!
Everyone I dealt with at this hotel was really helpful and super-friendly. Thank you for a very nice stay in NYC!
February 12, 2013
Rated 5 out of 5 by Curbster Family of 4 in NYC
This hotel was perfect for a family vacation to NYC. The staff (in particular Kathia and any of the Bell Hops) were all excellent, very friendly and responsive to any request. Our teenagers loved the complimentary cupcakes and chiros, and us parents enjoyed a quiet drink in the lobby bar. This is a great location to walk to Times Square, Braodway Theatres, Central Park (about 20 minutes) and subway access. The people at the Sheraton Times Square made us feel at home during our 5 day stay. THANK YOU!
July 8, 2014
Rated 5 out of 5 by Vann Experience the service
As a regular of this property, I happily report their service to be top level. An oasis in Time Square.
June 7, 2013
Rated 5 out of 5 by Zucchero Theater District 4 Points
We checked in by 1:00 which was very helpful for us!
Adequate staff and very friendly!
June 20, 2013
Rated 5 out of 5 by Skyadd12 The hotel staff was very helpful
the staff was very helpful, and friendly, room was very clean and up to date.
September 4, 2013
Rated 5 out of 5 by OCguy48 Best Staff
Where to begin...My wife and I made our first trip to New York to celebrate our 20th anniversary. We took a red-eye flight and arrived at the hotel early expecting only to drop our bags and start our adventure. Kathia was working the front desk and allowed us to check in early. She also arranged a special celebration of our anniversary later that evening. The room was nice and the bed was very comfortable. When we set out to explore the city, Kathia and all other workers provided maps, circling the areas we were in search of. That helped us every day we were there. Wednesday night we found out there was a BBQ and Brew event, so we stopped by before our Broadway show. Every staff member who was there greeted us with warmness and thanked us for staying there. The Chef's creations were incredible. The little spinach pies were great. Because we had to leave for our show, we didn't get to try the dessert. No worries. The Chef saved us some and sent them up for us after the show. What class. Although I don't remember everyone's name, each time a went through the lobby area, everyone was so friendly and remembered who we were. Those working mornings, afternoon, and late evenings. In all my years of life, and staying at various hotels, the way I was treated here is the highest customer satisfaction I have ever received. I wanted to stay longer, but still had a life to return to, but I know when I return where I will be staying. Thanks for making our trip exceed all expectations.
July 26, 2014
Rated 5 out of 5 by Sandynearthebeach This hotel has many great qualities!
This hotel has an incredible staff! They are professional, helpful and friendly. The housekeeping, especially in my room, was great and the lady cleaning the room was also very sweet.
The hotel is centrally located, which made it great for walking to Times Square, Central Park, and Broadway.
The free bottles of water were very much appreciated, especially in the summer heat.
I ate one time in the restaurant, for dinner. The food was delicious, plentiful, and reasonably priced.
My stay at this hotel was wonderful!
July 5, 2014
Rated 5 out of 5 by OrwigsburgOwl Happy
Everything very nice and clean
September 6, 2013
Rated 1 out of 5 by AlbertF This Hotel treated me very poorly
This Hotel treated me poorly.
January 31, 2013
Rated 2 out of 5 by Conejoga7 The worst hotel of Sheraton
Is the worst hotel of Sheraton by far. The room was not cleaned in a good way, the TV had a problem, The air conditioner was really bad, the service was really poor, the valet parking was really expensive and the service terrible.
July 21, 2014
Rated 5 out of 5 by TLD2TLD This hotel great location
Staff was great & friendly
March 24, 2013
Rated 5 out of 5 by spgmb Great hotel and Centrally located
We had a great experience in this centrally located hotel. Only downside was room was too small for 2 beds. We could not really relax in the room, it was really only good for sleeping. Other than that room was clean and staff was very accommodating.
July 20, 2014
Rated 4 out of 5 by silverbrook Great Hotel for Times Square
Sorry for my due comments . I stayed in 2009 and I had great experiences. If you want a walk to Times Square, this is the best location.
We plan to go to New York again this summer and after reading all these good reviews we think this place has gotten better . We will definitely stay here again.
Anyway my concern is the parking spot nowadays. Looks like there was a traveller who couldn't park their car to the desired spot and ended paying expensive rate outside. We didn't have this problem before and I am not sure what is the rate now for us who stay at this hotel.
June 20, 2014
Rated 3 out of 5 Poor Room Facility but Great Staff
Firstly, the room air cond made such loud noises that it was unbearable. It will suddenly turn very loud & rumbling and then went quiet for a couple of min and then rumbled again.
Next, the bed is sunk in, at least at the side where I slept. The middle of the bed was firm but the sides are sunk in. Poor quality.
However, the staff I met at the restaurant, Shagana & also the chef, were great, polite and friendly !!!! My wife and I were very pleased with the food and service and we actually ate 4 meals there! This is a big deal since we only stayed for 5 nights and New York had many great restaurants.
Like to thank them.
Thanks for listening.
June 23, 2013
Rated 3 out of 5 by boston613 Problems with Parking
When I reserved our room, I was told that the hotel had a relationship with a parking garage one block away. When I tried to park in that garage, I was told that there was no room by an attendant. He was angry and pretty rude. I asked if there were another parking garage that I could try, but was not provided any help. After driving around, I found another garage several blocks away but at a cost that was very expensive. It was not a great way to begin a vacation. We probably would not have stayed at the Four Points Sheraton if we had known about the parking problem. I'd suggest that you make this clear to people who ask about parking.
December 15, 2013
Rated 4 out of 5 by mandd77 Great location!
Third time staying at this hotel. Very close to theatre district and restaurants . Always very clean and the staff is very friendly. Will stay here again !
July 21, 2014
Rated 5 out of 5 by lisa0516 Wonderful stay
I had an excellent stay and would stay again. The staff were all about customer service. The room was very clean and big for NYC.
July 21, 2014
Rated 5 out of 5 by SR322 This hotel has the most friendly staff.
Great stay. Five of us stayed at this hotel for 2 nights, everything was great.
July 21, 2014
Rated 5 out of 5 by ShaeMarie1104 Great Hotel
My friends and I stayed here for our first trip to New York and the stay was great. The hotel is nice and clean and the staff was very professional. And the location of the hotel is great, close to Time Square, subway stations, restaurants. The regular rooms were a little small for more than two people, but that is minor since we hardly in the rooms. But our overall experience with the Four Points Sheraton Midtown - Time Square was great and I highly recommend it.
July 7, 2014
Rated 3 out of 5 by norremo 4P Times Sq.
Room door did not close automatically. I left the door open by accident a few times when I left.
The light bulbs were out in the bathroom
In the gym, the eleptical machine needed repairs and was making loud noises when used.
July 18, 2014
Rated 4 out of 5 by jennyk70 jenny
The location of this hotel is great, close to everything and in the middle of everything. The service was good, nice staff, new water bottles every day and the wifi worked well (I had read about problems, so my expectations were low, but it worked very well). The room was okay, the only thing I missed was a table, so you can eat properly and not on the office desk below/too close to the television. Otherwise I'm very satisfied. I was working out every morning, and the trainings facilities worked well for running, doing pushups and situps :). Conclusion, good hotell to a good price, will probably bring my family here next time in NY!
March 25, 2013