Rated 5 out of 5 by Sales007 Great Service, Location, and Cost
I actually cancelled my hotel booking at the Westin and changed it to Four Points. Why? The location is top notch next to Times Square. The staff are also friendly, and the manager of the location cares a lot. He cares enough to put his card in the front with his cell #, which is commendable.
Their happy hour is also generous. They provide you with different snacks/wines/beers for free. Sure helps you save money in NYC.
You also get 2 waters when you go into your room. If you need more, they gave me another 2 at the front desk without hesitation.
They recognize your platinum membership level.
The only thing I wish was better was the gym. It's insanely tiny, but surprisingly, it gets the job done for a few workouts. What more can you expect from a Four Points?
I'll stay here as frequently as I can at a good price. Bravo.
February 19, 2015
Rated 5 out of 5 by Conn01 January 7, 2015 stay
Staff and GM's Customer Service is amazing. Although it's a smaller hotel, they try to give you a 5-star hotel hospitality. Mr. Turano also made sure that the Front Desk got us an upgrade to make my partner's and my birthday extra special. Hats off to Front Desk guys as well as the Bellman for awesome reception as well. I also liked how it was just a walking distance to Mediterranean restos, as it is also close to Broadway if you wanted to watch shows. Will definitely stay here again when in NYC.
February 22, 2015
Rated 3 out of 5 by Robin21 Great location
Small hotel next to Times Square and right next to the Port Authority. Quite a noisy area during the night.
February 22, 2015
Rated 5 out of 5 by creamchse The staff was accomodating and welcoming
The hotel was great: comfortable, clean and had a nice vibe. But, it was the staff that really made the stay extraordinary. They were friendly and eager to help in any way possible.
I arrived on a red-eye and came to the hotel early in the morning to meet friends. I was asked if I needed assistance and when a room was found to be available was checked in immediately. So I was able to get settled in and rested before an afternoon wedding. Also, every time we came downstairs, we were greeted warmly and conversationally, as if we were friends and not just guests. The staff also went out of the way to make sure our needs were met.
I will definitely plan to stay here again when back in NYC.
February 26, 2012
Rated 4 out of 5 by DesignGuy949 Times Sq. Pearl
As a platinum I get to stay in many brand types and cities. I was amazed at this being a "Four Points" as it seemed above others under the same brand. The staff was some of the best I've encountered at SPG NYC properties. Just simply good attitudes and what always felt like genuine smiles.
My corner room on the SPG floor was nice, quiet and comfortable even though small. Because of efficient design it felt larger and the two windows flanking the bed offered other great Manhattan views.
I'll consider this location to be one of my top 3 SPG choices when price checking NYC.
January 18, 2015
Rated 5 out of 5 by ToughMudderNC What a LOVELY Experience
I have come to expect a certain level of friendliness and welcoming at Four Points properties, and the staff at this location did not disappoint. Although I was about four hours early for check-in, they were able to hold my bags, as well as upgraded my room because of the "inconvenience" (I had not informed them that I would be early, so there really was no inconvenience, but who turns that down?!) Whereas other places I have stayed in the city the staff can be cold or short, every time I passed through the lobby the personnel were warm and welcoming, and incredibly helpful in every way. Room service was prompt, the food on par with my Four Points expectations, and the location is fantastic both for Subway access and meandering towards Broadway and Times Square. The rooms, albeit compact, were perfectly comfortable, with the refreshing simpleness that one expects at a Four Points; no frills, but nothing is needed (and if there is, a quick ring to the front desk will quickly solve that.)
I would absolutely stay at this property again, and cannot find a negative thing to say about it!
January 11, 2015
Rated 1 out of 5 by FrequentBTraveler One of the worst SPG property that I've been
I booked for three nights, but moved to Westin property after one night stay. I couldn't sleep because the room was smelly and the walls were do thin that I could hear conversations from other rooms. Don't make the same mistake.
April 4, 2013
Rated 1 out of 5 by FrustratedOne General Manager will not return my calls
This was my second stay at this hotel and I expected the same experience as the first time I stayed there, unfortunately this was not the case. As a diabetic I am required to take insulin multiple times a day so I requested a fridge in my room so that I could refridgerate the extra vials of insulin I brought with me while on vacation. Upon returning in the evening on the 3rd day of our stay I discovered that the fridge provided by the hotel had froze all of my insulin. The hotel said they would cover the cost to replace my insulin. So I had to see a doctor to obtain a new presciption and they have the prescription filled, in total it cost me over $800. The hotel has not reimbursed me a penny and their insurance company is only willing to reimburse me $500. I have called the hotel GM and left 3 messages and he will not return my calls, apparently he only will respond to a negative review of his hotel, so here is it Joseph, will you please respond now?
June 19, 2014