Rated 5 out of 5 by stanley1980 Great stay
Excellent room, staff, and a great location. Terrific value as well.
May 14, 2013
Rated 4 out of 5 by Missysue Great central location
Hotel is up to date and clean it also has a great central location.
September 3, 2013
Rated 4 out of 5 by Business13Trip Business13TripAugust
Only complaint air conditioner too loud.
Excellent green program.
August 17, 2013
Rated 5 out of 5 by Bobby Great Location
Can't beat the location! Clean facility! No complaints at all.
January 23, 2013
Rated 5 out of 5 by Visit071713 Good alternative to pricey options
Convenient location, decent price, a good option for the city
July 17, 2013
Rated 5 out of 5 by Anton12 Great location
good location, centre of everything
April 12, 2014
Rated 5 out of 5 by Ryan77 Kind service
The staffs of the hotel are very kind and
the room is clean
May 2, 2013
Rated 5 out of 5 by mr616 Great Location
Great Location, friendly staff. High SPG recognition!
December 14, 2013
Rated 5 out of 5 by Dray73 Great all around
Would stay here again and tell friends to stay here
April 14, 2013
Rated 5 out of 5 by SCO1 Great time!
Excellent location, great service and no problems.
November 13, 2013
Rated 3 out of 5 by Pianca Very good position
Thank you for your attentions and you friendly.
December 10, 2013
Rated 4 out of 5 by Tony0831 Good
Hotel has great staff and convenient location.
July 16, 2013
Rated 4 out of 5 by Seungtaek5 Clean and comfortable
This hotel was clean.
Staffs were very kind.
July 4, 2013
Rated 5 out of 5 by anotherpops Friendly personnel
All staff are knowledgeable and helpful...
July 1, 2013
Rated 4 out of 5 by amwz Mr.
average hotel, reasonable location in NYC
November 15, 2013
Rated 5 out of 5 by LA2000 Great central location
Easy access to several areas of the city.
May 18, 2013
Rated 2 out of 5 by Robb9498 Needs improvement
New guy David treble in customer service.
May 25, 2013
Rated 5 out of 5 by Debbie Friendly staff
The hotel and staff met all my needs
June 10, 2013
Rated 4 out of 5 by RB55 Was a good inexpensive alternative to high priced Times Square hotels
Staff was very helpful. Good value.
June 9, 2013
Rated 5 out of 5 by TurbosnV8s New York Stay
The stay was great, Ill come again.
January 21, 2013
Rated 3 out of 5 by jhpcsm Staff
Friendliness of the hotel staff.
August 22, 2013
Rated 3 out of 5 by TIMPsu Older building and kind of noisy
Older building and kind of noisy
October 25, 2012
Rated 4 out of 5 by Business101 As Expected
Clean Hotel with Friendly staff.
January 8, 2013
Rated 3 out of 5 by Bijouvon80 Not so good hotel
I don't recommend this hotel.
January 2, 2014
Rated 5 out of 5 by Nation23 Great location
everything was satisfactory
March 7, 2013
Rated 4 out of 5 by RonnieDunston Small rooms but great hotel
I loved the hotel location
April 22, 2013
Rated 5 out of 5 by Deedds No complaints
I had mixed feelings when selecting this hotel over the other Starwood Hotels in the area...based on the reviews I read before booking it. However, I figured it was only for a night, so how bad could it be? I arrived for a late check in and was amazed how much hotel they could squeeze into such a small space in the middle of Manhattan! The lobby is very small, but the friendliness of the staff was what caught and kept my attention. My SPG status was acknowledged immediately, from my reservation alone... no card showing needed. I was upgraded to the 31st floor with a city view without me having to ask. The room was small, but very clean. About an hour into our stay, the front desk called and said, "I see you're checking out in the morning, can we help you down with your luggage?" I don't think I've ever gotten a call like that before....not in another Starwood Hotel nor ANY other hotel. I was born and raised in NY, went to school in NYC and still go back every chance I get since I moved across the river to NJ, so I know how tough New Yorkers can seem...... But I felt such a sense of pride to be a true New Yorker when I saw the friendliness, professionalism and helpfulness of my fellow New Yorkers staffing the Four Points Sheraton-Times Square. GOOD JOB GUYS!!!
January 26, 2013
Rated 5 out of 5 by MNtravler Beyond expectations!!
We recently stayed at the Four Points Times Square. I just wanted to e-mail a quick note to let you know what a great experience we had! When we first arrived we were greeted at the front desk by Ariel. She was FANTASTIC!! She welcomed us to the city and helped get our bags stowed since we were a little early for our check in and our room was not ready. Throughout the whole trip Ariel was there as a friendly face and was so nice, helping us by giving us suggestions on what to do and by listening to our fun adventures throughout the day. We are from Minnesota and New York can have a reputation of having rude or rushed people and Ariel was far from either! By the end of the trip we felt like we had made a friend! She is a great addition to your hotel, making us feel welcome and important. New York has thousands of hotels and really when you are on vacation the room itself is really pretty irrelevant as you don't spend much time in it, you should be out enjoying the town, but the staff, especially Ariel, made your hotel stand out from the others! We also loved the cupcakes at check in, what a nice little touch that we really appreciated after traveling all day!
Some other little things we appreciated were the fact that there were three elevators so that we didn't have to wait long to get to and from our room. (I had previously stayed in NYC and was at a hotel that only had one elevator and that lead to a long wait to go up or down.) The room was comfortable and the cleaning crew did a great job cleaning our room so every night when we got home from our adventures it was clean and ready for us to get some much needed sleep!
I would recommend this hotel to anyone and everyone I know who is traveling to New York on business or for pleasure!
Great Job! I had never stayed at a Four Points before, but now that I have, I will definitely be looking them up the next time I go on vacation!
July 28, 2014
Rated 5 out of 5 by joannesr6 Great Location, Great Beds!
From the minute we stepped out of the cab, the service we received from the staff here was exceptional. They are all so friendly and cannot do enough for you! Tip - SPG cardholders - show your membership card and depending on availability, they will put you on the SPG floor - high enough to not hear street noise and as an extra bonus we were upgraded to a city view so we looked out onto the Empire State!
The rooms sizes are fine by New York standards. A bit tight to maneovre around the beds but as we were only there to sleep it was fine (hence the 4 stars). Might have been a struggle if 3 or 4 people were in the room though but fine for 2. And the beds.....You get the best nights sleep in a Sheraton bed!!
People have mentioned the Parole Office - it really wasn't an issue, in fact we hardly noticed it. During the day and until 9pm, we used the Port Authority Bus entrance and walked through there, so didnt pass the parole office or the Adult shop anyway.
The Port Authority where the bus trips leave, and where you can pick up Grey Line tickets was right across the street. Lots of cafes/pizza places/stalls/news stands in there - we found it really handy.
All in all, we couldnt fault this hotel - we never used the other facilities, the gym or restaurants so cant comment on them, but I would highly recommend this hotel as a base to explore New York. Fantastic!
December 5, 2012
Rated 5 out of 5 by NNJxj4 From Bad to Breathtaking
I stayed at this hotel on January 25th and suffice to say the rooms were quite small if not miniature versions of other rooms I have stayed at in NYC. The welcome by the front desk and concierge staff is what set this hotel apart from the rest. The customer service was impeccable. Terry (or was it Perry?) chatted with me for a few minutes and made me feel like i was coming home. In the hectic ordeal that most travelers have to endure to be able to walk onto a property and be made to feel relaxed by the charm and concern of the staff is a feat worth noting.
Sadly, later in the night, in my tiny room, this slightly claustrophobic man started to hear whistling in his room. Soon a very bone-chilling gust started to envelop the room. It seems the frame of the A/C and heating unit was not aligned with the unit itself allowing sub-freezing winds to enter the room. It being late in the night I simply requested an extra blanket and used the blankets to cover up the edges of the frame/unit to stay warm at night.
The next morning I decided to stay an extra night due to work but informed the new concierge/host where Terry was standing yesterday about the issue. She quickly apologized and had my room changed to a higher floor to make up for the inconvenience. The staff at Four Points has always been so incredibly helpful, kind, considerate, and understanding. I will most definitely be staying here again very soon!
February 3, 2014